Commune E Kate Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, this is in regards to your recent request. We do understand your fustration and want to help. As a good faith gesture we have approved a full refund for $27.96. You will receive this in the mail with in 15-20 business days. We do want you to be aware how our services are signed up for ,No...

customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service. You are cancelled and blocked from our services.Thank you for contacting Premium Customer Care

Hello, this is in regards to your recent request. We do understand your fustration and want to help. As a good faith gesture we have approved a full refund for $27.96. You will receive this in the mail with in 15-20 business days. We do want you to be aware how our services are signed up for ,No...

customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service. You are cancelled and blocked from our services.Thank you for contacting Premium Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: COMMUNE E KATE BILLED ME THRU MY CELL PHONE CARRIER (US CELLUAR) FOR A SUBSCRIPTION TO" FASHION YOUR FLARE" AT A RATE OF $12.05 PER MONTH THAT WAS NOT AUTHORIZED BY ME. I HAVE NEVER CONTACTED COMMUNE E KATE OR HAVE NOT BEEN CONTACTED BY THEM. I CONTACTED MY CARRIER AND TOLD THEM ABOUT IT AND THEY REMOVED THE CHARGE. I REQUESTED THAT US CELLULAR BLOCK ALL FURTHER BILLING BY OUTSIDE PARTIES.Desired Settlement: I WOULD LIKE TO SEE THIS COMPANY FINED OR PUT OUT OF BUSINESS FOR THEIR THEFT BY FRAUD. I AM NOT PAYING FOR IT AND I'M SURE US CELLULAR IS NOT. THERE ARE WAY TOO MANY COMPLAINTS ON THIS COMPANY FOR THIS PRACTICE FOR IT TO BE ALLOWED TO CONTINUE.

Business

Response:

, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service.

Thank you for contacting

Premium Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards, I WAS NOT SENT ANY TEXT MESSAGE OR NUMBER AND I DID NOT GO ONLINE AND DO ANY VERIFICATION. IF YOU SAY I DID YOU SHOULD BE ABLE TO PROVIDE TIME AND DATE THE MESSAGE WAS SENT AND THE VERIFICATION NUMBER YOU SAY YOU SENT AS WELL AS MY EMAIL ADDRESS. PROVIDE ME WITH THE PHONE NUMBER THE MESSAGE WAS SENT FROM SO I CAN SEE IT ON MY PHONE BILL.

Business

Response:

This is in regards to the customers complaint, our system shows our service was signed up for on Dec 1st and also cancelled on the same day. The number attached to our service is 9182773530. We do not have access to time stamp, but it will be listed on your mobile cell phone bill. Once again, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service.

Thank you

Premium Customer Care

Review: This company started sending me text messages and auto enrolled me into their service without my consent. They began charging my Sprint account $9.99 a month. I have attempted to contact them about a refund and to find out how to stop them from enrolling me into any more of their services but am unable to reach anyone. They charges me a total of $39.96 over a four month period for something I did not sign up for or want.Desired Settlement: I would like a refund for the full amount and they should be required to gain consent before auto enrolling and charging.

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service. No charges can automatically be applied unless our double optin process is completed by the person who has physical possession of the mobile device.

Review: When accessing our Family Allowances on our T-mobile website, I found out that two of my children's phone numbers were charged with 2 fraudulent charges each. They each cost $9.99, therefore the total charged to our family account was $39.96.When I called T-mobile, they provided me with phone numbers for both companies, which turned out to be online pop-up ads. The first company was "Consumer Mobile Platform", which we can not find ANY information for online, no website, no address, only the phone number T-mobile provided of ###-###-#### and the second company named "Commune E. Kate" with a phone number of ###-###-####. Both companies had suspiciously similar (or same) answering machines and services as well as the exact same response for me: There are absolutely NO refunds, since someone had to click the ad, enter their cell number, receive a text to that cell number and then enter the pin from that text into the online ad to sign up for services. Besides the fact that both our 18 yr old and our 13 yr old, who use these particular phone numbers swear they did not order these services, it is VERY fishy, that these exact same two services (one health related, one horoscope related) were incurred on the exact same day with the exact same two phone numbers from two different computers in the same household. We would like to get our money back but are stuck at this point with T-mobile not being able to refund an amount they didn't charge us for and those fraudulent companies claiming that we did sign up for the services.Desired Settlement: We would like to get the full refund of $39.96 ($9.99 x 4) either credited to our T-mobile account or by check in the mail.

Business

Response:

Hi, This is in regards to the customers request. No customer can be billed unless our procedure is

completed, this is how our procedure takes place; when you order our service

online, we send you a text message to your mobile device with a verification

number. Once you receive this message

you must go online and enter this verification number to confirm you are the

actual mobile user and receive the service. It is double opt-in process.Also we

do not have any of your personal information as we are just a subscription

provider for the self activated service. Our service requires a double opt-in process that can only be completed by the person who has physical possession of the mobile device also our charges are listed in the first text message with the 4 digit pin number.

Review: This company posted charges for $9.99 two times again my US Cellular account, which were not requested, nor approved.Desired Settlement: Credit my US Cellular account for $9.99. I was able to eliminate one of the 2 charges by calling US Cellular, but they still owe me $9.99.

Thanks

Business

Response:

Hi In order to assist you with your request, we will need the mobile number as to where the charges are applied to pull up any information in our systems.

Also, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service.

Once we have the required information a refund will be issued.

Thank you

Premium Customer Care

Review: WE RECEIVED OUR CELLULAR BILL TODAY AND THERE IS AN UNAUTHORIZED CHARGE ON THE BILL FROM THE FOLLOWING: FASHION YOUR FLARE 855-505-1055 ALSO (46965) COMMUNE E KATE INC. THE CHARGE WAS FOR $9.99. IT REMIANS TO BE SEEN IF WE WILL GET A CREDIT FOR THIS OBGUS CHARGE

Business

Response:

Hi This is in regards to the customers complaint. This matter is resolved as a refund was processed on March 27th confirmation for the refund is CONFIRMATION #: 69het5dkpl. Please give 15 to 20 business days to receive in the mail.

Thank you

Premium Customer Care

Review: I have been being billed on my T-Mobile cell phone bill since June 2012 for 9.99 each month. I just discovered this change on my billing statement. I have no idea how this even started. I have never subscribed to anything with my cell phone. The charge says its from "Commune E Kate" for [redacted]Horoscopes[redacted]. I was given their customer service number of ###-###-#### with a short code of [redacted] by T-Mobile's Customer Care Rep. I tried to call this number and it rings once and then disconnects. I was told by the T-Mobile Rep that I could contact this company and ask for a refund of the charges. This is scam that this company is doing and needs to be stopped. This kind of thing should be illegal. This company needs to refund me a total of 39.96.Desired Settlement: This company needs to refund me a total of 39.96 for the changes I have been charged for the last 4 months.

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service.

Review: My husband clicked on a facebook advertisement for a free ipad which was supposedly posted by a friend. He began to fill in answers to some of the questions (including his cell phone number) but stopped after the questions became more and more suspicious. He never clicked on any submit button to process anything. Yet, he received some unsolicited horoscope texts and then when he finally texted back to quit texting him, he stopped receiving them. However, I was billed for two months charges on my cell phone bill of $9.99. When I called Commune E Kate to have these unsolicated charges removed I was told that would not happen. I then asked for a written summary (by email to make it easier) of exactly how we alledgedly signed up for this service including dates so that I could report the company. I was told that I would have to write a letter and mail it to the headquarters in order to get this information. I will still request this information if it is necessary, but I wanted to make you aware of the predatory nature of this company.Desired Settlement: I want something done to stop this company from tricking people into a service they didn't request.I am a long term customer of my wireless carrier and they have agreed to credit these charges for me and put a block on my account for any future charges, so I don't need any money from this company. I'm not a lawyer but I belive this may qualify under false advertising.

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service. In order for any charges to be applied our double opt-in process has tobe completed.

Review: A Charge of $9.99 appeared on my phone bill for "Fashion you Flair" They state I requested and approved this phone charge, That never happened. I did not send them a texted pin number to request or approve this subscription. They refused to refund this charge, they did remove remove my name from their list. I never requested their service nor received anything from them. This just a scam. and needs to be stopped. this phone was in my possession all day and I did not ask for or approve anything.Desired Settlement: A refund check and have them stopped from scamming others, they should not be allowed to charge my phone

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service.

Review: I received a charge of $6.99 on my US Cellular bill for [redacted] from this company. I never signed up for this. I called and they said they sent out a 4 digit confirmation code and that someone went on line and confirmed that they wanted the subscription. That is a lie and is some kind of scam they are running. I never confirmed anything. I would never order something so ridiculous. They said they would cancel my subscription but would not give me a refund. They are probably ripping off all kinds of people. $6.99 may not be much but I want and deserve a refund.Desired Settlement: Refund of $6.99.

Business

Response:

Hi This is in regards to the customers request we do want to resolve this matter. We have gone ahead and processed a refund in the amount of $6.99 conf#[redacted]. You will receive your refund in the mail in 15 to 20 business days. You are cancelled and blocked from our services.

Thank you

Premium Customer Care

Review: I was charged $9.99 Subsciption for Fashion Your Flare [redacted](premium customer care) from ([redacted]) Communicate e kate Inc. I did not knowingly sign up for this service or even know what it is. When contacting the company ###-###-#### on August 1,2012 @ 3:19pm about reversing the charge they were not very helpful. They said I had to go back to the cell company. NOT TRUE. The billing company has already been paid. Channel (#[redacted]) refused to transfer me to a supervisor/manager or give any information as to who to file a complaint with.Desired Settlement: Refund of $9.99 charged to my cell phone bill.

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is

how our procedure takes place; when you order our service online, we send you a

text message to your mobile device with a verification number. Once you receive this message you must go

online and enter this verification number to confirm you are the actual mobile

user and receive the service. It is double opt-in process.Also we do not have

any of your personal information as we are just a subscription provider for the

self activated service. We will make an exception and process a refund for $9.99 confirmation# [redacted] This will be received by the customer in 15 to 20 business days via postal mail to the address provided on the complaint.

The service with Premium Customer Care has been cancelled and blocked.

Thank you

Premium Customer Care

Review: Never ordered there services, never head of this company and there are numberous online complaints exactly the same. Complete scam artists and lacking ethical business practices. I can only assume that even in the world of online and social media marketing, activity like this would be deemed abhorrent and tainting of the entire industry. Company in breach of federal law signing up individuals (including minors) to contracts that have not been agreed to in writing, verbally or even by an implied contract.9.99 charges x 10http://www.scambook.com/group/view/1552/Commune-E-KateDesired Settlement: $99.90 cheque. not negotiable.

Business

Response:

Hi, This is in regards to the customers complaint. In order to look further into this matter we do need the mobile number attached to our service. Once this information is provided we can proceed. Also we cannot apply charges to any customers account unless our procedure is completed. This is how our

procedure takes place; when you order our service online, we send you a text

message to your mobile device with a verification number. Once you receive this message you must go

online and enter this verification number to confirm you are the actual mobile

user and receive the service. It is double opt-in process.Also we do not have

any of your personal information as we are just a subscription provider for the

self activated service.

Thank you

Premium Customer Care

Review: On 1/2/13 I received a random text that included a PIN number and said I will get Mobile Horoscopes. It also said reply STOP to cancel. The very next second it sent another text with a horoscope. I never entered the PIN anywhere (I never even solicited the initial text). The next minute I texted STOP back to them. Now I received my cell phone bill and was charged $6.99 for this situation. On 2/11/13, I called the number on the phone bill (###-###-####) and asked for a refund. Spoke to [redacted] employee #[redacted]. I was told that their system shows activity and they cannot give a refund saying they have "rules to abide by". I have the text messages saved in my phone and I explained the progression of activity telling them it is simply not true. I asked to speak to a manager. After a wait [redacted] came back and said the manager was on another call but could make sure my number was on the block list so I don't get any more texts. I said again that I wanted a refund and he refused. I told him I was reporting the company to the Revdex.com. I said I would wait for a manager until they get off their call. I was placed on hold then was disconnected.Desired Settlement: I want the $6.99 plus tax refunded and I want this company investigated.

Business

Response:

Hi, This is in regards to the customers request. We have reviewed the customers complaint, and will out of a good will gesture process a refund in the amount of $6.99 conf#[redacted] This will be mailed to the address listed in the complaint and will be received in 15 to 20 business days.

Thank you

Premium Customer Care

I have also been billed for services I didn't sign up for, that came from a text message spam. Called my cell company which credited it back, but the next month the charges came back. They told me it was a subscription service, and again I had to tell them to block the charges, since I never signed up for a subscription, nor played any Facebook games or otherwise. This is a scam. I was give the number 855-505-1155 to call. Will try it to see if I can unsubscribe without giving them any more information. Will try FTC, FCC and Arizona Law Enforcement.

Review: On the latest [redacted] bill I recieved multiple unauthorised charges for some premium services. They contained (but not limited to) two $9.99 charges occured on 07/07/2012 at 06:00 and 06:01 pm (Consumer Mobile[redacted] and Commune E Kate [redacted] BibleVrs [redacted]). I did not authorise those charges. After I called to [redacted] they reffered me to the companoies above (which is really a single company) as to a 3rd party who billed for it. Support personel refused to revert those charges after I called to them. They are argued that they sent me a text message with a pin number to enter. But the log shows that there was no messages coming from any unknown numbers. In fact, there was no messages at all coming that week! Again, those charges are unauthorised, I didn't order any services and I demand a full refundDesired Settlement: Full refund

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is

how our procedure takes place; when you order our service online, we send you a

text message to your mobile device with a verification number. Once you receive this message you must go

online and enter this verification number to confirm you are the actual mobile

user and receive the service. It is double opt-in process.Also we do not have

any of your personal information as we are just a subscription provider for the

self activated service.

Review: begining in December 2012, Commune E Kate misled me into signing up for their service and charged me $9.99 a month for a service I neither wanted or even knew I had. It wasn't until a [redacted] representative alerted me to it that I became aware. Upon contacting this service (order # [redacted]) they refused to refund me but assured that service had ended and had been blocked. My new bill came out and I was charged again. I called again (order # [redacted]) and got the same song and dance claiming I had singed up for it again. Absolutely not true.Desired Settlement: A full refund of charges beginning December 2012 of $99.90 and a complete block of this "service"

Business

Response:

Hi, This is in regards to your recent request for charges applied to your mobile bill. We do understand your fustration and want to resolve this issue. We have issued a refund in the amount of $99.90 in good faith. This refund will be mailed to you at the address provided in the complaint. Please keep in mind that our company cannot automatically charge any customer. No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service. Your mobile number will also be blocked.

Thank you for contacting

Premium Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: At 8:30 p.m. on Jan 9, 2013 my cell phone received a text message from 46965 with a message "Your pin is 2140 Enter PIN on mybiblepassages.com for Bible Verse Alerts 3msgs/wk $9.99/mo...." At 8:31 p.m. on Jan 9, 2013, my cell phone received another text from the same 46965 stating I could "get your Bible passages NOW!...3msgs/wk $9.99/mo billed to cell....Reply STOP to Cancel." I replied STOP at 8:32 p.m. on Jan 9, 2013. At 8:32 p.m. on Jan 9, 2013, I received a text message from 46965 that said I was now unsubscribed. A charge of $9.99 from Commune e kate Inc. appeared on my cell phone bill from Jan 9, 2013. I called Commune e kate on Jan 15, 2013 to request a refund. I was told I could not get a refund because I subscribed to the service. I was told that I entered the pin online somewhere. I did not enter a pin online anywhere. I did not subscribe to the service. I want the $9.99 refunded.Desired Settlement: I want the $9.99 refunded.

Business

Response:

This seems to be a double submission: a refund has already been processed for $9.99 conf#64[redacted]

Thank you for contacting

Premium Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,