Competition Subaru

I picked up my new Subaru Crosstrek on 5/28/20... and left my Audi 2017 assured to be returned by the lease expiration date to the Audi dealer ( across the street) by 6/23/20, It was returned to Audi on 7/1/20, incurring a $110.25 post maturity fee. Despite multipule calls to Competition Subaru...no one has returned my call. Clearly this is an oversight the part of Compettion Subaru, but I want reimbursement of $110,25. Please help me resolve this!

It is unfortunate that this vehicle did not meet your expectationsYour offer of $18,was way below our cost leaving us unable to achieve your price pointI apologize for not being able to speak to you , I was busy with a clientYou stood outside my office and got loud to the point that our Finance Manager escorted you into his officeA refund for your deposit was processed and issued on February **, We apologize for any inconvenienceVincent M [redacted] General Manager

Please check your credit card accountA credit was issued and should have posted .Please contact me if your account does not reflect the credit.Vince S [redacted] Competition Subaru [redacted]

Revdex.com: At this time, I have not been contacted by Competition Subaru regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 0in 0in 10pt;"> I have not yet received a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Competition Subaru regarding complaint ID ***.Sincerely,*** *** the company never call me

Please be advised that a Credit Card refund was issued on April **,Sincerely,
"">Vince S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not yet received a
refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Please be advised that a Credit Card refund was issued on April **,Sincerely, Vince S***

On August **,I left a voice message for *** *** to contact me regarding this matterI did not receive a return call but I was able to contact him late in the day on August ***We discussed the details of his complaint and reviewed the rental charges in questionI requested a copy of his
rental agreement and it displayed a daily rate of $When I questioned the rate I was told that *** *** rented a Cadillac ATSI explained that *** charges dealerships a daily rate of $and that we did not authorize him to rent a luxury car. I offered what I felt to be a fair resolution , we would reimburse him $140.00(days @ $35.00) and a credit for the balance of his out of pocket expense of $to use for future service at Competition Subaru.*** *** said that he would like to think it over and agreed to call me the next day ( August ***)I did not receive a return call and recalled him on August *** I left another voice mail requesting a return call. *** *** has yet to return my call. Vince S*** Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's unfortunate that Mr. Vincent M[redacted] is continuing to lie in his response to this complaint.  I have attached a PDF portfolio.  It shows my fax correspondence as well as pictures of the vehicle that they STILL have listed online showing the headrests and floor mats in the vehicle which do not presently exist.  They are still advertising this vehicle for sale under false pretenses.  I had to call the dealership on the 3rd of March to ask for my reimbursement and was told it had NOT been processed.  Mr. Vincent M[redacted] is stating that they issued it on the [redacted], which is again a lie.  I have attached copies of my bank statements proving otherwise.  Also, your statement that I got loud is misconstrued as I was simply defending my stance against your very aggressive Sales Manager, Matt C[redacted]. 
 
[redacted]

Revdex.com:
At this time, I have not been contacted by Competition Subaru regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
0in 0in 10pt;">
I have not yet received a refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

It is unfortunate that this vehicle did not meet your expectations. Your offer of $18,500.00 was way below our cost leaving us unable to achieve your price point. I apologize for not being able to speak to you , I was busy with a client. You stood outside my office and got loud to the point...

that our Finance Manager escorted you into his office. A refund for your deposit was processed and issued on February **, 2017. We apologize for any inconvenience. Vincent M[redacted]General Manager

Please check your credit card account. A credit was issued and should have posted .Please contact me if your account does not reflect the credit.Vince S[redacted]Competition Subaru[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

we will refund the $500.00 deposit.thank you,