Comfort Inn & Suites

Initial Business Response / [redacted] (1000, 5, 2015/06/28) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com We did have coliform bacteria after a drinking water test in May Since then it has been resolved and cleared by the state water depart with results from lab testThe letters were placed in all rooms visible to all guests and we did provide water for brushing of teethI was not aware of guest requesting for refund as the guest had not contacted the hotel of such request nor were any guest forced to stay at the hotel during this periodGuests who advised us that they wanted to leave were honored with no charges against their credit cardGuest will be reimbursed in the amount of $as per noted in the desired resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not yet received a credit of $for the first day that I stayed there You can send a check to my address [redacted] La [redacted] CA, XXXXX Final Consumer Response / [redacted] (4200, 15, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was only refunded from orbitz for my second dayI should have been refunded another for my first day staying at the hotelIt is dishonest to force people to stay at hotel where they cannot use the water Final Business Response / [redacted] (4000, 17, 2015/07/11) */ I have made adjustment on June 28, for the amount of $as per the request of Mr [redacted] to the credit card on file and have advised that Mr [redacted] contact Orbitz.com for the credit to his personal credit card; and then on July 2, we have credited the credit card on file the balance of $and again have advised that Mr [redacted] contact Orbitz.com for the credit to his personal credit cardWe have no information belonging to Mr [redacted] other than his name and reservation as the reservation was made through a third partyAs of today July 11, the reservation for Mr [redacted] has been fully credited to the credit card on file belong the merchant (Orbitz)Thank you, [redacted]

I am rejecting this response because: It is unfair, unreasonable and just not good business practiceI have worked with countless contracts, and have never run across a manager that was not willing to work with the customer to come to an outcome that is acceptable to customer and businessI am not trying to swindle the Comfort Inn, just cannot believe they are not willing to resolve this $issue A 60-day notice is more than acceptable, especially due to circumstances beyond my control --son's wedding has been canceled The manger states the money has already been charged Those room reservations can be cancelled and rented for more money than I have paid Has he even offered me: a check, credit, and change of schedule? No, he is keeping my money for services that have not been rendered and is showing how little training he has as a manager Sincerely, [redacted]

They also do watch repair and battery replacementBoth of which they have no idea what they are doing and ruined two watches of mineI asked for and refund and was refusedThe owner is NOT a watch repair person you want to use

Complaint: [redacted] I am rejecting this response because: Thank you for your replyEverything they have said that the room smelled like heavy smoke and was very strong and a plate on desk was full of cigarettes and ashes is a direct lie and such informationI found it quite shocking.Eveything they have said is untrueAnd room fumigation and carpet cleaned because of smoke is untrue because I never smoked in the roomAnd if I never smoked in room why would they extensive carpet clean? How can someone be allowed to lie so blanently? I dont believe any word out of their mouth.Every word that they say is made upBecause of the extensive bad behavior, lying and intimidation there is a serious need for investigationThey can show as many pictures as they wantIt's all manipulation.These people have been used to treating people anyway they want to and have been getting away with this behavior for a very long timeThey are confident, manipulative, are and bullies.If there was a plate on the desk full of cigarettes and ashes then someone put it thereMaybe [redacted] is unaware of something behind the scenes because this is absolute insanitySomeone is lyingBut then it was [redacted] that actually said the direct lies in correspondence to you.I straightened up the room before I left to make it easier for room service and left a tip in the room saying thank youI was straighting up car before long drive and emptied my small ashtray in the room trash as I was leavingHow was I supposed to know I could not do that? How would I know?On 9-5-16, I talked to manager [redacted] about the $charge in questionI was so intimidated it sent shock and fear through my whole bodyI was so affected I could not drive for about hoursI was affected the whole day- that is abuseIntimidation through fear.I had no idea what she was talking aboutI never smoked in the roomOn 9-withdrawal of $out of my bank accountIn the next few days it was dropped offKept money in bank for days to make sure okay then spent moneyTalked to bank and they said fine that it had been dropped off daysThirty-four days later on 10-7, $and additional $taken outI believe this was calculated behavior on their part Something is very wrong here.As a result..Over drafted and fees, caused short on upcoming rentI have to go to emergency assistanceSevere anxiety about rent and all the fear and intimidation from Comfort InnAll over something I did not doAnd then their direct lies to you.So blatant.When my bank disputed charges I noticed they never called me back which is odd [redacted] is wonderful and kindSo I called the call center and everyone was fear and reactive; she released fear and intimidation to [redacted] tooThat is when I was able to understand [redacted] even convinced corporate Choice Hotels.This goes way beyond and $+$This is a serious violation and is covert manipulative and intimidationThis is actual abuse to terrorize a person's life.At this point I will go to the Attorney GeneralAbuse is never acceptableI will never accept what their behavior and how my life was affected due to chaos, negativity, lying, intimidation, covert manipulation and spending fear and turmoil into my lifeNot for a minute.I will see what next step I can take after the Attorney General in Comfort Inn in being responsible for actual behavior[redacted] Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/03/06) */ On 2/26/the guest from room came to the front desk to check outWhen she approached the counter, she tossed her receipt at me in a very aggressive manner, and demanded a refundI asked what the issues were, and she stated that there were bugs in her roomI asked her had she reported this to the front desk when she checked in, and she stated "no"As this was a very busy time as the guests are all checking out, I explained to her that I would have the maintenance staff inspect the room, and then check our pest control log sheet to verify if she had a valid claimAfter about ten minutes of her and her young daughter shouting obscenities at me and leaning over the counter, again in a very aggressive and threatening manner, I asked them to leave the property, and that I would contact them once I had checked on her claimsShe repeatedly refused so, I told her I was going to call the police to have her removed from the propertyAfter I went back into my office to call, they leftI would also like to add that there were three of my staff members in very close proximity who witnessed this She then called the following day behaving in the same manner over the telephoneI told her that I had contacted our corporate offices and documented the events from the previous dayI was subjected again to her screaming vulgar language at me, when I then told her that I had a guest and would have to put her on holdShe then hung up the phone Upon an extensive inspection of the room, including the removal of all receptacle covers, the maintenance staff found no evidence of any pests in this room Had this guest not initially approached me in such an aggressive and hostile manner, this situation could have been resolvedEven though there was no truth to her claims, I would most likely have given her some type of compensation back in order to make her happyHowever, I felt it was In the best interest of the safety of my guests, as well as myself, I chose to ask her to leave

The guest who made the complaint (Ms [redacted] purchased her room in advance via Choice Hotel's Central Reservations on 8-7- The money Ms [redacted] paid for her reservation was collected through the Choice Hotel Franchise's Central Reservation SystemHotel and Guest Services are two different services (Guest Services are controlled by the franchise)Neither the hotel nor our staff collected any money, this reservation was booked with the franchise's Guest Services and we are unable to cancel or refund these types of reservations as the policy clearly states: Rate Restrictions: The reservation must be made on ChoiceHotels.com at participating hotels and must be made at least 7, 14, or days in advance, which will vary based on the hotel for which a reservation is being madeSubject to availability, the rate starts at 15% off Best Available Rate, is non-cancellable, non-changeable and non-refundableYour credit card will be charged for the total reservation amount within 24-hours of bookingThis rate has a seven (7) night maximum length of stayRooms at this discount are limitedOffer is not available to groups and cannot be combined with any other discountChoice Hotels reserves the right to change or discontinue this offer at any timeEligibility restricted to U.Sand Canadian residentsAll Choice Hotels properties are independently owned and operated Still, we are sorry for the inconvenience and would like to offer Ms [redacted] a discounted stay if she would like one~she can call the hotel and ask for me (Bill H***) Regards, -Bill H [redacted] Comfort Inn and Suites Ocean Shores, WA [redacted]

To whom it may concern, This is ***, [redacted] General Manager here at the Comfort Inn and Suites in Colton CAI'm reaching out to whom it may concern, Mr [redacted] stayed at our facility the nights of February 9, through February 15, Mr [redacted] booked a total of three roomsHe was the responsible party for paying all three roomsHe was checked into Room 207, 109, and When Mr [redacted] arrived to the hotel he was notified in advanced the room type as part of the checking processMr [redacted] booked his reservations through a 3rd party, where we can only guarantee what he booked and any request will be accommodated at the time of check in based on availabilityWe are not able to guarantee a guest request if it's a SOLD OUT night Mr [redacted] seemed disappointed due to the fact that we could not accommodate his needs but we did reserve the room type that he booked through the 3rd partyI [redacted] (General Manager), offered Mr [redacted] to check out from his reservation the following day due to not being able to accommodate his requestMr[redacted] decided to stay for the entire stay until the day of departure February 15, Additionally to his statement he also mentioned our elevator was out of orderThe Hotel elevator was working properlyMr [redacted] file a dispute charge backs on his credit card and he only requested charge backs from the two rooms on the first floor, room and room The Confirmation number for room is***-***-***and for room is***-***- [redacted] We also have his registration cards initialed and signed by Mr [redacted] , where I find it unfair because he did stay throughout the entire stay and we assigned the room type that he reservedHe used a total of different method of payments to secure his payment for all rooms and total of nights per roomFor any questions or concerns please feel free to reach out to meBest Regards, [redacted] General Manager

[redacted] To Whom it May Concern:We have already talked to the guest regarding this issueWe Had provided a service by holding a room all night for the guest that he did not useWe have the right to charge this roomMr [redacted] had made a reservation on [redacted] using only his first name but not his lastWhen he came in we searched the computer for his last name but to no avail we did not find his reservationWe booked another room for him but his room that he reserved under " [redacted] *" was not usedUnfortunately we will not be refunding this room.Thank you,Amina K***AsstManagerComfort Inn and Suites Sheridan

Complaint: [redacted] I am rejecting this response because:Thank you for your replyEverything they have said that the room smelled like heavy smoke and was very strong and a plate on desk was full of cigarettes and ashes is a direct lie and such informationI found it quite shocking.Eveything they have said is untrueAnd room fumigation and carpet cleaned because of smoke is untrue because I never smoked in the roomAnd if I never smoked in room why would they extensive carpet clean? How can someone be allowed to lie so blanently? I dont believe any word out of their mouth.Every word that they say is made upBecause of the extensive bad behavior, lying and intimidation there is a serious need for investigationThey can show as many pictures as they wantIt's all manipulation.These people have been used to treating people anyway they want to and have been getting away with this behavior for a very long timeThey are confident, manipulative, are and bullies.If there was a plate on the desk full of cigarettes and ashes then someone put it thereMaybe [redacted] is unaware of something behind the scenes because this is absolute insanitySomeone is lyingBut then it was [redacted] that actually said the direct lies in correspondence to you.I straightened up the room before I left to make it easier for room service and left a tip in the room saying thank youI was straighting up car before long drive and emptied my small ashtray in the room trash as I was leavingHow was I supposed to know I could not do that? How would I know?On 9-5-16, I talked to manager [redacted] about the $charge in questionI was so intimidated it sent shock and fear through my whole bodyI was so affected I could not drive for about hoursI was affected the whole day- that is abuseIntimidation through fear.I had no idea what she was talking aboutI never smoked in the roomOn 9-withdrawal of $out of my bank accountIn the next few days it was dropped offKept money in bank for days to make sure okay then spent moneyTalked to bank and they said fine that it had been dropped off daysThirty-four days later on 10-7, $and additional $taken outI believe this was calculated behavior on their part Something is very wrong here.As a result..Over drafted and fees, caused short on upcoming rentI have to go to emergency assistanceSevere anxiety about rent and all the fear and intimidation from Comfort InnAll over something I did not doAnd then their direct lies to you.So blatant.When my bank disputed charges I noticed they never called me back which is odd [redacted] is wonderful and kindSo I called the call center and everyone was fear and reactive; she released fear and intimidation to [redacted] tooThat is when I was able to understand [redacted] even convinced corporate Choice Hotels.This goes way beyond and $+$This is a serious violation and is covert manipulative and intimidationThis is actual abuse to terrorize a person's life.At this point I will go to the Attorney GeneralAbuse is never acceptableI will never accept what their behavior and how my life was affected due to chaos, negativity, lying, intimidation, covert manipulation and spending fear and turmoil into my lifeNot for a minute.I will see what next step I can take after the Attorney General in Comfort Inn in being responsible for actual behavior[redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I'm not going to continue this absurd conversation As stated countless times the Supreme Court ruled that police cannot force hotel and motel owners to release registry information without first taking the matter in front of a judge and having A warrant issued You can view this ruling here https://www.google.com/ [redacted] / I did not run Once I was informed by the staff that the police would be harassing me when I returned because they had given out my room information I chose to not return The hotel had no right to give out my information as stated in the article By your staff giving out my information my rights were violated and the contract I had with the hotel where I would receive a peaceful and quite night rest was violatedSince the hotel failed to fulfill their obligation in our contract I am entitled to a refund for monies paid Either refund my payment or this matter will be public information and every potential guest will see that they are not safe in your hotel You will also be hearing from my attorney who is ready to sue your hotel for the damages I incurred I will not respond again Sincerely, [redacted]

[redacted] , I apologize for the frustration this may cause, but we have very strict rules in place just for these incidentsIt is a very lengthy and procedural process to go through before deciding that we have to charge to treat the room for smoking damagesIt has been something that we have always practiced since we have opened as a Comfort Inn, which was barely years ago, not years ago by the wayI am sorry you feel this way, and I hope you can understand our stance on this

Dear Revdex.com,Thank you for being the mediator in this complaint from [redacted] As I stated in the first response I sent, we do have pictures and evidence from room where Ms [redacted] stayed and smoked in the roomBoth my Housekeeping Manager and Assistant Head of Housekeeping went in room and were witnesses to the smoking evidence in the roomI spoke to Ms [redacted] several times concerning the smoking feeShe was upset but never stated that she needed to get "Emergency help" due to the smoking feeIt seems to me that her story of distress is continually growingIn this last response from Ms [redacted] , she states that she was unable to drive for hours and that she was abused and intimidated by meThat is completely untrue! I am not the type of person to raise my voice or talk down to my guestsMy guests are very important to me and my staffI did not speak to Ms [redacted] 's bank until they called me on 10-19-I spoke to a gentleman named JMorganI spoke to him once and he asked me to send him the documentation of the smoking in the roomI did not ask nor was it any of my business what monies were taken out or put back into Ms [redacted] 's accountI once again find it interesting that Ms [redacted] believes that I have power to intimidate a whole banking companyI only explained what had occurred in the room and the conversations I had with Ms [redacted] [redacted] must have drawn the same conclusions I didThe Choice Hotels corporate office did call me concerning Ms [redacted] I sent them the evidence and they concluded that yes, indeed, she did violate our non-smoking policyOur hotel prides itself in being 100% non-smokingWe do not and will not allow a guest to blatantly disregard our policy and smoke in any part of our beautiful hotelThank you! [redacted] ***General Manager

Thank you for your call today, this guest is no longer welcome at my hotel they admitted to smoking in the room, On the invoices are all the corrections, money was not taken only for room chargeThank you

I am not sure the price is worth the hassleI spent roughly $furnishing my entire new house and the only step that went smooth was talking to the salesmanThe business as a whole is so unorganized, it is ridiculousI bought my items on 6/18/I paid for roughly half up frontThe salesman told me it would be about weeks and he was rightWhen it came in, I did my part and went the next day and paid the balance in fullIt was a lot of furniture, so I set up delivery and assembly with their "delivery guy" The delivery happened days laterAt that time, They assembled everything except a dining table that was damaged upon shipment and end tables that came with the wrong hardwarethe delivery guy said he would take care of ordering these items asap when he got back to the storeHe did order the table and said he ordered the hardwareweeks later, I called wondering where my Dining Room table was that had been reorderedThe salesman told me it was in and was surpri

We have been going to this hotel for years and have never had a negative experienceAll of the employees are friendly and have always exceeded expectationsA great breakfast, backed by a great staff, provided for great stays each and every visit

I am not sure the price is worth the hassleI spent roughly $furnishing my entire new house and the only step that went smooth was talking to the salesmanThe business as a whole is so unorganized, it is ridiculousI bought my items on 6/18/I paid for roughly half up frontThe salesman told me it would be about weeks and he was rightWhen it came in, I did my part and went the next day and paid the balance in fullIt was a lot of furniture, so I set up delivery and assembly with their "delivery guy" The delivery happened days laterAt that time, They assembled everything except a dining table that was damaged upon shipment and end tables that came with the wrong hardwarethe delivery guy said he would take care of ordering these items asap when he got back to the storeHe did order the table and said he ordered the hardwareweeks later, I called wondering where my Dining Room table was that had been reorderedThe salesman told me it was in and was surpri

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This claim has been settled but NOT by Comfort Inn & Suites*** refunded my money. The assistant manager was the problem & was very unco-operative*** made the mistake on the name on the reservation & I was a district manager for over years & the customer should have been credited by the motel & the motel should have been the one to file the claim with ***. Good help is hard to find

I am rejecting this response because:
These people who accused me as a thief, they are the thief themselves and their shop and business needs to be closed for goods. They are the one who lie to me about the drone and what they said was not true and they want to sell the drone with bunch of lies. I am sure I am not the only one who cut with this kind of cheating.
Once, I bought the drone with in hours I took the drone back and ask them for refund and they told me they do not accept return. I told them what they told me about the drone was not correct and they should take the drone back, but they refused. Since I bought this with credit card, I did called me credit card and I told them about the purchase that I made. They told me since I am not satisfied with the product, they are not going to charge me. This has nothing to do with the theft. This is the credit card policy which they do insure everything that you buy using their credit card. I did explain to the credit card company and they did agree with me. I do have the drone and I have not used it at all, because it was junk and I do not have any use for it and they can have it. These people should be honest to the customer and not lie to them about their product

Complaint: ***I am rejecting this response because: there was no smoking in that room on the night you claim, as I stated before I will not stay in any of your hotels and I will be certain to let everyone know, whether by survey or word of mouth that I will not recemmend your establishment, I will recommend any other hotel
I am extremely disappointed in having stayed at what I thought was a reputable establishment.Sincerely,*** ***

Initial Business Response /* (1000, 8, 2015/10/01) */
Hello, according to our records this reservation was advanced purchase made through a 3rd Party agency with a days cancel policyGuest called and INQUIRED about cancellation, guest was advised of the stipulation on reservation and advised to
contact the agency where he made the reservation withReceived email 8/requesting to cancel advised per cancel policy and adv purchase full charge applies
Initial Consumer Rebuttal /* (3000, 10, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the merchant is far from the actual factsIt is true that AAA/Booking.com made the reservation, but it was the on site hotel staff that lied to them and me
Their records should show that this hotel charged our credit card seven times in an attempt to steal from usWe put a merchant block on my personal card and started a formal investigation
The staff here assumes that all their visitors are there for a one time event and then gone out of state after vacationThey made a big mistake in my caseI live a short drive from them and I have since been back in their hotel for two nights each on two different dates since the first attempted thefts
My friends purchased the rooms in their names, so the staff had no idea I was someone they had already tried to steal from and that we were collecting evidence
The health conditions in the rooms, the water supply and the food handling here alone are reasons enough to have their licenses permanently revoked
We used GoPro cameras left in our rooms to secure our property and documented the staff in our absenceThe same cams are part of the alarm system on the vehicles we left in the parking lot while they thought we were in the parkThese people are very predictable
I thank the Revdex.com for providing the public with the ability to check on these establishments before doing business with them
The local authorities from the health department and building inspections also use these first hand reports to find violators in their jurisdictions and the inspectors who are not doing their jobs for whatever rea$on
We will continue to inspect this establishment and then provide the video footage on the well known public websites
Thank you again Revdex.com for your dedication to the public trust
This issue is far from over