Commonwealth Motors

Dear [redacted]
Please be advised that my office represents Commonwealth
Motors, L.L.c., a Virginia limited liability company ("Commonwealth
Motors"). r have had a chance to review the Complaint filed by Mr. [redacted]
regarding the sale of a [redacted],...

[redacted] and I am responding thereto on behalf
of my client, Commonwealth Motors.
On or about August 2014, my client was contacted by [redacted]
seeking to purchase a[redacted] that had been listed on [redacted]. After
speaking with my client, [redacted] indicated that he wanted to proceed to
purchase the vehicle. The paperwork was sent via [redacted] to [redacted] for signing,
which included the buyer's guide and order. A [redacted] of the Buyer's Guide and the
Buyer's Order are [redacted] hereto as [redacted]I. As part of the purchase, **
[redacted] purchased a Six (6) Months/Seventy-Five Hundred (7,500) miles service
contract, which is provided through [redacted]. A [redacted] of the service contract
is [redacted] hereto as [redacted]. The Virginia state inspection receipt is [redacted]
here [redacted] A [redacted] of the [redacted] certificate of title with the dealer
transfer completed is [redacted] as [redacted] The vehicle was picked up on or about
August 14,2014, by an automobile transportation company that was selected by **
[redacted], which [redacted] dealt with directly and paid for separately. Commonwealth
Motors had no involvement in the shipping of the vehicle. As part of the
initial disclosure, my client provided [redacted] with a [redacted] vehicle history
report same is [redacted] hereto as [redacted]5. The estimate for repairs shows
among other things body damage and frame damage. My client advised [redacted]
that the vehicle was sold "AS-IS" and that there was no body damage
to the vehicle before it was shipped and that the car faxed report that was
provided before the sale showed that vehicle had been in an accident in 2013
but the repairs were made.
Upon seeing that the estimate was coming from a body repair
shop, my client made inquiries, and requested another [redacted] vehicle history
report. A [redacted] of which is [redacted] hereto as [redacted] 6. The new[redacted] vehicle
history report shows that the vehicle had now been reported as being involved
in an accident in the state of [redacted] on August 19, 2014, approximately five
(5) days after the vehicle was purchased from Commonwealth Motors, LLC. When my
client contacted [redacted] to inquire if the vehicle as involved in an accident,
[redacted] denied that the vehicle was in an accident. My client then made
inquiries about the title which confirmed there was only one (1) title to the
vehicle, which was the title assigned to [redacted] then filed a complaint with the RevDex.com ("Revdex.com"). A [redacted] of the complaint is [redacted] as [redacted] 7. In
preparing to respond to the Revdex.com my client discovered an automobile accident
report that could be purchased on line. My client purchased a [redacted] of the
[redacted] collision report. A [redacted] of which is [redacted] hereto as [redacted] 8.
According the [redacted] crash report, the vehicle (the same [redacted]
with the matching VIN number) was being operated by a [redacted], whose address
matches [redacted] address. According to the accident report, [redacted], who was driving
vehicle, was changing lanes, which struck the [redacted], being operated by [redacted] and caused her to run off the curb, flattening both of her passenger side
tires and causing damage to the vehicle. According to the accident report, the
estimated damage to the vehicle ranges from Five Thousand to Ten Thousand and
00/100 Dollars ($5,000.00 - $10,000.00).
It is clear that based upon the [redacted] report and the [redacted]
accident report that the vehicle purchased by [redacted] was functioning properly
and was being operated by someone who resides with him after it was delivered
to him in August. The vehicle was then involved in an automobile accident on
August 19, 2014, approximately 5 days after the sale to [redacted]. What [redacted]
fails to include in his complaint to your office and to the Revdex.com is 1hat the
vehicle was involved in an automobile accident, in which it was side swiped and
drive off the road causing both of the tire on the passenger side of the
vehicle to blow on impact.
I would note that in all of [redacted] complaints he leaves
out a key piece of information. The vehicle was involved an accident on August
19, 2014. My client did not receive any complaints from [redacted] until after the
automobile accident. I would surmise that [redacted] grievance is that the
vehicle and the driver were not yet insured when the accident occurred. I would
suggest that [redacted] actions of claim that the vehicle was damaged when it
arrived to him is false and that his failure to disclose the accident in his complaint
is fraudulent and a devise or scheme to defraud my client into obtaining money
by false and fraudulent pretenses and representation though the use of the mail
or wire, which would constitute wire-fraud.
To the extent the claim is that Commonwealth Motors said
that the vehicle was in good operating condition without mechanical issues
cannot be a ground for fraud as such is merely sales talk. See: [redacted] A car dealer's statement that "the vehicle is was
in excellent condition cannot be viewed as anything more than an opinion.
Merely stating that the property is in excellent condition, without more, is
clearly a matter of opinion in the manner of puffing." Id.
My client is more than happy to cooperate and provide your office
with any additional information that you may need. Please do not hesitate to
contact me should you require any additional information.
I am also sending a [redacted] of this letter to the Revdex.com as my
client's official response to him, as it shows that [redacted] not only failed to
disclose the accident to my client and your office, but also to the Revdex.com.
Again, should you have any questions or concerns, please do
not hesitate to contact my office.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The previous times I called the company, I spoke with males. Just because it was not documented that I called previous times, does not mean that I did not call. When I purchased the vehicle in January, the salesman Alex stated that I had a three month warranty. While speaking with the office manager last week, she stated that their company usually provides a eight month warranty. But the paperwork that was attached by the company states that I had a six month warranty. Which one is it? No matter how many months, the call that was placed last week was not the first time that I called the company about an issue about my vehicle. No one every gave me an answer to questions that I asked nor did anyone ever seem interested in helping me. This company and the people who work for this company only care about money and themselves. No one can estimate all of the things that could be wrong with a vehicle by test driving it before purchasing it. As long as the people working for Commonwealth Motors are getting paid, that's all that matter. Which is terrible customer service. The same day I purchased my vehicle, there was a couple there who were very upset and unpleased with the company. I should have took their situation into consideration before spending my money with Commonwealth Motors. Now I'm stuck with a car that's not drivable and I've only had my vehicle for 7 months. Not even a year yet! I understand what consists of buying a used car but I would never expected to have to deal with only having a car for 7 months due to a bad transmission. I also never expected to have to deal with a company who has terrible customer service. Although the males that I spoke with didn't seem like they wanted to help me, they were never as rude as the office manager who I spoke with was.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had the car reviewed by a mechanic before the purchase date on April 24, 2016 and a few things were found, one being the battery's marginal health.  When the deposit was placed on the vehicle April 28, 2016  the dealer agreed to address the necessary issues before the purchase.  The battery was not replaced and the car stalled 10 minutes after the purchase.  Commonwealth Motors stands behind the idea that the driver's 'poor skill level' has altered the car when the problem existed before the purchase and 10 minutes after because they failed to do what they said they were going to do.  Although the battery does test within the normal range, the battery has dead cells and will struggle to hold a charge.  After multiple tests Commonwealth Motors refused to acknowledge this because 'it tested within the normal range.'  As of May 30, the battery stalled the vehicle and is no longer in the car because the dead cells fail hold a charge without a jump to regain operable strength.  A driver's shifting abilities doesn't kill a 'good battery' in a month.
Regards,
Xavier [redacted]

Review: Since the purchase of the [redacted] the condition of the car and the services provided have been not up to par. The car was looked over by a mechanic prior to the purchase and it was stated that the car needed a right front half shaft, cabin air filter, rear tires, and that the battery was marginal and would need replacing. Before the purchase the dealer agreed to take the car to their mechanics to address all the issues. On May 1 the purchase was made and car failed to turn over about 10-15min afterwards. Dealer came and jumped the car and said to bring the car back for repairs. Battery was tested & it was suspected that the alternator may have an open phase. On May 3, 2016 the dealer's mechanic tested the car & said the battery and alternator was 'OK.' Hours later the car stalled & failed to turnover and was towed back to the dealer. The dealer's mechanic claimed the car started 'immediately' after the keys were handed to him after the tow. Dealer claims the purchaser has altered the car due to his 'poor driving ability of a manual transmission car' even though a report of a vehicle inspection prior to date of purchase stated that the battery would need to be replaced soon and claimed to have addressed all issues. Since then the dealer has demonstrated poor customer service and has been unwilling to provide the car with a new battery.Desired Settlement: I would like the dealer to provide the vehicle with a new battery and the towing that proceeded afterwards due to their failure to address the issue as they claimed to have fixed prior to the purchase.

Business

Response:

We sincerely try to ensure our customers are happy with their purchase and go above and beyond our formal obligations to do so. In Mr. [redacted]’s case, he purchased the vehicle 5/1/16 and brought it back 5/3/16 saying that the alternator was bad and the car stalled. We had our shop manager Brian C[redacted] check the vehicle with a battery load tester and a volt meter in front of Mr. [redacted]. The readings were exactly where they were supposed to be and Mr. [redacted] acknowledged the same but said the vehicle stalled. Like most vehicles, this one is equipped with a system from the factory that alerts the driver if the battery or alternator is not functioning properly in the form of a battery light and a check engine light. The mechanic showed the customer that neither light was on and that the vehicle had no issue starting. He then test drove the vehicle with the customer. The car performed as it should and the customer left. When the customer was leaving, the mechanic notified our salesman Chris M[redacted] and me that the customer stalled the vehicle twice pulling out of the parking lot and he might need some practice operating a vehicle with a manual transmission. Later that same day, the Mr. [redacted] called saying the vehicle stalled at an intersection and he was having it towed to us. When the car arrived, we rechecked the charging system with the load tester and the volt meter – still perfect. We then started the vehicle and checked for warning lights – again no issue. Our shop manager then test drove the vehicle and found no problem. We then had the customer ride in the passenger seat with his salesman Chris driving – no problems at all. However, on the way back to the dealership Chris pulled over and let Mr. [redacted] drive. Chris observed Mr. [redacted] stall the vehicle multiple times due to lack of proficiency with a manual transmission. Chris advised Mr. [redacted] that he should spend some time working on driving a stick shift or trade it in for an automatic. Mr. [redacted] said he would think about it and left the vehicle at the dealership. The next morning 5/4/16 I took the vehicle for a drive myself. It started and drove perfectly – no issues at all. Chris then test drove the vehicle and found no issues at all. Chris called the customer and told him we had checked the vehicle multiple times and it ran great. Chris again asked the customer if he wanted to trade it in for an automatic. He said he would be down later to pick it up and Chris recommended that he bring someone to drive the vehicle. The customer picked up the vehicle and we didn’t hear anything else until recently Mr. [redacted] called and asked us to replace the battery again. We told Mr. [redacted] that we had thoroughly checked the charging system multiple times and any maintenance the vehicle may need in the future is his responsibility. Attached please find the signed and dated Buyers Order, Buyers Guide, Waiver of Benefits, Delivery Confirmation, and VA State Inspection form. The terms of the sale clearly state the customer is responsible for any and all repairs after the date of purchase. We tried to assist the customer in good faith but as is sometimes the case, no good deed goes unpunished.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I had the car reviewed by a mechanic before the purchase date on April 24, 2016 and a few things were found, one being the battery's marginal health. When the deposit was placed on the vehicle April 28, 2016 the dealer agreed to address the necessary issues before the purchase. The battery was not replaced and the car stalled 10 minutes after the purchase. Commonwealth Motors stands behind the idea that the driver's 'poor skill level' has altered the car when the problem existed before the purchase and 10 minutes after because they failed to do what they said they were going to do. Although the battery does test within the normal range, the battery has dead cells and will struggle to hold a charge. After multiple tests Commonwealth Motors refused to acknowledge this because 'it tested within the normal range.' As of May 30, the battery stalled the vehicle and is no longer in the car because the dead cells fail hold a charge without a jump to regain operable strength. A driver's shifting abilities doesn't kill a 'good battery' in a month.

Regards,

Xavier [redacted]

Review: I purchased a vehicle from Commonwealth Motors in January and have been having problems with that car since March. On August 12th, my car broke down on the side of the highway. I then found out that I needed a new radiator, new cooler cord and a transmission. I called Commonwealth Motors on August 18, 2016 at 9:44 am and spoke with the office manager. I called the company to receive more information about my car fax due to me not having my vehicle for one year yet and having so many issues with it. The office manager was very rude and very unprofessional. She stated that it was not the company's fault as to why i've been having all of these issues and its my responsibility to take care of my vehicle. Which I have always done! She didn't provide me with any of the information that I asked for and began an argument. She stated that I had an 8 month warranty but when I first purchased my car and filled out all of my paperwork, the salesman stated that I had a 3 month warranty. If I would've known that it was 8 months, then I would have been traded the car in for another one or tried to see what opportunities the company had to help resolve my issues with my car. So basically, I was told the wrong information. I've contacted Commonwealth Motors a lot of times since March until now trying to get an answer to why I continuously have issues with my car. Not just minor issues, but major issues. Each time, I'd call the company, no one every assisted me the way they should've. They were always unable to answer my questions. Whoever I spoke with always told me that they didn't know or they're not sure. Having to call a company and be told the same thing over and over again is a problem and very frustrating. Today, August 18th, I called to simply receive information about my vehicle and she made the situation more than what it should have been. She has terrible customer service and I will never do business with that company or refer anyone to that company.Desired Settlement: I desire to have my car traded in for another or some type of reimbursement or for the company to fix my car.

Business

Response:

Mrs. [redacted] purchased a [redacted] January 25, 2016 from Commonwealth Motors, LLC and purchased a 6 month/7,500 mile service contract from [redacted]. The vehicle was purchased AS-IS from Commonwealth Motors, LLC. Attached please find the Buyers Order and Buyers Guide signed and dated by both parties stating the terms of the sale to be AS-IS. These documents say clearly in large font, all caps that the vehicle “…is not covered by any dealer warranty. I understand that the dealer is not required to make any repairs after I buy this vehicle. I will have to pay for any repairs this vehicle will need.” Attached also find the Delivery Confirmation document signed and dated by both parties stating that the customer has had the opportunity to test drive the vehicle, is satisfied with its condition, and that any promises about the vehicle are put in writing. Lastly please find attached the Service Contract signed and dated by Mrs. [redacted] clearly showing the term to be 6 months/7,500 miles in the top right of the document. Mrs. [redacted] warranty expired 7/25/16 and any repairs the vehicle needs after that date are her responsibility. Mrs. [redacted] received copies of all this paperwork when she purchased the vehicle. I was personally in the room when our office manager was talking to Mrs. [redacted]. I saw the office manager pull the Carfax and heard her relay the information it contained to Mrs. [redacted] – 3 owners, no accidents, and very good service history. Our office manager has been with us for 6 ½ years and is the one that audits our files and keeps our records. She was not confused or misstating anything. She simply read the paperwork to Mrs. [redacted].Regarding Mrs. [redacted] claim that she called the office with service questions and was not helped, I see nothing in her file to indicate any such conversations. We keep a log of such conversations in each file and her call on 8/18/16 at 9:45 AM was the first conversation of note.All relevant documents are attached as .pdf's. Please let me know if you require different formatting or if there is any other information I can provide with regard to this transaction.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The previous times I called the company, I spoke with males. Just because it was not documented that I called previous times, does not mean that I did not call. When I purchased the vehicle in January, the salesman Alex stated that I had a three month warranty. While speaking with the office manager last week, she stated that their company usually provides a eight month warranty. But the paperwork that was attached by the company states that I had a six month warranty. Which one is it? No matter how many months, the call that was placed last week was not the first time that I called the company about an issue about my vehicle. No one every gave me an answer to questions that I asked nor did anyone ever seem interested in helping me. This company and the people who work for this company only care about money and themselves. No one can estimate all of the things that could be wrong with a vehicle by test driving it before purchasing it. As long as the people working for Commonwealth Motors are getting paid, that's all that matter. Which is terrible customer service. The same day I purchased my vehicle, there was a couple there who were very upset and unpleased with the company. I should have took their situation into consideration before spending my money with Commonwealth Motors. Now I'm stuck with a car that's not drivable and I've only had my vehicle for 7 months. Not even a year yet! I understand what consists of buying a used car but I would never expected to have to deal with only having a car for 7 months due to a bad transmission. I also never expected to have to deal with a company who has terrible customer service. Although the males that I spoke with didn't seem like they wanted to help me, they were never as rude as the office manager who I spoke with was.

Regards,

Review: I signed a as is contract the contract with Commonwealth Motors LLC that stated that the check engine light was on do to the O2 sensor and they would fix it. I Came in 3 separate times to have it fixed. As soon as I got the vehicle home the light would be back on. The last time I brought it to them they said I shouldn't see the check engine light come back on. I Drove home it didn't come back on. A week or so later It was having problems starting. I had [redacted] take a look at it. That's were he brought it to my attention that the check engine light had been unplugged. [redacted] had done a prior check on the vehicle and noted the check engine light was working. To my acknowledgement they would be fixing the O2 sensor not tampering with the check engine light. I felt discouraged after finding out they had unplugged the check engine light. I had [redacted] repair the O2 sensor. Do to Commonwealth Motors LLC actions I felt as if they didn't want to put the time and money to have it fixed properly. the vehicle is now inoperative do to the check engine light being inoperative. There was problems with the vehicle that I wasn't aware of because the check engine light was unplugged. The vehicle now sits at [redacted]. I had to have it towed to have it checked out.Desired Settlement: I would like to be compensated for the repairs made on the vehicle . Also the money I've paid for the vehicle from 2/3/16 til this matter is resolved I also want no responsibility of the vehicle here on out. The vehicle is being stored and does have a fee if I should have to pay for it I would like to be compensated for that as well.

Consumer

Response:

The customer contacted Revdex.com and confirmed this complaint was resolved directly with the business after this case was filed.

Review: I bought an [redacted] from this dealership the first day I had a problem with it I live out of state so I contacted dealer and told him about the problem he told me to take it to a shop and claim it on the warranty I found out after taking it to the shop that it would cost me more to take it to the shop then it would be to do it myself I contacted the dealer about this issue and he said that he can cancel the end of the warranty and give me a prorated amount of my money back to help with the parts I said okay I kept waiting for the check to come in the mail for two weeks so finally I called them and they informed me that they cannot cancel the warranty that I would have to so I called the warranty company and found out too much time had gone by and I could get out get a refund I called the dealer again because they said that they would cancel it it did not tell me that they could not I lost my refund so I think they are at fault the owner blame me for not read my contract and screamed at me on the phone I ended up having to hang up on him the dealer told me when I bought the car that the warranty came with the price of the car he was dishonest it was not come with the price of the car I ended up paying for it after looking at the contract I have well over $330 invested in this truck now all I was asking for was the $230 they said the warranty cost I don't think that was too unreasonable considering they told me that they would cancel the warrantyDesired Settlement: I would like them to do what they originally said they were going to do I know the warranty people will not refund me my money they would have had I have cancelled the warranty in the time they allowed but because the dealership said that they were taking care of it I missed my opportunity get my refund so I think they're responsible for that refund $230

Consumer

Response:

The customer contacted Revdex.com to state that since this complaint was filed the business has reached out to him directly and is resolving this case.

My wife and I were shopping around came across there add in a local paper. Spent a couple hours driving and looking at the inventory on the lot ended up purchasing a 2004 [redacted] s-60 and couldn't be more satisfied the sales and service team were on point.everyone we spoke too was happy to help and answer our questions and address our concerns I will be recommending them to anyone I know looking for a good used car.

Review: On December 26, 2014 my husband entered into a contract with commonwealth motors for a [redacted] for $11,995. We had been told the truck was ready to go the day we went to the dealership. When we arrived, we were told the truck had been returned to the shop for repair. We stood around for 6 hours waiting because we had been told all day long it would be ready. We were under agreement for this truck and have waited now six weeks before finally hearing the truck was back on the lot...after still being told it was going to be there several times since December. Now the company wants $13,995 for the truck, and $600 more down than our original agreement on this truck. There was not any agreement to put anymore money onto this truck on our part. We can show what the original paperwork as well. My husband told the salesman a week ago we would be willing to pay the $12,995 that the website was changed to before tonight we see it was now raised to $13,995 and they want $3,600 down instead of $3000. My husband sold his truck SPECIFICALLY for the cash down payment (trade in was the $3,000 we sold the truck for). So my husband called the finance company, who tried to talk to the salesman, who refused to discuss anything with her. She said he was "rude and didn't want to budge or discuss anything". So my husband called and told the salesman he could keep the dam truck and the salesman said "well that's just great you [redacted]". I am appalled because the [redacted] and the other white salesman seemed so nice when we were there, and the [redacted] seemed willing to do what he could to work with us. We would have even been willing to go to $13,500 instead of $13,995 in order to make up the difference, but the salesman flat out refused to discuss anything. My husband did speak with the [redacted] on the phone to try to work on things, but the [redacted] said the finance company required the down payment, not them, which we know was false because we spoke with the finance department about this and they said they didn't care how much down we had...that was at the descretion of the dealership. We also know this for a fact because we went through the same finance company for a truck costing a little more and only was required to put down what we had and our payments are the same price as what this truck was supposed to be. The [redacted] refused to budge and wanted to raise the monthly price of the truck way out of our price range just to make up the extra for the down payment we couldn't come up with. We felt instead of honoring our original agreement, they wanted to chase us off to find another buyer willing to pay the higher price with a bigger down payment.Desired Settlement: We don't want anything to do with this company because we feel completely screwed over and put out because of the run around they gave us for 6 weeks instead of working with us however they could to make the sale happen. It seems to us it was all about "passing along the bill to the buyer" for what was put into the truck so they didn't lose out on making money off of it.

Business

Response:

At Commonwealth Motors LLC we take customer service, our A+rating with the Revdex.com, and our state and national accreditation veryseriously. We are a market leader in theRichmond area for affordable and reliable transportation and we genuinely tryto exceed our customers’ expectations of what a used car buying experience canbe. I spoke to the Mr. [redacted] personallywhen he called prior to their original visit to the dealership and told himthat the truck was at a shop having the gas gauge repaired. They asked when it would be ready and I toldthem that I wasn’t sure as it was an outside shop not owned or operated by thedealership. He said they would “taketheir chances” and head this way. I toldthem that our normal procedure was to have an in-house mechanic verify repairsfrom an outside shop prior to making it available to a customer. They said they had limited time and wanted tocome anyway. As I told them may be thecase, the truck was not ready the day they came. They wanted to do thepaperwork and leave us the title for their trade even though they had not evenseen the truck. The shop that was working on it was unable to fix the gauge andseems to have created some additional problems with the vehicle so we had ittaken to another shop that specializes in diesel trucks. Around January 7th, the [redacted]’scalled the dealership and said they could not wait any longer and would have toget their title back for the trade-in and look for another truck. We returned the title, voided the deal withthe finance company, and assumed they found something else. We got the truck back from the second shop around January 30and posted it on our website. Whilegetting the gauge working, we had the shop perform additional maintenance onthe vehicle – total cost was just over $7000. Many of the parts we had repaired or replaced were not immediatelynecessary but good preventative maintenance going forward. We would much rather spend the money makingsure the vehicle is right on the front end than have an unhappy customer downthe road. Mr. [redacted] called after seeing it online and said they neverfound another truck and would like us to run the numbers on this oneagain. The entire deal had to beresubmitted to the finance company as it was over 30 days since credit had beenpulled, the original contract had expired 1/22/15, and they now had a cash downpayment instead of a trade-in. We ranthe numbers with $3000 cash down and got them approved but the monthly paymentwas higher than what they wanted. We gotthe monthly payment where they were comfortable but the down payment had to be$3600, which they said was too high. Ipersonally called Tim [redacted] and offered to lower the price $1500 and loan himthe $600 difference for the down payment out of my own pocket with no interest. He declined my offer and said he would callme back but never did.I understand that Mr. [redacted] is on a fixed income and havetried to accommodate his situation to the best of my ability. Unfortunately, changing the down payment froma trade-in to cash changed the numbers from the finance company. I feel that reducing the price and offeringto personally loan Mr. [redacted] the difference interest-free was a reasonablesolution.Regarding the alleged vulgar and inappropriate remarks onbehalf of my salesman [redacted], I spoke to [redacted] and he categorically denies anysuch remarks. He said that Mr. [redacted]became very angry and told him to “stick the truck up his as” and that “if hewas closer, he would come down there and kick [redacted]’s as.” According to [redacted], he had a customer at hisdesk while he was on the phone with Mr. [redacted] and couldn’t respond at all otherthan to say he understood and he would have the [redacted] contact him. When I called Mr. [redacted], he admitted to methat he said exactly what [redacted] alleged and reiterated that he would “come upthere and kick his as if he lived closer.” I have never had a problem with [redacted] speaking inappropriately to acustomer and have no reason to believe he did so in this instance. I did however confirm from Mr. [redacted] that hehimself cursed at and threatened my salesman.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

first of all, I asked for my title back because my tags were due at the end of January, which they knew about, and if they weren't going to get me the truck then I had to get my tags current on the dodge I was trading in. No one told me they were going to void the contract. When we spoke with the finance company, they said it was the DEALERSHIPS choice for cash or trade in, NOT the finance company. They finance company didn't care either way. They told us the $3,000 cash was acceptable and did not understand why anything changed for payment or down payment, as it had not changed on their side. We believe the oboy reason it did change was because the dealership could have gotten more money from the sale of the truck than just having the cash down. Also as far as the help towards down payment, I call that a straight out lie as we would have been more than happy to accept such offer, and my wife even wrote and said we could keep payments at the agreed upon $320 or so and then pay back the dealership $50 a month, which was declined by the [redacted]! We did not call the next day because we did not hear anything else back after my wife's email. As far as [redacted] cussing, the [redacted] even spoke with [redacted] who ADMITTED to him that he did say something and yes that he did have a customer in front of him when he did it because he "was so pissed off".

Review: Purchased a [redacted] from this company. Within the first 3 days the truck would not start, even though we purchased the vehicle "as is" we contact the seller - who offered for us to bring it in and "pay" for any repairs. This truck had only been driven from the dealer to my home. I requested a call from the owner, who never returned my calls. Instead of calling me as planned to pick up the [redacted] tags, the seller mailed these to us, for fear of having to address our problem I am assuming. Since that time we have had this vehicle serviced (5) times for the problem starting, spending over $1200.00 to resolve issues that have come up one after the other, but the problem with the truck starting still has not been resolved. It is unreliable to the point of being useless. I can not safely transport my children in this vehicle without the fear that we will be stuck somewhere. I believe the team at Commonwealth Motors was aware there were problems with this vehicle and was deceptive. This truck probably should not have been on the lot for purchase.Desired Settlement: Would like Commonwealth Motors to purchase vehicle back from us and compensate for the additional repairs that we have had to make to the truck, which started within 3 days of purchase and continue now some 2 months later.

Business

Response:

I’m sincerely sorry to hear that you’ve had problems with the vehicle. I reviewed your file and spoke to [redacted] (salesperson) and [redacted] (office manager) before responding as this is the first I’ve heard of it. [redacted] said she never spoke to anyone about any issues with this vehicle. [redacted] said he remembered speaking to someone about it a couple months ago. That they said it wouldn’t start, he asked if they tried jump starting it, they said they had not but would try and let him know if that was the problem. He said he didn’t remember any follow up conversation or any call back. Looking at the timeline listed in the interrogatory, it looks like the last call that was made to the dealership was over 2 months ago. The timeline also shows the problem occurred 11/13/13 but I assume that is an error.

I looked into the tags being mailed “for fear of having to address our problem” statement and found notes indicating that we called [redacted] and verified the address with one of the buyers before mailing the tags because the address on the bill of sale is different than both the address for [redacted] and [redacted] on their ID’s. I spoke to [redacted] (office manager) and she confirmed that she spoke to one of the buyers and they asked that we mail the tags though she did not remember which buyer she spoke to.

To assert that “Commonwealth Motors was aware there were problems with this vehicle and was deceptive” is both untrue and slanderous. We inspected the vehicle prior to purchasing it and before offering it for sale as well as having a VA State Inspection performed by a licensed state inspector. To the best of my knowledge, at no time did we have any issues with the vehicle starting. [redacted] inspected the truck on 8/31/13 and was so happy with it that he put a $300 deposit on it so it would not sell before he was able to come back and pick it up 9/10/13. When he returned 9/10/13, he inspected it again along with [redacted] and was still happy with it. To say that we concealed some known problem is false.

A properly executed Buyers Order and Buyers Guide showing the nature of the sale to be AS-IS and signed by both buyers. It is explicitly stated in all caps, large red font on the front of the Buyers Order, “I UNDERSTAND THIS VEHICLE IS BEING SOLD “AS IS” WITH ALL FAULTS AND IS NOT COVERED BY ANY DEALER WARRANTY. I UNDERSTAND THAT THE DEALER IS NOT REQUIRED TO MAKE ANY REPAIRS AFTER I BUY THIS VEHICLE. I WILL HAVE TO PAY FOR ANY REPAIRS THIS VEHICLE WILL NEED.”

Again, I’m sorry that there have been issues with this car. According to your statement, [redacted] offered to have it looked at here but you chose to handle it on your own. You also had the option to purchase a warranty for the vehicle but declined.

If I can be of any further assistance in this matter, please let me know.

Best regards,

My sister in law was planning on purchasing a vehicle from Commonwealth Motors. She brought the vehicle to me to check over (I'm a certified automotive technician) before she purchased it. After looking over the vehicle, the dealer agreed to rotate the tires, flush the power-steering fluid, fix a broken side-mirror, and flush the transmission fluid. When her and I arrived to pick the vehicle up, only the mirror had been repaired. The owner ([redacted]) gave his cell phone to me to talk to his mechanic ([redacted]) about what hadn't been done to the car. Once I told the mechanic that we still needed the transmission and power-steering fluids flushed and tires rotated, he (mechanic) told me it was a "bad idea" to put the newer tires on the front of the vehicle. I told him that we agreed it was supposed to be done and that is like to also have the fluids flushed as well. He said "ok" and took the car into the shop. After 30 minutes, the owner tells us the car is ready. The tires had been rotated, although the fluids still hadn't been flushed. Again I notified the owner who insisted his mechanic flushed the fluids. The power-steering fluid and transmission fluid were dark brown and the fluid and smelled old (new transmission and power-steering fluid is pink/light red in color). Additionally, the office area was extremely dirty and one of the sales people was blasting metal music and singing along while we were in the office waiting for the car repairs to be done. We ended up having to leave without receiving the agreed soon services. I would not recommend this used car dealer to anyone.

Review: The vehicle I purchased was not as it was disclosed to be. It made a loud noise as soon as I got it and I took it in to a shop to check it out. After having it examined, the reputable repair facility informed me of over $14,000 in issues that need to be repaired. Some of these issues include a bent frame that needs replaced, axle assemblies, and a new differencial. I comuticated immediately to the dealer and he stated that because I signed a sales document he wasn't obligated to help resolve the issue.Desired Settlement: Repairing the issues would be my ideal desired outcome. If that is not agreeable then I would take a full refund including all fees and damages associated with the ordeal.

Business

Response:

Dear [redacted]

Please be advised that my office represents Commonwealth

Motors, L.L.c., a Virginia limited liability company ("Commonwealth

Motors"). r have had a chance to review the Complaint filed by Mr. [redacted]

regarding the sale of a [redacted], [redacted] and I am responding thereto on behalf

of my client, Commonwealth Motors.

On or about August 2014, my client was contacted by [redacted]

seeking to purchase a[redacted] that had been listed on [redacted]. After

speaking with my client, [redacted] indicated that he wanted to proceed to

purchase the vehicle. The paperwork was sent via [redacted] to [redacted] for signing,

which included the buyer's guide and order. A [redacted] of the Buyer's Guide and the

Buyer's Order are [redacted] hereto as [redacted]I. As part of the purchase, **

[redacted] purchased a Six (6) Months/Seventy-Five Hundred (7,500) miles service

contract, which is provided through [redacted]. A [redacted] of the service contract

is [redacted] hereto as [redacted]. The Virginia state inspection receipt is [redacted]

here [redacted] A [redacted] of the [redacted] certificate of title with the dealer

transfer completed is [redacted] as [redacted] The vehicle was picked up on or about

August 14,2014, by an automobile transportation company that was selected by **

[redacted], which [redacted] dealt with directly and paid for separately. Commonwealth

Motors had no involvement in the shipping of the vehicle. As part of the

initial disclosure, my client provided [redacted] with a [redacted] vehicle history

report same is [redacted] hereto as [redacted]5. The estimate for repairs shows

among other things body damage and frame damage. My client advised [redacted]

that the vehicle was sold "AS-IS" and that there was no body damage

to the vehicle before it was shipped and that the car faxed report that was

provided before the sale showed that vehicle had been in an accident in 2013

but the repairs were made.

Upon seeing that the estimate was coming from a body repair

shop, my client made inquiries, and requested another [redacted] vehicle history

report. A [redacted] of which is [redacted] hereto as [redacted] 6. The new[redacted] vehicle

history report shows that the vehicle had now been reported as being involved

in an accident in the state of [redacted] on August 19, 2014, approximately five

(5) days after the vehicle was purchased from Commonwealth Motors, LLC. When my

client contacted [redacted] to inquire if the vehicle as involved in an accident,

[redacted] denied that the vehicle was in an accident. My client then made

inquiries about the title which confirmed there was only one (1) title to the

vehicle, which was the title assigned to [redacted]

[redacted] then filed a complaint with the RevDex.com ("Revdex.com"). A [redacted] of the complaint is [redacted] as [redacted] 7. In

preparing to respond to the Revdex.com my client discovered an automobile accident

report that could be purchased on line. My client purchased a [redacted] of the

[redacted] collision report. A [redacted] of which is [redacted] hereto as [redacted] 8.

According the [redacted] crash report, the vehicle (the same [redacted]

with the matching VIN number) was being operated by a [redacted], whose address

matches [redacted] address. According to the accident report, [redacted], who was driving

vehicle, was changing lanes, which struck the [redacted], being operated by [redacted]

[redacted] and caused her to run off the curb, flattening both of her passenger side

tires and causing damage to the vehicle. According to the accident report, the

estimated damage to the vehicle ranges from Five Thousand to Ten Thousand and

00/100 Dollars ($5,000.00 - $10,000.00).

It is clear that based upon the [redacted] report and the [redacted]

accident report that the vehicle purchased by [redacted] was functioning properly

and was being operated by someone who resides with him after it was delivered

to him in August. The vehicle was then involved in an automobile accident on

August 19, 2014, approximately 5 days after the sale to [redacted]. What [redacted]

fails to include in his complaint to your office and to the Revdex.com is 1hat the

vehicle was involved in an automobile accident, in which it was side swiped and

drive off the road causing both of the tire on the passenger side of the

vehicle to blow on impact.

I would note that in all of [redacted] complaints he leaves

out a key piece of information. The vehicle was involved an accident on August

19, 2014. My client did not receive any complaints from [redacted] until after the

automobile accident. I would surmise that [redacted] grievance is that the

vehicle and the driver were not yet insured when the accident occurred. I would

suggest that [redacted] actions of claim that the vehicle was damaged when it

arrived to him is false and that his failure to disclose the accident in his complaint

is fraudulent and a devise or scheme to defraud my client into obtaining money

by false and fraudulent pretenses and representation though the use of the mail

or wire, which would constitute wire-fraud.

To the extent the claim is that Commonwealth Motors said

that the vehicle was in good operating condition without mechanical issues

cannot be a ground for fraud as such is merely sales talk. See: [redacted]

[redacted] A car dealer's statement that "the vehicle is was

in excellent condition cannot be viewed as anything more than an opinion.

Merely stating that the property is in excellent condition, without more, is

clearly a matter of opinion in the manner of puffing." Id.

My client is more than happy to cooperate and provide your office

with any additional information that you may need. Please do not hesitate to

contact me should you require any additional information.

I am also sending a [redacted] of this letter to the Revdex.com as my

client's official response to him, as it shows that [redacted] not only failed to

disclose the accident to my client and your office, but also to the Revdex.com.

Again, should you have any questions or concerns, please do

not hesitate to contact my office.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. (Also pertaining to the complaint filed to the Office of the Attorney General of Virginia, and the response submitted by parties representing Commonwealth Motors)

This response in no way satisfies my request to resolve these issues. Since there was no offer made, even one with reasonable accommodation, I am seeking the same resolution(s) as I previously requested.

I've always wanted a [redacted], ever since they first came out in 2001. I found one at this location at a reasonable price. I took it in later with a few issues (interior lights not working, check engine light on, gas gauges always says empty, transmission slips and jerks the vehicle when changing from 1st to 2nd gear). I was told all repairs will be done by the next day. When I called the following evening, the lady on the phone said no one told them I needed it the next day, and that it may take several days to fix. About 3 days later they called me and said all of my issues were fixed.

Driving the vehicle back I noticed the jerking of the transmission has been reduced from happening 50% of the time to only happening 10% of the time. The check engine light was no longer on, interior lights worked, and the gas gauge was working. About a week later I was stuck in the middle of a intersection because of the transmission. Now when you put it into drive, reverse or anything besides 1st gear, it will not accelerate. I thought I was okay since I was still withing my 30 day warranty, but I was doomed.

When I called and told them the news, they basically said that since I did not buy the extended warranty, and their 30 day warranty does not cover transmissions, I will have to get the repairs done on my own and that they could recommend repair shops.

After taking it to my mechanic, he said that there is no way they did not know that the transmission was bad before they sold it.

Transmission Parts & Labor...$1475...all before I even make my first car payment.

Thanks Commonwealth Motors