Comfort Keepers

States their mission is "we care for each client with the respect and dignity we would provide members of our own families." Yet this franchise is impersonal, unprofessional, uncaring, and unorganized. Everything from administrator communication to invoice errors to "made up" policies/regulations after 6months of a client. I received a discharge notice effectively despite the signed contract. I will be filing an itemized complaint how they failed to meet their own contract.

I only spoke to the director until I signed. Everything else was an email from a secretary who was unorganized and incapable of communicating what is necessary. They would find "holes" in their process then require me to do work requesting me to do unethical work.

They were partnered with other home health care agencies/services who will never refer this franchise or Comfort Keepers. Families need and expect personal touch. Their staff (other than the RN) never even knew my Mom's first name.

It was obvious, the client's care was last on their list. They left an 80 year old, final stage Alz patient w/zero notice and absolutely no communication other than a note written by and administrator. That is abominal and hope this review prevents others - esp senior client's and spouse from being taken advantage of by greed and laziness.

Care from "Comfort Keepers" was arranged by the VA after a short hospital stay for my Father in-law. The experience our family has had with this business had nothing to do with comfort. When I called the owner, [redacted], she was more interested in her own liability than the safety of my father in-law. She told me to call DCF and the VA to settle our complaints, so I did.

fed up with this company. they cannot keep people. they hire people who have mental health issues. they said, "as long as the potential hire passes the background check there is nothing they can do". its the pottsville office you have to worry about. this company is the most horrible company my mother has had to deal with and unfortunately we are stuck with them.

I am writing you to let you know that we are in receipt of your letter regarding the above mentioned complaint.  I have spoken with the customer [redacted] who had contacted the Revdex.com in the first place.  In talking with [redacted] we have agreed to 2 separate credits to go back to his credit...

card.  One of his credits will be in the amount of $71.00 for the invoice that [redacted] is disputing & the other credit will be for $117.60 which is the remainder of this deposit that he had with Comfort Keepers.

Comfort Keepers provides in home daycare for my mother who has dementia/Alzheimer's. The employees sign a document as a condition of employment that prohibits them from getting involved in the elderly person's financial business etc. My mother's caretaker has violated this repeatingly. I have called Comfort Keepers numerous times to take care of this and I do not recieve a call back. Sometimes they do call my sister since she pays the bills, but not always.
Now this caretaker is bringing her boyfriend around to my Mom's house so that he can supposedly "secure" her house. (The caretaker claims her boyfriend is an ex-cop.) This is unethical. Also, she took my mother to her own place of residence and for what reason? This person also communicates the instructions that my sister has given Comfort Keepers and REPEATS them to my mother and she tells my mother how "bossy" my sister is to the Comfort Keepers manager. None of the information that my sister gives the office should be communicated to my mother! This has resulted in the daycare persom adding a lot of "fuel to the fire" .
The caretaker has really gained the trust of my mother, but due to numerous violations we are very suspicious of her intentions. Now, the caretaker's name is on a legal document that requires she is present while my sister pays our mother's bills. (My sister is the conservator of my Mom's finances.) Recently, we suspect this caretaker was also present when my mother's attorney met with her at her home regarding changing the conservatorship of her finances. (The meeting occured on the same date that the caretaker was scheduled to work.) We believe this caretaker has planted information and has encouraged my Mom to take the financial power away from my sister and perhaps to her??? Comfort Keepers needs to control this employee. Even our church nurse has witnessed this employee's behavior and has expressed a deep concern for our mother when she comes over to pray with my Mom. Their failure to return phone calls is unacceptable.

Review: On 8/13/2015 my mother's caregiver came to her house as scheduled. My mother told the caregiver she had a cough and it was up to the caregiver if she wanted to stay or not. The caregiver went outside to her car to call her home office in [redacted]. After several minutes the caregiver returned to the home and told my mother she was leaving and would have to pay for the visit. Now leaving was the caregivers decision and I feel my mother should not be charged for the visit. My mother called me later informing of these facts. My mother states she did not talk to anyone from Comfort Keepers other than her caregiver, the one that informed her she will be charged for the visit. On Monday 8/17/2015 I received a charge on my credit card for services not performed. I called Comfort Keepers and received an automated voice. I hung up and waited calling back later. I did get someone to talk to that told me both the scheduling and billing person assigned to my mom's account were on the phone. I left my number with this person and each of these people were to call me back. I waited six days before I called back. It took me two tries to get a real person and not a voice recording. This person transferred me to someone assigned to my mom's account for billing. She told me I she was told to leave the bill alone and keep the charge. I asked why and this woman could not tell me. She said she would leave a message with the woman that had the notes as to why this was the case. At this time I told them not to send this caregiver back to my mom's house ever again. It was very frustrating having to call back and call back and then once you get someone to talk with they cannot help. Only to have your name left with another person. It took all afternoon to finally connect with someone that had any information. They claimed they had records of calling me back and leaving messages and yet my cell records have no indication this is the case. Also my voicemail has no messages (before today 8/24/2015) from Comfort Keepers. They claim and office employee talked to my mother and noted it in the files. My mother never spoke with anyone from Comfort Keepers other than her caregiver. I have severed all ties with this company and they threatened me with keeping my deposit. The whole time talking with these people they seemed more concerned with proving why they should get their money than with any concern over my mother's care or well being. I felt like nothing more than a dollar to them in how they addressed my issues and concerns. The whole time referring back to a puzzle the caregiver left at my mother's for her complete (750 piece count). It seemed this stupid puzzle and their money was more important than a human beings welfare and care. I am disgusted with how I was treated and once again why I terminated my relationship with this company and I am willing to lose my deposit and that one week for which I paid for no services rendered. The feeling from this company I am left with a feeling of being had and cheated by a company that is only interested in your money. Reason I first went with them was their reputation and first hand knowledge of their care. What I found out is that they are a franchise based company and your mileage vary by which franchise handles your account.Desired Settlement: I am willing to lose my security deposit due to the contract I signed (since they are unwilling to let me out of that contract) but would like the bill for 8/13 to be adjusted from full payment to either no payment or something more reasonable like cost of office services, say 10% of the bill. None of this were they willing to discuss over the phone. Just kept telling me I owed I owed I owed and when can caregiver get her puzzle.

Business

Response:

I am writing you to let you know that we are in receipt of your letter regarding the above mentioned complaint. I have spoken with the customer [redacted] who had contacted the Revdex.com in the first place. In talking with [redacted] we have agreed to 2 separate credits to go back to his credit card. One of his credits will be in the amount of $71.00 for the invoice that [redacted] is disputing & the other credit will be for $117.60 which is the remainder of this deposit that he had with Comfort Keepers.

I have been a client of Comfort Keepers in Flagstaff for many years. At first their service was acceptable, but over the last 5 months it has changed drastically until I would not longer recommend this company at all. A few of my current issues with them are relatively minor - consistent failure to return calls as promised and failing to cancel service on days more than 24 hours notice (their requirement) was given.

But my primary complaints about Comfort Keepers are major -failure to send a worker for a time that was requested more than 24 hours in advance (and not notifying me in advance that no one would be sent), sending workers who are so inexperienced that I am unable to leave them alone with my wife (who is in hospice and is the person requiring care (I complained about this to the owner and she admitted to me that Comfort Keepers was essentially training people on my time and at my expense), and withdrawing scheduled acceptable workers with no call and no explanation, leaving me - and I am 97 - at the last minute with potentially no help at all. The first time this last happened I demanded the scheduled worker be put back on and she was; it happened again today and this time the owner failed to reschedule the worker originally promised me, but scheduled another who, although better than most at the company, does not have the physical strength of the one I was promised I would have. It is my current experience over the last five months that the Comfort Keepers in Flagstaff cannot be depended upon at all to provide qualified workers for requested times.

Review: In May 2014, I completed a new hire orientation with Comfort Keepers at which time, I paid $40 in cash for required Pennsylvania Act 33/34 Clearances that would allow me to work with vulnerable individuals for my line of work. The Comfort Keepers representative (Hiring Director) was the new hire orientation facilitator and she was supposed to send in the Clearance requests on my behalf to the Commonwealth of Pennsylvania; I never received my Clearances and have contacted the Comfort Keepers office on California Avenue in Pittsburgh PA a total of four times both via email, calls and a fax and have not received a response concerning my inquires of when my Clearances were sent and my request for a full refund.Desired Settlement: I want a full refund of my money for the Clearances I did not receive.

Review: Where to begin? My parents entered [redacted] on November 19, 2015. My mother passed on December 23, 2015. My Dad needed instant care in order to remain in Independent Living. We contracted with Comfort Keepers housed inside [redacted] I totally get that they're not associated with [redacted]. Yet [redacted] condones them. We (my two sisters and I) do not have anything positive to say about CK. Inconsistent. Undendepandle. No communication amongst the staff. Never had our Dad's schedule correct. Would just leave him stranded and unattended. And 3 nights after he'd been mover out, they called us to apologize for not being able to see him that evening. (He'd been gone for 3 nights at this point!) They paid him no mind when he was there, but wanted to apologize for not being able to see him when he wasn't even there. Totally unreliable. Would not recommend. Expensive waste of money.Desired Settlement: Comfort Keepers needs a zing against them. We can't be the only family they've disappointed. These are human beings and loved ones that we're paying good money to expect good care.

Business

Response:

We are very sorry for Ms. [redacted]’ experience. We take concerns very seriously and work hard to learn from and improve from every concern that is expressed. We had the great honor of serving Ms. [redacted]’ father’s personal care needs. As Ms. [redacted] states, there was some initial miscommunication on our part regarding her father’s schedule and care goals. We worked closely with Ms. [redacted]’ siblings on those issues during the week of February 8 and it was our understanding that those concerns were addressed promptly and to the satisfaction of the family. We cared for Ms. [redacted]’ father with compassion and skill through his final date of service on Friday 2/12. No further concerns were expressed by the family at that time. On the evening of Sunday, 2/14, a clerical error led to Ms. [redacted] receiving a call from our Scheduling Department informing her that there had been a call out by one of our caregivers and that we would work to find a replacement. This was our mistake, as Ms. [redacted]’ father’s services had ended on Friday, 2/12, and no call should have been placed. Ms. [redacted] called on Monday, 2/15 and was very upset by the phone call from the day before. I spoke with her and offered my sincere apologies, explained what happened, and asked how I could help make it right for her. Ms. [redacted] asked me to stop apologizing, stated that there was nothing I could do, and that she planned to file as many complaints against Comfort Keepers as she could (including the Revdex.com). I told Ms. [redacted] that I would be happy to talk to her at any point if she wished to discuss her concerns any further and thanked her for bringing her concerns to light.

It was such a wonderful experience to have Comfort Keepers in our lives during such a difficult time. I will never forget the loving care that Comfort Keepers provided for my Mom. All the caregivers were respectful, kind and professional. I highly recommend Comfort Keepers of Flemington, New Jersey to any family in need of in-home care services.

Do not go with this agency, The caregivers don't show up to their shifts half the time and when they do show up they do their job for half the time and the rest of the time they watch tv or their on their cell phones. Their staff sounds caring at the time when they show up to sign up your loved one, but don't let them fool you. I have talked to other people and they have told me that the original owners who owned the company about 3 years ago were caring, but when they sold the company to the new owner, she stopped caring. It seems to be all about money with her. You don't have to listen to me, try them out for your self, at the beginning everything will be good just give it time, their true colors show.