Commonwealth Property Management

I, [redacted] , OWNER of The Lock Clinic, NEVER said that I would NOT refund any amount, what so ever, and ONLY stated that I would need to speak with BOTH technicians for this job address, for the job completed in March & the service call on July 9.A complaint was filed BEFORE hrs and never was I contacted again.I refunded the $immediately via my credit card merchant the following day, after speaking with BOTH technicians on this job.I have contacted my credit card merchant & have copies of my bank statement An adjustment has been made & all bank proceedings are completed The customer was refunded the initial service charge of $within hrs.The customer has the security, and additional work, at a discounted price & has not been charged for any additional services.I no longer have time to discuss this issue It is noted that WE have discontinued our service with this customer.?

Original Invoice #*** 3/14/2015 Service Tech: *** Work was completed on old doors(see invoice) Invoice was discounted.No calls from customer until 7/7/in reference to any complaints on said door or completed work. Work was completed on 7/8/for
repair/maintenance/rekey to customers keys. Service Tech: *** (see invoice) Call was made to complain for Service Fee of $85.00. (*** ***) Customer was told that I (*** ***) would have to speak with both technicians to see the difference in work done for service.Customer was extremely rude, stating that she only wanted to speak with *** & no one elseAnd to have *** call her at 7am.I (*** ***) explained that *** was on other job installations & I would give him the message, but that he would be very busy tomorrow (today 7/9/15) and that he most likely will not be able to return her call immediately.Customer than filed a complaint with the Revdex.com. We have NEVER had even ONE complaint, ever, and take much pride in our customer service & our security service to our customers.I honestly feel, after reading both job invoices & speaking with both technicians, that this is an invalid complaint & that the customer just wants to have the service for free.1.) No previous complaint or call was made until nearly months after the job was completed.2.) We discounted our work on the 1st call as a courtesy to the new customer who complained she needed the fee smaller.3.) The second job was NOT only a repair, but a rekey to the customers key, which is an entirely different job, which we did not charge for & only charged for a service fee for going out & doing the repair to the door, which was maintenance to an improperly used door, not due to any installation of material or labor.We have refunded the money to the customer on the *** given (see invoice) & discontinue business.?

I received the complaint issued on 7/8/2015 from the Revdex.com & answered this immediately, as I have NEVER had a complaint against my company, especially with customer service or quality of service. I would like to make a civil complaint against this particular customer in general, as this was most seriously done out of anger & generated through someone who was NOT present at the time of service. I explained my customer service to the customer the day of service & that I would have to speak with the technicians the following day, as it was the end of the day, after hours of service. They filed a complaint the following day, without us replying 1st thing in the morning, which did not give us time to fully grant anything, and after review of the customer, I refunded the full amount of service. It seems that now, my account has been debited TWICE for this service & they have (2) refunds coming to them, which in NOT FAIR, as the amount of service was $85.00.  I refunded the $85.00 and their complaint has also refunded them $85.00 which puts my business out, not only for the actual service completed in Good Faith & Refunded, but an additional $85.00 of a LOSS to my business because of the complaint generated directly through this customer. I would like this taken care of immediately, and I do NOT want to have to contact this customer to do so.  I will be contacting my credit card company to have this reversed & I do not want this customer contacting me again, as we did everything in the favor of this customer & we are now paying $170.00 the service to them & they are receiving $85.00 for us providing them a service & additional security. This is unjust & needs to be noted in the customer complaint files, for the protection of SMALL BUSINESS OWNERS.

Hello,My wife attempted and had two conversations with your customer service representative who I believe was the wife of the owner. My wife was told that we would not be refunded and you cannot guarantee locks on older doors. Since she was acting as an agent of your company and refused to refund the amount, I personally decided that this was the best option for us There is no way for us to process a refund twice as a consumer. Consumers do not have this ability. I will check with my mother who graciously paid the initial $85 for a service that was correctly completed during the initial installation. I would suggest you contact your credit card or merchant service processor or I would be happy to mail a check if the $85 was indeed refunded. I would also not like to personally speak to you as well. I will not be doing business with your firm and if asked will suggest others do so as well. My wife has never been treated so poorly by a local company. We typically prefer to do business with local [redacted] business, so we will be looking for a new locksmith if we need service.
Regards,
[redacted]

I, [redacted], OWNER of The Lock Clinic, NEVER said that I would NOT refund any amount, what so ever, and ONLY stated that I would need to speak with BOTH technicians for this job address, for the job completed in March & the service call on July 9.A complaint was filed BEFORE 24 hrs and never was I contacted again.I refunded the $85 immediately via my credit card merchant the following day, after speaking with BOTH technicians on this job.I have contacted my credit card merchant & have copies of my bank statement.  An adjustment has been made & all bank proceedings are completed.  The customer was refunded the initial service charge of $85. within 24 hrs.The customer has the security, and additional work, at a discounted price & has not been charged for any additional services.I no longer have time to discuss this issue.  It is noted that WE have discontinued our service with this customer.?