Columbine Ford

Complaint: [redacted]
I am rejecting this response because:Again, Aaron C[redacted] the Service Advisor stated that Columbine Ford has a two-year unlimited mileage warranty on the services that they performed on November 7th 2014 and that Columbine Ford would fully cover the warranty work! I would not be wasting my time or anyone else’s if this was a 1-year warranty! I am not satisfied with what Columbine has stated “Columbine Ford has an industry standard workmanship warranty for 12 months or 12,000 miles whichever occurs first. This repair was made 11/7/2014 at 131,361 miles failure occurred approximately 21 months and approximately 31,000 miles since repair which exceeds the 12-month warranty on workmanship. Columbine Ford does not feel we would be responsible for a refund on said repairs.” Please see attachments that can be found on Columbine Ford’s website that clearly state 2-year unlimited mileage warranty.I will not be satisfied until I receive a refund of $409.31Regards,
[redacted]

Columbine Ford requested additional information from the customer and was able to discuss the issue directly with him.  We were given permission from Mr. [redacted] to drive his vehicle extensively (which is not part of our normal diagnosis process because most customers don't want us to put a...

lot of miles on their vehicles) to try and duplicate the problem.  We were able to duplicate it and are in the process of making the needed repairs.  We appreciate Mr. [redacted] allowing us to drive the vehicle as needed and hope to have the vehicle back in his hands shortly.

Complaint: [redacted]
I am rejecting this response because:Again, Aaron C[redacted] the Service Advisor stated that Columbine Ford has a two-year unlimited mileage warranty on the services that they performed on November 7th 2014 and that Columbine Ford would fully cover the warranty work! Aaron even stated he would double check with the service manager Paul E[redacted] to make sure this was covered, and called me back and stated YES! This stuns me that Columbine Ford has chosen to ruin a long time customer since 2002 over something like this. Now that it is time to pay for the warranty work, it’s not covered! Sounds fishy to me! I would not be wasting my time or anyone else’s if I was told this was a 1-year warranty from the get go! Now you are saying “We apologize you do not agree with our response, however from the beginning your reasoning for reimbursement was for faulty workmanship (I never said faulty workenship [redacted] Motor Company said this). Workmanship has a 12 month 12,000-mile warranty, (which was news to me on 10/5/16 thru Revdex.com) the coupon you supplied in the response states a parts warranty of 2 years and unlimited mileage would apply if the spark plug itself had failed. Everything you have supplied to Columbine Ford indicates faulty workmanship which has no existing warranty”. I am not satisfied with what Columbine has stated. I will not be satisfied until I receive a refund check of $409.31
Regards,
[redacted]