Columbine Ford

Dear [redacted],   We sincerely apologize for this misunderstanding.  We were asked to see if you would qualify for the 0% from [redacted] Credit and when you did not qualify with [redacted], we attempted to get the best financing through our other lenders.  We are sorry that this has...

negatively affected your credit.  We were doing our best to get the financing you wanted and we are very sorry that it did not work out.  We have been told that any inquiries by the same source on the same day should not count as multiple credit pulls.  Unfortunately this was not the case for you and we are extremely sorry that your credit has been negatively impacted.  The credit reporting agencies do not allow us to remove inquiries.  We apologize.Jimmy B[redacted]Columbine [redacted]

Columbine Ford requested additional information from the customer and was able to discuss the issue directly with him.  We were given permission from Mr. [redacted] to drive his vehicle extensively (which is not part of our normal diagnosis process because most customers don't want us to put a...

lot of miles on their vehicles) to try and duplicate the problem.  We were able to duplicate it and are in the process of making the needed repairs.  We appreciate Mr. [redacted] allowing us to drive the vehicle as needed and hope to have the vehicle back in his hands shortly.

Complaint: [redacted]
I am rejecting this response because:Again, Aaron C[redacted] the Service Advisor stated that Columbine Ford has a two-year unlimited mileage warranty on the services that they performed on November 7th 2014 and that Columbine Ford would fully cover the warranty work! Aaron even stated he would double check with the service manager Paul E[redacted] to make sure this was covered, and called me back and stated YES! This stuns me that Columbine Ford has chosen to ruin a long time customer since 2002 over something like this. Now that it is time to pay for the warranty work, it’s not covered! Sounds fishy to me! I would not be wasting my time or anyone else’s if I was told this was a 1-year warranty from the get go! Now you are saying “We apologize you do not agree with our response, however from the beginning your reasoning for reimbursement was for faulty workmanship (I never said faulty workenship [redacted] Motor Company said this). Workmanship has a 12 month 12,000-mile warranty, (which was news to me on 10/5/16 thru Revdex.com) the coupon you supplied in the response states a parts warranty of 2 years and unlimited mileage would apply if the spark plug itself had failed. Everything you have supplied to Columbine Ford indicates faulty workmanship which has no existing warranty”. I am not satisfied with what Columbine has stated. I will not be satisfied until I receive a refund check of $409.31
Regards,
[redacted]