I sincere apologies for this , It is not our practice to retain a deposit or down payment on a vehicle that was not purchased I have reviewed this with the employees mentioned and have directed the credit card to be credited back for the full amount
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I am completely dissatisfied with the dishonesty of kerry Chevrolet in Alexandria Kentucky*** *** lied about the item to be deliveredThe mats sent to me for one were not what was said to be secondly *** and myself even pointed at the mats they have displayed on their waiting area walls where other parts were displayedThe mats didn't even match the texture of those mats on the wallThis experience has been completely poorI called the company at one point to state that the mats that I was sent were clearly not what I was told I would receiveSome gentleman named *** (which I can only assume was a manager considering I asked to speak to one) who also just so happen to also be there during the purchase answered my callThis man was extremely rude arrogant and wanted absolutely nothing to do with making this matter rightHe actually instead started to yell and scream in the phone like a childCursed and told me to never told me to never call them ever again. *** was so into telling me how honest and proud he was and displaying how macho he was to make anything rightYelling and screaming was not customer service that was being a jerk The dishonest and arrogance of this company completely baffles me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The business did extend my warranty for years and I did receive the 2nd Key fob
Regards,
*** ***
We have reviewed the attachments , thank you for resending them . We acknowleged that the vehicle does have an intermitten starting problem , as she stated , I believe she used the word "random " When the vehicle came Ms *** was adviced that the code did not indicate any particular
problem We did verify that there was a recall on her vehicle , it was in fact performed , however that was not the problem with ramndom starting We did replace the parts she mentiioned , with her approval that it was still a trouble shooting effort The vehicle had a intermitten starting problem The last conversation we had was , Service manager , *** *** said to bring the vehicle back to us , we will explore further and there would no diagnostic charge at this time We will still honor that , if she like to bring it back we will not charge for any diagnostic work as a good will effort Should Ms*** want to do that , she can contact *** *** ( Service Manager) in the service department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Mr*** had his vehicle towed to Kerry Chevrolet and spoke with a service writer over the phone about the overheating of his Colorado truck Brian S*** (service writer ) had a verbal ok to tear into the engine Our diagnosis was that the blown head gasget was due to an after market hose that
was not approiatly installed , causing all the fluid to leak out Mr*** decided to pay the diagnosis charge and had his vehicle towed from our facilty Kerry Chevrolet takes customer satisfacion very seriously , and we are disapointed that Mr*** was not pleased In light of the situation and to keep good Revdex.com relations Kerry is willing to make good will adjustment and refund the disputed amount of $
I believe the complaint is with a different dealership We are the Hyundai Dealership in Alexandria Kentucky I believe the complaint is with "Kerry Hyundai in Florence , KyI will forward this information to the General Manager at that dealership
I’m sorry that the resolution we provided was unacceptable to you and that you feel any of the information we provided was fabricatedAll parties that were involved, discussed this matter together and were in agreement that we felt our response was accurate and fairI will try to clarify some of the information in our previous response and hopefully provide you with more accurate information, to address the comments in your responseWe were unable to provide you with a diagnosis for your concern because when you brought the car in for us to diagnose, the problem was not activeYou are experiencing what is referred to as an intermittent failure, which can be difficult to catch in the act, which is what we need to happen in order to accurately diagnose, and can be time consuming and frustrating for a customerWe provided as much diagnostic work as were able to with the tools and time we had that dayThe Service Advisor did schedule an appointment for you to return because unfortunately we did not have a rental car available at that time and advised you to return with the vehicle if the concern happened again prior to your appointmentAfter leaving our service department on your first visit, you called to complain that we had not replenished the fuel we used while diagnosing your car, which I did previously report inaccurately, stating that you called after the second visit with this complaintI did report that you came back, (for your appointment), complaining that your check engine light had come back on, not that you called in, (refer to first Revdex.com response)When you returned for your second visit we did offer a “Courtesy Car”, not a “Rental Car”, since we were unable to accommodate you on your first visit, resulting in you having to come backI apologize that on your second visit we were still unable to duplicate your concern after six days and miles of road testing, but as stated earlier, intermittent concerns can be very time consuming to catch in the actWe did not mention any other fees because we had no intention of charging you more unless we were able to make a repairMy comment was only to establish that we could have mentioned needing further diagnostic fees to proceed, as most service departments would have, but wanted to provide a better customer experience than most and didn’tIn regards to your key fob, we see them come in with the same tear in them as yours, which is due from pushing the buttons and the rubber wears thinI spoke with the mechanic that worked with your vehicle and he assured me he did not use the lock function because the vehicle stayed inside the shop each night in order for him to have access to it at all times to try and diagnose the concernAt no time was your vehicle left unlocked outside or neglected in any wayI apologize if I misled you with my statementI also apologize that it took a few days for someone to respond to your messages, however, I’m not sure who you left messages withYou stated you received a call from Scott W*** but I have never spoken with you nor received any messages from youMy Assistant Manager contacted you about this situation, after speaking with MrH*** and made the offer to sell you a key fob and cost and program it for freeAnd lastly, in regards to your cracked wheel, you brought the car to us and asked us to insect your passenger front tire because it was losing airWe were unable to find a leak in the tire meaning the air could have been leaking from a crack in the wheelWe did inform you that you had a bulge in the sidewall of your passenger rear tire and it is stated on Line C of your signed Repair Order ***, which you were provided a copy of, (see attached), and is usually a result of the tire suffering an impact which could be directly related to your wheel being cracked as wellI truly hope this provides more clarity with my first response and only want to resolve this matter in a fair and professional mannerThat being said, I will replace your key fob and make sure it is fully functional at no chargeI feel the $diagnostic fee is more than reasonable for the amount of work that we provided, trying to diagnose your vehicle’s concernWe are willing to continue to offer assistance in diagnosing and repairing the concernI do not feel we are responsible for your cracked wheel, since we did not perform any services that could have caused this to happen nor were negligent in any way
We attempted to address the issues with the purchase of the Jeep , Kerry Chevrolet did address the price discrepency and made the adjustment , we would have liked to had the oppurtunity to fix the top on the jeep to the customer's satisfaction , however she preferred to return the vehicle and
not proceed We honored those wishes and accepted the vehicle back This transaction was reversed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Customer said issue has been resolved to her satisfaction; especially helpful were Remington, Josh and SamThey did an even swap-out for a trade of vehiclesCustomer will shop with them again!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Despite the car being under factory warranty there is still the matter that the car has broken down twice in four months. I feel this is problematic even with it being a used car with low mileage. We also feel that the car continue to run under par but no warning lights have come on. Also when the salesman was contacted by e-mail and I expressed my disgust he only replied after the third email and said that he didn't feel it was necessary to reply when I had such disgust. I feel like we are being brushed under the rug because we are having problems and since the company already has their money they don't care. It shouldn't matter that the car is under warranty .
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it absolutely shows the poor character of Kerry Chevrolet that again they make a false statement in the response. At no time did anyone at the service center tell me they had to "tear" into my engine. In addition, the diagnosis that a hose was improperly installed is also a fabrication. It is disappointing, but telling, that this business is not able to admit to their mistakes in this matter.
Regards, [redacted]
Customer indicated Remington called asking for her husband's credit card number. She didn't have it and said to call her husband and gave him the number. Remington was rude during the call. He then called her husband, who gave him the number. They checked this morning and the credit still hasn't been applied.
I'm not really sure what the rejection of the offer means , we credited the credit card back for the full as requested . Our records show that it was done ,
After reviewing the deal packet and documents , I am confident that the transaction was not mis-represented in anyway . I would like to say that although we may have done everything right , I would like to offer an apology if in any way one of our employees offended you . I have spoken to all...
that were involved and they have been counseled . I also will look into the oil change certificates and make sure they are mailed to you as promised .
I would like to offer our apologies for what may have been an unsacceptable response from [redacted] on the phone , however I did review the conversation with him , I don't believe he meant it in away to offend . The vehicle was under factory warranty and hopefully the dealer in Florida was able to...
remedy the failure . We understand that when traveling and a failure occurs it can increase the frustration level . It's not an ideal situation , but thankfully the vehicle is covered under the warranty . Again , we apologize and have counseled with [redacted] to be more sensitive in the future .
During the tire inspection, we found a bulge in the sidewall of the passenger rear tire, which is usually associated with an impact to the tire from possibly a pothole in the road, a curb or debris in the road. We did not find a leak in the passenger front tire but found all the tires were low on...
air, so we adjusted all the pressures in each tire. We recommended not rotating the tires due to very low tread depth along with the bulge in the other tire but instead recommended replacing the tires, which the customer declined at that time. We advised the customer to return with the vehicle if there were any further concerns with the Check Engine Light or Temperature Gauge and only charged the customer $94.00 instead of the $114.00 since we did not rotate or repair any tires. The customer returned with the vehicle on August 15th 2017, complaining again that the Check Engine Light came on and the Engine Overheating message displayed. We did not ask for any diagnostic fees and provided the customer a free loaner car while we attempted to diagnose the concern. After six days and driving the customer’s vehicle 117 miles, we could not duplicate the customer’s concern. The coolant level was still full and we again scanned for any codes in the vehicle’s computer and found nothing. We contacted the customer, explained what we had done and that we were unable to duplicate the concern. We also recommended replacing the tires again and provided he customer an estimate and the customer declined again. We then asked the customer to pick up their vehicle and return ours since no further work would be performed. We did not charge the customer any amount of money for diagnostics or the loaner car. (See attached RO#[redacted]). The customer called the next day complaining that we used their gas and did not replenish it before returning the car back to the customer. We typically do not replenish fuel since it is a requirement for the technician to drive the vehicle in order to duplicate and diagnose the concern. This is the customer’s responsibility since it I the customers vehicle that needs repaired, however, we agreed to replenish the gas. The customer also complained that we damaged the key fob while in our possession resulting in it being inoperable now. We did not use this function on the key fob nor damage the key fob in any way. We offered to sell the customer a new key fob at a discounted price and would program it to the vehicle for free. The customer did not feel that was acceptable and the conversation stalled. We are now finding out the customer has a cracked wheel which could be a result of the impact bulge we notified the customer about on their first visit. We understand and appreciate the customer purchased the vehicle from us a year ago and find it unfortunate that they are having these concerns, but we cannot be held responsible for all mechanical failures and wear and tear the customer will experience with the vehicle. We could have charged the customer more for diagnostics and $35.00 a day for the rental car they were in for six days but did not for customer satisfaction reasons. We also offered to sell the customer a new key fob at our cost and program it for free. That offer still stands and we will be happy to assist the customer with any further concerns they may have. ..
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It appears as if the business made a mistake while replying to my complaint. The response was meant for Ms, [redacted]. The business has not addressed my concerns.
Regards,
[redacted]
First I would like to say that I'm sorry that you were not happy with the purchase . I did review the deal and saw where it was noted that all weather mats were due to the customer , unfortunatley , it did not specify "Impala " to be printed . Flloor mats are not custom made . we ordered the factory...
floor mats ( all weather) and to my knowledge they have been delivered to Mr. Reis . I apologize for anything that [redacted] may have said to cause mis- understanding , but we did deliver the all weather mats , factory original that are made for this vehicle .
I sincere apologies for this , It is not our practice to retain a deposit or down payment on a vehicle that was not purchased I have reviewed this with the employees mentioned and have directed the credit card to be credited back for the full amount
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I am completely dissatisfied with the dishonesty of kerry Chevrolet in Alexandria Kentucky*** *** lied about the item to be deliveredThe mats sent to me for one were not what was said to be secondly *** and myself even pointed at the mats they have displayed on their waiting area walls where other parts were displayedThe mats didn't even match the texture of those mats on the wallThis experience has been completely poorI called the company at one point to state that the mats that I was sent were clearly not what I was told I would receiveSome gentleman named *** (which I can only assume was a manager considering I asked to speak to one) who also just so happen to also be there during the purchase answered my callThis man was extremely rude arrogant and wanted absolutely nothing to do with making this matter rightHe actually instead started to yell and scream in the phone like a childCursed and told me to never told me to never call them ever again. *** was so into telling me how honest and proud he was and displaying how macho he was to make anything rightYelling and screaming was not customer service that was being a jerk The dishonest and arrogance of this company completely baffles me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The business did extend my warranty for years and I did receive the 2nd Key fob
Regards,
*** ***
We have reviewed the attachments , thank you for resending them . We acknowleged that the vehicle does have an intermitten starting problem , as she stated , I believe she used the word "random " When the vehicle came Ms *** was adviced that the code did not indicate any particular
problem We did verify that there was a recall on her vehicle , it was in fact performed , however that was not the problem with ramndom starting We did replace the parts she mentiioned , with her approval that it was still a trouble shooting effort The vehicle had a intermitten starting problem The last conversation we had was , Service manager , *** *** said to bring the vehicle back to us , we will explore further and there would no diagnostic charge at this time We will still honor that , if she like to bring it back we will not charge for any diagnostic work as a good will effort Should Ms*** want to do that , she can contact *** *** ( Service Manager) in the service department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Mr*** had his vehicle towed to Kerry Chevrolet and spoke with a service writer over the phone about the overheating of his Colorado truck Brian S*** (service writer ) had a verbal ok to tear into the engine Our diagnosis was that the blown head gasget was due to an after market hose that
was not approiatly installed , causing all the fluid to leak out Mr*** decided to pay the diagnosis charge and had his vehicle towed from our facilty Kerry Chevrolet takes customer satisfacion very seriously , and we are disapointed that Mr*** was not pleased In light of the situation and to keep good Revdex.com relations Kerry is willing to make good will adjustment and refund the disputed amount of $
I believe the complaint is with a different dealership We are the Hyundai Dealership in Alexandria Kentucky I believe the complaint is with "Kerry Hyundai in Florence , KyI will forward this information to the General Manager at that dealership
I’m sorry that the resolution we provided was unacceptable to you and that you feel any of the information we provided was fabricatedAll parties that were involved, discussed this matter together and were in agreement that we felt our response was accurate and fairI will try to clarify some of the information in our previous response and hopefully provide you with more accurate information, to address the comments in your responseWe were unable to provide you with a diagnosis for your concern because when you brought the car in for us to diagnose, the problem was not activeYou are experiencing what is referred to as an intermittent failure, which can be difficult to catch in the act, which is what we need to happen in order to accurately diagnose, and can be time consuming and frustrating for a customerWe provided as much diagnostic work as were able to with the tools and time we had that dayThe Service Advisor did schedule an appointment for you to return because unfortunately we did not have a rental car available at that time and advised you to return with the vehicle if the concern happened again prior to your appointmentAfter leaving our service department on your first visit, you called to complain that we had not replenished the fuel we used while diagnosing your car, which I did previously report inaccurately, stating that you called after the second visit with this complaintI did report that you came back, (for your appointment), complaining that your check engine light had come back on, not that you called in, (refer to first Revdex.com response)When you returned for your second visit we did offer a “Courtesy Car”, not a “Rental Car”, since we were unable to accommodate you on your first visit, resulting in you having to come backI apologize that on your second visit we were still unable to duplicate your concern after six days and miles of road testing, but as stated earlier, intermittent concerns can be very time consuming to catch in the actWe did not mention any other fees because we had no intention of charging you more unless we were able to make a repairMy comment was only to establish that we could have mentioned needing further diagnostic fees to proceed, as most service departments would have, but wanted to provide a better customer experience than most and didn’tIn regards to your key fob, we see them come in with the same tear in them as yours, which is due from pushing the buttons and the rubber wears thinI spoke with the mechanic that worked with your vehicle and he assured me he did not use the lock function because the vehicle stayed inside the shop each night in order for him to have access to it at all times to try and diagnose the concernAt no time was your vehicle left unlocked outside or neglected in any wayI apologize if I misled you with my statementI also apologize that it took a few days for someone to respond to your messages, however, I’m not sure who you left messages withYou stated you received a call from Scott W*** but I have never spoken with you nor received any messages from youMy Assistant Manager contacted you about this situation, after speaking with MrH*** and made the offer to sell you a key fob and cost and program it for freeAnd lastly, in regards to your cracked wheel, you brought the car to us and asked us to insect your passenger front tire because it was losing airWe were unable to find a leak in the tire meaning the air could have been leaking from a crack in the wheelWe did inform you that you had a bulge in the sidewall of your passenger rear tire and it is stated on Line C of your signed Repair Order ***, which you were provided a copy of, (see attached), and is usually a result of the tire suffering an impact which could be directly related to your wheel being cracked as wellI truly hope this provides more clarity with my first response and only want to resolve this matter in a fair and professional mannerThat being said, I will replace your key fob and make sure it is fully functional at no chargeI feel the $diagnostic fee is more than reasonable for the amount of work that we provided, trying to diagnose your vehicle’s concernWe are willing to continue to offer assistance in diagnosing and repairing the concernI do not feel we are responsible for your cracked wheel, since we did not perform any services that could have caused this to happen nor were negligent in any way
We attempted to address the issues with the purchase of the Jeep , Kerry Chevrolet did address the price discrepency and made the adjustment , we would have liked to had the oppurtunity to fix the top on the jeep to the customer's satisfaction , however she preferred to return the vehicle and
not proceed We honored those wishes and accepted the vehicle back This transaction was reversed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Customer said issue has been resolved to her satisfaction; especially helpful were Remington, Josh and SamThey did an even swap-out for a trade of vehiclesCustomer will shop with them again!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Despite the car being under factory warranty there is still the matter that the car has broken down twice in four months. I feel this is problematic even with it being a used car with low mileage. We also feel that the car continue to run under par but no warning lights have come on. Also when the salesman was contacted by e-mail and I expressed my disgust he only replied after the third email and said that he didn't feel it was necessary to reply when I had such disgust. I feel like we are being brushed under the rug because we are having problems and since the company already has their money they don't care. It shouldn't matter that the car is under warranty .
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it absolutely shows the poor character of Kerry Chevrolet that again they make a false statement in the response. At no time did anyone at the service center tell me they had to "tear" into my engine. In addition, the diagnosis that a hose was improperly installed is also a fabrication. It is disappointing, but telling, that this business is not able to admit to their mistakes in this matter.
Regards, [redacted]
Customer indicated Remington called asking for her husband's credit card number. She didn't have it and said to call her husband and gave him the number. Remington was rude during the call. He then called her husband, who gave him the number. They checked this morning and the credit still hasn't been applied.
I'm not really sure what the rejection of the offer means , we credited the credit card back for the full as requested . Our records show that it was done ,
After reviewing the deal packet and documents , I am confident that the transaction was not mis-represented in anyway . I would like to say that although we may have done everything right , I would like to offer an apology if in any way one of our employees offended you . I have spoken to all...
that were involved and they have been counseled . I also will look into the oil change certificates and make sure they are mailed to you as promised .
I would like to offer our apologies for what may have been an unsacceptable response from [redacted] on the phone , however I did review the conversation with him , I don't believe he meant it in away to offend . The vehicle was under factory warranty and hopefully the dealer in Florida was able to...
remedy the failure . We understand that when traveling and a failure occurs it can increase the frustration level . It's not an ideal situation , but thankfully the vehicle is covered under the warranty . Again , we apologize and have counseled with [redacted] to be more sensitive in the future .
During the tire inspection, we found a bulge in the sidewall of the passenger rear tire, which is usually associated with an impact to the tire from possibly a pothole in the road, a curb or debris in the road. We did not find a leak in the passenger front tire but found all the tires were low on...
air, so we adjusted all the pressures in each tire. We recommended not rotating the tires due to very low tread depth along with the bulge in the other tire but instead recommended replacing the tires, which the customer declined at that time. We advised the customer to return with the vehicle if there were any further concerns with the Check Engine Light or Temperature Gauge and only charged the customer $94.00 instead of the $114.00 since we did not rotate or repair any tires. The customer returned with the vehicle on August 15th 2017, complaining again that the Check Engine Light came on and the Engine Overheating message displayed. We did not ask for any diagnostic fees and provided the customer a free loaner car while we attempted to diagnose the concern. After six days and driving the customer’s vehicle 117 miles, we could not duplicate the customer’s concern. The coolant level was still full and we again scanned for any codes in the vehicle’s computer and found nothing. We contacted the customer, explained what we had done and that we were unable to duplicate the concern. We also recommended replacing the tires again and provided he customer an estimate and the customer declined again. We then asked the customer to pick up their vehicle and return ours since no further work would be performed. We did not charge the customer any amount of money for diagnostics or the loaner car. (See attached RO#[redacted]). The customer called the next day complaining that we used their gas and did not replenish it before returning the car back to the customer. We typically do not replenish fuel since it is a requirement for the technician to drive the vehicle in order to duplicate and diagnose the concern. This is the customer’s responsibility since it I the customers vehicle that needs repaired, however, we agreed to replenish the gas. The customer also complained that we damaged the key fob while in our possession resulting in it being inoperable now. We did not use this function on the key fob nor damage the key fob in any way. We offered to sell the customer a new key fob at a discounted price and would program it to the vehicle for free. The customer did not feel that was acceptable and the conversation stalled. We are now finding out the customer has a cracked wheel which could be a result of the impact bulge we notified the customer about on their first visit. We understand and appreciate the customer purchased the vehicle from us a year ago and find it unfortunate that they are having these concerns, but we cannot be held responsible for all mechanical failures and wear and tear the customer will experience with the vehicle. We could have charged the customer more for diagnostics and $35.00 a day for the rental car they were in for six days but did not for customer satisfaction reasons. We also offered to sell the customer a new key fob at our cost and program it for free. That offer still stands and we will be happy to assist the customer with any further concerns they may have. ..
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It appears as if the business made a mistake while replying to my complaint. The response was meant for Ms, [redacted]. The business has not addressed my concerns.
Regards,
[redacted]
First I would like to say that I'm sorry that you were not happy with the purchase . I did review the deal and saw where it was noted that all weather mats were due to the customer , unfortunatley , it did not specify "Impala " to be printed . Flloor mats are not custom made . we ordered the factory...
floor mats ( all weather) and to my knowledge they have been delivered to Mr. Reis . I apologize for anything that [redacted] may have said to cause mis- understanding , but we did deliver the all weather mats , factory original that are made for this vehicle .