Comic Con International

Our records indicate that check was cut of September and cash about one week laterPlease call me if you need a copy of the cancelled check Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] ***

Thank you very much for your noteUnfortunately because there are more individuals who would like to purchase a badge to our event than we can accommodate, not everyone who wants to purchase a badge will be successful In order to be eligible to purchase a badge the customer must first sign up for a Member ID and agree to the terms and conditionsBecause we are well aware that not every person wanting a badge will be able to purchase one, we have referenced this in our terms and conditions which read, in part: "Although SDCC makes efforts to ensure the purchase of badges is easy, efficient, and equitable, SDCC makes no guarantee, warranty, or representation that, by logging onto the Web site with a Comic-Con Member ID, you are entitled to or be able to purchase a badgeDue to the limited number of badges and the large volume of Comic-Con Member ID holders, badges are sold as long as they are availablePlease be advised that SDCC badges sell out very quicklyNot all persons eligible to purchase a badge will be able to purchase a badgeAdditionally, SDCC makes no guarantee, warranty, or representation that the Web site will function properly throughout the badge sales processIn the event that the Web site malfunctions, SDCC will try to rectify the problem in a timely fashionNotwithstanding, by using the Web site you agree that IN NO EVENT SHALL COMIC-CON, ITS PRINCIPALS, AGENTS, REPRESENTATIVES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, INCLUDING BUT NOT LIMITED TO DAMAGES RESULTING FROM THE USE OF THE WEB SITE OR THE BADGE SALE AND REGISTRATION PROCESS." We truly wish we could accommodate everyone who would like to attend, however, at this time, this just isn't possible

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unfair Business Practices- A friend was able to get me a ticket on their computer, they have a "non" Hotmail account- 3/after filing a complaint with the Revdex.com was offered an opportunity to purchase via fax my ticket because when my friend using their computer with a "non" Hotmail account got in was able to purchase two tickets, but the system would not recognize my Member ID and last nameComic-Con stated that "we think we know what happened" but did not tell me exactly what the issue was- Since I was able to get a ticket last year I pre-registered and was once again unable to "get in" and just sat in the waiting roomOn 3/after hearing my friends discuss their Comic-Con emails I contacted supportOn 3/they emailed me back admitting the Hotmail accounts don't work well with their systemI've had this email for yearsDuring Open Registration I was able to get to the waiting room but once again did not move from thereOpen Registration - again never moved from waiting room 6/18/- After thinking about what they admitted I via email requested a faxable form so that I could purchase the two tickets I had planned for6/- They emailed me back to give them another email address (I don't have one)6/- I emailed them and stated that I understood that I may have to get another emailHowever since my current account doesn't work with their system I am again requesting a faxable form to orderAlso asked for appointment with President of company6/- They emailed me to wait to weeks for response7/- Haven't heard from anyonePlease respond7/- They responded that they cannot accommodate me and to provide a "non" Hotmail account for the future7/- I emailed back asking to arrange a meeting with the president / manager so that I can talk to them about my situationAs of 7/I have not heard from anyoneI want Comic-Con to provide me with the opportunity to purchase my ticketsI would like to see Comic-Con announce the issues with their system publicly so that the other consumers who have Hotmail accounts will have the time to change and perhaps get a shot in the faltered system**Perhaps even start their own email servers for all the nerdsWork on the faltered system!! Once they have established working emails they need to look at the protocols of the system they haveIf purchasing is so random why do I know people who NEVER get in and I know people who get in EVERY year.......This is not fair to all the consumers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
The issue has been resolved by the companyThank you. ***

We are sorry to hear of Ms***'s frustrations with the security depositAlltrade is no longer managing Springhurst East Apartments, where Ms*** resided and does not have control of the security depositsWe contacted the property owner to inquire about the status of Ms***'s depositHe
stated that a check had been mailed out to her "last week," which is the week of September 14thI called Ms*** today to see if she had received it yet and left a voicemailWe are glad to facilitate communication between Ms*** and the property owner to resolve this issue if she has not yet received her deposit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I do imagine that this issue affects other people in the same predicament as I wasThe deadlines just need to coincide with hotel deadlines and others that impact attendance to the show moving forward.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
The issue has been resolved by the company. Thank you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I do imagine that this issue affects other people in the same predicament as I was. The deadlines just need to coincide with hotel deadlines and others that impact attendance to the show moving forward. 
Regards,
[redacted]

Hello,After reviewing the information we think we know how this error occurred. If she could contact Comic-Con directly we can resolve this issue. She can also write to us by visiting this page: http://www.comic-con.org/contact and referencing Registration in the subject line.Thank youComic-Con...

International

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

As I understand it we received correspondence on this matter the same day we received this notice.After review of the information provided we have provided a refund on this purchase.

Our records indicate that check was cut 17 of September 2015 and cash about one week later. Please call me if you need a copy of the cancelled check.
 
Sincerely,
[redacted]

Thank you very much for your note. Unfortunately because there are more individuals who would like to purchase a badge to our event than we can accommodate, not everyone who wants to purchase a badge will be successful.  In order to be eligible to purchase a badge the customer must first sign up for a Member ID and agree to the terms and conditions. Because we are well aware that not every person wanting a badge will be able to purchase one, we have referenced this in our terms and conditions which read, in part: "Although SDCC makes efforts to ensure the purchase of badges is easy, efficient, and equitable, SDCC makes no guarantee, warranty, or representation that, by logging onto the Web site with a Comic-Con Member ID, you are entitled to or be able to purchase a badge. Due to the limited number of badges and the large volume of Comic-Con Member ID holders, badges are sold as long as they are available. Please be advised that SDCC badges sell out very quickly. Not all persons eligible to purchase a badge will be able to purchase a badge. Additionally, SDCC makes no guarantee, warranty, or representation that the Web site will function properly throughout the badge sales process. In the event that the Web site malfunctions, SDCC will try to rectify the problem in a timely fashion. Notwithstanding, by using the Web site you agree that IN NO EVENT SHALL COMIC-CON, ITS PRINCIPALS, AGENTS, REPRESENTATIVES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, INCLUDING BUT NOT LIMITED TO DAMAGES RESULTING FROM THE USE OF THE WEB SITE OR THE BADGE SALE AND REGISTRATION PROCESS." We truly wish we could accommodate everyone who would like to attend, however, at this time, this just isn't possible.

Review: This is absolutely THE WORST "Customer Service" I have ever dealt with in my life! These reps were UNWILLING to listen to me, or help me out and proceeded to insult me and not give me any information I was asking for to file a corporate complaint. I called in earlier in the day to try to resolve an issue that arised from their server crashing. The first time I called, they told me that I had somehow photoshopped a web error, which was actually just a screen shot of the error I was getting. Rather than investigate, or try to help, they hung up on me. I called back to speak to a supervisor and she basically told me I was SOL, and that she was going to need to hang up with me because she "had another call." This same supervisor called me back about 30 minutes later and offered me some LAME resolution. She wanted me to switch out my comic con badges for the one I wanted rather than allowing me to buy more (Which is THEIR loss of money). It also PROVED that they HAD the badge days left that I needed, but they were not willing to offer them to me without some sort of trade. Then when I told her I wasn't sure, she tried to RUSH ME and was really pushy and just hung up when I couldn't decide! I called back to try to get a resolution, and I tried speaking to somebody else, anyone willing to help, when the rep I talked to transferred me back to the same supervisor (WITHOUT LETTING ME KNOW HE WAS GOING TO DO THAT) proving their phone etiquette was sub par, and completely unprofessional. This woman was RUDE and refused to give me her name. She also refused to give me corporate information and HUNG UP ON ME without any sort of offer for a resolution. When I called back, I was surprised to find that they BLOCKED my number from calling them back. What kind of customer service is this? These people should NOT HAVE A JOB IF THEY AREN'T WILLING TO DO THE BARE MINIMUM of their job description and, oh I don't know, SERVICE CUSTOMERS! I have never been so disgusted in my LIFE!Desired Settlement: I want FRIDAY and SATURDAY badges that their system CHEATED me out of when the servers crashed! I also want that "Supervisor" demoted or FIRED!

Business

Response:

This customer was able to purchase a Comic-Con badge, but said it was not for the day she wanted and wanted an additional day. We offered to trade her current badge for the day she wanted, even though the event was sold out, but she refused but would not release the call until we changed our policy.

Because we have maximized the space at the convention facility we have had to cap our attendance for the last few years. It is not possible for us to sell more badges than is safe. We thought the solution to allow her to trade the badge for the day she wanted would be the perfect solution, however she wanted an additional badge that does not exist. Because she wouldn't release the call we were forced to let her know that we had to hang up to help other customers.

We are terribly sorry that we don't have more badges to sell, but unfortunately there are more people who want to attend the show than we have room to accommodate.

Review: I am active duty military purchased tickets to the 2014 San Diego comic con in March. Three weeks before the even I broke my foot and my command would not let take time off with the broken foot being a "health risk" I immediately emailed the company asking for a refund I waited a week and emailed again. I received no response to either of them. I called the company today explained my situation and was told I was not elligable for a refund because I was past my window. I could understand if I chose not to go however I am being told I am not allowed to go.Desired Settlement: I would like my pass and my wife's pass refunded.

Business

Response:

Thank you for your note. While it is the policy of Comic-Con not to refund badges after the refund date, we can make exceptions on a case by case basis. We have reviewed your information and will issue a refund for the badges.

Sincerely,

Comic-Con International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Business

Response:

Thank you for your email.

It's Comic-Con week and I am probably nowhere near email. As always I will try to get back to you but it may be very late at night and several days later.

Review: My fiance ([redacted]) and I are trying to get our member ids for Comic Con. We have already registered but we have not received a confirmation code in our confirmation emails. I tried to get the email sent again on the Comic Con website but we were prompted to use the correct CAPTCHA. There is no CAPTCHA on the screen. We tried contacting Comic Con via two different websites (including https://secure2.comic-con.org/memberid/contact.php). We also looked for their phone number but the website doesn't seem to have one and Comic Con seems to be unreachable by phone.Desired Settlement: We are willing to pay for our tickets but we are afraid that they will sell out by the time our problem is fixed. We want Comic con to provide us with two passes for the summer for the same day.

Business

Response:

Thank you very much for this notice.

Our review of the

information provided indicates that Mr. [redacted] does have a

Member ID. His Member ID is [redacted].

Further review indicates that he was sent a confirmation email to [redacted]@gmail.com

and that confirmation was acknowledged, via email, on 11/24/13. His Member ID is listed as being current and

active.

We have no records or information for

[redacted].

With regard to the CAPTCHA request, it may be that

restarting the browser or trying a different browser may solve that issue.

Consumer

Response:

Complaint Detail

Review: First let me say that I have nothing but respect for what Comic Con does and offers. I understand that there are many individuals who attempt to get in but don't and they can only accommodate a safe amount. They also deal with those who try to make false badges to scalp or sneak in. With that being said I wanted to get my concern down on the record and hopefully resolved prior to my friends arriving from the east coast.I was lucky enough to purchase a 4 day pass last year, but during the pre purchase in October I had to work. So, I waited for the public sale in February. Since I am a gamer, my friends in [redacted] and [redacted] decided that we would go to this years Comic Con together. I had them register for their member ID's and we waited for the day to arrive.This morning we were in the waiting room and talking on the phone. Since I had some extra money I said I would treat. Luckily one of us got in we were set to buy our tickets. For some reason the system wouldn't take my member ID and last name, it kept telling her it was not valid. I told her to go ahead and make the purchase. I am a valid member and was eligible to buy a ticket and we were at the purchase site. So please don't think I'm complaining because I never got a chance.Here is the information so that you can check yourself.[redacted], [redacted] ([redacted])Paid with my visa [redacted]. My member ID is [redacted]IDesired Settlement: I have been very diligent in doing things correctly. I don't want to get axed out over a computer overload issue. Since I was an eligible member and IN the purchase site I would like the opportunity to purchase my 4 day pass since I should've been able to. Again I am not complaining because I didn't get the chance. I'm desperately concerned that after doing everything correctly the system did not accept my valid information. And the money we have spent thus far is moot.Thank You!

Business

Response:

Hello,After reviewing the information we think we know how this error occurred. If she could contact Comic-Con directly we can resolve this issue. She can also write to us by visiting this page: http://www.comic-con.org/contact and referencing Registration in the subject line.Thank youComic-Con International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We purchased tickets last year (around August 2012 time frame I believe) for the July 2013 Comic Con convention. Earlier this year we discovered we would not be able to attend the convention because we ran into some financial issues but decided to keep the tickets anyway so we would be in line for early purchase of these tickets next year, which is how things have worked up until two weeks ago.

On Thursday evening, Jan 11th (less than a week before the Comic Con Convention started) we received an email stating that anyone that has purchased tickets but does not attend to collect their badge would not be able to purchase early tickets for next year's convention. This was way past the deadline for reimbursement. I don't think that it is fair to change this practice after the deadline for reimbursement has passed. I went onto their site and registered a complaint about this on the 12th and only heard back last night (the 21st). I was basically told the exact same thing as was sent in the email on the 11th. Again, I do not think that it is fair to ticket holders to change the rules and not allow them to get their money back.Desired Settlement: I would like a refund for the tickets I purchased.

Business

Response:

Sorry for the delay in response. Wrap up of the show has taken much longer than anticipated.

In this instance we can refund the badge purchase.