Comcast Corporation

Review: I called Comcast regarding my past due bill and the called was answered by the most unprofessional person that I've ever encountered in customer service Ms. Chiquita at the [redacted] call center. All she did was over talk me and would not listen to anything that I had to say. My bill was overpriced. When she answered she asked about why I was calling and I was surprised because she didn't say, "How can I help you?" or anything to that nature and shen I told her what was going on, she cut me off and just starting stating that I am late all the way back from May. Now, I know my bill and yes I was ONE payment behind but not 500.00 behind. The bill change over the period of one month and she kept saying that I have only been paying partial payments. Well with Comcast, you can not pay partial payments. I always pay the bill with what Comcast tells me to, to keep the service on. And that was 200.00 every month. I was only behind ONE PAYMENT. Then I called and got the service reduced because 200.00 is too much! I can go to AT&T. She was so nasty and so rude that I asked for her name and she said my name is Chiquita in [redacted]! I am at level ten now because I can not believe her customer srvice skills. I work in customer service and the way she talked to me was completely wrong. So now I ask for a supervisor which she told me his nsame was Carl. Well he refused to talk to me! She kept coming to the phone telling me that he is on another call and she will put in a ERT ticket and I told her no I will wait. Sh said ok, and put me on hold. She came back sometime alter and told me once again that he can't talk to me and that she will put in the ticket. Once again I work in cutomer service...you all have more than one supervisor but he refused to help me. So I told ehr to connect me to the disconnection line because I want to diconnect my service and she told me NO, she can't do that. She can give me the number and I can call myself! Who does that! When I called before to disconnect, they transferred me with no problems. So at this point I am done! I am so mad that I want to come thru the phone! I told ehr to put in the ERT ticket and he better call me. I have not recieved a call yet from Comcast. I do not want a call from Chiquita or Carl!Desired Settlement: I am so done with you all. if this problem is not rectified, then we are leaving and going to AT&T. You all may not care but I do! you all have treated us like we do not matter and I am so disgusted right now! She is a TERRIBLE customer service agent and carl is a TERRIBLE supervisor. Why, because Carl did not keep his word and your word means EVERYTHING! For this disservice, er need a credit to our account. Not a $10 or $50 credit , NO a month credit or more and I want an apology!

Business

Response:

October 21, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 3, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on October 3, 2014 regarding a billing issue. I attempted to contact [redacted] several times, using all resources provided by the customer, to discuss her concerns. Unfortunately, my attempts were unsuccessful. However, a review of the account indicates [redacted] subscribes to our preferred triple play package with preferred cable, phone and Blast internet on a promotional rate. The promotion is from August 22, 2014 until September 21, 2015. Our records also indicate that a promotional rate for the HD service was applied to [redacted]’s account effective October 20, 2014 for the duration of 12 months which will expire October 21, 2015. A review of her bill does not show any discrepancies. [redacted] missed a payment on April 21, 2014 and the account has been past due ever since. Past due balances and partial payments have caused [redacted] to incur late fees every month. [redacted] will have to pay the past due amount to stop incurring late fees. I would need to speak with [redacted] to assist with any further concerns. I apologize for any inconveniences or frustrations [redacted] may have experienced trying to address this issue. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Lionel. MComcast Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: No one has contacted me....I put the phone number in where I wanted Comcast to call adn I have not recieved a call or a email. They can call me at ###-###-####. I need an explaination on the bill and why I was treated so bad by the customer service rep and manager.Regards,[redacted]

Business

Response:

October 28, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 03, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] and [redacted] received in our office on October 3, 2014 regarding Comcast service. I spoke with [redacted] on October 23, 2014 to discuss her concerns. I reviewed previous billing statements from April 2014 to present with [redacted] and explained the current balance. The billing is accurate. I apologized for any inconvenience or frustration she may have experience while resolving this complaint. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Laura H.Comcast Executive Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]