Commonwealth Motors

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.first of all, I asked for my title back because my tags were due at the end of January, which they knew about, and if they weren't going to get me the truck then I had to get my tags current on the dodge I was trading inNo one told me they were going to void the contractWhen we spoke with the finance company, they said it was the DEALERSHIPS choice for cash or trade in, NOT the finance companyThey finance company didn't care either wayThey told us the $3,cash was acceptable and did not understand why anything changed for payment or down payment, as it had not changed on their sideWe believe the oboy reason it did change was because the dealership could have gotten more money from the sale of the truck than just having the cash down Also as far as the help towards down payment, I call that a straight out lie as we would have been more than happy to accept such offer, and my wife even wrote and said we could keep payments at the agreed upon $or so and then pay back the dealership $a month, which was declined by the ***! We did not call the next day because we did not hear anything else back after my wife's email As far as [redacted] cussing, the [redacted] even spoke with [redacted] who ADMITTED to him that he did say something and yes that he did have a customer in front of him when he did it because he "was so pissed off" I think a lot of the issue had been the dealership misleading us to think we would get the truck, and at the same price, down payment and monthly payment as well, then they jack everything up on us at the end because it's a game about moneyAnd just because they put $7,(which the [redacted] told us was $4,000) into the truck, we shouldn't have had the bill passed onto us, even though we had been willing to pay the $12,995, with the same down payment and even a little higher monthly paymentsBut the [redacted] said, once again, the FINANCE COMPANY had an issue with it, when we spoke with the finance company and they said that is completely untrue But all of this BS aside from this dealership, we found a great truck that fits our needs better, that cost $2,more BUT this dealership accepted the $3,cash down and our payments are what they would have been for this smaller truck through this companySo I guess being turned down by them helped us out in the long runI just warn anyone else to get EVERYTHING in writing, document EVERYTHING, phone calls and emails and record conversations with anyone you talk to on the phone Regards, [redacted] ***

We sincerely try to ensure our customers are happy with their purchase and go above and beyond our formal obligations to do so In Mr [redacted] ’s case, he purchased the vehicle 5/1/and brought it back 5/3/saying that the alternator was bad and the car stalled We had our shop manager Brian C [redacted] check the vehicle with a battery load tester and a volt meter in front of Mr [redacted] The readings were exactly where they were supposed to be and Mr [redacted] acknowledged the same but said the vehicle stalled Like most vehicles, this one is equipped with a system from the factory that alerts the driver if the battery or alternator is not functioning properly in the form of a battery light and a check engine light The mechanic showed the customer that neither light was on and that the vehicle had no issue starting He then test drove the vehicle with the customer The car performed as it should and the customer left When the customer was leaving, the mechanic notified our salesman Chris M [redacted] and me that the customer stalled the vehicle twice pulling out of the parking lot and he might need some practice operating a vehicle with a manual transmission Later that same day, the Mr [redacted] called saying the vehicle stalled at an intersection and he was having it towed to us When the car arrived, we rechecked the charging system with the load tester and the volt meter – still perfect We then started the vehicle and checked for warning lights – again no issue Our shop manager then test drove the vehicle and found no problem We then had the customer ride in the passenger seat with his salesman Chris driving – no problems at all However, on the way back to the dealership Chris pulled over and let Mr [redacted] drive Chris observed Mr [redacted] stall the vehicle multiple times due to lack of proficiency with a manual transmission Chris advised Mr [redacted] that he should spend some time working on driving a stick shift or trade it in for an automatic Mr [redacted] said he would think about it and left the vehicle at the dealership The next morning 5/4/I took the vehicle for a drive myself It started and drove perfectly – no issues at all Chris then test drove the vehicle and found no issues at all Chris called the customer and told him we had checked the vehicle multiple times and it ran great Chris again asked the customer if he wanted to trade it in for an automatic He said he would be down later to pick it up and Chris recommended that he bring someone to drive the vehicle The customer picked up the vehicle and we didn’t hear anything else until recently Mr [redacted] called and asked us to replace the battery again We told Mr [redacted] that we had thoroughly checked the charging system multiple times and any maintenance the vehicle may need in the future is his responsibility Attached please find the signed and dated Buyers Order, Buyers Guide, Waiver of Benefits, Delivery Confirmation, and VA State Inspection form The terms of the sale clearly state the customer is responsible for any and all repairs after the date of purchase We tried to assist the customer in good faith but as is sometimes the case, no good deed goes unpunished

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below(Also pertaining to the complaint filed to the Office of the Attorney General of Virginia, and the response submitted by parties representing Commonwealth Motors) This response in no way satisfies my request to resolve these issuesSince there was no offer made, even one with reasonable accommodation, I am seeking the same resolution(s) as I previously requested It seems that there may be some confusion or obscurities here about all of the facts surrounding this occurrence and how it unfoldedI would like this opportunity to bring to light these misunderstandings and/or falsities In reference to the response from parties representing Commonwealth Motors to the Revdex.com and the Office of the Attorney General - Virginia: In paragraph and the time frames in question are cited as "on or about" and the spin implied is not in my favorLuckily, since I was purchasing this vehicle sight unseen due to my line of work, I thought it prudent and logical to document it all rather thoroughlyTo explain, the shipper picked up the vehicle on August 16th, and the vehicle arrived to my place of residence early in the morning on August 17th, 2014, thanks to a shipping service hired through [redacted] Issues were noted by the shipping service upon arrival to pick up the vehicle and more were noted while the vehicle was in transit to my locationIssues and damages were apparent immediately to me and I reached out to Commonwealth Motors very quickly for a responseI have documented and saved communication with the salesman of Commonwealth Motors, who sold me the vehicleSome of this communication occurred between my phone and his (both office and cell) phonesThis communication included calls and text messages stating the issues I experienced from the day it arrived August 17th, to August 20th, 2014, the significance of which comes up laterI also have it documented that I made several attempts to get a hold of the [redacted] of Commonwealth Motors between August 17th, and August 31st, These attempts at communicating with the dealership included leaving voice-mails, speaking to the salesman [redacted] (who made the deal), speaking with the office manager [redacted] , and even through email to Commonwealth MotorsAny communication that actually was had during this time was virtually reduced to a phrase like the [redacted] will get back to you as soon as he canIt wasn't until September that I was contacted back, via phone, by the [redacted] of Commonwealth Motors in response to my numerous complaints In paragraph it is stated that I was advised not only that the vehicle was sold "AS-IS" but that there was no body damage to the vehicle before it was shippedHowever, on August 14th, I received a text picture set from [redacted] the salesman, indicating that he may have forgotten to mention that the vehicle had a large dent and a long scratch on the rear driver side of the vehicleCoincidentally, this was the same day that the direct deposit was made into Commonwealth Motors' account as payment in full for the vehicleThus, the "no body damage before it was shipped" claim made both over the phone to me and in print in the response to my complaint is obviously a fabricationAgain, the shipping service I chose, did not arrive to pick up the vehicle until August 16th, Here is one of the picture messages I was sent from [redacted] of Commonwealth Motors (see [redacted] )This representation of the vehicle is not the same likeness as it was listed online and advertised with In paragraph it is stated that Commonwealth Motors contacted me to inquire about an accident that occurred in IndianaSuch contact was never madeAgain, the first conversation I had with Commonwealth Motors' [redacted] wasn't until September and the [redacted] accident was not brought up at all by either partyThere was no further contact aside from a title issue some weeks later In paragraph and it is stated that I failed to communicate key information in my complaints and that I am the perpetrator in this case of fraudWhile I understand why it was stated in such a manner, I do not agree with this treatment of a customer, even one who has a complaintThanks to thorough documentation I can counter this accusation and again continue on my justified path to seeking restitution, reparations, and/or suitable resolve(see Exhibits X,Y,Z,Z2.PDF) To describe in detail, the "key pieces of information" in question are regarding an accident that happened in [redacted] which are not key, vital, or even necessary to state in my complaints on several grounds, as follows: (As a preface, please note that this was a minor accidentA same direction sideswipe which caused the vehicle to go over the curb in an effort to avoid the collisionLogic alone should be adequate enough evidence to demonstrate that this type of occurrence could not have resulted in the $14,estimate from Auto Collision Service.) 1) Exhibit X, shows the police report regarding the accident in questionIt clearly shows that on August 19th, the time police were notified was 3:56pm and the time they arrived on the scene of the accident was 4:05pm 2) Exhibit Z and Z2, shows the receipt for a used car inspection and the results of the inspection from Hires Automotive Center on August 19th, The receipt clearly shows that at 12:18pm we paid for the inspection after it was doneThis was almost four hours before the accident occurredAfter careful review of Exhibit"Z" it is apparent that many if not most of the issues noted are in direct correlation with the pre-existing damages that Auto Collision Service provided(this document was Exhibit in the previous response, and is also seen here as "suburban issues ex 5") 3) Exhibit Y, shows a release of liability for Auto Collision Service with regard to the vehicle having a significant amount of prior damage to the vehicle, not related to this collisionThe estimate provided referred to in this document is Exhibit 5, which is only issues remaining after the damages from this accident were repairedAgain, please refer to Exhibit Z and note the correlating repairs needed Additionally, in paragraph it states that it's likely that my complaints result from the vehicle and vehicle operator not being insured at the time of the accident in IndianaHowever, again it is documented that before the vehicle left Commonwealth Motors, the vehicle was added to our insurance policy for both [redacted] and myself as full coverageInsurance did cover the damages from the sideswipe occurrence Lastly, according to my research "Auto Dealer Fraud" explains unlawful and deceptive practices with regard to auto dealers when selling a vehicleThis can include advertising and failure to disclose pertinent information about a vehicleOnce all the facts are in it is clear and obvious that I have been taken advantage of in this scenario and treated unfairlyThis transaction seems to characterize illegal practices such as non-disclosure and affirmative misrepresentationIf I had known the truth about this vehicle I would not have made the purchase I owe it to my family to pursue justice on this matter and to seek a resolution that is satisfactory and fairWinter is coming here and I have a partially functioning vehicle as it was when it left Commonwealth MotorsI am confident that the evidence I have provided is sufficient enough to reaffirm my case, illustrate and assert my complaints and their validity, and refute allegations against me Please let me know what more information I can provide to help see this situation resolved Regards, [redacted]

I've always wanted a [redacted] ***, ever since they first came out in I found one at this location at a reasonable price I took it in later with a few issues (interior lights not working, check engine light on, gas gauges always says empty, transmission slips and jerks the vehicle when changing from 1st to 2nd gear) I was told all repairs will be done by the next day When I called the following evening, the lady on the phone said no one told them I needed it the next day, and that it may take several days to fix About days later they called me and said all of my issues were fixed Driving the vehicle back I noticed the jerking of the transmission has been reduced from happening 50% of the time to only happening 10% of the time The check engine light was no longer on, interior lights worked, and the gas gauge was workingAbout a week later I was stuck in the middle of a intersection because of the transmission Now when you put it into drive, reverse or anything besides 1st gear, it will not accelerate I thought I was okay since I was still withing my day warranty, but I was doomed When I called and told them the news, they basically said that since I did not buy the extended warranty, and their day warranty does not cover transmissions, I will have to get the repairs done on my own and that they could recommend repair shops After taking it to my mechanic, he said that there is no way they did not know that the transmission was bad before they sold it Transmission Parts & Labor...$1475...all before I even make my first car payment Thanks Commonwealth Motors

Dear [redacted] Please be advised that my office represents Commonwealth Motors, L.L.c., a Virginia limited liability company ("Commonwealth Motors")r have had a chance to review the Complaint filed by Mr [redacted] regarding the sale of a [redacted] , [redacted] and I am responding thereto on behalf of my client, Commonwealth Motors On or about August 2014, my client was contacted by [redacted] seeking to purchase a [redacted] that had been listed on [redacted] After speaking with my client, [redacted] indicated that he wanted to proceed to purchase the vehicleThe paperwork was sent via [redacted] to [redacted] for signing, which included the buyer's guide and orderA [redacted] of the Buyer's Guide and the Buyer's Order are [redacted] hereto as [redacted] ***IAs part of the purchase, [redacted] purchased a Six (6) Months/Seventy-Five Hundred (7,500) miles service contract, which is provided through [redacted] ***A [redacted] of the service contract is [redacted] hereto as [redacted] The Virginia state inspection receipt is [redacted] here [redacted] A [redacted] of the [redacted] certificate of title with the dealer transfer completed is [redacted] as [redacted] The vehicle was picked up on or about August 14,2014, by an automobile transportation company that was selected by [redacted] ***, which [redacted] dealt with directly and paid for separatelyCommonwealth Motors had no involvement in the shipping of the vehicleAs part of the initial disclosure, my client provided [redacted] with a [redacted] vehicle history report same is [redacted] hereto as [redacted] ***The estimate for repairs shows among other things body damage and frame damageMy client advised [redacted] that the vehicle was sold "AS-IS" and that there was no body damage to the vehicle before it was shipped and that the car faxed report that was provided before the sale showed that vehicle had been in an accident in but the repairs were made Upon seeing that the estimate was coming from a body repair shop, my client made inquiries, and requested another [redacted] vehicle history reportA [redacted] of which is [redacted] hereto as [redacted] The new [redacted] vehicle history report shows that the vehicle had now been reported as being involved in an accident in the state of [redacted] on August 19, 2014, approximately five (5) days after the vehicle was purchased from Commonwealth Motors, LLCWhen my client contacted [redacted] to inquire if the vehicle as involved in an accident, [redacted] denied that the vehicle was in an accidentMy client then made inquiries about the title which confirmed there was only one (1) title to the vehicle, which was the title assigned to [redacted] then filed a complaint with the Better Business Bureau ("Revdex.com")A [redacted] of the complaint is [redacted] as [redacted] In preparing to respond to the Revdex.com my client discovered an automobile accident report that could be purchased on lineMy client purchased a [redacted] of the [redacted] collision reportA [redacted] of which is [redacted] hereto as [redacted] According the [redacted] crash report, the vehicle (the same [redacted] with the matching VIN number) was being operated by a [redacted] , whose address matches [redacted] addressAccording to the accident report, [redacted] , who was driving vehicle, was changing lanes, which struck the ***, being operated by [redacted] and caused her to run off the curb, flattening both of her passenger side tires and causing damage to the vehicleAccording to the accident report, the estimated damage to the vehicle ranges from Five Thousand to Ten Thousand and 00/Dollars ($5,- $10,000.00) It is clear that based upon the [redacted] report and the [redacted] accident report that the vehicle purchased by [redacted] was functioning properly and was being operated by someone who resides with him after it was delivered to him in AugustThe vehicle was then involved in an automobile accident on August 19, 2014, approximately days after the sale to [redacted] ***What [redacted] fails to include in his complaint to your office and to the Revdex.com is 1hat the vehicle was involved in an automobile accident, in which it was side swiped and drive off the road causing both of the tire on the passenger side of the vehicle to blow on impact I would note that in all of [redacted] complaints he leaves out a key piece of informationThe vehicle was involved an accident on August 19, My client did not receive any complaints from [redacted] until after the automobile accidentI would surmise that [redacted] grievance is that the vehicle and the driver were not yet insured when the accident occurredI would suggest that [redacted] actions of claim that the vehicle was damaged when it arrived to him is and that his failure to disclose the accident in his complaint is fraudulent and a devise or scheme to defraud my client into obtaining money by and fraudulent pretenses and representation though the use of the mail or wire, which would constitute wire-fraud To the extent the claim is that Commonwealth Motors said that the vehicle was in good operating condition without mechanical issues cannot be a ground for fraud as such is merely sales talkSee: [redacted] A car dealer's statement that "the vehicle is was in excellent condition cannot be viewed as anything more than an opinion Merely stating that the property is in excellent condition, without more, is clearly a matter of opinion in the manner of puffing." Id My client is more than happy to cooperate and provide your office with any additional information that you may needPlease do not hesitate to contact me should you require any additional information I am also sending a [redacted] of this letter to the Revdex.com as my client's official response to him, as it shows that [redacted] not only failed to disclose the accident to my client and your office, but also to the Revdex.com Again, should you have any questions or concerns, please do not hesitate to contact my office

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The previous times I called the company, I spoke with malesJust because it was not documented that I called previous times, does not mean that I did not callWhen I purchased the vehicle in January, the salesman Alex stated that I had a three month warrantyWhile speaking with the office manager last week, she stated that their company usually provides a eight month warrantyBut the paperwork that was attached by the company states that I had a six month warrantyWhich one is it? No matter how many months, the call that was placed last week was not the first time that I called the company about an issue about my vehicleNo one every gave me an answer to questions that I asked nor did anyone ever seem interested in helping meThis company and the people who work for this company only care about money and themselvesNo one can estimate all of the things that could be wrong with a vehicle by test driving it before purchasing itAs long as the people working for Commonwealth Motors are getting paid, that's all that matterWhich is terrible customer serviceThe same day I purchased my vehicle, there was a couple there who were very upset and unpleased with the companyI should have took their situation into consideration before spending my money with Commonwealth MotorsNow I'm stuck with a car that's not drivable and I've only had my vehicle for monthsNot even a year yet! I understand what consists of buying a used car but I would never expected to have to deal with only having a car for months due to a bad transmissionI also never expected to have to deal with a company who has terrible customer serviceAlthough the males that I spoke with didn't seem like they wanted to help me, they were never as rude as the office manager who I spoke with was Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had the car reviewed by a mechanic before the purchase date on April 24, and a few things were found, one being the battery's marginal health When the deposit was placed on the vehicle April 28, 2016 the dealer agreed to address the necessary issues before the purchase The battery was not replaced and the car stalled minutes after the purchase Commonwealth Motors stands behind the idea that the driver's 'poor skill level' has altered the car when the problem existed before the purchase and minutes after because they failed to do what they said they were going to do Although the battery does test within the range, the battery has dead cells and will struggle to hold a charge After multiple tests Commonwealth Motors refused to acknowledge this because 'it tested within the range.' As of May 30, the battery stalled the vehicle and is no longer in the car because the dead cells fail hold a charge without a jump to regain operable strength A driver's shifting abilities doesn't kill a 'good battery' in a month
Regards,
Xavier ***

My wife and I were shopping around came across there add in a local paperSpent a couple hours driving and looking at the inventory on the lot ended up purchasing a *** s-and couldn't be more satisfied the sales and service team were on point.everyone we spoke too was happy to help and answer our questions and address our concerns I will be recommending them to anyone I know looking for a good used car

The customer contacted Revdex.com to state that since this complaint was filed the business has reached out to him directly and is resolving this case

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.first of all, I asked for my title back because my tags were due at the end of January, which they knew about, and if they weren't going to get me the truck then I had to get my tags current on the dodge I was trading in. No one told me they were going to void the contract. When we spoke with the finance company, they said it was the DEALERSHIPS choice for cash or trade in, NOT the finance company. They finance company didn't care either way. They told us the $3,000 cash was acceptable and did not understand why anything changed for payment or down payment, as it had not changed on their side. We believe the oboy reason it did change was because the dealership could have gotten more money from the sale of the truck than just having the cash down.  Also as far as the help towards down payment, I call that a straight out lie as we would have been more than happy to accept such offer, and my wife even wrote and said we could keep payments at the agreed upon $320 or so and then pay back the dealership $50 a month, which was declined by the [redacted]! We did not call the next day because we did not hear anything else back after my wife's email.  As far as [redacted] cussing, the [redacted] even spoke with [redacted] who ADMITTED to him that he did say something and yes that he did have a customer in front of him when he did it because he "was so pissed off". 
I think a lot of the issue had been the dealership misleading us to think we would get the truck, and at the same price, down payment and monthly payment as well, then they jack everything up on us at the end because it's a game about money. And just because they put $7,000 (which the [redacted] told us was $4,000) into the truck, we shouldn't have had the bill passed onto us, even though we had been willing to pay the $12,995, with the same down payment and even a little higher monthly payments..... But the [redacted] said, once again, the FINANCE COMPANY had an issue with it, when we spoke with the finance company and they said that is completely untrue. 
But all of this BS aside from this dealership, we found a great truck that fits our needs better, that cost $2,000 more BUT this dealership accepted the $3,000 cash down and our payments are what they would have been for this smaller truck through this company. So I guess being turned down by them helped us out in the long run. I just warn anyone else to get EVERYTHING in writing, document EVERYTHING, phone calls and emails and record conversations with anyone you talk to on the phone. 
Regards,[redacted]

Mrs. [redacted] purchased a [redacted] January 25, 2016 from Commonwealth Motors, LLC and purchased a 6 month/7,500 mile service contract from [redacted].  The vehicle was purchased AS-IS from Commonwealth Motors, LLC.  Attached please find the Buyers...

Order and Buyers Guide signed and dated by both parties stating the terms of the sale to be AS-IS.  These documents say clearly in large font, all caps that the vehicle “…is not covered by any dealer warranty.  I understand that the dealer is not required to make any repairs after I buy this vehicle.  I will have to pay for any repairs this vehicle will need.”  Attached also find the Delivery Confirmation document signed and dated by both parties stating that the customer has had the opportunity to test drive the vehicle, is satisfied with its condition, and that any promises about the vehicle are put in writing.  Lastly please find attached the Service Contract signed and dated by Mrs. [redacted] clearly showing the term to be 6 months/7,500 miles in the top right of the document.  Mrs. [redacted] warranty expired 7/25/16 and any repairs the vehicle needs after that date are her responsibility.  Mrs. [redacted] received copies of all this paperwork when she purchased the vehicle. I was personally in the room when our office manager was talking to Mrs. [redacted].  I saw the office manager pull the Carfax and heard her relay the information it contained to Mrs. [redacted] – 3 owners, no accidents, and very good service history.  Our office manager has been with us for 6 ½ years and is the one that audits our files and keeps our records.  She was not confused or misstating anything.  She simply read the paperwork to Mrs. [redacted].
Regarding Mrs. [redacted] claim that she called the office with service questions and was not helped, I see nothing in her file to indicate any such conversations.  We keep a log of such conversations in each file and her call on 8/18/16 at 9:45 AM was the first conversation of note.
All relevant documents are attached as .pdf's.  Please let me know if you require different formatting or if there is any other information I can provide with regard to this transaction.

We sincerely try to ensure our customers are happy with their purchase and go above and beyond our formal obligations to do so.  In Mr. [redacted]’s case, he purchased the vehicle 5/1/16 and brought it back 5/3/16 saying that the alternator was bad and the car stalled.  We had our shop...

manager Brian C[redacted] check the vehicle with a battery load tester and a volt meter in front of Mr. [redacted].  The readings were exactly where they were supposed to be and Mr. [redacted] acknowledged the same but said the vehicle stalled.  Like most vehicles, this one is equipped with a system from the factory that alerts the driver if the battery or alternator is not functioning properly in the form of a battery light and a check engine light.  The mechanic showed the customer that neither light was on and that the vehicle had no issue starting.  He then test drove the vehicle with the customer.  The car performed as it should and the customer left.  When the customer was leaving, the mechanic notified our salesman Chris M[redacted] and me that the customer stalled the vehicle twice pulling out of the parking lot and he might need some practice operating a vehicle with a manual transmission.  Later that same day, the Mr. [redacted] called saying the vehicle stalled at an intersection and he was having it towed to us.  When the car arrived, we rechecked the charging system with the load tester and the volt meter – still perfect.  We then started the vehicle and checked for warning lights – again no issue.  Our shop manager then test drove the vehicle and found no problem.  We then had the customer ride in the passenger seat with his salesman Chris driving – no problems at all.  However, on the way back to the dealership Chris pulled over and let Mr. [redacted] drive.  Chris observed Mr. [redacted] stall the vehicle multiple times due to lack of proficiency with a manual transmission.  Chris advised Mr. [redacted] that he should spend some time working on driving a stick shift or trade it in for an automatic.  Mr. [redacted] said he would think about it and left the vehicle at the dealership.  The next morning 5/4/16 I took the vehicle for a drive myself.  It started and drove perfectly – no issues at all.  Chris then test drove the vehicle and found no issues at all.  Chris called the customer and told him we had checked the vehicle multiple times and it ran great.  Chris again asked the customer if he wanted to trade it in for an automatic.  He said he would be down later to pick it up and Chris recommended that he bring someone to drive the vehicle.  The customer picked up the vehicle and we didn’t hear anything else until recently Mr. [redacted] called and asked us to replace the battery again.  We told Mr. [redacted] that we had thoroughly checked the charging system multiple times and any maintenance the vehicle may need in the future is his responsibility.  Attached please find the signed and dated Buyers Order, Buyers Guide, Waiver of Benefits, Delivery Confirmation, and VA State Inspection form.  The terms of the sale clearly state the customer is responsible for any and all repairs after the date of purchase.  We tried to assist the customer in good faith but as is sometimes the case, no good deed goes unpunished.

Mrs. [redacted] purchased a [redacted] January 25, 2016 from Commonwealth Motors, LLC and purchased a 6 month/7,500 mile service contract from [redacted].  The vehicle was purchased AS-IS from Commonwealth Motors, LLC.  Attached please find the Buyers Order and Buyers Guide signed...

and dated by both parties stating the terms of the sale to be AS-IS.  These documents say clearly in large font, all caps that the vehicle “…is not covered by any dealer warranty.  I understand that the dealer is not required to make any repairs after I buy this vehicle.  I will have to pay for any repairs this vehicle will need.”  Attached also find the Delivery Confirmation document signed and dated by both parties stating that the customer has had the opportunity to test drive the vehicle, is satisfied with its condition, and that any promises about the vehicle are put in writing.  Lastly please find attached the Service Contract signed and dated by Mrs. [redacted] clearly showing the term to be 6 months/7,500 miles in the top right of the document.  Mrs. [redacted] warranty expired 7/25/16 and any repairs the vehicle needs after that date are her responsibility.  Mrs. [redacted] received copies of all this paperwork when she purchased the vehicle. I was personally in the room when our office manager was talking to Mrs. [redacted].  I saw the office manager pull the Carfax and heard her relay the information it contained to Mrs. [redacted] – 3 owners, no accidents, and very good service history.  Our office manager has been with us for 6 ½ years and is the one that audits our files and keeps our records.  She was not confused or misstating anything.  She simply read the paperwork to Mrs. [redacted].Regarding Mrs. [redacted] claim that she called the office with service questions and was not helped, I see nothing in her file to indicate any such conversations.  We keep a log of such conversations in each file and her call on 8/18/16 at 9:45 AM was the first conversation of note.All relevant documents are attached as .pdf's.  Please let me know if you require different formatting or if there is any other information I can provide with regard to this transaction.

All of our vehicles are thoroughly checked, state inspected by a licensed state inspector, and come with a complimentary warranty (see attached).  Mrs. [redacted] also purchased a 6 month/6000-mile service contract from ASC Warranty that covers the engine, transmission, drive axle assembly, seals...

and gaskets, A/C, cooling system, electrical system, 24-hr roadside assistance, and rental car (see attached).  This particular vehicle was purchased from [redacted] and was checked by them and by us before we took delivery.  Had we found any major issues we could have returned it to [redacted] for a full refund within 7 days.  We then had our shop go through it and brake pads were replaced 1/5/17.  Later on 1/5/17 we took it to [redacted] at [redacted] where it passed a [redacted] State inspection (see attached).  Mrs. [redacted] purchased the vehicle 2/25/17 after test driving and checking it.  She found no issues that needed to be addressed at that time per the signed and dated Delivery Confirmation (see attached). She called approximately a month after purchase and said one of the door locks stopped working.  We replaced the left front door lock actuator on or around 3/28/17 as a courtesy and at our sole expense.  She then came in on 5/11/17 and said the vehicle was shifting “funny”.  We test drove it with Mrs. [redacted] and found no issue.  We scanned the computer for codes and found none.  She then called on 5/15/17 and said it was still shifting fine but the starter wasn’t working.  We checked her warranty policy, told her it should be covered, and gave her the number to the warranty company.  She came to our dealership the next day yelling and cussing that we need to fix the starter.  We called our shop to have a mechanic come and look at it.  She said she was going to the shop - we told her to please wait and that customers aren’t allowed in the shop for insurance reasons.  She went to the shop anyway – the mechanic was on his way by that time and told her to please go back to the dealership – he would be right there.  I met her and her friend at the dealership to check the vehicle myself.  She was on the phone when she got back so I checked the vehicle with her friend.  Her friend and I started the car 10 – 12 times, no issue at all with the starter.  Our mechanic started the car another 5-6 times with no problem.  When she got off the phone, she said the police were on the way.  When the police got there, I told them that the starter worked fine but if there was any issue going forward she had a warranty that covered the problem.  Even though it was a civil matter if anything, they checked the starter and the warranty documents and told her the same thing.  Mrs. [redacted] called again on 7/6/17 with a service question and we referred her to her warranty.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The previous times I called the company, I spoke with males. Just because it was not documented that I called previous times, does not mean that I did not call. When I purchased the vehicle in January, the salesman Alex stated that I had a three month warranty. While speaking with the office manager last week, she stated that their company usually provides a eight month warranty. But the paperwork that was attached by the company states that I had a six month warranty. Which one is it? No matter how many months, the call that was placed last week was not the first time that I called the company about an issue about my vehicle. No one every gave me an answer to questions that I asked nor did anyone ever seem interested in helping me. This company and the people who work for this company only care about money and themselves. No one can estimate all of the things that could be wrong with a vehicle by test driving it before purchasing it. As long as the people working for Commonwealth Motors are getting paid, that's all that matter. Which is terrible customer service. The same day I purchased my vehicle, there was a couple there who were very upset and unpleased with the company. I should have took their situation into consideration before spending my money with Commonwealth Motors. Now I'm stuck with a car that's not drivable and I've only had my vehicle for 7 months. Not even a year yet! I understand what consists of buying a used car but I would never expected to have to deal with only having a car for 7 months due to a bad transmission. I also never expected to have to deal with a company who has terrible customer service. Although the males that I spoke with didn't seem like they wanted to help me, they were never as rude as the office manager who I spoke with was.
Regards,
[redacted]

My sister in law was planning on purchasing a vehicle from Commonwealth Motors. She brought the vehicle to me to check over (I'm a certified automotive technician) before she purchased it. After looking over the vehicle, the dealer agreed to rotate the tires, flush the power-steering fluid, fix a broken side-mirror, and flush the transmission fluid. When her and I arrived to pick the vehicle up, only the mirror had been repaired. The owner ([redacted]) gave his cell phone to me to talk to his mechanic ([redacted]) about what hadn't been done to the car. Once I told the mechanic that we still needed the transmission and power-steering fluids flushed and tires rotated, he (mechanic) told me it was a "bad idea" to put the newer tires on the front of the vehicle. I told him that we agreed it was supposed to be done and that is like to also have the fluids flushed as well. He said "ok" and took the car into the shop. After 30 minutes, the owner tells us the car is ready. The tires had been rotated, although the fluids still hadn't been flushed. Again I notified the owner who insisted his mechanic flushed the fluids. The power-steering fluid and transmission fluid were dark brown and the fluid and smelled old (new transmission and power-steering fluid is pink/light red in color). Additionally, the office area was extremely dirty and one of the sales people was blasting metal music and singing along while we were in the office waiting for the car repairs to be done. We ended up having to leave without receiving the agreed soon services. I would not recommend this used car dealer to anyone.

I've always wanted a [redacted], ever since they first came out in 2001. I found one at this location at a reasonable price. I took it in later with a few issues (interior lights not working, check engine light on, gas gauges always says empty, transmission slips and jerks the vehicle when changing from 1st to 2nd gear). I was told all repairs will be done by the next day. When I called the following evening, the lady on the phone said no one told them I needed it the next day, and that it may take several days to fix. About 3 days later they called me and said all of my issues were fixed.
Driving the vehicle back I noticed the jerking of the transmission has been reduced from happening 50% of the time to only happening 10% of the time. The check engine light was no longer on, interior lights worked, and the gas gauge was working. About a week later I was stuck in the middle of a intersection because of the transmission. Now when you put it into drive, reverse or anything besides 1st gear, it will not accelerate. I thought I was okay since I was still withing my 30 day warranty, but I was doomed.
When I called and told them the news, they basically said that since I did not buy the extended warranty, and their 30 day warranty does not cover transmissions, I will have to get the repairs done on my own and that they could recommend repair shops.
After taking it to my mechanic, he said that there is no way they did not know that the transmission was bad before they sold it.
Transmission Parts & Labor...$1475...all before I even make my first car payment.
Thanks Commonwealth Motors

The customer contacted Revdex.com and confirmed this complaint was resolved directly with the business after this case was filed.

Revdex.com:
      I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. (Also pertaining to the complaint filed to the Office of the Attorney General of Virginia, and the response submitted by parties representing Commonwealth Motors)
     This response in no way satisfies my request to resolve these issues. Since there was no offer made, even one with reasonable accommodation, I am seeking the same resolution(s) as I previously requested.
 
     It seems that there may be some confusion or obscurities here about all of the facts surrounding this occurrence and how it unfolded. I would like this opportunity to bring to light these misunderstandings and/or falsities.
 
In reference to the response from parties representing Commonwealth Motors to the Revdex.com and the Office of the Attorney General - Virginia:
     In paragraph 3 and 4 the time frames in question are cited as "on or about" and the spin implied is not in my favor. Luckily, since I was purchasing this vehicle sight unseen due to my line of work, I thought it prudent and logical to document it all rather thoroughly. To explain, the shipper picked up the vehicle on August 16th, 2014 and the vehicle arrived to my place of residence early in the morning on August 17th, 2014, thanks to a shipping service hired through [redacted]. Issues were noted by the shipping service upon arrival to pick up the vehicle and more were noted while the vehicle was in transit to my location. Issues and damages were apparent immediately to me and I reached out to Commonwealth Motors very quickly for a response. I have documented and saved communication with the salesman of Commonwealth Motors, who sold me the vehicle. Some of this communication occurred between my phone and his (both office and cell) phones. This communication included calls and text messages stating the issues I experienced from the day it arrived August 17th, 2014 to August 20th, 2014, the significance of which comes up later. I also have it documented that I made several attempts to get a hold of the [redacted] of Commonwealth Motors between August 17th, 2014 and August 31st, 2014. These attempts at communicating with the dealership included leaving voice-mails, speaking to the salesman [redacted] (who made the deal), speaking with the office manager [redacted], and even through email to Commonwealth Motors. Any communication that actually was had during this time was virtually reduced to a phrase like the [redacted] will get back to you as soon as he can. It wasn't until September that I was contacted back, via phone, by the [redacted] of Commonwealth Motors in response to my numerous complaints.
 
    In paragraph 4 it is stated that I was advised not only that the vehicle was sold "AS-IS" but that there was no body damage to the vehicle before it was shipped. However, on August 14th, 2014 I received a text picture set from [redacted] the salesman, indicating that he may have forgotten to mention that the vehicle had a large dent and a long scratch on the rear driver side of the vehicle. Coincidentally, this was the same day that the direct deposit was made into Commonwealth Motors' account as payment in full for the vehicle. Thus, the "no body damage before it was shipped" claim made both over the phone to me and in print in the response to my complaint is obviously a fabrication. Again, the shipping service I chose, did not arrive to pick up the vehicle until August 16th, 2014. Here is one of the picture messages I was sent from [redacted] of Commonwealth Motors (see [redacted]). This representation of the vehicle is not the same likeness as it was listed online and advertised with.
 
     In paragraph 5 it is stated that Commonwealth Motors contacted me to inquire about an accident that occurred in Indiana. Such contact was never made. Again, the first conversation I had with Commonwealth Motors' [redacted] wasn't until September and the [redacted] accident was not brought up at all by either party. There was no further contact aside from a title issue some weeks later.
 
     In paragraph 8 and 9 it is stated that I failed to communicate key information in my complaints and that I am the perpetrator in this case of fraud. While I understand why it was stated in such a manner, I do not agree with this treatment of a customer, even one who has a complaint. Thanks to thorough documentation I can counter this accusation and again continue on my justified path to seeking restitution, reparations, and/or suitable resolve. (see Exhibits X,Y,Z,Z2.PDF) To describe in detail, the "key pieces of information" in question are regarding an accident that happened in [redacted] which are not key, vital, or even necessary to state in my complaints on several grounds, as follows: (As a preface, please note that this was a minor accident. A same direction sideswipe which caused the vehicle to go over the curb in an effort to avoid the collision. Logic alone should be adequate enough evidence to demonstrate that this type of occurrence could not have resulted in the $14,613.07 estimate from Auto Collision Service.)
1) Exhibit X, shows the police report regarding the accident in question. It clearly shows that on August 19th, 2014 the time police were notified was 3:56pm and the time they arrived on the scene of the accident was 4:05pm. 
2) Exhibit Z and Z2, shows the receipt for a used car inspection and the results of the inspection from Hires Automotive Center on August 19th, 2014. The receipt clearly shows that at 12:18pm we paid for the inspection after it was done. This was almost four hours before the accident occurred. After careful review of Exhibit"Z" it is apparent that many if not most of the issues noted are in direct correlation with the pre-existing damages that Auto Collision Service provided. (this document was Exhibit 5 in the previous response, and is also seen here as "suburban issues ex 5")
3) Exhibit Y, shows a release of liability for Auto Collision Service with regard to the vehicle having a significant amount of prior damage to the vehicle, not related to this collision. The estimate provided referred to in this document is Exhibit 5, which is only issues remaining after the damages from this accident were repaired. Again, please refer to Exhibit Z and note the correlating repairs needed.
     
    Additionally, in paragraph 9 it states that it's likely that my complaints result from the vehicle and vehicle operator not being insured at the time of the accident in Indiana. However, again it is documented that before the vehicle left Commonwealth Motors, the vehicle was added to our insurance policy for both [redacted] and myself as full coverage. Insurance did cover the damages from the sideswipe occurrence. 
 
     Lastly, according to my research "Auto Dealer Fraud" explains unlawful and deceptive practices with regard to auto dealers when selling a vehicle. This can include advertising and failure to disclose pertinent information about a vehicle. Once all the facts are in it is clear and obvious that I have been taken advantage of in this scenario and treated unfairly. This transaction seems to characterize illegal practices such as non-disclosure and affirmative misrepresentation. If I had known the truth about this vehicle I would not have made the purchase. 
 
      I owe it to my family to pursue justice on this matter and to seek a resolution that is satisfactory and fair. Winter is coming here and I have a partially functioning vehicle as it was when it left Commonwealth Motors. I am confident that the evidence I have provided is sufficient enough to reaffirm my case, illustrate and assert my complaints and their validity, and refute false allegations against me.
 
     Please let me know what more information I can provide to help see this situation resolved. 
 
Regards,
[redacted]