Comcast Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am hesitant until I actually view next months bill, on both my accounts, to make sure that the correction won't include any surprisesUntil then, Nicholas was straight forward and helpfulThank you so much, [redacted]

March 6, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: February 22, Re: [redacted] [redacted] *** Antioch, CA Dear Sir or Madam, This letter is in response to the complaint filed by Ms [redacted] , received in our office February 23, referencing a billing concern On March 6, 2015, I corresponded with Ms [redacted] via email in regard to her concerns Our records indicate on February 26, 2015, Ms [redacted] ’s misapplied payment was located and applied to her account In addition, on February 25, 2015, a credit was applied to Ms [redacted] ’s account for the outage related issue, inconvenience and frustration caused The credit appeared on the statement dated March 1, We apologize for the multiple contacts Ms [redacted] had to make and the time taken to resolve her issuesFeedback has been forwarded to the proper management for further review I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-####, ext [redacted] Regards, Kathy B.Executive Customer Relations

August 23, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 5, [redacted] [redacted] Okemos, MI [redacted] Dear Sir/Madam: This letter is in response to the complaint filed by [redacted] regarding a promotional offer Our records indicate on August 12, 2016, a month promotional rate for the Internet Plus Double Play service was applied to the account, effective August 19, At the conclusion of the promotion, standard retail rates will apply On August 18, 2016, a representative spoke with [redacted] and verified that the promotional offer he was provided with was what he requested and that his services are working properlyWe apologized for any inconvenience or frustration experienced in attempting to resolve this issue I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Jeremy C [redacted] Regulatory Compliance Specialist

April 22, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: April 17, Re: [redacted] [redacted] Chicago, IL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office April 17, regarding a billing issue On April 21, 2016, a Comcast representative spoke with MsAlba and a credit was applied to the account on April 21, for the generated in-home service visit charge and loss of serviceThe credits will appear on the next billing statement, which will be issued on May 6, An apology was extended for any inconvenience or frustration experienced in attempting to resolve this issue I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, John, at ###-###-#### Regards, Mario S Executive Care Specialist

June 7, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: May 31, [redacted] [redacted] Portland, OR [redacted] Dear Sir or Madam: This letter is in response to the complaint filed by ** [redacted] ***, an authorized person on [redacted] ***’s XFINITY account The Broadcast TV Fee referenced in [redacted] ***’s complaint is an itemized charge that is intended to offset a portion of the costs of retransmitting broadcast television signalsThe RSN (Regional Sports Network) Fee is a charge associated with the rising cost of regional sports network programmingThese fees will be applied to any XFINITY TV subscription that has regional sports network programmingCustomers received at least days prior notice of our institution of these charges in accordance with FCC rules and new customers are informed of the charge in our marketing materials and through email confirmations of their orders Upon receipt of this complaint, I contacted [redacted] on June 7, and advised her of the above informationI apologized for any misinformation **or [redacted] received, and confirmed that [redacted] received notification of the aforementioned fees through confirmation of his order dated April 30, A courtesy credit was applied [redacted] ***’s account for the inconvenience he and [redacted] experienced I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me Regards, Liz V Comcast | Executive Customer Relations ###-###-#### Ext [redacted]

March 17, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: March 14, Re: [redacted] [redacted] Shelby Township, MI [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office March 14, in regard to a billing explanation request A Comcast representative corresponded via electronic mail with [redacted] on March 15, and provided a detailed explanation of his billing statementOur records reflect on February 19, Comcast services were installed in [redacted] ***’s residenceOn March 2, 2016, under the Comcast Customer Guarantee, [redacted] ***’s Comcast account was disconnected, per his requestAll Comcast equipment was returned and removed from his account including an unreturned equipment fee on March 3, On March 17, 2016, [redacted] was advised he will receive a refund to the credit card used to pay the installation charge within 3-business daysAn apology was provided for any inconvenience and frustration this matter may have causedWe will follow up with [redacted] to ensure the refund is received I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my associate Heather at ###-###-#### Regards, Brad L [redacted] Executive Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Even though Comcast and it`s 3rd party provided indeed missed multiple appointments, it`s not worth to waste any more time on this caseThanks Revdex.com for the escalation! Regards, [redacted] ***

December 9, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: December 1, Re: [redacted] [redacted] *** [redacted] ** *** Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office December 2, 2014, referencing property damageOn December 1, 2014, I spoke with the account holder [redacted] in regard to their concernsOn December 8, 2014, the damage claim has been referred to our insurance company for investigation [redacted] has been provided with the claim number and contact information for the insurance agency [redacted] will be contacted by the insurance agency regarding the claimI apologized for any frustration or inconvenience they may have experienced I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Judy S*Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The situation occurred on May 23, Upon the technician's error, I phoned Comcast His work was completed around 5:15, my call was placed before 6:(that very day) I spoke with representatives I was told that no one would be available due to the fact that it was a holiday weekend Unacceptable considering it was due to the negligence of the technician I was told I would be transferred to a supervisor at which point my call was disconnected When I phoned back, an appointment was automatically set up (without my approval) for the upcoming Wednesday I phoned back, I was unable to take any time off from work to accommodate Comcast (which I feel they should have been the ones to bend) I was told that an escalating ticket was produced and someone would get back to me within hours I phoned again that very Sunday to find out the time for the technician I was told that nothing was going to happen basically and another escaping ticket was produced I phoned again that Monday at which point the rep said that all that was available was on Friday, and that the Wednesday appointment had been cancelled I explained that whether Wednesday or Friday I could not take off from work I was finally able to get an appointment for the next Sunday - I was aggravated that Comcast could not make an emergency ticket for the Sunday right after it happened since their technician caused the problem When the technician came and re-established my cable he mentioned that the previous technician had cut my line He was finished within minutes Then I received a bill from Comcast charging me, around $for this appointment I was charged for the technician on this day, a re-insall fee, then further down the bill was a charge for "one time activation fee." While the charges have been corrected and my service is back in effect, the customer service was poor Comcast has both my home phone number and my cell number I have only received one phone call from Comcast and that was due to a low rating I gave them While cable is not life threatening, my account was/is current and I have been with Comcast for a few years now and I thought that due to the fact their own technician was at fault I should have been handled in a more professional manner Regards, [redacted]

From: Revdex.com of Metro Washington DCDate: Tue, Nov 10, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org> ---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Mon, Nov 9, at 10:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] apologize I have lost both of My parents and was not near a computer Comcast has contacted me and did reach an agreement howeverI have not logged in to my account toCheck these issues I'm sorry but been out of town for a monthAs soon as my affairs are in order I check my accountI do want to thank the BBC for listening to my complaint Thanks [redacted]

June 17, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: June 1, Re: [redacted] [redacted] Chattanooga, TN Dear Sir or Madam, This letter is in response to the above-referenced complaint submitted to your organization by Ms [redacted] On February 25, 2015, Ms [redacted] ’s Comcast services assigned to [redacted] in Rossville, Georgia were disconnected and her account was backdated to January 29, A refund was mailed to Ms [redacted] ’s current address on May 31, On March 14, 2015, Ms [redacted] opened a new Comcast account for her address at [redacted] , Apartment B in Chattanooga, TennesseeOn June 5, 2015, as a courtesy, we have applied a credit to Ms [redacted] ’s account for the deposit she paid when opening this accountThis credit will be reflected in Ms [redacted] ’s June billing statement Comcast offers prepaid card rebates with some of its XFINITY service promotions, and the current terms of those rebates require customers to make on-time payments and keep their accounts in good standing for three (3) consecutive monthsHowever, since opening her new account on May 14, 2015, Ms [redacted] has made only one partial payment, and she is therefore no longer eligible to receive a prepaid card rebateAdditionally, in order to prevent the disconnection of her XFINITY services, Ms [redacted] ’s past due balance must be paid by June 22, On June 3, 2015, a Comcast representative contacted Ms [redacted] to discuss her concerns and advise her of the aforementioned information I trust that this letter provides your office with the information required in this matterPlease contact me if you have any questions or require additional information Regards, Laura H Executive Customer Relations ###-###-####

April 27, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: April 11, Re: [redacted] [redacted] Sunderland, MA [redacted] Dear Sir or Madam, This letter is in response to the above referenced inquiry submitted to your office by ** [redacted] The [redacted] (***) fee is an itemized charge that is intended to offset a portion of the costs of broadcasting multiple [redacted] s to our standard video servicesThe fee applies to XFINITY TV customers receiving Digital Starter and above, as well as XFINITY TV Latino service tier** [redacted] received at least days prior notice of our institution of these charges in accordance with FCC rules, and new customers are informed of the charge in our marketing materials and through email confirmations of their orders Upon receipt of this complaint, I contacted ** [redacted] on April 12, 2016, to advise him of the aforementioned information, and to apologize for the inconvenience he experienced while attempting to resolve this issueI further advised ** [redacted] of the Digital Economy television service which does not include the [redacted] programming; however, ** [redacted] declined to make any changes to his account at this time I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me Regards, Jessica D [redacted] Executive Customer Relations ###-###-####

July 20, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 14, [redacted] [redacted] [redacted] ***, Sutton, MA St James City, FL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a service disconnection request On July 20, 2016, I spoke with [redacted] and confirmed that the services were disconnected effective July 13, as requestedI verified that all of the equipment has been returned and removed from the accountI apologized for any inconvenience experienced while attempting to resolve this concern I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Donald G Executive Customer Relations

July 12, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 7, [redacted] [redacted] Miami, FL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue Our records reflect that [redacted] is not an authorized user on the account in question [redacted] would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or releasedHowever, I spoke with [redacted] ***, an authorized user on [redacted] ***’s account, on July 7, and discussed their concerns I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Candace H Executive Customer Relations

May 2, Revdex.com John FKennedy Blvd., Suite Philadelphia PA Re: [redacted] [redacted] Houston, TX Revdex.com File Number: [redacted] Date of Notice: April 21, Dear Sir or Madam: This letter is in response to the above-referenced complaint filed with your organization by Ms [redacted] regarding Internet Essentials, a program designed to extend broadband access to low-income families who currently do not have such access at home Comcast’s records indicate that Ms [redacted] was approved for Internet Essentials on April 22, and the service was installed on April 27, On April 27, 2016, a Comcast Customer Security Assurance technician contacted Ms [redacted] to discuss the concerns and apologize for any inconvenience and frustration she may have experienced in attempting to resolve this issueThe technician provided her direct contact information so that Ms [redacted] can contact her with any further questions or concernsI trust this letter provides your office with the information required in this matter Sincerely, Customer Security Assurance ###-###-####

August 13, Revdex.com John FKennedy Blvd., Suite Philadelphia PA Complaint Department Re: [redacted] [redacted] Chicago, IL [redacted] Revdex.com File Number: [redacted] Date of Notice: July 25, Dear Sir or Madam:This letter is in response to the above-referenced complaint submitted to the Revdex.com by ** [redacted] *** The XFINITY WiFi network offers consumers the ability to sign into WiFi access points throughout Comcast’s service area to connect to the InternetXFINITY WiFi access is provided as a courtesy and as such no compensation is warrantedComcast records indicate a service call was completed at [redacted] ***’s home on July 26, 2016, resolving his XFINITY WiFi Hotspot concernsOn July 27, 2016, a Comcast Customer Security Assurance technician contacted [redacted] to advise him of the aforementioned information and address any other concerns [redacted] informed the technician that he is no longer experiencing connectivity issuesThe technician provided his direct contact information so that [redacted] can contact him with any further questions or concernsI trust this letter provides your office with the information required in this matter Sincerely, Customer Security Assurance ###-###-####

July 19, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 4, [redacted] * [redacted] Arlington Heights, IL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed with your organization by [redacted] regarding a porting concern Comcast’s records indicate that [redacted] requested to port his telephone number to Comcast; however, he never completed Comcast’s Third Party Verification (“TPV”) process [redacted] completed the TPV process and on July 5, 2016, Comcast submitted a Local Service Request to [redacted] to port his telephone number and received a Firm Order Confirmation from ***On July 7, 2016, [redacted] ’s telephone number was successfully activated to Comcast On July 14, 2016, I spoke with [redacted] to discuss his concerns and apologize for any inconvenience and frustration experienced while attempting to resolve this matter [redacted] confirmed his service issues were resolved on July 13, when a Comcast technician replaced inside cable wiring and installed an amplifier to improve the signal levels throughout the homeA credit was applied to [redacted] ’s account for the loss of service and technician visitsSome credits were reflected on [redacted] ’s June billing statementAdditional credits will be reflected on his August billing statement I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Corey S Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The woman I spoke with regarding the complaint was very friendly and helpful Regards, [redacted]

April 14, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: April 5, Re: [redacted] [redacted] Jacksonville, FL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office April 5, regarding a disconnection request I attempted to contact [redacted] several times to discuss her concernsUnfortunately, my attempts were unsuccessfulHowever, our records indicate that [redacted] ***’ phone number was successfully ported out on March 2, and [redacted] ***’ services were disconnected on March 28, A credit was applied on April 8, in honor of [redacted] ***’ requested disconnection date of March 2, 2016, and the credit will be reflected in the statement dated April 28, Contact with [redacted] is necessary in order to address any additional concerns I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Candace H Executive Customer Relations

June 29, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: June 25, Re: [redacted] [redacted] [redacted] Dickson, TN Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office June 25, in regards to receiving promotional rates I attempted to contact [redacted] several times, using all resources provided, to discuss the above referenced concernsUnfortunately, my attempts were unsuccessful However, account records show [redacted] was provided with a new twelve month promotion on June 11, for our Economy Internet serviceThis is a two-step promotion with the first year starting on June 11, and ending on July 4, After July 4, 2016, a second year promotional period will be provided from July 4, through July 4, After July 4, 2017, the retail rates will applyI apologize for any frustration [redacted] may have experienced while attempting to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Chris M Comcast Executive Customer Relations