Re: Revdex.com, claim #*** *** *** Dear Ms***, Please accept this letter as a response to the complaint filed by *** ***. *** and *** *** purchased a sofa and loveseat on May 8, 2017, that was delivered on May 25, 2017. On August 21, the customer
requested service for seam issues on the back of the items. On September 5, 2017, the technician ordered parts. The factory warranty is for repair of manufacturer’s defects. The parts arrived but the customer cancelled the November 14, service appointment. The technician had left messages to reschedule a new date with the customer to install the parts. On December 8, 2017, Levin spoke with the customer regarding their open service request and explained that the warranty is for repair. Levin had offered to review the customer’s concerns further if the customer would forward current photos. Levin has not received photos from the customer and the customer has not responded to the technician to schedule the appointment to install parts per the factory warranty coveragePlease do not hesitate to contact me at ###-###-####, extension ***, or *** should you have any questions or concernsSincerely, Paula R*** Director of Customer Service
Please accept this letter as a response to the claim filed
by *** ***. The customer purchased a
reclining sofa and recliner on January 8, 2013, that was delivered on January
18, 2013. The customer also purchased
the reclining mechanism five-year protection plan that covers
repairs after the
manufacturer’s one-year labor warranty expires. On February 8, 2017, the customer requested service for the
springs and mechanism. On March 11, 2017,the technician inspected the furniture and ordered clips,
springs, handles and frame boards. The
repairs were completed on May 8, 2017, but spring wires were not in from the
manufacture for this appointmentThere was an ordering delay of the springs. Levin had the parts expedited from the
factory. The technician On June 8, the technician installed the spring wires. The technician found that the metal
mechanisms were worn out and needed replaced.
The mechanisms for the sofa are on order. The customer was advised on June 15, that the
parts are on order. These parts will be
installed at no charge to the customer as they are covered under the mechanism
warranty that the customer purchased in 2013.Please do not hesitate to contact me at ###-###-####, extension
276, or ***m should you have any questions or concerns.Sincerely,Paula
R***Director of Customer ServiceSincerely,Paula R***Levin Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***I had to cancel twice because the times ended up not working because og my job in downtown ***I also have the voicemails out Levin’s calling me and canceling When I tried to set an appointment it was always weeks out and never on a weekendThey were always bookI’m not sure who provided you with that information, but it’s incorrectIf you would like I can let you listen to all voicemailsI also called you and left a message and never got a response backIf there’s a warranty then it really needs to be consideredI was also told by the sales Rep I had days to return itI have other people that were with me when this was saidWhen your tech person came out and replaced the little piece, he also stated that I got ripped off and they really should replace my piece sectionalIt’s falling apart and it’s barely used I can pull all my phone records to show you how many times I called the Monroeville store about this problem and I was told the store manager would call me back
November 8, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as an updated response to the claim filed by *** *** The customer purchased a sofa, chair and set of tables on November 14, 2015, that was delivered on December 8, The purchase is covered by a one-year factory warranty for the repair of manufacturer’s defects (the warranty is for repair and not for return) The customer also purchased an accidental protection plan on the fabric for stains from food and beverage, rips tears, and burns as described in the program.On July 2, 2016, the customer requested service for the sofa and chairThe service technician removed the staple and ordered parts to restore the sofa On September 14, the technician was unable to reach the residence as the police closed the road and would not allow traffic to enter On September 27, the technician found the part was sent incorrectly by the manufacturer The part has been reordered from the manufacturer Once the part arrives, the technician will also correct the chair arm and address the fabric concerns.We offered our apologies to Ms*** for the issues surrounding the service of the furniture As a token of our appreciation, Levin sent a Levin gift certificate to the customer for $ This would be in addition to the protection rebate for $if the customer did not submit a claim for accidental damage to the fabric The customer mailed back the gift certificate Levin will meet the customer’s request to cancel their protection on their sofa and chair fabric With this protection program cancellation, Levin will refund the customer’s original bankcard used for their purchase The repairs to the furniture will be completed once the parts arrive from the factory.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,*** ***Director of Customer Service
July 10, 2016Re: Complaint *** *** *** *** *** Dear Ms***,Please accept this letter as a response to the claim filed by *** *** *** *** purchased a sofa on November 13, 2015, that the customer picked up on the same day.Upholstery is shipped by the
manufacturer in packaging and remains in the package until the customer unpacks it The customer took possession of the sofa seven months ago This was explained to the customer on June 10, when he had contacted LevinThe presence of bugs would have come from another source and not from Levin Furniture.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
March 11, 2016Re: Case ID # *** *** *** *** *** Dear Ms***,Please accept this letter as a response to complaint filed by *** and *** *** On January 4, 2016, the customer purchased a dining set along with a matching custom order sofa table On February 7, 2015,
the customer requested service for the custom order sofa table The bottom board was cracked so a part was ordered The factory had shipped the incorrect part twice As this was a custom order item, it was not in stock at Levin and a replacement was ordered from the factory in September The replacement arrived in January but the inspection team found it to be defective so a new replacement sofa table was ordered Levin processed a discount for the customer for the missed delivery The table has arrived and Levin has left a message on March 3, 2016, for the customer to schedule a delivery date for the exchange We apologize for the inconvenience that this has caused.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
November 9, 2015Re: Case ID # *** *** *** Dear *** ***,Please accept this letter as a response to the claim filed by *** *** The customer purchased living room furniture along with tables on November 11, This order was delivered on February 11,
The customer also purchased accidental damage protection from Guardian Protection Products.The customer filed claims with Guardian who had offered the customer options on the damaged tables Due to the delay in response from Guardian to the customer, Levin has processed the partial discount refund that the customer requested (The customer decided on a discount instead of repair or replacement.)Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
It seem to me that we have no alternative but to accept the repairs. This is not fair that we have so many problems with this furniture. It's also not fair that we have to pay for the service call that we are against and knew nothing about. In the further we will not buy from Levin's and you can be sure that we will spread the word about their services and how we have been treated.Very unsatisfied, *** ***Sent from my iPad
October 22, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a dining set on January 13, 2016, that was delivered on February 16, On February 19, 2016, the customer
requested service for marks on the table top A technician removed a sticky substance from the table top on March 16, 2016.On October 4, 2016, the customer requested service on the table for a raised surface The technician found areas that been affected by moisture causing finish discoloration and a swell at these areas due to moisture Moisture from a household source is not covered by the manufacturer’s warranty as a defect.Levin spoke with the customer on October 11, 2016, regarding the inspection report As a courtesy, Levin is sending another technician for a second opinion The appointment is scheduled for October 24, 2016.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBUT A new mattress is being delivered on 11-3-the manager overcharged us by mistake for delivery in the amount of $85.59, this will be taken off within days after the mattress is delivered, this is what I was toldalso I have a another credit coming to me in the amount of $170.23, this is the difference between the old and the new mattressI was told this will show up 7-days on my charge account thru synchrony bankThis so far has not posted on my accountThese credits were dated on 10-28-I will keep you posted on these credit amountsI spoke to karen at levins in wexford this afternoonher phone number is *** *** ***
Hello,I'm writing in reference to complaint #***The company has contacted me and offered to replace my chair and take the one I have backThank you very much for your help! Sincerely,*** ***
April 24, 2016Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as a response to complaint filed by *** *** The customer (under the account for *** ***) purchased a seven piece sectional on December 26, 2014, that was delivered on February 18,
On December 20, 2015, the customer reported a problem with the seat covers and cores needed service On January 14, 2016, the technician inspected the furniture and ordered parts for the sectional The parts were ordered from the manufacturer The parts have arrived and the customer has scheduled an appointment for our technician to install the parts on May 9, 2016.We apologize for the delay of parts and any inconvenience that this has caused.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
Dear MsGasser, Please find the attached as a response to the complaint filed by *** ***. Feel free to contact me should you have any questions or concerns. Sincerely,Paula R*** August 28, 2016Re: Complaint *** *** ***
Dear Ms***,Please accept this
letter as a response to the claim filed by *** *** The customer purchased a queen bedding set on July 18, 2016, that was delivered on July 19, The delivery was completed without issue.On July 31, 2016, the customer contacted Levin, stating that her son had bites Levin explained to the customer on August 1, 2016, that bedding is received by the manufacturer in plastic and remains in plastic until it is unwrapped in the customer’s home The presence of pests would have come from another source and not from Levin Furniture Levin spoke with the customer again on August 2, 2016, to explain the process Levin will contact the customer again to describe the process in place that the bedding arrives from the manufacturer in plastic and is not unwrapped until inside the customer’s home.Please do not hesitate to contact me at ###-###-####, extension *** or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
If they would have clearly told me days I would have not waited until the 123rd day to call themI called hoping there was something they could do when I found I had the daysOnly to find out it was days lateWhat benefit would I have had to wait days past the deadline if I had knownI would like a refund minus the restocking fee they would have charged during the days as I have already purchased another mattress from somewhere else since we absolutely could not sleep on the Serta anymore
Regards,
*** ***
June 14, 2015Re: Case ID # *** *** ***Dear *** ***,Please accept this letter as a response to complaint filed by *** *** The customer purchased a Tempur-pedic set on July 14, that was delivered on July 20, 2010. The customer used his comfort return option on
September 20, 2010, and selected a different bedding set from Stearns and Foster that was delivered on October 10, 2010.On September 17, 2014, the customer requested service for his Stearns and Foster set. The technician inspected the set on September 25, and found no defects.As a courtesy, Levin had contacted the factory regarding the customer’s dissatisfaction with his bedding set.The factory has agreed to accept a return of the bedding set for a refund. Once the bedding has been returned, Levin will process a refund on the customer’s bank card.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
December 11, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** ***. The customer purchased a king bedroom set on October 10, that was delivered on October 15, 2016. On August 8, 2017, the customer
requested service for a cracked rail. The technician found a broken center support and ordered a center rail and support legs to restore the bed. As this item is no longer in stock, Levin has ordered a replacement footboard with support to exchange with the one in the homeThis is an import item and will be installed once it arrives at the Levin distribution center. A standard metal support system was sent with a team on October 3, 2017, in an attempt to resolve the issue.Levin had scheduled a technician for December 8, 2017, to restore the rail but the customer decided to wait to address the rail until the footboard arrives. Levin offered $discount for the inconvenience of the bed problem (the bed portion of the bedroom price totaled $647.99) but the customer declined the discount with the replacement of the footboard/center supports.Levin has contacted the manufacturer regarding adding a replacement order of the headboard and side rails to the existing replacement order for the footboard (these three items make up the king bed). This will meet the customer’s second option request to replace the king bed’s components. We value our customers and apologize for any inconvenience. Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** As you can see we have had many service calls on this matter, and they are all ture I think I have been more than fair with them Now they want to put a new side on our leather recliner sofaMy concern is what if the color is off our sofa is two years old and our warranty is over and what if we continue to have problems.We have told them repeatedly that we would like to reslect and pay any difference in the priceI think this is the only way this can be resolved Thank you *** ***
June 14, 2015Re: Case ID # *** *** ***Dear *** ***,Please accept this letter as a response to complaint filed by *** *** The customer purchased a sofa on May 27, 2013, that was delivered June 28, 2013. The manufacturer’s warranty is from one year from date of
delivery.On February 28, 2015, the customer requested service for the sofa. Although the warranty had expiredMay 27, 2014, Levin offered to send a technician to inspect the sofa at no chargeThe customer refused.As a courtesy for our valued customer, Levin will offer the customer a $gift certificate toward a future purchase.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely, Paula R***Director of Customer Service
August 15, 2015Re: Case ID #*** *** ***Dear *** ***,Please accept this letter as a response to complaint filed by *** *** The customer purchased bedroom furniture on July 3, 2015, that was delivered on July 14, 2015. Upon delivery, there was a request for service on the
mirror wood frame. The technician restored the wood frame of the mirrorThe customer had a concern with the nighstand top, but it was within factory specifications (1/32”) and not a defectThe incorrect item on the order was exchanged on July 27, 2015.Levin offers a satisfaction guarantee where stock merchandise can be returned within a certain time frame with fees incurred by the customerLevin agreed to accept return of the bedroom furniture that was picked up today, August 15, 2015, and refund as processed in the original method of payment, less delivery fees.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.Sincerely, Paula R*** Director of Customer Service
June 8, 2016Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as a response to complaint filed by *** *** The customer purchased a sofa and loveseat on September 20, 2015, that was delivered on September 29, There was home damage to the floor
which has since been resolved with the insurance company’s claim coverage The customer also purchased an accidental protection program covered by Guardian Protection Products As the damage was not coverable under the program, the claim was denied however Levin is assisting the customer with restoring the sofa and loveseat to its condition when it was originally delivered Levin will be scheduling the pifor repair with the customer Levin has also resolved the issue with the shelf that was delivered to the customer on May 23, 2016.We apologize for the inconvenience that this has caused.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
Re: Revdex.com, claim #*** *** *** Dear Ms***, Please accept this letter as a response to the complaint filed by *** ***. *** and *** *** purchased a sofa and loveseat on May 8, 2017, that was delivered on May 25, 2017. On August 21, the customer
requested service for seam issues on the back of the items. On September 5, 2017, the technician ordered parts. The factory warranty is for repair of manufacturer’s defects. The parts arrived but the customer cancelled the November 14, service appointment. The technician had left messages to reschedule a new date with the customer to install the parts. On December 8, 2017, Levin spoke with the customer regarding their open service request and explained that the warranty is for repair. Levin had offered to review the customer’s concerns further if the customer would forward current photos. Levin has not received photos from the customer and the customer has not responded to the technician to schedule the appointment to install parts per the factory warranty coveragePlease do not hesitate to contact me at ###-###-####, extension ***, or *** should you have any questions or concernsSincerely, Paula R*** Director of Customer Service
Please accept this letter as a response to the claim filed
by *** ***. The customer purchased a
reclining sofa and recliner on January 8, 2013, that was delivered on January
18, 2013. The customer also purchased
the reclining mechanism five-year protection plan that covers
repairs after the
manufacturer’s one-year labor warranty expires. On February 8, 2017, the customer requested service for the
springs and mechanism. On March 11, 2017,the technician inspected the furniture and ordered clips,
springs, handles and frame boards. The
repairs were completed on May 8, 2017, but spring wires were not in from the
manufacture for this appointmentThere was an ordering delay of the springs. Levin had the parts expedited from the
factory. The technician On June 8, the technician installed the spring wires. The technician found that the metal
mechanisms were worn out and needed replaced.
The mechanisms for the sofa are on order. The customer was advised on June 15, that the
parts are on order. These parts will be
installed at no charge to the customer as they are covered under the mechanism
warranty that the customer purchased in 2013.Please do not hesitate to contact me at ###-###-####, extension
276, or ***m should you have any questions or concerns.Sincerely,Paula
R***Director of Customer ServiceSincerely,Paula R***Levin Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***I had to cancel twice because the times ended up not working because og my job in downtown ***I also have the voicemails out Levin’s calling me and canceling When I tried to set an appointment it was always weeks out and never on a weekendThey were always bookI’m not sure who provided you with that information, but it’s incorrectIf you would like I can let you listen to all voicemailsI also called you and left a message and never got a response backIf there’s a warranty then it really needs to be consideredI was also told by the sales Rep I had days to return itI have other people that were with me when this was saidWhen your tech person came out and replaced the little piece, he also stated that I got ripped off and they really should replace my piece sectionalIt’s falling apart and it’s barely used I can pull all my phone records to show you how many times I called the Monroeville store about this problem and I was told the store manager would call me back
November 8, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as an updated response to the claim filed by *** *** The customer purchased a sofa, chair and set of tables on November 14, 2015, that was delivered on December 8, The purchase is covered by a one-year factory warranty for the repair of manufacturer’s defects (the warranty is for repair and not for return) The customer also purchased an accidental protection plan on the fabric for stains from food and beverage, rips tears, and burns as described in the program.On July 2, 2016, the customer requested service for the sofa and chairThe service technician removed the staple and ordered parts to restore the sofa On September 14, the technician was unable to reach the residence as the police closed the road and would not allow traffic to enter On September 27, the technician found the part was sent incorrectly by the manufacturer The part has been reordered from the manufacturer Once the part arrives, the technician will also correct the chair arm and address the fabric concerns.We offered our apologies to Ms*** for the issues surrounding the service of the furniture As a token of our appreciation, Levin sent a Levin gift certificate to the customer for $ This would be in addition to the protection rebate for $if the customer did not submit a claim for accidental damage to the fabric The customer mailed back the gift certificate Levin will meet the customer’s request to cancel their protection on their sofa and chair fabric With this protection program cancellation, Levin will refund the customer’s original bankcard used for their purchase The repairs to the furniture will be completed once the parts arrive from the factory.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,*** ***Director of Customer Service
July 10, 2016Re: Complaint *** *** *** *** *** Dear Ms***,Please accept this letter as a response to the claim filed by *** *** *** *** purchased a sofa on November 13, 2015, that the customer picked up on the same day.Upholstery is shipped by the
manufacturer in packaging and remains in the package until the customer unpacks it The customer took possession of the sofa seven months ago This was explained to the customer on June 10, when he had contacted LevinThe presence of bugs would have come from another source and not from Levin Furniture.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
March 11, 2016Re: Case ID # *** *** *** *** *** Dear Ms***,Please accept this letter as a response to complaint filed by *** and *** *** On January 4, 2016, the customer purchased a dining set along with a matching custom order sofa table On February 7, 2015,
the customer requested service for the custom order sofa table The bottom board was cracked so a part was ordered The factory had shipped the incorrect part twice As this was a custom order item, it was not in stock at Levin and a replacement was ordered from the factory in September The replacement arrived in January but the inspection team found it to be defective so a new replacement sofa table was ordered Levin processed a discount for the customer for the missed delivery The table has arrived and Levin has left a message on March 3, 2016, for the customer to schedule a delivery date for the exchange We apologize for the inconvenience that this has caused.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
November 9, 2015Re: Case ID # *** *** *** Dear *** ***,Please accept this letter as a response to the claim filed by *** *** The customer purchased living room furniture along with tables on November 11, This order was delivered on February 11,
The customer also purchased accidental damage protection from Guardian Protection Products.The customer filed claims with Guardian who had offered the customer options on the damaged tables Due to the delay in response from Guardian to the customer, Levin has processed the partial discount refund that the customer requested (The customer decided on a discount instead of repair or replacement.)Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
It seem to me that we have no alternative but to accept the repairs. This is not fair that we have so many problems with this furniture. It's also not fair that we have to pay for the service call that we are against and knew nothing about. In the further we will not buy from Levin's and you can be sure that we will spread the word about their services and how we have been treated.Very unsatisfied, *** ***Sent from my iPad
October 22, 2016Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** *** The customer purchased a dining set on January 13, 2016, that was delivered on February 16, On February 19, 2016, the customer
requested service for marks on the table top A technician removed a sticky substance from the table top on March 16, 2016.On October 4, 2016, the customer requested service on the table for a raised surface The technician found areas that been affected by moisture causing finish discoloration and a swell at these areas due to moisture Moisture from a household source is not covered by the manufacturer’s warranty as a defect.Levin spoke with the customer on October 11, 2016, regarding the inspection report As a courtesy, Levin is sending another technician for a second opinion The appointment is scheduled for October 24, 2016.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBUT A new mattress is being delivered on 11-3-the manager overcharged us by mistake for delivery in the amount of $85.59, this will be taken off within days after the mattress is delivered, this is what I was toldalso I have a another credit coming to me in the amount of $170.23, this is the difference between the old and the new mattressI was told this will show up 7-days on my charge account thru synchrony bankThis so far has not posted on my accountThese credits were dated on 10-28-I will keep you posted on these credit amountsI spoke to karen at levins in wexford this afternoonher phone number is *** *** ***
Hello,I'm writing in reference to complaint #***The company has contacted me and offered to replace my chair and take the one I have backThank you very much for your help! Sincerely,*** ***
April 24, 2016Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as a response to complaint filed by *** *** The customer (under the account for *** ***) purchased a seven piece sectional on December 26, 2014, that was delivered on February 18,
On December 20, 2015, the customer reported a problem with the seat covers and cores needed service On January 14, 2016, the technician inspected the furniture and ordered parts for the sectional The parts were ordered from the manufacturer The parts have arrived and the customer has scheduled an appointment for our technician to install the parts on May 9, 2016.We apologize for the delay of parts and any inconvenience that this has caused.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
Dear MsGasser, Please find the attached as a response to the complaint filed by *** ***. Feel free to contact me should you have any questions or concerns. Sincerely,Paula R*** August 28, 2016Re: Complaint *** *** ***
Dear Ms***,Please accept this
letter as a response to the claim filed by *** *** The customer purchased a queen bedding set on July 18, 2016, that was delivered on July 19, The delivery was completed without issue.On July 31, 2016, the customer contacted Levin, stating that her son had bites Levin explained to the customer on August 1, 2016, that bedding is received by the manufacturer in plastic and remains in plastic until it is unwrapped in the customer’s home The presence of pests would have come from another source and not from Levin Furniture Levin spoke with the customer again on August 2, 2016, to explain the process Levin will contact the customer again to describe the process in place that the bedding arrives from the manufacturer in plastic and is not unwrapped until inside the customer’s home.Please do not hesitate to contact me at ###-###-####, extension *** or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
If they would have clearly told me days I would have not waited until the 123rd day to call themI called hoping there was something they could do when I found I had the daysOnly to find out it was days lateWhat benefit would I have had to wait days past the deadline if I had knownI would like a refund minus the restocking fee they would have charged during the days as I have already purchased another mattress from somewhere else since we absolutely could not sleep on the Serta anymore
Regards,
*** ***
June 14, 2015Re: Case ID # *** *** ***Dear *** ***,Please accept this letter as a response to complaint filed by *** *** The customer purchased a Tempur-pedic set on July 14, that was delivered on July 20, 2010. The customer used his comfort return option on
September 20, 2010, and selected a different bedding set from Stearns and Foster that was delivered on October 10, 2010.On September 17, 2014, the customer requested service for his Stearns and Foster set. The technician inspected the set on September 25, and found no defects.As a courtesy, Levin had contacted the factory regarding the customer’s dissatisfaction with his bedding set.The factory has agreed to accept a return of the bedding set for a refund. Once the bedding has been returned, Levin will process a refund on the customer’s bank card.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
December 11, 2017Re: Complaint *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** ***. The customer purchased a king bedroom set on October 10, that was delivered on October 15, 2016. On August 8, 2017, the customer
requested service for a cracked rail. The technician found a broken center support and ordered a center rail and support legs to restore the bed. As this item is no longer in stock, Levin has ordered a replacement footboard with support to exchange with the one in the homeThis is an import item and will be installed once it arrives at the Levin distribution center. A standard metal support system was sent with a team on October 3, 2017, in an attempt to resolve the issue.Levin had scheduled a technician for December 8, 2017, to restore the rail but the customer decided to wait to address the rail until the footboard arrives. Levin offered $discount for the inconvenience of the bed problem (the bed portion of the bedroom price totaled $647.99) but the customer declined the discount with the replacement of the footboard/center supports.Levin has contacted the manufacturer regarding adding a replacement order of the headboard and side rails to the existing replacement order for the footboard (these three items make up the king bed). This will meet the customer’s second option request to replace the king bed’s components. We value our customers and apologize for any inconvenience. Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns. Sincerely,Paula R***Director of Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** As you can see we have had many service calls on this matter, and they are all ture I think I have been more than fair with them Now they want to put a new side on our leather recliner sofaMy concern is what if the color is off our sofa is two years old and our warranty is over and what if we continue to have problems.We have told them repeatedly that we would like to reslect and pay any difference in the priceI think this is the only way this can be resolved Thank you *** ***
June 14, 2015Re: Case ID # *** *** ***Dear *** ***,Please accept this letter as a response to complaint filed by *** *** The customer purchased a sofa on May 27, 2013, that was delivered June 28, 2013. The manufacturer’s warranty is from one year from date of
delivery.On February 28, 2015, the customer requested service for the sofa. Although the warranty had expiredMay 27, 2014, Levin offered to send a technician to inspect the sofa at no chargeThe customer refused.As a courtesy for our valued customer, Levin will offer the customer a $gift certificate toward a future purchase.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely, Paula R***Director of Customer Service
August 15, 2015Re: Case ID #*** *** ***Dear *** ***,Please accept this letter as a response to complaint filed by *** *** The customer purchased bedroom furniture on July 3, 2015, that was delivered on July 14, 2015. Upon delivery, there was a request for service on the
mirror wood frame. The technician restored the wood frame of the mirrorThe customer had a concern with the nighstand top, but it was within factory specifications (1/32”) and not a defectThe incorrect item on the order was exchanged on July 27, 2015.Levin offers a satisfaction guarantee where stock merchandise can be returned within a certain time frame with fees incurred by the customerLevin agreed to accept return of the bedroom furniture that was picked up today, August 15, 2015, and refund as processed in the original method of payment, less delivery fees.Please do not hesitate to contact me at *** *** *** ** *** should you have any questions or concerns.Sincerely, Paula R*** Director of Customer Service
June 8, 2016Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as a response to complaint filed by *** *** The customer purchased a sofa and loveseat on September 20, 2015, that was delivered on September 29, There was home damage to the floor
which has since been resolved with the insurance company’s claim coverage The customer also purchased an accidental protection program covered by Guardian Protection Products As the damage was not coverable under the program, the claim was denied however Levin is assisting the customer with restoring the sofa and loveseat to its condition when it was originally delivered Levin will be scheduling the pifor repair with the customer Levin has also resolved the issue with the shelf that was delivered to the customer on May 23, 2016.We apologize for the inconvenience that this has caused.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service