Comfort Doctors

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Revdex.com Of Eastern, MaWith regard to the last notification from The Comfort Doctors This is the third time this company has decided to lie about their scam They were in Orleans for 5-1/HOURS, as I stated each time, and have proof My plumber showed up around 10:and I turned him away because the CD were already on their way He had not contacted me after my Saturday and Sunday calls, so I made several calls to others that morning Then, called my son in Colorado sometime after 9:00a.m IT WAS 7:A.Min Colorado and he was readying to leave for work He located the Comfort Doctors, via [redacted] Since it was listed as close to Orleans, he arranged for them to make the call- paying time-travel of $They received the call around 10:00a.mand were here in rather a short time from Tewksbury- a little after 11:30a.m (This also sets up the fact that they may have been closer to the area.) They cleverly are using a wrong travel-time to try to MAKE HOURS They left here before 6:00p.m.- They would have had to be here until 8:p.m., as I stated before They came and talked at least minutes telling me of the illegalities in the present water line- convincing me to change to copper-- before I signed their estimate It had to be an estimate as they had no knowledge of a burst line...As I stated, they ignored the leak at the refrigerator until just before leaving=knowing it would solve the problem for their call Just think; they installed about 18ft-20ft of copper looped behind the refrigerator- to the house wall; feet looped under the sink; connected a plastic valve, and lastly, pushed a plastic tube back in place on the refrigerator Would that take houeven 1/? They also left the house for more than an hour for lunchHow were they so specific in their estimate about labor and materials as $3,789- before doing the work- when they had knowledge of a possible leak from the refrigerator The price was based on the entire removal of plastic tubing - what other reason would I pay that kind of money? They keep referring to “he” I am not a “he”This is an outrageous scam-- they did none of the line along the back of the house, the necessity of which was bogusThey used the excuse of insulation removal for hours work What they did was really a travesty for me, as it cost me another $to repair what was doneI have stated my case, named witnesses, told the truth and submitted pictures If you choose not to accept this as a scam-I don’t know what is Regards, [redacted]

This customer is out of line with accusations about fear Here is the truth this furnace was ruined by the return air being blocked by a dirty filter and the duct work from previous contractor had restriction in his return air because of the materials used were of flexible supply duct that shouldn't be used especially if it's being crushed by the unit , it will make the unit heat up too much and ruin the heat exchanger and the units ability to pass air across the heat exchanger safely with no abuse to the unit being caused from the wrong installation from previous contractor , also the tenants are her son and her sons roommate whom came to the house later that day to relief [redacted] of her supervision of us being in her rental property which her son had come home from college classes and said he froze the entire furnace because someone left the windows in the apartment open all night on a to degree night and said the furnace was a complete ice block and that's how this furnace was cracked and all electronic parts were burnt out and when we asked [redacted] how did this furnace get ruined like this she responded with " I don't know " so we were left with doing whatever it took to get her apartment from not freezing and bursting pipes with more damage , so I was her best friend when I was saving her house from danger but I'm a preying contractor when I leave and she the consumer is going to set the price of the job without knowing what our overhead is to run a business , my evaluations of her job reflect in the price given of how much and what it will take to fix the customers problems at no time what so ever did she get a price to do it after the fact it was all given to her upfront and then followed by a written up contract /invoice and preauthorized with there credit card in no way was there just a situation where we took advantage of her , nothing was forced therefore I feel to run my company and give a fair evaluation of the job and gave options to the customer I won't give back a credit

The contract is with [redacted] We provided almost hours of labor at the houseThe price was disclosed, the permits were pulled and the final inspection was doneEverything has been done up to our point [redacted] paid with a credit card and he was satisfiedWe explained to [redacted] that we run a flat rateTax can not be applied when it is a flat rate as it is already includedIRS state laws states that you can not charge tax on a flat rateThe bid was for $for the quote and estimateAnd we were asked to do the jobWe worked with [redacted] the entire time to ensure that [redacted] was satisfiedWe offered to give her a refund and settle this in small claims and she declined

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below There are a few comments I wish to add in rebuttal to the response from the business:1-There was not sewage backed up; the original complaint was that two sinks were backing up slightly.2-I was originally quoted a price of $for two hours and was not told that a: this was per-hour, and b) that there would be an hour of travel involved.3- The second plumber did not "fake a clog" he cleared a real clogComfort Plumbers claimed there was a collapsed pipe that required immediate repairA few weeks later I had [redacted] out to examine the pipe with a cameraThey said the pipe was not collapsed, and was instead bellied where the pipe enters the septic tankThis belly was not visible unless you ran a camera down the pipe, which Comfort Doctors did not doI had the repair done with another plumber ( [redacted] who charged me $for the repair, and it took about hoursComfort Doctors told me that it would take 16+ hours, require an excavator, and the tenants would have to use porta-potties while the work was performed, and their bill would be $21,799.4- Comfort Doctors broke the access cover to the pipe with a hammer before the work was even startedI had to pay an additional $to have it repaired.5- I did not expect Comfort Doctors to stay; they were free to leave at any time.6- When I was presented with the invoice for $1395, I told them I was not authorizing any charges over the initial $and I would be in contact with them in the morning to discuss the billInstead Comfort Doctors charged me the additional $that nightThis charge was not authorized by me.7- I called Mr [redacted] the following dayHe kept me on the phone for an hourI tried to reason with him that I would have never agreed to have someone come out to just look for $1,I even offered to pay him $which he refused.8-After looking more into Mr [redacted] and his business practices, I discovered that he recently changed his name to Comfort Doctors [redacted] gives him a couple of poor reviewsHe previously went by the name DrPlumber, which has a great deal of bad reviews on [redacted] from people who had similar experiences.I am disputing the $with my credit card and hope that they don't honor that bogus charge Regards, [redacted] ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
There are a few comments I wish to add in rebuttal to the response from the business:1-There was not sewage backed up; the original complaint was that two sinks were backing up slightly.2-I was originally quoted a price of $for two hours and was not told that a: this was per-hour, and b) that there would be an hour of travel involved.3- The second plumber did not "fake a clog" he cleared a real clogComfort Plumbers claimed there was a collapsed pipe that required immediate repairA few weeks later I had *** *** out to examine the pipe with a cameraThey said the pipe was not collapsed, and was instead bellied where the pipe enters the septic tankThis belly was not visible unless you ran a camera down the pipe, which Comfort Doctors did not doI had the repair done with another plumber (*** *** who charged me $for the repair, and it took about hoursComfort Doctors told me that it would take 16+ hours, require an excavator, and the tenants would have to use porta-potties while the work was performed, and their bill would be $21,799.4- Comfort Doctors broke the access cover to the pipe with a hammer before the work was even startedI had to pay an additional $to have it repaired.5- I did not expect Comfort Doctors to stay; they were free to leave at any time.6- When I was presented with the invoice for $1395, I told them I was not authorizing any charges over the initial $and I would be in contact with them in the morning to discuss the billInstead Comfort Doctors charged me the additional $that nightThis charge was not authorized by me.7- I called Mr*** the following dayHe kept me on the phone for an hourI tried to reason with him that I would have never agreed to have someone come out to just look for $1,I even offered to pay him $which he refused.8-After looking more into Mr*** and his business practices, I discovered that he recently changed his name to Comfort Doctors*** gives him a couple of poor reviewsHe previously went by the name DrPlumber, which has a great deal of bad reviews on *** from people who had similar experiences.I am disputing the $with my credit card and hope that they don't honor that bogus charge
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Revdex.com Of Eastern, Ma. With regard to the last notification from The Comfort Doctors This is the third time this company has decided to lie about their scam They were in Orleans for 5-1/HOURS, as I stated each time, and have proof My plumber showed up around 10:and I turned him away because the CD were already on their way He had not contacted me after my Saturday and Sunday calls, so I made several calls to others that morning Then, called my son in Colorado sometime after 9:00a.m IT WAS 7:A.Min Colorado and he was readying to leave for work He located the Comfort Doctors, via *** Since it was listed as close to Orleans, he arranged for them to make the call- paying time-travel of $They received the call around 10:00a.mand were here in rather a short time from Tewksbury- a little after 11:30a.m (This also sets up the fact that they may have been closer to the area.) They cleverly are using a wrong travel-time to try to MAKE HOURS They left here before 6:00p.m.- They would have had to be here until 8:p.m., as I stated before They came and talked at least minutes telling me of the illegalities in the present water line- convincing me to change to copper-- before I signed their estimate It had to be an estimate as they had no knowledge of a burst line...As I stated, they ignored the leak at the refrigerator until just before leaving=knowing it would solve the problem for their call Just think; they installed about 18ft-20ft of copper looped behind the refrigerator- to the house wall; feet looped under the sink; connected a plastic valve, and lastly, pushed a plastic tube back in place on the refrigerator Would that take houeven 1/? They also left the house for more than an hour for lunchHow were they so specific in their estimate about labor and materials as $3,789- before doing the work- when they had knowledge of a possible leak from the refrigerator The price was based on the entire removal of plastic tubing - what other reason would I pay that kind of money? They keep referring to “he” I am not a “he”This is an outrageous scam-- they did none of the line along the back of the house, the necessity of which was bogusThey used the excuse of insulation removal for hours work What they did was really a travesty for me, as it cost me another $to repair what was doneI have stated my case, named witnesses, told the truth and submitted pictures If you choose not to accept this as a scam-I don’t know what is.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Mr***, *** ***, Comfort Doctor's, whatever other business names he may go by is not an honest business personHe ROBBED me of $because he had access to my credit card informationI had agreed to pay him $just for the emergency call and take it from thereHe tried to scare me into agreeing to a $21,job that nightHe was angry that I wanted to get a second opinionHe was angry that I brought a friendI hope my credit card company refuses to honor that charge, but more importantly, I want the public to beware of this man and his businessesFrom what I've figured out, i'm not the only victimOf all the places I could have called, I picked himMy poor luckHopefully something good will come from thisI am not slanderous or vindictive as Mr*** has accused me of beinghe saw an opportunity to take advantage of a vulnerable woman who knows nothing about plumbing and who owns a rental propertyI am so grateful I had my friend to go with me and that my other plumber had called me back on my way there
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. This is a consistent pattern of behavior that has victimized many people, not just meThere needs to be some form of restitution
Regards,
*** ***

Defamation of character will be my counter claim lawsuit

This customer is out of line with accusations about fear Here is the truth this furnace was ruined by the return air being blocked by a dirty filter and the duct work from previous contractor had restriction in his return air because of the materials used were of flexible supply duct that
shouldn't be used especially if it's being crushed by the unit , it will make the unit heat up too much and ruin the heat exchanger and the units ability to pass air across the heat exchanger safely with no abuse to the unit being caused from the wrong installation from previous contractor , also the tenants are her son and her sons roommate whom came to the house later that day to relief *** of her supervision of us being in her rental property which her son had come home from college classes and said he froze the entire furnace because someone left the windows in the apartment open all night on a to degree night and said the furnace was a complete ice block and that's how this furnace was cracked and all electronic parts were burnt out and when we asked *** how did this furnace get ruined like this she responded with " I don't know " so we were left with doing whatever it took to get her apartment from not freezing and bursting pipes with more damage , so I was her best friend when I was saving her house from danger but I'm a preying contractor when I leave and she the consumer is going to set the price of the job without knowing what our overhead is to run a business , my evaluations of her job reflect in the price given of how much and what it will take to fix the customers problems at no time what so ever did she get a price to do it after the fact it was all given to her upfront and then followed by a written up contract /invoice and preauthorized with there credit card in no way was there just a situation where we took advantage of her , nothing was forced therefore I feel to run my company and give a fair evaluation of the job and gave options to the customer I won't give back a credit

We had received an emergency call for the fee of going out per hour it $per hour stating this is a emergency fee and hour of time we got to the Tennant's and they expressed they have sewage everywhere and continued to show me everything that was sewage flooded he had cleaned up alot of it ,but
also after close examination of the pipe it was as old as the house years old ,the cast iron drain was cleared upon arrival but I could see evidence there's been a main drain back up ,we needed to replace her entire drainage from outside in too the bathroom and kitchen pipe ,we called her to give her our diagnosis because the pipe had been cleared we figured out the drainage is over the life expectancy by the looks of the deterioration we needed to replace it ,so we called the owner and gave the quote to replace we now we're at hours with traveling and on the site inspection ,*** then decided to call her other plumber to compete against me so its a third hour she expected us to stay for while we wait for another plumbed to quote her ,he shows up and fakes the drain is clogged and shoves a hose down the clear pipe and said he cleared the pipe while we sat in her driveway watching all this go on and then *** shows up and says the other plumber is cheaper I'm going with him .The bill was for three hours of LICENSED Plumbing per hour!!!

We had received an emergency call for the fee of going out per hour it $per hour stating this is a emergency fee and hour of time we got to the Tennant's and they expressed they have sewage everywhere and continued to show me everything that was sewage flooded he had cleaned up alot of it ,but
also after close examination of the pipe it was as old as the house years old ,the cast iron drain was cleared upon arrival but I could see evidence there's been a main drain back up ,we needed to replace her entire drainage from outside in too the bathroom and kitchen pipe ,we called her to give her our diagnosis because the pipe had been cleared we figured out the drainage is over the life expectancy by the looks of the deterioration we needed to replace it ,so we called the owner and gave the quote to replace we now we're at hours with traveling and on the site inspection ,*** then decided to call her other plumber to compete against me so its a third hour she expected us to stay for while we wait for another plumbed to quote her ,he shows up and fakes the drain is clogged and shoves a hose down the clear pipe and said he cleared the pipe while we sat in her driveway watching all this go on and then *** shows up and says the other plumber is cheaper I'm going with him .The bill was for three hours of LICENSED Plumbing per hour!!!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

We did everything by code and took hours to do it and customer had all options to tell us to leave and not pursue any work ,was given every option to not go ahead with us and could have called another plumber at the time of and got a second quote he had the opportunity no one held them to our company !!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The contract was with me, not my son *** ( *** ? ), living in CO, who ***d a plumber for meHe paid the transportation with his credit cardi called him to check my fundswhen the plumber told him the estimate, *** asked him to leave the houseHe never worked with my son, who was unaware I was coerced into believing an inspection for the sale of my house would not pass, as the water line material was illegal...I showed the line in the basement along the back of the house to the plumber for replacement with copperthis was not done-only the so called burst line under the floor, which he assured me was a burst pipe-before inspectionThe permits were NEVER pulledthe Orleans inspector had to call and ask for it days afterHe was visibly upset by the amount of torn ceiling; not fixing the leak from the back of the refrigerator first, and lies about not passing inspectionHe noted the unnecessary removal of the feet of ceiling which was uncalled for at an hour-a job for a repair contractor-a timely permit might have prevented this(that is why there was noneI didn't know about a permit) A FLAT RATE was NEVER mentioned-only the estimate of for the whole jobThe flat rate came up when I called Tewksbury the next day and, later, in my call to the owner in Boston who also made the point that the plumber doing his work unless it was causal The offer of a refund was threat, quote "Pay the Bill or Settle in Small Claims Court." I chose to do that myself-here in OrleansThe spontaneous remark sounded like it had been made before to othersMy lawyer advised -even though I would receive a positive judgement , there is no guarantee it would be carried outLawyer fees would be counter productiveThey were NOT HERE NINE HOURS !! They arrived after 11:am started work ripping apart the ceiling in the basement at 12:pm until 3:then took over an hour for lunch and buying materials and left before 6:pmThey would have had to be here until 8:pm if hours, I have witness to 1/hours of which no work done during of them Meal & Talk THE FACTS:The plumber refused to fix a leak on the back of the refrigerator, stated falsely the leak was from the water line under the floor, which was not ( I showed them where the water was dripping) ripped up feet of ceiling and insulation when only two joists were involved; put a copper line showing from the side of the refrigerator; added a plastic valve under the sink with about feet of cooper and plastic valve unnecessarily and finally repaired the line at the refrigeratorThey did not fulfill the contract to replace the water line written on the form I signedTheir job was to fix the leak at the back of the refrigerator-about minutes-and I only needed a ceiling contractor to repair 3ft ceiling contractor to repair 3ft ceilingNo materials were definedthe labor appeared under "materials" no hours recorded

This customer is out of line with accusations about fear Here is the truth this furnace was ruined by the return air being blocked by a dirty filter and the duct work from previous contractor had restriction in his return air because of the materials used were of flexible supply duct that
shouldn't be used especially if it's being crushed by the unit , it will make the unit heat up too much and ruin the heat exchanger and the units ability to pass air across the heat exchanger safely with no abuse to the unit being caused from the wrong installation from previous contractor , also the tenants are her son and her sons roommate whom came to the house later that day to relief *** of her supervision of us being in her rental property which her son had come home from college classes and said he froze the entire furnace because someone left the windows in the apartment open all night on a to degree night and said the furnace was a complete ice block and that's how this furnace was cracked and all electronic parts were burnt out and when we asked *** how did this furnace get ruined like this she responded with " I don't know " so we were left with doing whatever it took to get her apartment from not freezing and bursting pipes with more damage , so I was her best friend when I was saving her house from danger but I'm a preying contractor when I leave and she the consumer is going to set the price of the job without knowing what our overhead is to run a business , my evaluations of her job reflect in the price given of how much and what it will take to fix the customers problems at no time what so ever did she get a price to do it after the fact it was all given to her upfront and then followed by a written up contract /invoice and preauthorized with there credit card in no way was there just a situation where we took advantage of her , nothing was forced therefore I feel to run my company and give a fair evaluation of the job and gave options to the customer I won't give back a credit

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.? This is a consistent pattern of behavior that has victimized many people, not just meThere needs to be some form of restitution
Regards,
*** ***
?
?

The contract is with *** ***We provided almost hours of labor at the houseThe price was disclosed, the permits were pulled and the final inspection was doneEverything has been done up to our point*** *** paid with a credit card and he was satisfiedWe explained to *** that
we run a flat rateTax can not be applied when it is a flat rate as it is already includedIRS state laws states that you can not charge tax on a flat rate The bid was for $for the quote and estimateAnd we were asked to do the job We worked with *** the entire time to ensure that *** was satisfiedWe offered to give her a refund and settle this in small claims and she declined

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
Mr***, *** ***, Comfort Doctor's, whatever other business names he may go by is not an honest business personHe ROBBED me of $because he had access to my credit card informationI had agreed to pay him $just for the emergency call and take it from thereHe tried to scare me into agreeing to a $21,job that nightHe was angry that I wanted to get a second? opinionHe was angry that I brought a friendI hope my credit card company refuses to honor that charge, but more importantly, I want the public to beware of this man and his businessesFrom what I've figured out, i'm not the only victimOf all the places I could have called, I picked himMy poor luckHopefully something good will come from thisI am not slanderous or vindictive as Mr*** has accused me of beinghe saw an opportunity to take advantage of a vulnerable woman who knows nothing about plumbing and who owns a rental propertyI am so grateful I had my friend to go with me and that my other plumber had called me back on my way there
Regards,
*** ***
?
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