Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your assistance.
Regards,
*** ***
October 18, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a set of bedding on September 2, with a scheduled delivery date of September 10, The bedding shipment did
not arrive from the factory in time for the delivery appointment There was a communication error between the warehouse and the store to advise the customer of the shipping delay The store had offered an alternate date but that was not accepted.We offer our sincerest apologies for the error and miscommunications to Ms*** We have addressed the lack of response with our management team as well We are truly sorry for the issue and missed delivery As a token of our appreciation for our valued customer, Levin is offering a gift certificate to the customer as a hope that she may give us another opportunity to serve her in the future This certificate will be mailed from our office to the customer’s address applicable toward a future purchase at any Levin Furniture or Levin Mattress locations on any type of merchandise.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***7/14/16Revdex.comWhen my husband and I got the couch from Levin's on November 13, our daughter came from school and sat on itShe complained of it itching and said it felt like something was biting herShe did have bumps on her arms but we thought she might be allergic to the material or the spray they put on it.My husband and I did not sit on it because we have our own chairsWhen my other daughter sat on the couch about three weeks later she had the same thingOur couch is brown and so we could not see anythingI was babysitting in May and put the little girl on the couch and she had bitesHer mom took her to the doctorsFinally my husband and I flipped the couch over from the wall when we noticed the bugs crawling and some dead in the creases of the couch.We had to get an exterminator which cost us $to spray the couch and living roomHe said the couch was infested with bed bugs.Levin's told us their furniture was imported from overseasThey said they wrapped it in plasticIf they had even cared to come and look at the couch they would have seen it was where the bugs came from.*** * ***
When we purchased the mattress we were NOT told that this mattress, pillow top, will have body impressions in it not to exceed and 1/inches, right not we have and 1/inches, the sale lady was dishonest to us about the warranty, the service person you called us was very rude to me and
told me there is nothing we can do for you and you will have to call back in months when it gets worse ! The sales lady should have told us about the mattress doing this and we would not have bought itTo me this is advertising, and we cannot sleep on the mattress without rolling toward the edge of the bed !!! When I do call back , will they come back ??? We are very unhappy about this ! Does Levins really care about us ?
February 7, 2016Re: Case ID # *** *** *** *** *** Dear Ms***,Please accept this letter as a response to complaint filed by *** *** Mrs*** purchased a sofa and an ottoman on July 4, 2015, The sofa was delivered on July 14, and the ottoman picked up by the
customer on August 5, On January 17, 2016, the customer requested service for the sofa and the ottoman The technician’s report found that the seat cores and the fabric covers should be replaced The manufacturer’s warranty covers parts and labor for one year from date of acceptance by the customer Replacement seat cores and fabric cover parts have been ordered for the customerLevin’s management spoke with the customer on January 27, and also on February 2, 2015, reviewing the manufacturer’s warranty which is for repair Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
November 9, 2015Re: Case ID # *** *** ***Dear *** ***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a sectional on September 3, 2013, that was delivered on November 23, 2013. Although the item did not fall under the Guardian
Protection coverage, Levin resolved the issue with a replacement of an alternate item along with a discount to enable the customer to have a completed sectional The alternate item was delivered on October 6, 2015.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
December 6, 2015Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as response to the complaint filed by *** *** The customer purchased a dining set on April 26, that was delivered on May 5, There were damage issues and Levin agreed to
accept a return for a refund as the customer was moving out of state.There was an error in processing the part of the refund Levin had processed the refund for the returned chair but not in its entirety Levin has processed the following refund amounts:Original delivery fee $106.99Refund of wood polish $ 16.04Error on chair refund $ 90.98*Total refund due $ 214.01*Below are the details of the refund error:Correct chair purchase amount $with tax $388.71Incorrect chair credit amount $with tax -297.73Amount of refund due to error on chair refund $ 90.98We apologize for the issues surrounding the customer’s purchase and return The total refund of $will be refunded to the customer.Please do not hesitate to contact me at ***, extension *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards, Again this particular complaint was ignored by the first tech back in febthis year, he removed a tar like substance that was on the top when delivered , and told us the unevenness of the inlay was the way the top was made A second visit by the same tech proved no different only now , we were blamed for moisture penetrating a new month old table that worsened in the same area that we complained about 1st visit, as far as discolorazation there was and is none Another tech showed up today as promised, we were able to point out even newer "lifts (have shown since the most recent complaint and ask to be shown were this discolorazation was or is , he could not identify that Largely because there never was anyBottom line is after twenty plus years of customer loyalty and thousands of dollars spent on this most recent purchase we expect better from a company as visible to all as LevinsThe top of this table retails for some dollars , my guess is Levins probably pays half that and instead of repeated servicemen costs and time spent arguing with what was a really good customer you would think you would just replace the topUnfornately we cannot accept any responsibility for this , we are not that careless and feel insulted that this is even being suggestedYou will be leaving us with no choice than to file action in the legal sytem and take this to court
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Details: Levin did offer to send a technician to inspect the sofa at no charge HOWEVER more importantly, stated that I would have to pay for new cushions out-of-pocketI had purchased the Levin Protection Plan - which was a warranty ON TOP OF the manufacturer's one-year warrantyWhen the Levin Protection Plan was sold to me by the salesperson, I was told the plan covered replacements for ANY problems that may arise with the itemI was told that my issues with the sofa being completely misshapen after two years of use (by one lb woman, no less) would NOT be covered under this additional plan that I purchased, which varies from the context of how the protection plan was sold to meThis needs to be addressed.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ms R*** is correct in the facts as they relate to the timing of the purchase, installation and initial complaint However, I ask that there is some consideration for the following facts in the matter: - Improper Installation: The frame broke due to improper installation by Levin team members (i.eever other slate was screwed down and a primary support beam was not installed) This was confirmed on two separate occasions by Levin staff themselves - Repair Cancellation: The repair scheduled for December & was cancelled when customer service informed me that the repair technician would try to make a pseudo-support system for the bed using the broken bed frame pieces I informed customer service that the previous Levin team - those that put together the makeshift metal frame - took the parts for discard since they were broken There was nothing more that could be done. - Refund: As I explained to the customer service manager, the $refund was not sufficient in covering our lost wages, due to having to take time away from work for Levin to (1) review the damages and (2) install a temporary fix This does not include the cancelled service call previously mentioned Furthermore, the bed is not properly being supported, thus applying stress to other points on the frame The question then becomes what will break next? Additionally, my husband and I are unable to sleep most nights in the bed due to the fact that the bed is missing a primary center support beam and, as such, is bowed inward I understand that specific parts may take longer for manufacture; however, we have been without our bed for three months already and are still waiting for the part to arrive It has already been delayed once, and I have very little confidence that it will arrive in January, as stated Levin has been receiving their money for a broken product; this is not an example of exemplary product, customer service, or overall business Should Levin replace our existing and broken bed with a new bed, that would be appreciated and sufficient compensation As our initial order was delivered well within the three month time-frame, one would suspect that the same would be true for all 'new' orders. This would not only be a faster 'fix' to the existing, ongoing problem but would allow us to finally use the product purchased. Thank you for your consideration in this matter
Regards,
*** ***
January 1, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as an updated response to the claim filed by *** ***. The customer purchased a king bedroom set on October 10, that was delivered on October 15, 2016. On August 8, 2017, the customer requested service for a cracked rail. The technician found a broken center support and ordered a center rail and support legs to restore the bed. As this item is no longer in stock, Levin has ordered a replacement footboard with support to exchange with the one in the home. Levin has contacted the manufacturer regarding adding a replacement order of the headboard and side rails to the existing replacement order for the footboard (these three items make up the king bed). This will meet the customer’s second option request to replace the king bed’s components. The additional components that make up the bed had been ordered. They are on an order expected to arrive early March to port and our warehouse.Once received, Levin will have a delivery team deliver and the new three components and remove the existing ones from the home. We value our customers and apologize for any inconvenience. Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service
to me Wow, WE never selected the furniture the store manager selected it for usWe were pushed into this by the store managerTHey also didn't tell you they wanted $moreor they will just replace the first couch with the samethey pressured my wife into getting the other brand, but she told them not for $they agreed to $and If paula says different, she then again told another bold face lieand if that manager at the store has any decency he would admit the negotiation he had with my wifenow this dishonesty has gone was to farI want my money backWhy did Paula leave out that extra $thet we had to pay to get the replacement furniture
April 25, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a sofa on January 2, 2017, that was delivered on January 5, After attempts to provide the customer with an
acceptable sofa, the agreement was made to accept the return of the sofa for a full refund to the customer.It is Levin policy for the protection of the customer to process a refund in the form of the original payment. Levin met the customer’s request in this instance to provided her with a refund check upon return that was completed on March 25, 2017.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service
October 18, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a queen mattress and adjustable base on August 1, 2016, that was delivered on August 4, (see attached order
copy) The customer has an option for a comfort return on the mattress from Serta Adjustable bases are not returnable as listed on their receipt.On September 3, 2016, the customer chose the option to return their mattress under their comfort guarantee with fee paid option Levin advised the customer again of the non-return policy on adjustable bases The customer chose to purchase a flat box foundation for their mattress (noting that she was going to give her adjustable base to a relative) The customer accepted her new mattress, flat box foundation on September 8, 2016.Please do not hesitate to contact me at *** extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service
April 30, 2016Re: *** *** & *** *** response to Levin Furniture Case #***Dear Revdex.com of Western Pennsylvania,Please accept this letter in response to Levin Furniture's recent response to our complaint with the Revdex.comLevin's response via letter from Paula R*** dated 4/24/is hereby rejected and considered unacceptable.*** *** and *** *** will be going to Levin Furniture in Greensburg PA to discuss this matter further on 4/30/The product sold by Levin is of poor quality and unacceptable to us as consumersIt has been over months since the Levin technician ordered the parts and we have absolutely no confidence that this product will last more than months even after the product is repairedWe have also been paying for a product that has been broken for months which is also unacceptable.As previously stated options for resolution to our complaint will required reimbursement of financial compensation due to the poor quality of the product or we will consider a combination of financial combination in combination with additional warranty coverage for an extended period of timeThe product did not last a year prior to requiring almost complete repair of the entire productWe are also considering legal action if required to resolve this matterThank you.Best Regards,
October 18, 2016Re: Complaint *** *** ***Dear MrBaker,Please accept this letter as a response to the claim filed by *** *** The customer purchased a sectional with an additional recline warranty on June 7, The recline warranty covers repairs after the
factory warranty expires for up to years from date of delivery.Parts were needed for the right facing loveseat portion of the sectional As the correct parts were not available from the manufacturer, the item was replaced for the customer on October 11, 2016.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service
*** ***, Please find the three attached documents. The first is a copy of our receipt showing the mattress purchase, the second is Levin furniture’s warranty info on their website which shows no mention to the “limitations” to their warranty, and the third is only information regarding
the extended mattress pad warranty that we received from Levin. If you have any question please feel free to either call or email me. Thank you again for your time in assisting us in this matter. Regards, *** ***
** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your assistance.
Regards,
*** ***
October 18, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a set of bedding on September 2, with a scheduled delivery date of September 10, The bedding shipment did
not arrive from the factory in time for the delivery appointment There was a communication error between the warehouse and the store to advise the customer of the shipping delay The store had offered an alternate date but that was not accepted.We offer our sincerest apologies for the error and miscommunications to Ms*** We have addressed the lack of response with our management team as well We are truly sorry for the issue and missed delivery As a token of our appreciation for our valued customer, Levin is offering a gift certificate to the customer as a hope that she may give us another opportunity to serve her in the future This certificate will be mailed from our office to the customer’s address applicable toward a future purchase at any Levin Furniture or Levin Mattress locations on any type of merchandise.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***7/14/16Revdex.comWhen my husband and I got the couch from Levin's on November 13, our daughter came from school and sat on itShe complained of it itching and said it felt like something was biting herShe did have bumps on her arms but we thought she might be allergic to the material or the spray they put on it.My husband and I did not sit on it because we have our own chairsWhen my other daughter sat on the couch about three weeks later she had the same thingOur couch is brown and so we could not see anythingI was babysitting in May and put the little girl on the couch and she had bitesHer mom took her to the doctorsFinally my husband and I flipped the couch over from the wall when we noticed the bugs crawling and some dead in the creases of the couch.We had to get an exterminator which cost us $to spray the couch and living roomHe said the couch was infested with bed bugs.Levin's told us their furniture was imported from overseasThey said they wrapped it in plasticIf they had even cared to come and look at the couch they would have seen it was where the bugs came from.*** * ***
When we purchased the mattress we were NOT told that this mattress, pillow top, will have body impressions in it not to exceed and 1/inches, right not we have and 1/inches, the sale lady was dishonest to us about the warranty, the service person you called us was very rude to me and
told me there is nothing we can do for you and you will have to call back in months when it gets worse ! The sales lady should have told us about the mattress doing this and we would not have bought itTo me this is advertising, and we cannot sleep on the mattress without rolling toward the edge of the bed !!! When I do call back , will they come back ??? We are very unhappy about this ! Does Levins really care about us ?
February 7, 2016Re: Case ID # *** *** *** *** *** Dear Ms***,Please accept this letter as a response to complaint filed by *** *** Mrs*** purchased a sofa and an ottoman on July 4, 2015, The sofa was delivered on July 14, and the ottoman picked up by the
customer on August 5, On January 17, 2016, the customer requested service for the sofa and the ottoman The technician’s report found that the seat cores and the fabric covers should be replaced The manufacturer’s warranty covers parts and labor for one year from date of acceptance by the customer Replacement seat cores and fabric cover parts have been ordered for the customerLevin’s management spoke with the customer on January 27, and also on February 2, 2015, reviewing the manufacturer’s warranty which is for repair Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
November 9, 2015Re: Case ID # *** *** ***Dear *** ***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a sectional on September 3, 2013, that was delivered on November 23, 2013. Although the item did not fall under the Guardian
Protection coverage, Levin resolved the issue with a replacement of an alternate item along with a discount to enable the customer to have a completed sectional The alternate item was delivered on October 6, 2015.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
December 6, 2015Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as response to the complaint filed by *** *** The customer purchased a dining set on April 26, that was delivered on May 5, There were damage issues and Levin agreed to
accept a return for a refund as the customer was moving out of state.There was an error in processing the part of the refund Levin had processed the refund for the returned chair but not in its entirety Levin has processed the following refund amounts:Original delivery fee $106.99Refund of wood polish $ 16.04Error on chair refund $ 90.98*Total refund due $ 214.01*Below are the details of the refund error:Correct chair purchase amount $with tax $388.71Incorrect chair credit amount $with tax -297.73Amount of refund due to error on chair refund $ 90.98We apologize for the issues surrounding the customer’s purchase and return The total refund of $will be refunded to the customer.Please do not hesitate to contact me at ***, extension *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards, Again this particular complaint was ignored by the first tech back in febthis year, he removed a tar like substance that was on the top when delivered , and told us the unevenness of the inlay was the way the top was made A second visit by the same tech proved no different only now , we were blamed for moisture penetrating a new month old table that worsened in the same area that we complained about 1st visit, as far as discolorazation there was and is none Another tech showed up today as promised, we were able to point out even newer "lifts (have shown since the most recent complaint and ask to be shown were this discolorazation was or is , he could not identify that Largely because there never was anyBottom line is after twenty plus years of customer loyalty and thousands of dollars spent on this most recent purchase we expect better from a company as visible to all as LevinsThe top of this table retails for some dollars , my guess is Levins probably pays half that and instead of repeated servicemen costs and time spent arguing with what was a really good customer you would think you would just replace the topUnfornately we cannot accept any responsibility for this , we are not that careless and feel insulted that this is even being suggestedYou will be leaving us with no choice than to file action in the legal sytem and take this to court
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Details: Levin did offer to send a technician to inspect the sofa at no charge HOWEVER more importantly, stated that I would have to pay for new cushions out-of-pocketI had purchased the Levin Protection Plan - which was a warranty ON TOP OF the manufacturer's one-year warrantyWhen the Levin Protection Plan was sold to me by the salesperson, I was told the plan covered replacements for ANY problems that may arise with the itemI was told that my issues with the sofa being completely misshapen after two years of use (by one lb woman, no less) would NOT be covered under this additional plan that I purchased, which varies from the context of how the protection plan was sold to meThis needs to be addressed.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ms R*** is correct in the facts as they relate to the timing of the purchase, installation and initial complaint However, I ask that there is some consideration for the following facts in the matter: - Improper Installation: The frame broke due to improper installation by Levin team members (i.eever other slate was screwed down and a primary support beam was not installed) This was confirmed on two separate occasions by Levin staff themselves - Repair Cancellation: The repair scheduled for December & was cancelled when customer service informed me that the repair technician would try to make a pseudo-support system for the bed using the broken bed frame pieces I informed customer service that the previous Levin team - those that put together the makeshift metal frame - took the parts for discard since they were broken There was nothing more that could be done. - Refund: As I explained to the customer service manager, the $refund was not sufficient in covering our lost wages, due to having to take time away from work for Levin to (1) review the damages and (2) install a temporary fix This does not include the cancelled service call previously mentioned Furthermore, the bed is not properly being supported, thus applying stress to other points on the frame The question then becomes what will break next? Additionally, my husband and I are unable to sleep most nights in the bed due to the fact that the bed is missing a primary center support beam and, as such, is bowed inward I understand that specific parts may take longer for manufacture; however, we have been without our bed for three months already and are still waiting for the part to arrive It has already been delayed once, and I have very little confidence that it will arrive in January, as stated Levin has been receiving their money for a broken product; this is not an example of exemplary product, customer service, or overall business Should Levin replace our existing and broken bed with a new bed, that would be appreciated and sufficient compensation As our initial order was delivered well within the three month time-frame, one would suspect that the same would be true for all 'new' orders. This would not only be a faster 'fix' to the existing, ongoing problem but would allow us to finally use the product purchased. Thank you for your consideration in this matter
Regards,
*** ***
January 1, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as an updated response to the claim filed by *** ***. The customer purchased a king bedroom set on October 10, that was delivered on October 15, 2016. On August 8, 2017, the customer requested service for a cracked rail. The technician found a broken center support and ordered a center rail and support legs to restore the bed. As this item is no longer in stock, Levin has ordered a replacement footboard with support to exchange with the one in the home. Levin has contacted the manufacturer regarding adding a replacement order of the headboard and side rails to the existing replacement order for the footboard (these three items make up the king bed). This will meet the customer’s second option request to replace the king bed’s components. The additional components that make up the bed had been ordered. They are on an order expected to arrive early March to port and our warehouse.Once received, Levin will have a delivery team deliver and the new three components and remove the existing ones from the home. We value our customers and apologize for any inconvenience. Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service
to me Wow, WE never selected the furniture the store manager selected it for usWe were pushed into this by the store managerTHey also didn't tell you they wanted $moreor they will just replace the first couch with the samethey pressured my wife into getting the other brand, but she told them not for $they agreed to $and If paula says different, she then again told another bold face lieand if that manager at the store has any decency he would admit the negotiation he had with my wifenow this dishonesty has gone was to farI want my money backWhy did Paula leave out that extra $thet we had to pay to get the replacement furniture
April 25, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a sofa on January 2, 2017, that was delivered on January 5, After attempts to provide the customer with an
acceptable sofa, the agreement was made to accept the return of the sofa for a full refund to the customer.It is Levin policy for the protection of the customer to process a refund in the form of the original payment. Levin met the customer’s request in this instance to provided her with a refund check upon return that was completed on March 25, 2017.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service
October 18, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a queen mattress and adjustable base on August 1, 2016, that was delivered on August 4, (see attached order
copy) The customer has an option for a comfort return on the mattress from Serta Adjustable bases are not returnable as listed on their receipt.On September 3, 2016, the customer chose the option to return their mattress under their comfort guarantee with fee paid option Levin advised the customer again of the non-return policy on adjustable bases The customer chose to purchase a flat box foundation for their mattress (noting that she was going to give her adjustable base to a relative) The customer accepted her new mattress, flat box foundation on September 8, 2016.Please do not hesitate to contact me at *** extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service
April 30, 2016Re: *** *** & *** *** response to Levin Furniture Case #***Dear Revdex.com of Western Pennsylvania,Please accept this letter in response to Levin Furniture's recent response to our complaint with the Revdex.comLevin's response via letter from Paula R*** dated 4/24/is hereby rejected and considered unacceptable.*** *** and *** *** will be going to Levin Furniture in Greensburg PA to discuss this matter further on 4/30/The product sold by Levin is of poor quality and unacceptable to us as consumersIt has been over months since the Levin technician ordered the parts and we have absolutely no confidence that this product will last more than months even after the product is repairedWe have also been paying for a product that has been broken for months which is also unacceptable.As previously stated options for resolution to our complaint will required reimbursement of financial compensation due to the poor quality of the product or we will consider a combination of financial combination in combination with additional warranty coverage for an extended period of timeThe product did not last a year prior to requiring almost complete repair of the entire productWe are also considering legal action if required to resolve this matterThank you.Best Regards,
October 18, 2016Re: Complaint *** *** ***Dear MrBaker,Please accept this letter as a response to the claim filed by *** *** The customer purchased a sectional with an additional recline warranty on June 7, The recline warranty covers repairs after the
factory warranty expires for up to years from date of delivery.Parts were needed for the right facing loveseat portion of the sectional As the correct parts were not available from the manufacturer, the item was replaced for the customer on October 11, 2016.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service
*** ***, Please find the three attached documents. The first is a copy of our receipt showing the mattress purchase, the second is Levin furniture’s warranty info on their website which shows no mention to the “limitations” to their warranty, and the third is only information regarding
the extended mattress pad warranty that we received from Levin. If you have any question please feel free to either call or email me. Thank you again for your time in assisting us in this matter. Regards, *** ***
** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***