Commune E Kate Inc

Review: An unauthorized charge of $9.99 appeared on my cell phone bill from Fashion Your flare via Commune-E-Kate. When contacting the company for a refund they state that I activated the service. This is incorrect. They refused to issue a refund insisting that I requested the service. I did not order or request any service from this company. I did not make any purchases from this company. I have been erroneously charged $9.99. I believe this to be a scam. I still don't know what service they offer other than illegally charging cell phone customers for items they do not request or want.Desired Settlement: I would like a refund of $9.99.

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service.

Thank you for contacting

Premium Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The website tells you to enter the code that was sent via text message to your cell phone to receive a 50% off coupon for a popular retailer. The website does not state that you are signing up for a service nor does the text message state that you are signing up for a service. There is nothing in the text message or on the website stating that by entering the code on the website that you are signing up for a service and will be charged a monthly fee. The website only tells you to enter the code sent via text message to receive your coupon. Furthermore, the text message does not tell you to enter the code to sign up for a service. The website is a scam used to lure people in promise of a coupon by entering the code and then they claim that by entering this code you have agreed to a monthly service when all you've agreed to is to receive a coupon. It is definitely a bait and switch. The website is: http://50offcouponz.com/dicks-vz-fc/ Please test it and you will find similar results of a bait and switch. If it were legitimate there would not be so many complaints.

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service.

Thank you for contacting

Premium Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: When I received my cell bill there was a charge of $9.99 from this business. I did not (nor would I) order bible verses via text message. In fact I did receive a bible verse via text message and replied with "stop" and was told I would no longer receive them, then it showed up on a bill. When I called the number it gave me an automated option to cancel, which I did, although I did not receive a confirmation number. As I wanted a refund, I hit 0 and then 3 to speak with an agent. Agent [redacted] answered the my call. He told me I did order the service (but could not tell me when or how) and that they never give refunds. I asked to speak to his supervisor. He said that was fine, although the supervisor would not give me a refund either as their records showed I had ordered the product (again, he could not tell me when or how other than I collected an on-line prize of some sort, which automatically signs me up... I did NOT collect an on-line prize as they are all scams) and their records were never wrong so they never gave refunds. I insisted on speaking to a supervisor, so he put me on hold. Then Agent [redacted] took me off hold and told me that his supervisor was with another customer, but he had slipped him a note and the supervisor said to tell me I did not get a refund as no one ever receives a refund. I asked to keep holding. When Agent [redacted] took me off hold the next time I was told the supervisor was still with another customer and still would not give me a refund. No one at the company would ever give me a refund, so there ws not point in my holding for a supervisor and I could not hold any more. I find it ironic that as you hold initially, the recording tells you that they "guarantee customer satisfaction". I am not satisfied. This is a scam.Desired Settlement: I would like a refund mailed to me.

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service.

Review: I went to a website to get a coupon for [redacted] I had to provide my phone number and they said they'd text me a code which would allow me to get a coupon. I then received a text with the code but decided not to continue the process because the whole thing seemed kind of sketchy. I then decided I better text "STOP ALL" to this number in case they decided to do anything weird. Several days later they sent me a text that said, "Pure Crush Alerts. You have been unsubscribed from this service and will no longer receive any messages or charges. For more info call [redacted]." I immediately checked my [redacted] bill to see if there were any unauthorized charges and there was a $9.99 charge from Fashion Your Flare, Commune e Kate Inc. [redacted]. I called [redacted] to dispute the charge and they agreed to cancel it. They also offered to put a 5 digit block on my account to block all premium subscription services. This is "cramming" which violates FCC most state rules. It appears that my situation is resolved but I'll never try to get another coupon online again.Desired Settlement: I will be reporting this to my state [redacted] for additional follow up. I just want this on file with the local Revdex.com in Arizona.

Business

Response:

Hi This is in regards to the customers complaint, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service.

You are not subscribed to our services.

Thank you

Premium Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The point of my complaint was that I didn't order anything! I went to a website to get a [redacted] coupon. They said they'd text me a code which I could use to get the coupon. The company is guilty of false advertising and trickery! Actually, what this company does fits the definition of "cramming" per Wisconsin Administrative Code s. ATCP 123. I will follow up with the Wisconsin agency that administers that law.

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service. Our service requires physical possession of the mobile device which the pin number is sent to and it does state our charges and what the service is for. That pin has to be used in order for any customer to be billed as well they have to agree to our terms and conditions. It is a double opt-in process.

Thank you for contacting

Premium Customer Care

Review: This company added a charge of $9.99 to my cell phone bill for something I didn't sign up for.Desired Settlement: I would like to be refunded for the amount I have to pay my cell phone carrier.

Business

Response:

Hi, This is in regards to the recent complaint received. We do want to resolve this matter,we have processed a refund for $9.99 conf#16hezsob33.Please give 15 to 20 business days to receive in the mail.

As for our service, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service.

Thank you for contacting

Premium Customer Care

Review: I was charged $9.99 on my US Cellular bill for "Subscription-Fashion Flare 8[redacted] (4[redacted]) Commune e kate Inc." I called US Cellular and was able to stop further charges but she was not able to remove charges on this months bill. The rep advised me to call Commune e kate and ask for a refund. I called Commune e kate Inc and spoke to rep Ricardo. After giving my cell nbr and name I asked Ricardo what the $9.99 charge was for. He said it was a texting service subscription that I signed up for online. I advised him I did not. He asked me if I wanted to cancel. After saying yes he gave me a cancelation nbr. I asked him what service did I get. He said I signed up for Bible verses. I advised him that I would never sign up for that and I and wanted my money back.. He then told me that the subscription was cancelled the same day it was charged. I asked him how I could be charged for a service I did not sign up for or recieve. He said he was sorry but because it was confirmed there was no refund. Something must be done to stop this company from stealing money from people.Desired Settlement: I would like this company to refund me the $9.99 that I was charged. I did not authorize the charges to my cell phone carrier nor did I recieve any service.

Business

Response:

Hi, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service

You are not subscribed to our services. Out of a good will gesture, we will like to provide you with a refund of $9.99. please provide the mobile number as to which the charge has been applied to as well the mailing address you will like the cheque tobe sent to.

Thank You

Premium Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I am very pleased the they have agreed to settle by refunding me. Please make sure the business has my phone number associated with thier account for me as they have requested. The number is [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Not sure how this service gets away with it, but they send a text to your phone and if you don't reply, you start getting a $9.99 fee through your cell phone provider. I have $89 in charges and they will only credit $29.97. The phone is used by a 93 year old and doesn't text!

Review: I was sent a spam text that told me to text Stop if I did not want torecieve texts from them. I found out I was billed $9.99. I called my service provider (T-Mobile) they told me I needed to call a number ([redacted]) to get them to confirm a refund since it was a third party billing. When I called the number I was told to hold on the line then was disconnected. This happened three times.Desired Settlement: I want $9.99 they charged me for requesting they stop back.

Business

Response:

Hi,This is in regards to the customers request. No customer can be billed unless our procedure is

completed, this is how our procedure takes place; when you order our service

online, we send you a text message to your mobile device with a verification

number. Once you receive this message

you must go online and enter this verification number to confirm you are the

actual mobile user and receive the service. It is double opt-in process.Also we

do not have any of your personal information as we are just a subscription

provider for the self activated service.

Review: Hello, I want to report a scam from this company. I got a text from them and I instantly replied "STOP" to the text message. I then saw my account take a climb and I went online to check and it was from this company Commune E Kate. I called them today and they told me that the could not refund my service. They also said that I must of got a "Pop-Up" to sign up with my number which I did not get one because I barely used my computer and on my phone I only use Websites Facebook, ESPN, etc. Not once did I see a TOS nor a pin which they have said I needed to sign up for their services. I tried to talk to the supervisor which they do not like the customer talk to the supervisor, only the employee can. I then asked for their supervisor Identification number which she didn't have, but I got her number which is 1039. I have been scammed also the company doesn't go by the name Commune E Kate, but by the name Premier Customer Care. I only wanted a refund of $9.99 which I had to pay. I also never got the service they told me I "Supposedly" was receiving. If you Google the company name you will only find scam reports.Desired Settlement: I would like my refund of $9.99 back either by check or credit on my T-Mobile account. Also this to be shut down! Thanks

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is

how our procedure takes place; when you order our service online, we send you a

text message to your mobile device with a verification number. Once you receive this message you must go

online and enter this verification number to confirm you are the actual mobile

user and receive the service. It is double opt-in process.Also we do not have

any of your personal information as we are just a subscription provider for the

self activated service. Our subscription is a double opt-in process that can only be completed by the person who has physical possession of the mobile device to complete the sign up process. Our charges are stated upon receiving the 4 digit pin number , also when entering the pin number online our charges are stated before completing the sign up process and our terms and conditions are agreed to.

Review: I checked my [redacted] monthly bill and discovered a charge for $9.99 for Commune E Kate: Alerts - [redacted] I investigated my billing history and discovered that I have been billed this amount monthly since November 2012. I did not discover this until now because I do not see my monthly bills. My billing is paperless and is charged to my credit card each month. I do not recall ever receiving a message from this company and would certainly not have authorized such a charge. A bible-related service would be the last thing I would ever subscribe to. [redacted] cannot give me a refund for the amounts already collected. After doing an internet search I understand that hundreds of thousands (if not millions) of unsuspecting cell phone customers have been scammed by this same company.Desired Settlement: I would like the cumulative amount collected from my account of $109.89 refunded to me (11 months x $9.99/mo).

Business

Response:

Hi This is in regards to the recent request, we will like to resolve this issue and we have processed a refund in the amount of $109.89.

No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number.

Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal

information as we are just a subscription provider for the self activated service.

Your refund will be mailed out to the address provided in the complaint and will take 15 to 20 busines day to receive.

Thank you for contacting

Premium Customer Care

Review: I am getting charged for something I didn't order. I don't know what it is. I have called the company twice. Once on September 18 and no one answered. I called again today September 24th no one answer again. They have billed me for July, Aug and Sept. I have called my cell phone company [redacted] to stop this billing for something that I didn't order. They said they would block them and refund our money. It has been a month and they have not blocked them and will not refund all of my money.Desired Settlement: I would like a refund $29.97 plus any taxes I have paid.

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service. Our agents are available to speak with any customer from 9am to 9pm est. Our contact number is [redacted]

Review: I checked my [redacted] monthly bill and discovered a charge for $6.99 for Commune [redacted]: [redacted]. I investigated my billing history and discovered that I have been billed this amount monthly since October 2013. I did not discover this until now because I do not see my monthly bills. My billing is paperless and is paid through my checking account each month. I do not recall ever receiving a message from this company and would certainly not have authorized such a charge. After doing an internet search I understand that many unsuspecting cell phone customers have been scammed by this same company.Desired Settlement: I would like the cumulative amount collected from my account of $27.96 refunded to me (4 months x $6.99/mo).

Business

Response:

Hello, this is in regards to your recent request. We do understand your fustration and want to help. As a good faith gesture we have approved a full refund for $27.96. You will receive this in the mail with in 15-20 business days. We do want you to be aware how our services are signed up for ,No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service. You are cancelled and blocked from our services.Thank you for contacting Premium Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On my [redacted]--I have an additional cost of $9.99 from this Commune e kate Inc for some fashion your flare subscription, which I never ordered. I called this company @ [redacted] and asked why I was being billed for something I never ordered. The person I talked to--[redacted] said that I ordered this and they would not refund anything. I was very upset and asked to talk to a supervisor and this man said he was the person I needed to talk to. Very disrepectful-obnoxious-and just plain RUDE. Needless to say, I told him to cancel this subscription and told them they were a rip-off company. Unfortunately, I'll have to pay the $9.99 as I don't want my credit ruined. Please look into this as I don't want others to fall into their hands of saying you ordered something when you know you didn't. Thank youDesired Settlement: no settlement requested--for Revdex.com information only. If you can get my $9.99 back--sure I'd like it but I don't want to go to court or be charged for any fees. Just take of this company.

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service.

Review: On april 23, 2012 I did a mind quiz on facebook and did not sign up for anything. I received a text on my cell phone about subscribing monthly for $9.99 with a phone # [redacted] and a message to reply STOP to cancel, which I did immediately. A message came back saying I would no longer receive any messages or charges. When I received my us cellular phone bill and was charged $9.99 I called them and they said I did not reply Stop to cancel. I was assured I would not be charged again, but was on 5/24/2012. I called again and was told it was too late to stop another charge. I did not ask for this service and should not have been charged at all. They owe me $9.99 x 2=$19.98 and refuse to reimburse me. Please advise, Thank you.Desired Settlement: a refund of $19.98 that was charged to my cell phone bill at US Cellular on my phone # [redacted]

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is

how our procedure takes place; when you order our service online, we send you a

text message to your mobile device with a verification number. Once you receive this message you must go

online and enter this verification number to confirm you are the actual mobile

user and receive the service. It is double opt-in process.Also we do not have

any of your personal information as we are just a subscription provider for the

self activated service. The service is cancelled and the mobile number is blocked from our subscription.

Review: This company has been billing my cell phone for 9.99/month since May 2012 for Fashion my FLA and 9.99/month since August 2012 for Hear Me. These services were never authorized and I have been ripped off. This is a total scam and I want my money back and action taken against this company.Desired Settlement: Action taken against these scam artists and money refunded.

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service.

Thank you for contacting

premium Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No services were ever ordered from this company online or otherwise. I am requesting a full refund and consumer protection regarding this matter. It appears that these people are scam artists that are ripping people off.

Regards,

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service. It is a double opt-in process that can only be completed by the person who has physical possession of the mobile device.

Thank you for contacting

Premium Customer Care

Review: I was charged for a monthly $9.99 service charge which I did not purchase.Desired Settlement: I would like to request for a refund check or a credit back to my cellphone bill.

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service.

Review: I have recently become aware that my cellular phone bill is increasing for an unknown reason. Upon further investigation I found charges on my bill by this company for $9.99. I continued to check past bills and found that they have been charging my cellular account for at least the past year and possibly more. Most months it consisted of 3 charges but sometimes there were as many as 5 charges of $9.99 each. I have not authorized any charges to my account and the number that the charges are applied to doesn't even have text messaging.Desired Settlement: I would like the company to refund the entire total of the funds that were fraudulently applied to my bill.

Business

Response:

Hi, This is in regards to the recent complaint we received. In order for any customer to sign up for our services there is a double opt in process that needs to be completed. This is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service

You are not subscribed to our services.

Thank You

Premium Customer Care

Review: A Charge of 9.99 showed up on my T-Mobile bill. Unsolicited text appeared and immediately texted back to cancel/stop. The phone number a description on my bill for the company was 855-505-0355 Horoscopes 29937. When I called the number I got a funny message twice on the third call I was redirected to another message and got a Customer Service Representative. She told me there was no refund available and nothing could be done. She directed me to write to Premium Customer Care 3317 East Bell Rd Unit 101-136, Phoenix Arizona 85032 with my complaint.Desired Settlement: I want a refund.

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service.

Thank you for contacting

Premium Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They have not done anything to resolve the Money Charged. They are lying, there was nothing provided (no service, no product) for the $9.98 charged to my cell phone account. It was an unsolicited offer made to one of the phones on my plan. They offer something for free ( a question or a game ) without disclosing the fees that will be charged. It is a scam and I want my $9.98 back immediately. I have blocked any and all such offers from my entire cell phone plan so this cannot happen again. I would like a check mailed to me at [redacted], Newburyport MA [redacted].

Regards,

Business

Response:

Hi, No customer can be billed unless our procedure is completed, this is how our procedure takes place; when you order our service online, we send you a text message to your mobile device with a verification number. Once you receive this message you must go online and enter this verification number to confirm you are the actual mobile user and receive the service. It is double opt-in process.Also we do not have any of your personal information as we are just a subscription provider for the self activated service. Our service is a double opt-in process that can only be compelted by the person who has phsycial posession of the mobile device. Our charges are disclosed when the intital text message is sent to the mobile device with the 4 digit pin code. Our charges are also stated before the pin number has to be enteredto the subscription as well in our terms and conditions the charge is listed.

Thank you for contacting

Premium Customer Care