Combs Car Corral

[redacted] is not our customer, but nonetheless we are familiar with the account she is referring to and along with the other repairs we have done for free on this account we have mutually agreed to replace the Engine Oil Cooler, Power Steering hose, Charge-air Cooler hose & the driver seat lower trim cover, with this she will be a satisfied customerWe are in process of these repairs & she has agreed to remove her complaint once everything is finished

We are sorry that the customer is not satisfied with our previous responses, but the fact remains that the account was past due therefore it was reported that way to the credit bureausIf he wishes to attempt to dispute what we have reported, then he will need to do so directly with the credit bureau However, the fact does still remain that the account was past due and will continue to report as such until it is completely current (again, to reiterate previous responses, it does not matter whether the customer was past due on payments or deferred down payments, a past due balance is a past due balance and must be reported as such) If the customer wishes to have someone thoroughly explain his account and payment allocations to him, we will be more than willing to do so if he contacts the Collection Manager, Lorie, at 208-465-

Complaint: [redacted] I am rejecting this response because:I have had nothing but trouble with Combs Car CorralItems such as charging me for a service I never used, attempting to keep insurance money from me, until I reported them to the Attorney General office Then for a car dealer to hold on to a title for days after the sale was completed seems questionable at bestSincerely, [redacted]

We are sorry to hear that Mr [redacted] is upset that he has not received his title yet All he simply had to do was place a phone call to us and it would have been mailed to him The customer ended up reaching out to us on 12/and his title was mailed the same day We apologize for any frustration that the customer may have experienced

Complaint: [redacted] I am rejecting this response because: I have not been late on a car payment I was late on a down payment I am working to correct this problem I now owe on a down payment, I have not been late on a car payment how can my loan on the car report a late payment my down was financed thru combs car corral not thru my lender for the caryet the late payment thru combs reported thru my eclupse loan that should be currenthow can eclipse report for comb car corrralSincerely, [redacted]

Again, I apologize that you are unhappy with the contract that you signed and the service you have received in regards to the collection of the payments set forth within said contractHowever, it is like I said before, the contract is legally binding and cannot be alteredIf I am understanding your last response, you aren't actually rejecting it, but are rather accepting to pay the remainder of your deferred down stretched out over four months except that you want that to entitle you to the 32" TV which you originally qualified forLike I previously stated both via my Collections Manager as well as my response via the Revdex.com, I am more than willing to allow this payment arrangement without the occurrence of late feesHowever, I will unfortunately not be able to present you with a TV based in this arrangementOur policy is quite clear with our TV sale, and we even have your signature in acknowledgment, that TV is to be forfeited if the deferred down payment is not paid on timeAs it is I am making a major exception by offering you a TV if you satisfy the remainder of your deferred down by 3/(that is a solid month leeway that I am allowing for that other customers do not have the privilege of receiving)

I again am very sorry to hear that you are unhappyHowever, you purchased a used vehicle, as-isLike I have previously mentioned, we are sorry that you have experienced mechanical difficulties, but vehicles are complex machines that sometimes encounter issues that could neither be for seen or predictedNonetheless we have made the repairs free of charge and allowed you use of a free loaner vehicle in the meantimeI honestly do not know what else to do except for repeatedly apologize to youI cannot unwind this deal and give you a refund as our contract, just like any other bank contract, is legally bindingI also have no intention of airing your account information via the internetThis is a secure method of attempting to resolve the issue which you mentioned in your original complaint, which was our attempt to collect your payment that is dueI apologize for assuming that it was not paid or that arrangements were not going to be made, however this is the impression we received from both your earlier phone call to us as well as the original complaint made via the Revdex.com Again, I apologize for any misunderstandingAs a result for all of your trouble, I am willing to reduce the cash price of your vehicle by $ You will still need to make all payments per your contract, it will simply shorten your contract by that muchI sincerely hope that this resolves any outstanding unhappiness that you may feel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I am honestly completely caught off guard by this complaint. This issue was brought to my attention on 8/6/15. After reviewing the issue with my Collections Manager I made the quick and easy decision to waive the repair bill, minus the $75 that the customer had paid upon... the completion of the work. Customer then complained about another minor issue with the vehicle and I agreed to fit her into the schedule right away (even though we are out several weeks for appointments). We have called the customer several times since 8/6 and have left four messages requesting that **. [redacted] contact us so that we could tell her all of this, but she has not returned any of our phone calls. As I am reading notes in her account right now I see that she made a payment on 8/12 and that the receptionist, who had failed to properly read the notes on **. [redacted] account, was unaware of the decision we had made to waive the repair bill even though I had removed the charges from her account, which is why there was so much confusion. I apologize for any misunderstanding on our receptionist's end as well as the original mishap with repairing a vehicle without first acquiring consent. However, had **. [redacted] returned any one of our numerous messages, there would not have been any confusion. Either way, Combs Car Corral made the initial error and for this I sincerely apologize.

*** *** while I am sorry to hear that you are unhappy wit any service or product you have received from Combs Car Corral, I must say in response that your allegations are almost entirely falseWe have worked tirelessly with you, *** *** to make you a satisfied customer despite the fact that
the problems with your account began to occur only one day post-sale with your refusal to bring your trato our lot Your trade-in, by the way had to be towed, at great expense seeing that it was not running and was located in Garden Valley, and could only be sold to salvage for less than $300! Despite the fact that you were frequently past due in your account we continued to bend over backwards in attempts to make you happy This all came to a head when you totaled your vehicle some weeks agoYou pleaded with us to allow you to keep the vehicle so long as we repaired the broken headlight as you insisted that your wife would lose her job if you couldn't retain the vehicle Despite the fact that you were several hundred dollars past due and we had had previous issues with your account, and that we would be receiving far less money from the insurance company' should you retain the vehicle rather than surrendering it to the insurance company, I agreed to allow you to retain the vehicle so long as you brought your account currentYou agreed to this last week and even seemed thankful for itYou requested that we have the vehicle delivered to our lot by last Friday so that you could pick it upWe never heard back from you with payment or any other form of correspondenceYesterday, I instructed the Service Manager to contact you You called us back, only to berate by receptionist and scream at her to stop harassing you*** ***, I assure you that we have never called you more than two times per day, as is our strict policy, and that is only when you fail to respond to usWe were only recently contacting you at your own requestHowever, despite the fact that you have not formally given us an answer, we assume that you wish to allow the insurance company to retain your vehicleYou may be liable for any deficient balance; if this is the case you will be receiving notification as such from usAgain, I apologize for any unpleasant experiences you think you may have had, because at Combs Car Corral we strive to do right by our customers and make them happy, however in this particular case I believe the the wronged party most certainly is us and not youAs a result, I will be unable to grant your desired resolution

I am very sorry to hear that Ms*** has had an unpleasant experience with any of my staff members; this is something that I will address with my employees as it is unacceptable to be anything other than cordial and prompt with our customersAs for the complaints about the mechanical issues
with the vehicle, we were only able to find minor issues with the vehicle which we agreed to fix free of charge And, while your vehicle has been at our shop you have had free use of a loaner vehicleI apologize that you have experienced difficulties with your vehicle so soon after purchase but this is why I have agreed to make the repairs free of chargeHowever, it is our policy that accounts need to be current while using a loaner vehicleUnfortunately your account is not currentGiven the particular circumstances, however, I am willing to work with you and am having our Service Manager reach out to you to reach a payment arrangement I am very sorry that I won't be able to grant your desired resolution, but I sincerely hope that the free repairs, free use of a loaner vehicle and our willingness to work with you in regards to your payments will help to make you a more satisfied customers

Complaint: ***I am rejecting this response because: Two days after the date of your response a Repo agent showed up at my door in an attempt to collect or repossess the vehicleI showed her your response and she could not contact anyone at Combs to verify anything so I paid $to prevent them from repossessing my car
We are not disputing the $deferred down due by March 1st 2016, we are disputing $deferred after original payment of $We verbally agreed with salesman to put a total of $down which was more than the required 30%$3000(Total Down) minus $700(Down paid Feb 3rd) leaves a balance of $do by March 1st When the salesman back back and said that they would need another payment by Feb 19th and we agreed to pay $of the remaining $So again $at time of purchase leaving $$Feb 19th and $March 1st for a total down of $
The original complaint was brought to the attention of the Salesman and the Finance woman at the Boise Combs location on 2/15/( just over week from day of purchase) when ***, *** (His Wife), and I came in person to get the mistake fixedAt that time the salesman admitted that he had made a mistake and after conferring with the financial woman advised us that we would have to talk to the finance woman at the Nampa location to get the issue resolvedOn that same day we went in person to the Nampa location and talked to the Finance woman who agreed to fix the problem and contact us ASAPThat same afternoon she called and made sure we were aware we would have to pay additional finance charges on the $if added to the end of the contractWe understood and told her as long as the payments did not go up we were okShe again said she would call us back once she got it all settledWe did not hear back from her and had to contact her office a few times to get her on the lineAt that time she informed us that she was not able to change the terms in the contract and referred us to the owner/managerFrom Feb 17th through the end of March *** made numerous attempts and left multiple messages for this person but could not get them to return callEVER!!!
As far as the TV goes if the $down I have paid thus far qualifies us for a 32' instead of a 40' then that is what we shall take
I am a pretty reasonable woman and I am willing to accept an offer of paying $more each month for the next months to settle the written contract total down of $(although we agreed on $3000)However, As far as the TV goes if the $down I have paid thus far qualifies us for a 32' instead of a 40' then that is what we shall receive
I am very disappointed that I am having to even go this route instead of the owner/manager taking the time to speak with HIS customers and make an attempt at resolution especially when HIS employee made the mistake in the 1st placeShame on Combs for shady business practices.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and find that this resolution is satisfactory to me.
***
*** ***

I apologize that Ms*** or Mr*** feel that they have received anything but exemplary service from Combs Car Corral, however the matter is quite cut and driedBoth customers signed a legally binding contract and in more than one place signed in acknowledgment of the $deferred down
payment due on 3/The original complaint brought forth by Mr***, several weeks post purchase, was that he was unhappy because he was paying more than 1/downWe explained that there is no rule regarding a percentage of down payment and that his contract is legally binding and can not be alteredI did say I was willing, and I still am, to allow the customer to pay the remaining $of his deferred down spread out over the course of months at $per month sans late fees Some days later customer's complaint changed from being that he was upset about paying more than 1/down (which serves the customer with reduced finance charges, possibility to have a lower monthly payment as well as a shortened contract life and possibility of a larger TV per our sale which in this case did bump the customer from a 32" TV to a 40" TV, all things which highly benefit the consumer) to one that he had actually agreed to $not the original $ Our contracts are legally binding and contain no cooling off periodIf Mr*** wishes to make arrangements for the remainder of his deferred down payment then he needs to contact our Collections Manager and we will be more than happy to assist him I am unable to grant the complaintant's desired resolution in the basis that the customer signed a legally binding contract which cannot be alteredHowever, in an attempt to make the customer happy, despite the fact that he signed a document acknowledging that his $deferred down payment needed to be made by the due date set forth in his contract or else forfeiture of the TV would result, I am willing to still give him his TV so long as the $deferred down is fully satisfied by3/31 and his contract is completely currentIf he is unable to do this then he will forfeit the TV, but I would still be willing to allow him to pay $per month toward the remaining deferred down payment balance without penalty of late fees Again, Mr*** needs to contact our Collections Manager to please let us know his intentionsWe look forward to hopefully resolving this issue amicably soon. Sent from my iPhone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My account is current as I do not agree to have anyone embarrass me on the Internet by saying my account isn't current, my payment is due today and will be paidThere were more than a few things wrong I have a listYes I talked to some pleasnt people at the boise location and they are helping me now, yes I have a loaner and also a free bill to fix the repairs, but I should have never been put through the ringer in the first place the car should have been looked over before it was sold. Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

I am very sorry to hear that you are upset with your vehicle and the service you have received at Combs Car CorralVehicles are complex machines and foreseeing future mechanical troubles is nearly impossible to do, which is why we offer our Service Agreement which entitles you to free towing, free
diagnosis, free loaner vehicle, parts at our cost and interest-free financing on laborPlease know, however, that our Service Agreement has always been such that labor is financed interest-free for 90-days (And while parts are at our cost, they are supposed to be paid for upfrontThere have been former Service Managers who did not enforce this which is why they are no longer employed in that positionIf they caused you confusion, for that I sincerely apologize). Free loaner vehicles are, and have always been, subject to availabilityAgain, I apologize that you are unhappy and want you to know that we are more than willing to find used or new tires for you at our cost, if you are interested, but, unfortunately, we will not be able to finance them for you. As much as we would like to, we do not have the capital to be able to purchase tires or parts from outside vendors (regardless of how good of a deal we are able to procure), and then finance them. However, regarding the current repair estimate for your vehicle, and despite the fact that our policy is to require parts be paid for in advance, we are more than willing to allow you to finance the parts and labor for days with a 20% discount off of the repair total in an attempt to make you, our customer, happyPlease call Teresa, the Service Manager, at 376-and let her know if this is something that you'd be interested in doing, that way we can get your vehicle on our scheduleAgain, I apologize that you've been unhappy with our company and would very much like the opportunity to show you just how much we truly do care about our customers

I am very unhappy to hear that one of my employees may have spoken rudely to one of my customers or even hinted at a threat of collective action. For this I sincerely apologize. Furthermore, ***a is a Receptionist and does not and never will have the authority to send a vehicle
out for repossession. If she did indeed threaten to repo, I am very distressed to hear this. As a result, I want to be clear that ***a has been disciplined per company policy. As far as the complaints regarding the *** *** and title situation, unfortunately I cannot control the timeliness of the DMV, even though there are many times that I wish I could!!! In regards to your complaint about your payment dates, a legally binding contract was signed and I cannot unfortunately change those dates. We can however work with you, but you will need to return the phone calls that we made to you on 7/17/so that we may discuss this with you. Again, I am very sorry that you were not treated like the amazing customer that you are. At Combs Car Corral we pride ourselves on valuing our customers highly and treating them accordingly. I sincerely hope that the treatment of you by one staff member does not affect your permanent opinion of Combs Car Corral and the rest of our amazing staff

We are sorry to hear that our customer is upset, however a legally binding contract was signed and needs to be adhered to. All account activity, whether part of a deferred down payment or a regularly scheduled monthly payment, is reported to the three major credit bureaus. We do not
promise to improve a credit score, merely that we can aide in that improvement by reporting; it is up to the customer to make timely payments to facilitate the improvement of their own credit scores. We have worked diligently with this customer to allow her to get current, and will continue to do so, but unfortunately, we will not be able to amend information reported to the credit bureaus because there has been no wrong information reported. Currently Ms. *** is past due $and is only promising to make a payment on 7/and the problem with that is that she will have another payment due by then. So, until Ms*** is willing to make more than one payment per month she will continue to be past due and it will continue to report as such on her credit reports. Our recommendation is that she contact our Collections Manager as soon as possible and make arrangements so that she can get her account current

I believe that this matter may already be resolved with my customer as we have been in regular contact with him regarding this issue regularly and as late as yesterday afternoonHowever, I will respond to this as I did with the customer on the telephone yesterdayThere seems to have been an issue
with TransUnion's system and the customer's credit was deleted as a resultOnce the customer alerted us to this fact we reached out to TransUnion who asked us to fax over paperwork reflecting payment history which we didFor whatever reason, TransUnion has not been very quick about restoring the credit fileAs I explained to the customer, we are doing everything within our power to help him, but the issue lies with TransUnion, not Combs Car Corral as it was a TransUnion error that deleted his file and now it is up to TransUnion to restore the information I understand that this can be very frustrating for the customer, but unfortunately we are all at the mercy of how quickly or slowly TransUnion decides to address the issue The customer's credit info is showing with both Experian and Equifax and while TransUnion is working to correct their error, I have offered to provide the customer with a personal letter of credit reference as well as a printout of his pay history if he would like itIf this was a matter Combs Car Corral could solve for our customer we would work tirelessly to do so, but as it is we are unfortunately, as I said, we are at the mercy of TransUnion