To Whom It May Concern: Mr [redacted] came in to our dealership to have his truck looked at by our mechanics Upon arrival he was quoted the price for diagnostic, as this was needed to have a technician diagnose his vehicle and submit an accurate documentation to the customer's Service Advisor As Mr [redacted] has a warranty on his truck, the diagnostic fee wouldn't have been charged on his final bill if the problems he was experiencing with his vehicle were due to mechanical failureHowever, Mr [redacted] had visible damage on part of his vehicle and if the problems were found to be a result of this damage, the customer's warranty would not have provided any financial assistance towards repairWithout doing a proper diagnoses, we would be unable to determine if the repair was warrantable and if the warranty company was going to waive Mr [redacted] diagnostic feeWhile we understand the frustration of dealing with vehicle repairs, ABC Nissan must handle each and every service as dictated by the factory and the extended warranty companiesBoth of these entities pay for mechanical failure only, and do not provide payment if the repair needed was due to impact damage or damaged caused due to lack of proper maintenance of the vehicleWe are here and willing to assist Mr [redacted] with any of his future vehicle needs in our Sales or Service Departments, but we cannot offer service on a vehicle at no cost until we are assured the warranty can cover any of the vehicles necessary repairs Sincerely, Travis H***Managing Partner | ABC Nissan [redacted]
It's terrible news when a file doesn't close and never a positive outcome for either party It appears that the income the loan officer relied on initially gave an approval, however, the income obtained from the IRS transcripts during the process did not support the approval which is what the underwriter based her decision on We'd be happy to refund you the money you paid upfront which went to the appraisal and other third party expenses Over the years, we've had tens of thousands of customers and less than .01% are unhappy with our service Even though the number of unsatisfied customers is very low, we do see this as room for improvement and will use this experience to make improvementsIf you ever give us another chance, we will give you a $1,credit off our already low closing costsWe've never had less than a A+ rating with the Revdex.com and intend on keeping that!
Dear Revdex.com Representative,Our General Manager invited MrMorgan to come into the dealership and speak with him regarding his Complaint Both the General Manager and our Service Director went over MrMorgan's warranty purchase documentation and details of warranty coverage once more, as this was explained and presented to MrMorgan at time of purchaseOur Service director explained that the items he questioned in fact were not covered by the warranty MrMorgan purchased, as per his signature acknowledging the purchase and understanding of the warranty he purchased As a gesture of good faith our General Manager authorized the needed repairs, at our expense MrMorgan seemed appreciative and happy with the gesture.We value each and everyone of our customers We believe we have gone above and beyond for MrMorgan in authorizing repairs we were not liable for We appreciate the opportunity to respond to this matter.Best, Gizelle ***Compliance Director
Dear Revdex.com Representative,This Complaint was previously sent to us and the General Manager resolved it Was this re sent by mistake?Best, Gizelle ***Compliance Officer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My dispute is not with the pricing of the special edition rather it is with the non-disclosed $2k in dealer add ons that were not disclosed I told them to remove them or find me a model without them and they would not That is where the deception lies.If ABC was not at fault why did the general manager call me to offer me what I asked for? Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
To Whom It May Concern: After receiving the letter Ms [redacted] submitted to your organization, our General Sales Manager, William F [redacted] , reached out to the customer to discuss her concerns After speaking with one another, ABC Nissan committed to reimburse Ms [redacted] for the cost of new tires she had purchased for her Nissan 370Z and provide her with a wheel alignment at no charge We assured Ms [redacted] that her satisfaction was very important to us, and apologized for any frustration she had to encounter trying to have her vehicle's issues addressed by our staff She assured us that she is happy with the outcome of our meeting, and also comfirmed with our General Sales Manager that she attempted to retract the complaint with the Revdex.com after her issued had been resolved ABC Nissan is happy to be able to have helped Ms [redacted] with her concerns, and hope that she remains part of the Nissan family for many years to come Sincerely, Travis H***, Managing Partner
They have resolved a few issues but nothing about the warranty They say they have the conversation on video and voice recording but will not allow me to review
To Whom It May Concern: Mr [redacted] was issued a refund check for the warranty products he purchased from our store in the amount of $1158.22, after he submitted a similar letter of concern to the Attorney General's office eariler in the month Mr [redacted] cashed his refund check on 11/23/ As the customer has received and been paid his refund money, ABC Nissan considers this matter to be closed Sincerely, Travis H [redacted] General Manager | ABC Nissan
8/15/2017RE:Revdex.com dispute/HamiltonTo whom it may concern;MsHamilton presented her vehicle for service for the first time after purchase on 5/19/at milesShe was concerned that the vehicle was pulling at highway speedThe concern was resolved by aligning the vehicle steeringThe Nissan factory warranty provides for an adjustment period of months or 12,miles to address such concerns that can arise after deliveryThe second visit was on 6/23/at milesThe concern was creaking over bumpsThe vehicle was visually inspected for obvious issues and was then driven, utilizing an electronic listening device known as “chassis ears”This allows a tech to pinpoint a noise to its sourceThe intermittent noise was isolated to sway bar bushingsThese bushing are made of a very hard rubberWhen dry or, at extreme temperatures, hot or cold, they will cause noiseThe solution is to lubricate these bushings with silicone spray lubricantThis is a maintenance item, usually performed at oil change intervalsThis same bushing design is used on most vehicles todayAfter a test over bumps, the noise had been resolvedAn additional complaint related to a noise when turning was presented, but no noise was duplicated.The third visit was prompted by the customer’s recurring concern about the creaking noise over bumpsThe car was presented 6/27/at milesThe technician was unable to duplicate the concern, the car was driven by the technician and the service manager to confirmThere was no problem found and no repair performedThe repair order documents a total of miles in testing, from to ABC Nissan referred this complaint to Nissan’s District Technical SpecialHe scheduled a time to investigate at his next dealer visitThe customer was later apprised of the date and time.On 8/10/at miles, MsHamilton presented the car to be inspected by Nissan’s technical representativeHe advised that the vehicle was operating as designedHe could identify any noise and found no defectsThere was no repair to be performedThe car was driven a total of miles at this visit, ending at While the factory representative stated that the vehicle is operating as designed, that was not intended to infer that it was designed to make noiseRather, that under certain circumstance, the vehicle may make variety of noises that is inherent to its mechanical nature This does not indicate a defectAgain, due to temperature and lubrication, different noises may ariseAs such, ABC Nissan would be precluded from replacing parts to address any concerns, as the factory has deemed the car to be operating under specificationNissan Motor Corporation does not find a warrantable issue with the car as such there is nothing to be fixed or repairedAny further concerns regarding this item would need to be referred to the manufacturer consumer affairs department as it is not an issue with ABC Nissan
To Whom It May Concern: [redacted] was contacted on September 11, 2015, to discuss her experience with our dealership We apologized for any inconvenience she encoutered with our staff, or due to the time it took to review numbers on the vehicle she was considering trading in to purchase a new Nissan [redacted] was offered a $gas card as well as a $Visa gift card, as we hope that she recoups her time by enjoying a night out to dinner on [redacted] Her feedback is very much appreciated, as it allows us to grow and become more efficient as we help help our customersAgain, we appreciate [redacted] 's business and hope that she remains part of the [redacted] family for many years She is encouraged to contact us with any futher questions or concerns.Sincerely, [redacted] Executive Assistant to the General Manager [redacted]
We appreciate the opportunity but were unable to lend on the file due to the lack of comparison properties to support the value in the purchase and sale agreement. The property is a 2-unit detached (two single family homes on the same lot). We spent many hours on the file and protected... the interest rate without any cost to the applicant which cost thousand of dollars. We have other expenses which include title work, flood cert, credit reports, tax transcripts, fraud guard, and other items and are not seeking reimbursement. We proceeded in good faith and our costs for this file greatly exceed the deposit of $500. Nevertheless, if the applicant feels that he is owed his return of the $500 then please make a request to [redacted] and a refund will be issued. We have had many thousands of customers over the years and have a A+ rating at the RevDex.com which is the highest rating attainable. We have been told over and over again that we offer the lowest rates and most of our customers choose our no cost closing option and pay absolutely nothing at all. We also have a spotless record with the division of banks with zero overcharges in the history of the company.
To Whom It May Concern: The attached documents are in response to complaint # [redacted] - [redacted] Please let us know should you require anything furtherSincerely, Travis H***General ManagerABC Nissan [redacted]
In response to the Generall Manager of ABC Nissan, he states that we were given the paperwork before we left the dealership, he also states that these documents were mailed to us times, both statements are absolutely in true Had we been given the paper's or had received them in the mail, I would not have contacted the Revdex.com I did receive a phone call from the Finance Manager informing me that he was sending these papers by FedEx today, December 9, 2016, and that I would have to sign for them, as proof of actually receiving them I want to thank you for finally getting a response to our problem with this dealership [redacted]
We are trying as hard as we can to get this loan closed! This customer filed a extension but did not pay a significant tax liabilityCustomer states that they are not required to pay the balance until October 2, which is acceptable, however, the customer's CPA needs to confirm this and that office has not been responsive to our requests As soon as we have confirmation in writing from the CPA, we will be ready to roll We have given the borrower an extended rate lock for no charge notwithstanding worsening market conditions for ARM loansWe anticpate a favorable outcome for this transaction
To Whom It May Concern: ABC Nissan has reached out to MsL*** to inform her that the problems she is experiencing with her radio, Bluetooth, and back up camera are part of a recall that Nissan is aware of and working diligently to resolve. Our Parts Department has ordered MsL***'s
replacement parts, and has a scheduled appointment to have them installed on Monday, August 8th, in our Service Department. ABC Nissan will also be providing the customer a loaner vehicle, at no charge, to use for the day while these repairs are being completed. We are confident that these replacement parts will correct any problems that the customer is experiencing with her factory installed radio, it's features, and the back up camera screen. MsL*** was happy that we were able to get her in so quickly, and we look forward to helping facilitate these factory repairs. Sincerely, Travis H***General Managerth***@abcnissan.com
To Whom It May Concern: Mr [redacted] came in to our dealership to have his truck looked at by our mechanics Upon arrival he was quoted the price for diagnostic, as this was needed to have a technician diagnose his vehicle and submit an accurate documentation to the customer's Service Advisor As Mr [redacted] has a warranty on his truck, the diagnostic fee wouldn't have been charged on his final bill if the problems he was experiencing with his vehicle were due to mechanical failureHowever, Mr [redacted] had visible damage on part of his vehicle and if the problems were found to be a result of this damage, the customer's warranty would not have provided any financial assistance towards repairWithout doing a proper diagnoses, we would be unable to determine if the repair was warrantable and if the warranty company was going to waive Mr [redacted] diagnostic feeWhile we understand the frustration of dealing with vehicle repairs, ABC Nissan must handle each and every service as dictated by the factory and the extended warranty companiesBoth of these entities pay for mechanical failure only, and do not provide payment if the repair needed was due to impact damage or damaged caused due to lack of proper maintenance of the vehicleWe are here and willing to assist Mr [redacted] with any of his future vehicle needs in our Sales or Service Departments, but we cannot offer service on a vehicle at no cost until we are assured the warranty can cover any of the vehicles necessary repairs Sincerely, Travis H***Managing Partner | ABC Nissan [redacted]
It's terrible news when a file doesn't close and never a positive outcome for either party It appears that the income the loan officer relied on initially gave an approval, however, the income obtained from the IRS transcripts during the process did not support the approval which is what the underwriter based her decision on We'd be happy to refund you the money you paid upfront which went to the appraisal and other third party expenses Over the years, we've had tens of thousands of customers and less than .01% are unhappy with our service Even though the number of unsatisfied customers is very low, we do see this as room for improvement and will use this experience to make improvementsIf you ever give us another chance, we will give you a $1,credit off our already low closing costsWe've never had less than a A+ rating with the Revdex.com and intend on keeping that!
Dear Revdex.com Representative,Our General Manager invited MrMorgan to come into the dealership and speak with him regarding his Complaint Both the General Manager and our Service Director went over MrMorgan's warranty purchase documentation and details of warranty coverage once more, as this was explained and presented to MrMorgan at time of purchaseOur Service director explained that the items he questioned in fact were not covered by the warranty MrMorgan purchased, as per his signature acknowledging the purchase and understanding of the warranty he purchased As a gesture of good faith our General Manager authorized the needed repairs, at our expense MrMorgan seemed appreciative and happy with the gesture.We value each and everyone of our customers We believe we have gone above and beyond for MrMorgan in authorizing repairs we were not liable for We appreciate the opportunity to respond to this matter.Best, Gizelle ***Compliance Director
Dear Revdex.com Representative,This Complaint was previously sent to us and the General Manager resolved it Was this re sent by mistake?Best, Gizelle ***Compliance Officer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My dispute is not with the pricing of the special edition rather it is with the non-disclosed $2k in dealer add ons that were not disclosed I told them to remove them or find me a model without them and they would not That is where the deception lies.If ABC was not at fault why did the general manager call me to offer me what I asked for? Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
To Whom It May Concern: After receiving the letter Ms [redacted] submitted to your organization, our General Sales Manager, William F [redacted] , reached out to the customer to discuss her concerns After speaking with one another, ABC Nissan committed to reimburse Ms [redacted] for the cost of new tires she had purchased for her Nissan 370Z and provide her with a wheel alignment at no charge We assured Ms [redacted] that her satisfaction was very important to us, and apologized for any frustration she had to encounter trying to have her vehicle's issues addressed by our staff She assured us that she is happy with the outcome of our meeting, and also comfirmed with our General Sales Manager that she attempted to retract the complaint with the Revdex.com after her issued had been resolved ABC Nissan is happy to be able to have helped Ms [redacted] with her concerns, and hope that she remains part of the Nissan family for many years to come Sincerely, Travis H***, Managing Partner
I apologize for the outcome of your loan application and have provided you will all you have requested including a full refundI wish you good luck
They have resolved a few issues but nothing about the warranty They say they have the conversation on video and voice recording but will not allow me to review
I was just wondering the status of my $gift card for testing driving at the tent event
To Whom It May Concern: Mr [redacted] was issued a refund check for the warranty products he purchased from our store in the amount of $1158.22, after he submitted a similar letter of concern to the Attorney General's office eariler in the month Mr [redacted] cashed his refund check on 11/23/ As the customer has received and been paid his refund money, ABC Nissan considers this matter to be closed Sincerely, Travis H [redacted] General Manager | ABC Nissan
8/15/2017RE:Revdex.com dispute/HamiltonTo whom it may concern;MsHamilton presented her vehicle for service for the first time after purchase on 5/19/at milesShe was concerned that the vehicle was pulling at highway speedThe concern was resolved by aligning the vehicle steeringThe Nissan factory warranty provides for an adjustment period of months or 12,miles to address such concerns that can arise after deliveryThe second visit was on 6/23/at milesThe concern was creaking over bumpsThe vehicle was visually inspected for obvious issues and was then driven, utilizing an electronic listening device known as “chassis ears”This allows a tech to pinpoint a noise to its sourceThe intermittent noise was isolated to sway bar bushingsThese bushing are made of a very hard rubberWhen dry or, at extreme temperatures, hot or cold, they will cause noiseThe solution is to lubricate these bushings with silicone spray lubricantThis is a maintenance item, usually performed at oil change intervalsThis same bushing design is used on most vehicles todayAfter a test over bumps, the noise had been resolvedAn additional complaint related to a noise when turning was presented, but no noise was duplicated.The third visit was prompted by the customer’s recurring concern about the creaking noise over bumpsThe car was presented 6/27/at milesThe technician was unable to duplicate the concern, the car was driven by the technician and the service manager to confirmThere was no problem found and no repair performedThe repair order documents a total of miles in testing, from to ABC Nissan referred this complaint to Nissan’s District Technical SpecialHe scheduled a time to investigate at his next dealer visitThe customer was later apprised of the date and time.On 8/10/at miles, MsHamilton presented the car to be inspected by Nissan’s technical representativeHe advised that the vehicle was operating as designedHe could identify any noise and found no defectsThere was no repair to be performedThe car was driven a total of miles at this visit, ending at While the factory representative stated that the vehicle is operating as designed, that was not intended to infer that it was designed to make noiseRather, that under certain circumstance, the vehicle may make variety of noises that is inherent to its mechanical nature This does not indicate a defectAgain, due to temperature and lubrication, different noises may ariseAs such, ABC Nissan would be precluded from replacing parts to address any concerns, as the factory has deemed the car to be operating under specificationNissan Motor Corporation does not find a warrantable issue with the car as such there is nothing to be fixed or repairedAny further concerns regarding this item would need to be referred to the manufacturer consumer affairs department as it is not an issue with ABC Nissan
To Whom It May Concern: [redacted] was contacted on September 11, 2015, to discuss her experience with our dealership We apologized for any inconvenience she encoutered with our staff, or due to the time it took to review numbers on the vehicle she was considering trading in to purchase a new Nissan [redacted] was offered a $gas card as well as a $Visa gift card, as we hope that she recoups her time by enjoying a night out to dinner on [redacted] Her feedback is very much appreciated, as it allows us to grow and become more efficient as we help help our customersAgain, we appreciate [redacted] 's business and hope that she remains part of the [redacted] family for many years She is encouraged to contact us with any futher questions or concerns.Sincerely, [redacted] Executive Assistant to the General Manager [redacted]
We appreciate the opportunity but were unable to lend on the file due to the lack of comparison properties to support the value in the purchase and sale agreement. The property is a 2-unit detached (two single family homes on the same lot). We spent many hours on the file and protected... the interest rate without any cost to the applicant which cost thousand of dollars. We have other expenses which include title work, flood cert, credit reports, tax transcripts, fraud guard, and other items and are not seeking reimbursement. We proceeded in good faith and our costs for this file greatly exceed the deposit of $500. Nevertheless, if the applicant feels that he is owed his return of the $500 then please make a request to [redacted] and a refund will be issued. We have had many thousands of customers over the years and have a A+ rating at the RevDex.com which is the highest rating attainable. We have been told over and over again that we offer the lowest rates and most of our customers choose our no cost closing option and pay absolutely nothing at all. We also have a spotless record with the division of banks with zero overcharges in the history of the company.
To Whom It May Concern: The attached documents are in response to complaint # [redacted] - [redacted] Please let us know should you require anything furtherSincerely, Travis H***General ManagerABC Nissan [redacted]
No problem at all The remainder of the refund is being processed
In response to the Generall Manager of ABC Nissan, he states that we were given the paperwork before we left the dealership, he also states that these documents were mailed to us times, both statements are absolutely in true Had we been given the paper's or had received them in the mail, I would not have contacted the Revdex.com I did receive a phone call from the Finance Manager informing me that he was sending these papers by FedEx today, December 9, 2016, and that I would have to sign for them, as proof of actually receiving them I want to thank you for finally getting a response to our problem with this dealership [redacted]
We are trying as hard as we can to get this loan closed! This customer filed a extension but did not pay a significant tax liabilityCustomer states that they are not required to pay the balance until October 2, which is acceptable, however, the customer's CPA needs to confirm this and that office has not been responsive to our requests As soon as we have confirmation in writing from the CPA, we will be ready to roll We have given the borrower an extended rate lock for no charge notwithstanding worsening market conditions for ARM loansWe anticpate a favorable outcome for this transaction
To Whom It May Concern: ABC Nissan has reached out to MsL*** to inform her that the problems she is experiencing with her radio, Bluetooth, and back up camera are part of a recall that Nissan is aware of and working diligently to resolve. Our Parts Department has ordered MsL***'s
replacement parts, and has a scheduled appointment to have them installed on Monday, August 8th, in our Service Department. ABC Nissan will also be providing the customer a loaner vehicle, at no charge, to use for the day while these repairs are being completed. We are confident that these replacement parts will correct any problems that the customer is experiencing with her factory installed radio, it's features, and the back up camera screen. MsL*** was happy that we were able to get her in so quickly, and we look forward to helping facilitate these factory repairs. Sincerely, Travis H***General Managerth***@abcnissan.com