Comfort Inn & Suites

We never lie about the incident, police have right to ask any see the guest file in house, and why did you ran away?Why would I issue a refund?

It seems like an easy enough idea since the customer's money is due upfrontBut it's an awful lot of work for such a small pay outMy Girl Scout troop participated in the Coffee & Tea fundraiserWe had girls sell a total of items & only ended up with $after the company takes 60% + $shipping
The website isn't user friendly, eitherThe site shows that it offers online payments 24/I was able to enter my order, but the payment link doesn't workI also tried looking at the Satisfaction Guaranteed link & noticed that doesn't work, eitherWhen I called, I received VMConvenient
Nothing overly unethical happenedIt's just a disappointing ROI

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Dear Revdex.com,
I am writing to you concerning ID number ***. On 9-4-*** *** stayed at our hotelMs***
checked out on 9-5-After Ms*** checked out of her room, my head of housekeeping came to my office and let me know there had been smoking in one of our roomsI asked her to please take pictures and document what she'd found in the room(Document & 2) You see, in order to charge a guest the smoking fee, we must have evidenceJust smelling smoke in the room is not enoughIn room where Ms*** stayed, the smell of cigarette smoke was very strongThe evidence of smoking was immediately apparentOn the desk next to the window, there was a plate full of cigarettes and ashes(See picture 1) We have a no smoking policy in the hotelMs*** signed registration paperwork upon her arrival at the hotel, stating that she would not smoke in the room(Document 3)If she did, there would be a $fee(Document 4) Ms*** called me the following day and asked me about the chargeI explained that we charge for smoking in the roomEach time we have a room that a guest smokes in, we must take it off the available list for daysIt must be totally fumigated and all the linens and carpet must be cleanedWe lose revenue because this room was unable to be rented for the next two days. Ms*** stated that she emptied the trash from her vehicle and put the trash in the hotel roomWe did not find the cigarettes and ashes in the trash canThey were clearly left on the desk topI patiently explained to Ms*** that what she told me made no senseHer room is located next to the outside door where we have a large trashcan that she could have used for her trash. I am sorry that Ms*** feels like she was treated unfairlyHowever, we must follow hotels policy, as it pertains to smoking in the hotelWe are a 100% non-smoking hotelWe provide different smoking areas outsideMs*** chose not to use any of these areas ans she smoked in the room. Ms*** is asking for a refund for $for the smoking fee, $for her dog (Document 5), and $for the cost of her roomWe will not be refunding and money to Ms***. Thank you for taking the time to read my response to Ms***'s unfounded complaint. Sincerely,*** ***General Manager Please see attachments

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I have read the response from Country Inn & Suites & the statement is incorrect.*** made the reservation not using the correct name & when I questioned why the confirmation number given us by *** was different than the one the motel gave meThey stated that is correct I called three separate times while traveling & I was assured by tge motel that we only had one room not two When I received my bank statement & called theMotel Amina told me that I was only charged once until she checked the credit card number.My question is this why wasn't the credit card number that was used to hold the room checked& how could they hold a room under *** * no address without contacting ***.Very uncooperative

I am sorry that I cannot process a refund for the reservations in questionThe reservations were made on a 3rd party reservation site, Booking.comOn this website there are options when you are booking a room in advance like thisA discounted Rate reservation that clearly states that the rate
is prepaid with no cancellationThe terms of the reservation also state that the rooms will be charged at anytime after confirming the booking, along with the stipulation, that if you do cancel the reservation you will still incur the full cost of the reservationThe other option, is a standard reservation with a hour cancellation policy that is not charged until your arrival at the hotelIn this case the reservations that were booked, were at the prepaid no cancel discounted rateAccording to the terms and agreement that you agreed to when booking prevent me from making any changes or cancelling this reservation

Complaint: ***
I am rejecting this response because:I did not bring
an underage girl to the hotel or run from the police The idea of this being accurate is insane If the hotel is willing to bring such accusations they should have proof Obviously they do not and these accusations fall under the same illegal practices I've brought to the table in this complaint However let's pretend this information is accurate Still the hotel had no authorization to give out my private information without a warrant This is United States lawThe hotel operated illegally and is To be held liable for their actions If they are not willing to refund my stay for their illegal activity then please see that the hotel is held accountable The public needs to know that the hotel believes they are above the law and does not care about the welfare of their paying guests

This person brough under age girl to our hotel, the *** driver called police, when police arrived he ran away from hotel then called front desk why did we gave out his informationIt was police officer ask to see the file

* On March 25th my wife and I purchased over $worth of furniture from Royal Star Furniture
* The following week we received a call from them stating that delivery would occur that week
* With the new furniture set to arrive, I borrowed a truck and a trailer to remove our old furniture
* April 4th we got another call and were told that the furniture would arrive between and PM
* Later that day we got still another call saying that repairs on the furniture had not been completed and it would not be delivered at this time
*On April 7th we called to express our frustrationWe had been eating off plates on our legs since we no longer had a kitchen table or chairsWe had been trying to conduct daily business, paying bills, preparing meals, and many other daily tasks without kitchen furnitureThe living room was not much better since along with a kitchen set we had ordered a couch and a reclinerWe, of course, had removed our kitchen set, couch and recliner when they f

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Although the hotel has in deed turned the matter over to the insurance company the information they provided in their response is skewedThe general manager did not return my telephone call promptly and only after I contacted the BBC and the corporate office and filed a complaint did I get a telephone call backOnce he returned my phone call he was very rude and defensive and was not apologetic at allMy money for the room was refunded and I feel as though he thinks the other expenses that I have incurred are inconsequentialHe seemed very upset that because I understand my rights that I used my rights to try to resolve the matter and consistently referred to me as "you people"I have not heard anything back from the insurance company so my my eyes this matter is not settled
Regards,
*** ***

I have been doing business with this company for the past three years with great successRecently, that has not been the caseIt took more than weeks to receive my pops from one state overA day later I received additional casesI called because I was being honest and was told they would schedule a pick up despite the fact that I would buy them at the end of the month, I work at a schoolI have limited fundsI expected some sort of 'thanks for being honest' discount because I have been a great customerNo such luckIf you are ordering pops, do so weeks in advanceDo not expect any customer service unless it is a voice mailI suspect customer service consists of one personJanet W***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

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Dear Revdex.com,I am writing to you concerning ID number ***. On 9-4-*** *** stayed at our hotelMs*** checked out on 9-5-After
Ms*** checked out of her room, my head of housekeeping came to my office and let me know there had been smoking in one of our roomsI asked her to please take pictures and document what she'd found in the room(Document & 2) You see, in order to charge a guest the smoking fee, we must have evidenceJust smelling smoke in the room is not enoughIn room where Ms*** stayed, the smell of cigarette smoke was very strongThe evidence of smoking was immediately apparentOn the desk next to the window, there was a plate full of cigarettes and ashes(See picture 1) We have a no smoking policy in the hotelMs*** signed registration paperwork upon her arrival at the hotel, stating that she would not smoke in the room(Document 3)If she did, there would be a $fee(Document 4) Ms*** called me the following day and asked me about the chargeI explained that we charge for smoking in the roomEach time we have a room that a guest smokes in, we must take it off the available list for daysIt must be totally fumigated and all the linens and carpet must be cleanedWe lose revenue because this room was unable to be rented for the next two days. Ms*** stated that she emptied the trash from her vehicle and put the trash in the hotel roomWe did not find the cigarettes and ashes in the trash canThey were clearly left on the desk topI patiently explained to Ms*** that what she told me made no senseHer room is located next to the outside door where we have a large trashcan that she could have used for her trash. I am sorry that Ms*** feels like she was treated unfairlyHowever, we must follow hotels policy, as it pertains to smoking in the hotelWe are a 100% non-smoking hotelWe provide different smoking areas outsideMs*** chose not to use any of these areas ans she smoked in the room. Ms*** is asking for a refund for $for the smoking fee, $for her dog (Document 5), and $for the cost of her roomWe will not be refunding and money to Ms***. Thank you for taking the time to read my response to Ms***'s unfounded complaint. Sincerely,*** ***General Manager Please see attachments

Complaint: ***I am rejecting this response because: no-one smoked in that roomMy son has never smoked in any room of any buildingI am deeply disappointed in your response and although we have stayed in your hotel many times in the past ten years we will make certain that this does not happen againI will certainly never set foot in your business and
I will make certain to tell everyone anout your busniess practices.Sincerely,*** ***

Hello, We only explained to the guests that we have not had any prior bed bug complaints so were surprised to hear that they claimed to have a bed bug problem After the guests left, we inspected the room and did not find any bed bugs We have not had any bed bug complaints from
guests in that room since the complainant left Our hotel property is located in the mountains near the entrance to Sequoia National Park Nearly all our guests stay at our property in order to tour the park It is impossible to tell whether these guests are complaining of bites from insects within the park and mistake them for bed bugs No refund was given as the guest had already stayed at the hotel and we were unable to confirm the presence of any bed bugs

To whom it may concern, This is [redacted] General Manager here at the Comfort Inn and Suites in Colton CA. I'm reaching out to whom it may concern, Mr. [redacted] stayed at our facility the nights of February 9, 2018 through February 15, 2018. Mr. [redacted] booked a total of...

three rooms. He was the responsible party for paying all three rooms. He was checked into Room 207, 109, and 126. When Mr. [redacted] arrived to the hotel he was notified in advanced the room type as part of the checking process. Mr. [redacted] booked his reservations through a 3rd party, where we can only guarantee what he booked and any request will be accommodated at the time of check in based on availability. We are not able to guarantee a guest request if it's a SOLD OUT night Mr. [redacted] seemed disappointed due to the fact that we could not accommodate his needs but we did reserve the room type that he booked through the 3rd party. I [redacted] (General Manager), offered Mr. [redacted] to check out from his reservation the following day due to not being able to accommodate his request. Mr.[redacted] decided to stay for the entire stay until the day of departure February 15, 2018. Additionally to his statement he also mentioned our elevator was out of order. The Hotel elevator was working properly. Mr. [redacted] file a dispute charge backs on his credit card and he only requested charge backs from the two rooms on the first floor, room 109 and room 126. The Confirmation number for room 109 is[redacted]-[redacted]-[redacted]and for room 126 is[redacted]-[redacted]-[redacted] We also have his registration cards initialed and signed by Mr. [redacted], where I find it unfair because he did stay throughout the entire stay and we assigned the room type that he reserved. He used a total of 3 different method of payments to secure his payment for all 3 rooms and total of 6 nights per room. For any questions or concerns please feel free to reach out to me. Best Regards, [redacted] General Manager

We have met your request of a full refund in the amount of $522.39. I have also sent you an email receipt. Any further questions or concerns please contact me directly.

Thank you for your call today, this guest is no longer welcome at my hotel they admitted to smoking in the room, On the invoices are all the corrections, money was not taken only for room charge. Thank you.

Complaint: [redacted]
I am rejecting this response because: I'm not going to continue this absurd conversation.  As stated countless times the Supreme Court ruled that police cannot force hotel and motel owners to release registry information without first taking the matter in front of a judge and having A warrant issued.  You can view this ruling here https://www.google.com/[redacted]/  I did not run.  Once I was informed by the staff that the police would be harassing me when I returned because they had given out my room information I chose to not return.  The hotel had no right to give out my information as stated in the article.  By your staff giving out my information my rights were violated and the contract I had with the hotel where I would receive a peaceful and quite night rest was violated. Since the hotel failed to fulfill their obligation in our contract I am entitled to a refund for monies paid.  Either refund my payment or this matter will be public information and every potential guest will see that they are not safe in your hotel.  You will also be hearing from my attorney who is ready to sue your hotel for the damages I incurred.  I will not respond again. 
Sincerely,
[redacted]

The Commonwealth of Virginia allows tax exempt status to many groups for the purchase of tangible personal property which would include office supplies, food, a meal in a restaurant or anything else that is a physical product.  Rental of a hotel room in not a tangible item, it is the use of...

a space for a period of time.  In general only travelers from the federal government who have their lodging paid directly by the government, foreign travelers with a diplomatic tax exemption and a few organizations that receive a letter of exemption from the Virginia legislature can get tax exemption on intangible items like the rental of a hotel room.  This group just does not qualify.Our sales team tried to be patient with this group and asked them to send us what documentation they had and they sent us a form that was for tax exemption on the purchase of tangible personal property only.  So, again, this group does not qualify for tax exempt status on their hotel stay.  We tried to tell them this multiple times but they just don't like the answer.  Being in the customer service business we try not to tell no but in this case the answer no.
Scott M[redacted]
General Manager

Complaint: [redacted]
I am rejecting this response because:Thank you for your reply. Everything they have said that the room smelled like heavy smoke and was very strong and a plate  on desk was full of cigarettes and ashes is a direct lie and such false information. I found it quite shocking.Eveything they have said is untrue. And room fumigation and carpet cleaned because of smoke is untrue because I never smoked in the room. And if I never smoked in room why would they extensive carpet clean? How can someone be allowed to lie so blanently? I dont believe any word out of their mouth.Every word that they say is made up. Because of the extensive bad behavior, lying and intimidation there is a serious need for investigation. They can show as many pictures as they want. It's all manipulation.These people have been used to treating people anyway they want to and have been getting away with this behavior for a very long time. They are confident, manipulative, are and bullies.If there was a plate on the desk full of cigarettes and ashes then someone put it there. Maybe [redacted] is unaware of something behind the scenes because this is absolute insanity. Someone is lying. But then it was [redacted] that actually said the direct lies in correspondence to you.I straightened up the room before I left to make it easier for room service and left a tip in the room saying thank you. I was straighting up car before long drive and emptied my small ashtray in the room trash as I was leaving. How was I supposed to know I could not do that? How would I know?On 9-5-16, I talked to manager [redacted] about the $318.00 charge in question. I was so intimidated it sent shock and fear through my whole body. I was so affected I could not drive for about 4 hours. I was affected the whole day- that is abuse. Intimidation through fear.I had no idea what she was talking about. I never smoked in the room.1. On 9-5 withdrawal of $318.00 out of my bank account. In the next few days it was dropped off.2. Kept money in bank for 20 days to make sure okay then spent money. Talked to bank and they said fine that it had been dropped off 20 days.3. Thirty-four days later on 10-7, $318.00 and additional  $21.60 taken out. I believe this was calculated  behavior on their part.  Something is very wrong here.As a result..Over drafted and fees, caused short on upcoming rent. I have to go to emergency assistance. Severe anxiety about rent and all the fear and intimidation from Comfort Inn. All over something I did not do. And then their direct lies to you.So blatant.When my bank disputed charges I noticed they never called me back which is odd. [redacted] is wonderful and kind. So I  called the call center and everyone was fear and reactive; she released fear and intimidation to [redacted] too. That is when I was able to understand. [redacted] even convinced corporate Choice Hotels.This goes way beyond normal and $318 +$21.60. This is a serious violation and is covert manipulative and intimidation. This is actual abuse to terrorize a person's life.At this point I will go to the Attorney General. Abuse is never acceptable. I will never accept what their behavior and how my life was affected due to chaos, negativity, lying, intimidation, covert manipulation and spending fear and turmoil into my life. Not for a minute.I will see what next step I can take after the Attorney General in Comfort Inn in being responsible for actual behavior.[redacted]
Regards,
[redacted]