Combs Car Corral

Again, I apologize that you are unhappy with the contract that you signed and the service you have received in regards to the collection of the payments set forth within said contract. However, it is like I said before, the contract is legally binding and cannot be altered. If I am understanding your last response, you aren't actually rejecting it, but are rather accepting to pay the remainder of your deferred down stretched out over four months except that you want that to entitle you to the 32" TV which you originally qualified for. Like I previously stated both via my Collections Manager as well as my response via the Revdex.com, I am more than willing to allow this payment arrangement without the occurrence of late fees. However, I will unfortunately not be able to present you with a TV based in this arrangement. Our policy is quite clear with our TV sale, and we even have your signature in acknowledgment, that TV is to be forfeited if the deferred down payment is not paid on time. As it is I am making a major exception by offering you a TV if you satisfy the remainder of your deferred down by 3/31 (that is a solid month leeway that I am allowing for that other customers do not have the privilege of receiving).

Complaint: [redacted]I am rejecting this response because: I have a 1500.00 down to make and 200.00 a month car payment. I have had the car 5 months I bought it on feb.10 I have receipts totallying 2530.00 I have overpaid my down by 30.00 your staff is very rude. And you wont accept you are wrong. Fix my credit report immediately. Sincerely,[redacted]

Ms. [redacted], we are sorry to hear that you did not have a positive experience with Combs Car Corral.  Please know that we do our absolute best to provide amazing customer service to all of our customers and apologize that this somehow may not have been the case in your regard.  Please know...

that the majority of your complaint has been handled months ago per our account notes.  Both of the employees you reference have not worked for Combs Car Corral in nearly two years and in that time we have worked tirelessly to hire new, customer service-oriented employees.  In regards to your current complaint involving credit reporting, please know that we do report to Transunion, Equifax and Experian on a monthly basis.  If, for some reason, our information truly is not showing, please contact Lorie at 208-465-0048 and we will do our best to remedy the situation.  Regarding your concern about differing payoff quotes, we only show record of one phone call coming in requesting a payoff on 7/7 and that was from Gavin at Larry M[redacted] for which an accurate payoff amount was given.  If you wish to speak to a Manager regarding your complaint, please do not hesitate to reach out to either Lorie at 208-465-0048 or James at 208-376-1070.  We sincerely apologize for any misunderstanding of negative experience you feel you may have had and would love to work with you to resolve any outstanding issues.

We are sorry that the customer is not satisfied with our previous responses, but the fact remains that the account was past due therefore it was reported that way to the credit bureaus. If he wishes to attempt to dispute what we have reported, then he will need to do so directly with the credit bureau.  However, the fact does still remain that the account was past due and will continue to report as such until it is completely current (again, to reiterate previous responses, it does not matter whether the customer was past due on payments or deferred down payments, a past due balance is a past due balance and must be reported as such).  If the customer wishes to have someone thoroughly explain his account and payment allocations to him, we will be more than willing to do so if he contacts the Collection Manager, Lorie, at 208-465-0048.

[redacted] while I am sorry that you are unhappy, I have no idea what the references in your complaint are about.  You were sold a [redacted].  There was never any vehicle swap or anything else that you seem to be complaining about.  The fact of the matter is that you...

purchased this vehicle on 8/1/15 and made a total of three payments for a total of $1580.00.  The last payment we received from you was on 9/1/15.  After that date we only heard from you one time, at which point you made a payment arrangement that you did not keep.  We subsequently received an anonymous call that informed us that you had moved to [redacted].  At that point we had no telephone number for you, and no known address, so the account was sent to Collections.  It wasn't until 12/29/15 that we discovered that your vehicle had been abandoned at the [redacted] for several weeks!  We were finally able to repossess the vehicle from the [redacted] after paying the accrued storage fees of $1711.00 on 1/11/16.  The vehicle is now in our possession.  You will be sent a Notice of Intent, but we do need a current address in order to ensure that the letter makes it to you.  As a result of all of this I cannot offer you your desired settlement, especially when taking into consideration that we received only $1580 from you and have had to pay sales commissions, sales tax, storage to the [redacted] as well as repossession fees and transport fees to get the vehicle back to Idaho.  If you have complaints regarding the information that was submitted to any of the credit bureaus, please contact them and fill out a dispute form.  Once that dispute form is submitted to us from the credit bureau in question we will handle the matter per our company policy to review any alleged misreported information.  Again, I apologize that you have had an unpleasant experience, but it would truly seem that I am the one to have experienced more unpleasantness with this car deal than you.  If you have questions, please contact our [redacted]

Complaint: [redacted]
I am rejecting this response because:  The mechanics at Combs tried to swindle me for $900 in parts ALONE for a "problem' they said my Jeep had which ended up being completely untrue.  That has not been addressed.   The problem with my Jeep ended up costing me ONLY $150 for parts AND labor.  That is a HUGE difference.  I called for a payoff the end of June and was given a different amount, by nearly $300 difference than the figure provided to Gavin at Larry H. M[redacted].   As far as I'm concerned, there is no way to rectify the way we have been treated by Combs, we will never be customers again and we will tell everyone we know to never shop at Combs.   Horrible customer service, horrible rip off con artists.  Your $499 'service plan' is a joke and a rip off.  
Sincerely,
[redacted]

I am honestly completely caught off guard by this complaint.  This issue was brought to my attention on 8/6/15.  After reviewing the issue with my Collections Manager I made the quick and easy decision to waive the repair bill, minus the $75 that the customer had paid upon...

the completion of the work.  Customer then complained about another minor issue with the vehicle and I agreed to fit her into the schedule right away (even though we are out several weeks for appointments).  We have called the customer several times since 8/6 and have left four messages requesting that **. [redacted] contact us so that we could tell her all of this, but she has not returned any of our phone calls.  As I am reading notes in her account right now I see that she made a payment on 8/12 and that the receptionist, who had failed to properly read the notes on **. [redacted] account, was unaware of the decision we had made to waive the repair bill even though I had removed the charges from her account, which is why there was so much confusion.  I apologize for any misunderstanding on our receptionist's end as well as the original mishap with repairing a vehicle without first acquiring consent.  However, had **. [redacted] returned any one of our numerous messages, there would not have been any confusion.  Either way, Combs Car Corral made the initial error and for this I sincerely apologize.

We are sorry to hear that Mr. [redacted] is upset that he has not received his title yet.  All he simply had to do was place a phone call to us and it would have been mailed to him.  The customer ended up reaching out to us on 12/29 and his title was mailed the same day.  We apologize...

for any frustration that the customer may have experienced.

I again am very sorry to hear that you are unhappy. However, you purchased a used vehicle, as-is. Like I have previously mentioned, we are sorry that you have experienced mechanical difficulties, but vehicles are complex machines that sometimes encounter issues that could neither be for seen or predicted. Nonetheless we have made the repairs free of charge and allowed you use of a free loaner vehicle in the meantime. I honestly do not know what else to do except for repeatedly apologize to you. I cannot unwind this deal and give you a refund as our contract, just like any other bank contract, is legally binding. I also have no intention of airing your account information via the internet. This is a secure method of attempting to resolve the issue which you mentioned in your original complaint, which was our attempt to collect your payment that is due. I apologize for assuming that it was not paid or that arrangements were not going to be made, however this is the impression we received from both your earlier phone call to us as well as the original complaint made via the Revdex.com.  Again, I apologize for any misunderstanding. As a result for all of your trouble, I am willing to reduce the cash price of your vehicle by $500.00.  You will still need to make all payments per your contract, it will simply shorten your contract by that much. I sincerely hope that this resolves any outstanding unhappiness that you may feel.

Complaint: [redacted]I am rejecting this response because:I have had nothing but trouble with Combs Car Corral. Items such as charging me for a service I never used, attempting to keep insurance money from me, until I reported them to the Attorney General office.  Then for a car dealer to hold on to a title for 45 days after the sale was completed seems questionable at best. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] is not our customer, but nonetheless we are familiar with the account she is referring to and along with the other repairs we have done for free on this account we have mutually agreed to replace the Engine Oil Cooler, Power Steering hose, Charge-air Cooler hose & the driver seat...

lower trim cover, with this she will be a satisfied customer. We are in process of these repairs & she has agreed to remove her complaint once everything is finished.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I have not been late on a car payment I was late on a down payment I am working to correct this problem I now owe 170.00 on a down payment, I have not been late on a car payment how can my loan on the car report a late payment my down was financed thru combs car corral not thru my lender for the car. yet the late payment thru combs reported thru my eclupse loan that should be current. how can eclipse report for comb car corrralSincerely,[redacted]