I spoke with [redacted] this morning and explained our credit pull process. I apologized for any miscommication or confusing lingo on our behalf. We will be sending Mr. [redacted] a $100.00 [redacted] card as an apology for any confusion and as a reimbursment of the time spent at the dealer....
Please feel free to contact me with any further questions or concerns.
Sent: Thursday, January 07, 2016 1:11 PMSubject: Complaint ID: [redacted] Customer Name: [redacted] Complaint ID: [redacted] Vehicle was a wholesale unit needing a transmission that was mistakenly put...
on [redacted]. The vehicle was pulled after Ms. [redacted]'s visit and was not sold to another customer but sent to the auction. $50.00 gift card will be given To Ms. [redacted] for time and fuel as measure of good will. Have called and left message with number on file. Will confirm address upon return call and mail gift card out. Regards, David M[redacted] Rental Director [redacted] [redacted] Ph: 713-349-6117 Fx:713-349-6163
Sent: Monday, January 25, 2016 9:50 AMSubject: Complaint ID: [redacted] Customer Name: [redacted] Complaint ID: [redacted] Mr. [redacted] was sold a 2014 certified vehicle. We were unaware of the frame...
damage to the vehicle. When Mr. [redacted] brought the vehicle in we sent to a body shop for diagnosis and repair. Repair was made, however Mr. [redacted] said there was still an issue. Because of this we took the vehicle back and Mr. [redacted] purchased a 2015 [redacted] with us instead. Regards, David [redacted] Owner Loyalty Manager / Rental Director713.349.6117 Office 713.349.6163 Faxd[redacted]@centralhoustonnissanCENTRAL HOUSTON NISSAN
Advertising lower prices to get you in the sort then jacket by the price up after you sit down to do paperwork. Saying they need to add $2995 for car fax and safety check!! Liars!
I would put no stars if I could. These people lied to me saying that I had won a [redacted] Pro and all I had to do was pick it up. When I arrived they tried to sell me a car. When I asked about my prize they said that I would get my prize and to test drive a vehicle first. After the test drive they tried to pressure me into purchasing a new car. The manager even came and tried but I insisted that I was only there to pick up my prize. The manager then said "this guy isn't going to buy anything. Give him his prize." The salesman then walked me over to a post and said I didn't win the [redacted] Pro but I did win $2. What **. They even had the nerve to call me the next day and ask me if I had made it to my appointment. I told them I did and it was all a scam and I reported them to all the local news stations. I will never go to Central Houston Nissan again and I will make sure everyone I know does the same.
Revdex.com:
This letter is to inform you that Central Houston Nissan has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/10/2015 3:28:41 PM and assigned ID [redacted].
sans-serif;">From: [redacted] Sent: Saturday, May 02, 2015 2:38 PMTo: drteamSubject: Closed Complaint
To whom it may concern,
I wanted to write in regards to complaint: [redacted]
I got a message the the complaint was closed. I wanted to see if I could change that to resolved. I got a phone call from the company, and we resolved the issue, and I wanted to write in and see if there is any way to adjust what is showing on the complaint or if that affects the outcome in any way fro the business. I didn't know they didn't respond at all to the Revdex.com and had only responded directly to me. Let me know if there are any steps on my part to adjust the resolution listed on my complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
To Whom it May Concern:
The complaint I put in was not for two $25.00 gift cards. The complaint was for one $500.00 gift card and one $25.00 gift card. Along with these two gift cards I was also promised two gift cards to a restaurant and three full tanks of gas. No I have not received the $500.00 gift card and the $25.00 gift card. I did receive the two gift cards to the restaurant but my complaint is for the $500.00 gift card and the one $25.00 gift card.
From: [redacted] Sent: Saturday, March **, 2014 12:03...
PMTo: [redacted]Cc: drteamSubject: Revdex.com case # [redacted]
Hi [redacted]
This is [redacted], Customer relations manager at Central
Houston Nissan. I wanted to personally send you an email and hope we can
correct this issue. I noticed in your complaint that after your inspection we
missed a multiple serious defects that you had had to repair yourself. I can
assure you sir that we will do whatever we can to make sure we correct this
wrong. Please contact me so we can go into further details! I do look forward
to hearing from you!
[redacted]
Owner Loyalty Manager / Inventory
[redacted]
[redacted]
All offers are subject to a physical inspection prior to purchase in order to ensure the vehicle meets the description over the phone. Based on the physical appraisal we were not able to offer the price Mr [redacted] was requesting. We apologize for any inconvenience.
We would love to help [redacted] to get out of the car. However, there is one fact that we need to point out. As of October 2013, our company bought Baker South and changed the name to Central Houston Nissan. With that being said, if [redacted] would like to get in touch with the previous owner,...
he can contact them at Baker Nissan North on Highway 290.
Best regards,
[redacted]
Owner Loyalty Manager
Central Houston Nissan
2901 S. Loop West,
Houston, TX 77054
Phone: 713-661-9955
Office: 713-349-6113
Cell: 832-627-4720
Sent: Thursday, January 07, 2016 12:58 PMSubject: Complaint ID: [redacted] Customer Name: [redacted] Complaint ID: [redacted] Mr. [redacted] is a valued and loyal customer because of this we...
have contacted Mr. [redacted] and given him a shop credit for $110.00 to use at his discretion. He is very happy with this resolution. Regards, David M[redacted] Rental Director [redacted] [redacted] [redacted] [redacted]
BILLING AND COLLECTIONS ARE HORRIBLE MAKES ME WANT TO HIRE A LAWYER AND SUE ! THEY NOT ONLY HAD ME ON HOLD FOR 45 minutes they kept telling me its not their problem and to contact medicaid which I did. I was billed which is illegal because I was under medicaid at the time and medicaid said they never received claim even though Radiology had and even gave me my claim number. Than they told me they wouldnt resubmit claim when medicaid told me they have to resubmit!!! NEVER AGAIN !! HOSPITALS SHOULD NOT OFFER THESE SERVICES!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I appreciate that Mr. [redacted] has responded back to my compliant. As I have explained to him as well as the salesperson. I never agreed to or signed of on any paperwork stating my $500.00 and $25.00 Visa gift cards could be used towards my purchase. If Mr. [redacted] has any paperwork showing this where I have signed off I would really like this sent to me. Also about the expiration yes it states at the bottom of the page that it was expired but it has a second expiration date at the top that states it expires in February. So since Mr. [redacted] has pointed this out this to me as being a consumer is false advertisment.
I spoke with [redacted] this morning and explained our credit pull process. I apologized for any miscommication or confusing lingo on our behalf. We will be sending Mr. [redacted] a $100.00 [redacted] card as an apology for any confusion and as a reimbursment of the time spent at the dealer....
Please feel free to contact me with any further questions or concerns.
David M[redacted]
Owner Loyalty Manager
Sent: Thursday, January 07, 2016 1:11 PMSubject: Complaint ID: [redacted] Customer Name: [redacted] Complaint ID: [redacted] Vehicle was a wholesale unit needing a transmission that was mistakenly put...
on [redacted]. The vehicle was pulled after Ms. [redacted]'s visit and was not sold to another customer but sent to the auction. $50.00 gift card will be given To Ms. [redacted] for time and fuel as measure of good will. Have called and left message with number on file. Will confirm address upon return call and mail gift card out. Regards, David M[redacted] Rental Director [redacted] [redacted] Ph: 713-349-6117 Fx:713-349-6163
Sent: Monday, January 25, 2016 9:50 AMSubject: Complaint ID: [redacted] Customer Name: [redacted] Complaint ID: [redacted] Mr. [redacted] was sold a 2014 certified vehicle. We were unaware of the frame...
damage to the vehicle. When Mr. [redacted] brought the vehicle in we sent to a body shop for diagnosis and repair. Repair was made, however Mr. [redacted] said there was still an issue. Because of this we took the vehicle back and Mr. [redacted] purchased a 2015 [redacted] with us instead. Regards, David [redacted] Owner Loyalty Manager / Rental Director713.349.6117 Office 713.349.6163 Faxd[redacted]@centralhoustonnissanCENTRAL HOUSTON NISSAN
Advertising lower prices to get you in the sort then jacket by the price up after you sit down to do paperwork. Saying they need to add $2995 for car fax and safety check!! Liars!
I would put no stars if I could. These people lied to me saying that I had won a [redacted] Pro and all I had to do was pick it up. When I arrived they tried to sell me a car. When I asked about my prize they said that I would get my prize and to test drive a vehicle first. After the test drive they tried to pressure me into purchasing a new car. The manager even came and tried but I insisted that I was only there to pick up my prize. The manager then said "this guy isn't going to buy anything. Give him his prize." The salesman then walked me over to a post and said I didn't win the [redacted] Pro but I did win $2. What **. They even had the nerve to call me the next day and ask me if I had made it to my appointment. I told them I did and it was all a scam and I reported them to all the local news stations. I will never go to Central Houston Nissan again and I will make sure everyone I know does the same.
Revdex.com:
This letter is to inform you that Central Houston Nissan has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/10/2015 3:28:41 PM and assigned ID [redacted].
sans-serif;">From: [redacted] Sent: Saturday, May 02, 2015 2:38 PMTo: drteamSubject: Closed Complaint
To whom it may concern,
I wanted to write in regards to complaint: [redacted]
I got a message the the complaint was closed. I wanted to see if I could change that to resolved. I got a phone call from the company, and we resolved the issue, and I wanted to write in and see if there is any way to adjust what is showing on the complaint or if that affects the outcome in any way fro the business. I didn't know they didn't respond at all to the Revdex.com and had only responded directly to me. Let me know if there are any steps on my part to adjust the resolution listed on my complaint.
Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
To Whom it May Concern:
The complaint I put in was not for two $25.00 gift cards. The complaint was for one $500.00 gift card and one $25.00 gift card. Along with these two gift cards I was also promised two gift cards to a restaurant and three full tanks of gas. No I have not received the $500.00 gift card and the $25.00 gift card. I did receive the two gift cards to the restaurant but my complaint is for the $500.00 gift card and the one $25.00 gift card.
From: [redacted] Sent: Saturday, March **, 2014 12:03...
PMTo: [redacted]Cc: drteamSubject: Revdex.com case # [redacted]
Hi [redacted]
This is [redacted], Customer relations manager at Central
Houston Nissan. I wanted to personally send you an email and hope we can
correct this issue. I noticed in your complaint that after your inspection we
missed a multiple serious defects that you had had to repair yourself. I can
assure you sir that we will do whatever we can to make sure we correct this
wrong. Please contact me so we can go into further details! I do look forward
to hearing from you!
[redacted]
Owner Loyalty Manager / Inventory
[redacted]
[redacted]
All offers are subject to a physical inspection prior to purchase in order to ensure the vehicle meets the description over the phone. Based on the physical appraisal we were not able to offer the price Mr [redacted] was requesting. We apologize for any inconvenience.
Owner...
Loyalty ManagerDavid [redacted]
We would love to help [redacted] to get out of the car. However, there is one fact that we need to point out. As of October 2013, our company bought Baker South and changed the name to Central Houston Nissan. With that being said, if [redacted] would like to get in touch with the previous owner,...
he can contact them at Baker Nissan North on Highway 290.
Best regards,
[redacted]
Owner Loyalty Manager
Central Houston Nissan
2901 S. Loop West,
Houston, TX 77054
Phone: 713-661-9955
Office: 713-349-6113
Cell: 832-627-4720
Sent: Thursday, January 07, 2016 12:58 PMSubject: Complaint ID: [redacted] Customer Name: [redacted] Complaint ID: [redacted] Mr. [redacted] is a valued and loyal customer because of this we...
have contacted Mr. [redacted] and given him a shop credit for $110.00 to use at his discretion. He is very happy with this resolution. Regards, David M[redacted] Rental Director [redacted] [redacted] [redacted] [redacted]
BILLING AND COLLECTIONS ARE HORRIBLE MAKES ME WANT TO HIRE A LAWYER AND SUE ! THEY NOT ONLY HAD ME ON HOLD FOR 45 minutes they kept telling me its not their problem and to contact medicaid which I did. I was billed which is illegal because I was under medicaid at the time and medicaid said they never received claim even though Radiology had and even gave me my claim number. Than they told me they wouldnt resubmit claim when medicaid told me they have to resubmit!!! NEVER AGAIN !! HOSPITALS SHOULD NOT OFFER THESE SERVICES!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I appreciate that Mr. [redacted] has responded back to my compliant. As I have explained to him as well as the salesperson. I never agreed to or signed of on any paperwork stating my $500.00 and $25.00 Visa gift cards could be used towards my purchase. If Mr. [redacted] has any paperwork showing this where I have signed off I would really like this sent to me. Also about the expiration yes it states at the bottom of the page that it was expired but it has a second expiration date at the top that states it expires in February. So since Mr. [redacted] has pointed this out this to me as being a consumer is false advertisment.