Sent: Thursday, January 07, 1:PMSubject: Complaint ID: [redacted] Customer Name: [redacted] Complaint ID: [redacted] At time of return gas was not filled Rental agent gave option to refill or be charged $refuel feeCustomer left to fill the vehicle herself and returned with a tank that was still not fullCustomer was not charged for additional gasCustomer returned week after complaint apologizing and asking to be serviced at the dealershipCustomer was taken care of and put in a vehicle twice since her complaint Regards, David M [redacted] [redacted] [redacted] [redacted] [redacted] Fx:713-349-
Advertising lower prices to get you in the sort then jacket by the price up after you sit down to do paperworkSaying they need to add $for car fax and safety check!! Liars!
We apologize for the inconvenience this has causedWe did request removal of the vehicle when it was sold and have since put in additional requests with [redacted] to have it removed and they are having issues with the systemHowever we do acknowledge you request to not be contacted, so I have informed our Pre-Owned and New vehicle departments to put you on a do not contact listIf you have any further concerns please feel free to contact me directly at [redacted] Regards, David M [redacted] Owner Loyalty Manager
Sent: Thursday, January 07, 1:PMSubject: Complaint ID: [redacted] Customer Name: [redacted] Complaint ID: [redacted] Vehicle was a wholesale unit needing a transmission that was mistakenly put on [redacted] The vehicle was pulled after Ms***'s visit and was not sold to another customer but sent to the auction$gift card will be given To Ms [redacted] for time and fuel as measure of good willHave called and left message with number on fileWill confirm address upon return call and mail gift card out Regards, David M [redacted] Rental Director [redacted] [redacted] Ph: 713-349- Fx:713-349-
We would love to help [redacted] to get out of the carHowever, there is one fact that we need to point outAs of October 2013, our company bought Baker South and changed the name to Central Houston NissanWith that being said, if [redacted] would like to get in touch with the previous owner, he can contact them at Baker Nissan North on Highway Best regards, [redacted] Owner Loyalty Manager Central Houston Nissan SLoop West, Houston, TX Phone: 713-661-Office: 713-349-Cell: 832-627-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] To Whom it May Concern: The complaint I put in was not for two $gift cardsThe complaint was for one $gift card and one $gift cardAlong with these two gift cards I was also promised two gift cards to a restaurant and three full tanks of gasNo I have not received the $gift card and the $gift cardI did receive the two gift cards to the restaurant but my complaint is for the $gift card and the one $gift card
Attached is the buyers order signed by Mr [redacted] This document shows a cash receipt towards the [redacted] of $which is the credit of the warranties purchased on the [redacted] that was used as a tradeThe down payment on the Rav was use as trade value in the purchase of the [redacted] as well at tax discounts because of the traded vehicle Regards, David [redacted] Owner Loyalty Manager
All offers are subject to a physical inspection prior to purchase in order to ensure the vehicle meets the description over the phoneBased on the physical appraisal we were not able to offer the price Mr [redacted] was requestingWe apologize for any inconvenience Owner Loyalty ManagerDavid [redacted]
I would put no stars if I couldThese people lied to me saying that I had won a [redacted] Pro and all I had to do was pick it upWhen I arrived they tried to sell me a carWhen I asked about my prize they said that I would get my prize and to test drive a vehicle firstAfter the test drive they tried to pressure me into purchasing a new carThe manager even came and tried but I insisted that I was only there to pick up my prizeThe manager then said "this guy isn't going to buy anythingGive him his prize." The salesman then walked me over to a post and said I didn't win the [redacted] Pro but I did win $What **They even had the nerve to call me the next day and ask me if I had made it to my appointmentI told them I did and it was all a scam and I reported them to all the local news stationsI will never go to Central Houston Nissan again and I will make sure everyone I know does the same
The dealership sent an ad via mail advertising a $giveaway eventI won the third prize with the combination box of $1,cashThe Event Coordinators ignored me because I was a black male and they didn't believe that I would purchase a vehicle with my $1,winningsBy ignoring me they forced me to leave the store without my prizeThis dealership is a racist organization and nobody should purchase a vehicle from themDon't let the black employees fool you, these people hate black folks and they don't want their business at their dealership
I received an email from the manager Mr*** *** on March 8th stating that they were going to provide me with the two gift cards that I had not received and to let him know when would be a good day for me to come and pick them upI emailed *** back asking him exactly what were the amounts of the gift cards because I did not want to drive all the way there to not be given the $and $gift cards that are due to meHe sent me an return email asking me what places did I want the gift cards from and that when he checked with his GM he was informed I was already give these gift cards but he will give them to me againI sent Mr*** an email that what they are trying to give me is NOT what is due to meMy complaint is NOT about them providing me with two $gift cards to a restaurantMy complaint is based on them not providing me with the two gift cards in the amount of $and $that is due to me from this dealershipMr*** along with his GM should reread my resolution to this complaint that I have filed against this dealershipThis complaint has NOT been resolved and is to remain open
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Central Nissan customer service repr said he would call me today to refund funds spent on poor quality inspectionI have not received a call at this timeIf he refunds as promised, complaint will be closed, but I am currently awaiting their reply/action
Thanks for your help with this matter
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards, I refuse to lay a foot on Central Nissan Houston, vehicle I bought came with a free oil change and I rejected, I do my own oil changeThe service, I got after I bought car was horrible and it seems that all Central Nissan Houston wants is your money after you leave dealership you are on your own and wont help even though car was only driven less than miles with all the warranty, its a shameNo you will never gain my trust im so mad that im thinking about letting the repo just take the car, and will just buy a new one cash!!
Sent: Thursday, January 14, 2016 11:49 AMSubject: Complaint ID: [redacted] Customer Name: [redacted] Complaint ID: [redacted] Upon review of the complaint, it is policy to assign a lean holder that will approve...
the terms and conditions of the loan. The terms with CMC are the same terms that were agreed upon at the time of sale. We apologize for the lack of communication of change in finance companies as well as the unprofessionalism on the behalf of CMC. As an offer of good will for your time and frustration we are able to offer a $100.00 [redacted] card. Please confirm the following address as current: [redacted]
Regards, David M[redacted] Owner Loyalty Manager / Rental Director713.349.6117 Office 713.349.6163 Fax[redacted]
Sent: Thursday, February 06, 2014 3:35 PMTo: drteamSubject:
Dear The Dispute Resolution Team at Revdex.com :
This is [redacted], Customer Relations Manager at Central Houston Nissan. We received an enclosed letter on a customer complaint for Ms. [redacted] on 1/31/14 ID [redacted]. I would first hand like to apologize for any miscommunication on behalf of our part. Ms. [redacted] wrote a letter to your organization stating that we weren’t holding up on our end of a $500 gift card promise and also for 2 additional gift cards and 3 full tanks of gas. During our process in concluding Ms. [redacted]’s car deal, she and a Central Houston Nissan salesman, [redacted], agreed that the $500 would be applied to the deduction of her total cost of the vehicle but that we would give her 2 $25 gift cards and 3 tanks of gas for her inconvenience at our dealership. In this letter you will find the deal date of 01/15/2014 of when Ms. [redacted] purchased the vehicle. Also, you find the email print out Ms. [redacted] sent to your organization stating clearly at the bottom the offer expires 01/02/14. We sincerely appreciate [redacted]’s business and would be happy to uphold our part in making sure she receives the 2 $25 gift cards as well as the 3 full tanks of gas. Please keep up posted on this following matter as we would like to get this issue
dissolved as soon as possible. Thank you.
We apologize for the inconvenience this has caused. We did request removal of the vehicle when it was sold and have since put in additional requests with [redacted] to have it removed and they are having issues with the system. However we do acknowledge you request to not be contacted, so I have...
informed our Pre-Owned and New vehicle departments to put you on a do not contact list. If you have any further concerns please feel free to contact me directly at [redacted]Regards,
David M[redacted]
Owner Loyalty Manager
Sent: Thursday, January 07, 2016 1:03 PMSubject: Complaint ID: [redacted] Customer Name: [redacted] Complaint ID: [redacted] At time of return gas was not filled....
Rental agent gave option to refill or be charged $57 refuel fee. Customer left to fill the vehicle herself and returned with a tank that was still not full. Customer was not charged for additional gas. Customer returned week after complaint apologizing and asking to be serviced at the dealership. Customer was taken care of and put in a vehicle twice since her complaint. Regards, David M[redacted] [redacted] [redacted] [redacted] [redacted] Fx:713-349-6163
Attached is the buyers order signed by Mr. [redacted]. This document shows a cash receipt towards the [redacted] of $4500 which is the credit of the warranties purchased on the [redacted] that was used as a trade. The down payment on the Rav 4 was use as trade value in the purchase of the [redacted] as well at tax discounts because of the traded vehicle.
Regards,
David [redacted]
Owner Loyalty Manager
Good morning folks,
We are no longer Baker Nissan. The dealership was bought out in 2011 (our new name is Central Houston Nissan). Please change the name. With that being said, Mr. [redacted] did not purchased the vehicle from us.
Please advise.
Sent: Thursday, January 07, 1:PMSubject: Complaint ID: [redacted] Customer Name: [redacted] Complaint ID: [redacted] At time of return gas was not filled Rental agent gave option to refill or be charged $refuel feeCustomer left to fill the vehicle herself and returned with a tank that was still not fullCustomer was not charged for additional gasCustomer returned week after complaint apologizing and asking to be serviced at the dealershipCustomer was taken care of and put in a vehicle twice since her complaint Regards, David M [redacted] [redacted] [redacted] [redacted] [redacted] Fx:713-349-
Advertising lower prices to get you in the sort then jacket by the price up after you sit down to do paperworkSaying they need to add $for car fax and safety check!! Liars!
We apologize for the inconvenience this has causedWe did request removal of the vehicle when it was sold and have since put in additional requests with [redacted] to have it removed and they are having issues with the systemHowever we do acknowledge you request to not be contacted, so I have informed our Pre-Owned and New vehicle departments to put you on a do not contact listIf you have any further concerns please feel free to contact me directly at [redacted] Regards, David M [redacted] Owner Loyalty Manager
Sent: Thursday, January 07, 1:PMSubject: Complaint ID: [redacted] Customer Name: [redacted] Complaint ID: [redacted] Vehicle was a wholesale unit needing a transmission that was mistakenly put on [redacted] The vehicle was pulled after Ms***'s visit and was not sold to another customer but sent to the auction$gift card will be given To Ms [redacted] for time and fuel as measure of good willHave called and left message with number on fileWill confirm address upon return call and mail gift card out Regards, David M [redacted] Rental Director [redacted] [redacted] Ph: 713-349- Fx:713-349-
We would love to help [redacted] to get out of the carHowever, there is one fact that we need to point outAs of October 2013, our company bought Baker South and changed the name to Central Houston NissanWith that being said, if [redacted] would like to get in touch with the previous owner, he can contact them at Baker Nissan North on Highway Best regards, [redacted] Owner Loyalty Manager Central Houston Nissan SLoop West, Houston, TX Phone: 713-661-Office: 713-349-Cell: 832-627-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] To Whom it May Concern: The complaint I put in was not for two $gift cardsThe complaint was for one $gift card and one $gift cardAlong with these two gift cards I was also promised two gift cards to a restaurant and three full tanks of gasNo I have not received the $gift card and the $gift cardI did receive the two gift cards to the restaurant but my complaint is for the $gift card and the one $gift card
Attached is the buyers order signed by Mr [redacted] This document shows a cash receipt towards the [redacted] of $which is the credit of the warranties purchased on the [redacted] that was used as a tradeThe down payment on the Rav was use as trade value in the purchase of the [redacted] as well at tax discounts because of the traded vehicle Regards, David [redacted] Owner Loyalty Manager
All offers are subject to a physical inspection prior to purchase in order to ensure the vehicle meets the description over the phoneBased on the physical appraisal we were not able to offer the price Mr [redacted] was requestingWe apologize for any inconvenience Owner Loyalty ManagerDavid [redacted]
I would put no stars if I couldThese people lied to me saying that I had won a [redacted] Pro and all I had to do was pick it upWhen I arrived they tried to sell me a carWhen I asked about my prize they said that I would get my prize and to test drive a vehicle firstAfter the test drive they tried to pressure me into purchasing a new carThe manager even came and tried but I insisted that I was only there to pick up my prizeThe manager then said "this guy isn't going to buy anythingGive him his prize." The salesman then walked me over to a post and said I didn't win the [redacted] Pro but I did win $What **They even had the nerve to call me the next day and ask me if I had made it to my appointmentI told them I did and it was all a scam and I reported them to all the local news stationsI will never go to Central Houston Nissan again and I will make sure everyone I know does the same
The dealership sent an ad via mail advertising a $giveaway eventI won the third prize with the combination box of $1,cashThe Event Coordinators ignored me because I was a black male and they didn't believe that I would purchase a vehicle with my $1,winningsBy ignoring me they forced me to leave the store without my prizeThis dealership is a racist organization and nobody should purchase a vehicle from themDon't let the black employees fool you, these people hate black folks and they don't want their business at their dealership
I received an email from the manager Mr*** *** on March 8th stating that they were going to provide me with the two gift cards that I had not received and to let him know when would be a good day for me to come and pick them upI emailed *** back asking him exactly what were the amounts of the gift cards because I did not want to drive all the way there to not be given the $and $gift cards that are due to meHe sent me an return email asking me what places did I want the gift cards from and that when he checked with his GM he was informed I was already give these gift cards but he will give them to me againI sent Mr*** an email that what they are trying to give me is NOT what is due to meMy complaint is NOT about them providing me with two $gift cards to a restaurantMy complaint is based on them not providing me with the two gift cards in the amount of $and $that is due to me from this dealershipMr*** along with his GM should reread my resolution to this complaint that I have filed against this dealershipThis complaint has NOT been resolved and is to remain open
Sent: Tuesday, January 12, 4:PMSubject: Complaint ID: *** Customer Name: *** *** Complaint ID: *** MrRoberts was refunded $to his credit card on June 6,
Thank you, David M*** Owner Loyalty Manager / Rental DirectorOffice 713.349.6163 Fax
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Central Nissan customer service repr said he would call me today to refund funds spent on poor quality inspectionI have not received a call at this timeIf he refunds as promised, complaint will be closed, but I am currently awaiting their reply/action
Thanks for your help with this matter
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards, I refuse to lay a foot on Central Nissan Houston, vehicle I bought came with a free oil change and I rejected, I do my own oil changeThe service, I got after I bought car was horrible and it seems that all Central Nissan Houston wants is your money after you leave dealership you are on your own and wont help even though car was only driven less than miles with all the warranty, its a shameNo you will never gain my trust im so mad that im thinking about letting the repo just take the car, and will just buy a new one cash!!
Sent: Thursday, January 14, 2016 11:49 AMSubject: Complaint ID: [redacted] Customer Name: [redacted] Complaint ID: [redacted] Upon review of the complaint, it is policy to assign a lean holder that will approve...
the terms and conditions of the loan. The terms with CMC are the same terms that were agreed upon at the time of sale. We apologize for the lack of communication of change in finance companies as well as the unprofessionalism on the behalf of CMC. As an offer of good will for your time and frustration we are able to offer a $100.00 [redacted] card. Please confirm the following address as current: [redacted]
Regards, David M[redacted] Owner Loyalty Manager / Rental Director713.349.6117 Office 713.349.6163 Fax[redacted]
Sent: Thursday, February 06, 2014 3:35 PMTo: drteamSubject:
Dear The Dispute Resolution Team at Revdex.com :
This is [redacted], Customer Relations Manager at Central Houston Nissan. We received an enclosed letter on a customer complaint for Ms. [redacted] on 1/31/14 ID [redacted]. I would first hand like to apologize for any miscommunication on behalf of our part. Ms. [redacted] wrote a letter to your organization stating that we weren’t holding up on our end of a $500 gift card promise and also for 2 additional gift cards and 3 full tanks of gas. During our process in concluding Ms. [redacted]’s car deal, she and a Central Houston Nissan salesman, [redacted], agreed that the $500 would be applied to the deduction of her total cost of the vehicle but that we would give her 2 $25 gift cards and 3 tanks of gas for her inconvenience at our dealership. In this letter you will find the deal date of 01/15/2014 of when Ms. [redacted] purchased the vehicle. Also, you find the email print out Ms. [redacted] sent to your organization stating clearly at the bottom the offer expires 01/02/14. We sincerely appreciate [redacted]’s business and would be happy to uphold our part in making sure she receives the 2 $25 gift cards as well as the 3 full tanks of gas. Please keep up posted on this following matter as we would like to get this issue
dissolved as soon as possible. Thank you.
We apologize for the inconvenience this has caused. We did request removal of the vehicle when it was sold and have since put in additional requests with [redacted] to have it removed and they are having issues with the system. However we do acknowledge you request to not be contacted, so I have...
informed our Pre-Owned and New vehicle departments to put you on a do not contact list. If you have any further concerns please feel free to contact me directly at [redacted]Regards,
David M[redacted]
Owner Loyalty Manager
Sent: Thursday, January 07, 2016 1:03 PMSubject: Complaint ID: [redacted] Customer Name: [redacted] Complaint ID: [redacted] At time of return gas was not filled....
Rental agent gave option to refill or be charged $57 refuel fee. Customer left to fill the vehicle herself and returned with a tank that was still not full. Customer was not charged for additional gas. Customer returned week after complaint apologizing and asking to be serviced at the dealership. Customer was taken care of and put in a vehicle twice since her complaint. Regards, David M[redacted] [redacted] [redacted] [redacted] [redacted] Fx:713-349-6163
Attached is the buyers order signed by Mr. [redacted]. This document shows a cash receipt towards the [redacted] of $4500 which is the credit of the warranties purchased on the [redacted] that was used as a trade. The down payment on the Rav 4 was use as trade value in the purchase of the [redacted] as well at tax discounts because of the traded vehicle.
Regards,
David [redacted]
Owner Loyalty Manager
Good morning folks,
We are no longer Baker Nissan. The dealership was bought out in 2011 (our new name is Central Houston Nissan). Please change the name. With that being said, Mr. [redacted] did not purchased the vehicle from us.
Please advise.