Competition Subaru

On August **,2015 I left a voice message for [redacted] to contact me regarding this matter. I did not receive a return call but I was able to contact him late in the day on August [redacted]. We discussed the details of his complaint and reviewed the rental charges in question. I requested a copy of...

his rental agreement and it displayed a daily rate of $79.00. When I questioned the rate I was told that [redacted] rented a Cadillac ATS. I explained that [redacted] charges dealerships a daily rate of $35.00 and that we did not authorize him to rent a luxury car. I offered what I felt to be a fair resolution , we would reimburse him $140.00(4 days @ $35.00) and a credit for the balance of his out of pocket expense of $176.00 to use for future service at Competition Subaru.[redacted] said that he would like to think it over and agreed to call me the next day ( August [redacted]). I did not receive a return call and recalled him on August [redacted] I left another voice mail requesting a return call. [redacted] has yet to return my call. 
Vince S[redacted] 
Service Manager

I purchased a used car from them in March of this year. It's now November and I still haven't recieve my car title yet. I keep on calling them about it one person told me they sent out the paper to dmv and it's the dmv fault, and I should just go to the dmv and pay $50 to get a new one, another person told me he can't help me because he is busy with a customer. I just don't understand why they want me to pay for another copy when I already pay them to take care of the paper works at the time of purchase. I honestly think they didn't send out the paper works to dmv they just stole my money.

Review: My Subaru Forester is having issues with the remote start. After taking it to a local Subaru dealer in Maryland I found out I had a non-Subaru starter. When purchasing the vehicle I stressed that the vehicle should only have Subaru parts. None of my paperwork lists a third party starter and I was never given any documentation for it.Desired Settlement: I want them to pay for the replacement cost of the parts and labor to install a Subaru starter at my local dealer in Maryland

Consumer

Response:

At this time, I have not been contacted by Competition Subaru regarding complaint ID [redacted].

Sincerely,

Review: I purchased a pre owned vehicle from the dealership 7 months ago and was only given one key at the time of the purchase. The agreement, which was in writing and both signed by Phil the sales man/manager and myself stated that I would receive another key for the vehicle shortly after purchasing it. I've been given the run around for the past 7 months now and have been told weekly for the last 7 months that " the key should arrive by the end of this week" and it has never arrived yet and I continue to get different excuses regularly. One excuse was "the key we received was for a 7 series bmw, not the 3 series that I purchased" and it would take a few more weeks to correct the issue. All lies, and I am beyond frustrated that I've been lied to so many times. Its been a major inconvenience having one key and having to share it with my family daily amongst the few of us that use the car. I am beyond frustrated and need the matter resolved.Desired Settlement: I just need the key and I can order it myself as long as I know the dealership will pay the bill. I have a friend who is a parts manager for BMW and can have the exact key I need shipped in 2-3 days. I just need this matter resolved immediatley now.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On April [redacted], 2015, I scheduled service for my 2014 Subaru Crosstrek XV Limited, for 8:00 am at Competition Subaru of [redacted], ###-###-####. My vehicles check engine light was on (in addition to the cruise control light flashing and the traction control light lit constantly) this was my 3rd time at Subaru for this same issue. I had scheduled service days prior and when I scheduled the service I stated that I would need a loaner car to get to work provided by Subaru. When I arrived at 8am on April [redacted], I was told that Subaru didn’t have a loaner car available for me and that they (Competition Subaru, Daniel C[redacted] was the one who called) were contacting the [redacted] down the road at [redacted], and setting up the loaner car information to pick me up while I was waiting at Competition Subaru. I was told by Daniel C[redacted], a Subaru Customer Service Representative, that the cost of the [redacted] would be covered in total by Subaru, as well as that my current insurance for my 2014 Subaru Crosstrek XV Limited also covers the rental car and I did not have to take any additional insurance from enterprise.I waited over 40 minutes in the Competition Subaru waiting area until about 8:40a.m. (I was late for work, starting at 9 a.m. - usually around 30-45 minutes travel time) until the car from [redacted] came and picked me up. From there the [redacted] associate drove me to the [redacted] Rent a Car ([redacted]), to sign the paperwork declining additional insurance and registered a credit card in the event of any damage, after that I was finally on my way to work. I had dropped off the car to [redacted] in [redacted] on April [redacted] 2015 (same one as picked it up), with no damage and a half of a tank of gas (what I was told needed to be included), they, enterprise, confirmed again that Subaru would be paying for the rental car. An [redacted] associate then drove me to Competition Subaru to Pick up my car/

I had received my credit card bill months later and there was a charge from [redacted] for $316.00 on July [redacted] 2015. When I called [redacted] and they stated that they sent the bill to be paid to Competition Subaru of [redacted], and that I could print out my receipt on the [redacted] website. From this date I had been in touch with Competition Subaru of [redacted] and [redacted]. [redacted] recommended 2 options (the first of which they said would be easiest), that Competition Subaru of [redacted] either (1) pay the bill directly to [redacted] and then once they ([redacted]) received payment, they would credit my credit card for the charges, or (2) reimburse me directly for the charges. I had informed Competition Subaru of [redacted] and they claimed they were trying to solve this and “get this all straight”. After over a month, with multiple calls/voicemail messages to Competition Subaru with no response back. On August, **,2015 I received an email from Daniel C[redacted] of Competition Subaru of [redacted]. He stated that Competition Subaru of [redacted] would only pay $60.00 of the $316.00 [redacted] bill, and recommended that I contact [redacted] to see if I could lower the bill. After receiving this email, I called 3 separate times (after being told by the receptionist that he was standing at his desk, by the phone) to speak with Daniel C[redacted] about this “resolution”. Once I was able to reach Daniel C[redacted], he said that for any other resolution I would need to speak with his manager Vince. I had told him to have his manager Vince call me as soon as he got in (I left my name , contact information, and a description of what was happening on his voicemail), and asked what time he would be in the next day (8/**/15) which he said would be 8 a.m. I still have yet to receive a call back.

This is the first new car I had purchased, and after these terrible experiences with this dealership I do not plan to purchase another Subaru vehicle. In summary, I brought in my 2014 Subaru Crosstrek vehicle with fewer than 15,000 miles, for scheduled maintenance, and requested a loaner car for that the service time. The resolution for this should have been simple and pain free. This dealership has terrible customer service and questionable business practices. This issue was on going for over a month with multiple calls and messages, and I had very rarely received a call back or notice on what was happening and yet, still no resolution to these charges. I had originally had faith that Subaru was a quality company with customer centric focus. After this experience that faith has been completely shattered. I would urge people that are considering on purchasing a Subaru vehicle to reconsider purchasing another vehicle or at the very least stay far away from the Competition Subaru dealership in [redacted].Desired Settlement: Billing Adjustment of $316.00 - unless otherwise adjusted/credited.

Business

Response:

On August **,2015 I left a voice message for [redacted] to contact me regarding this matter. I did not receive a return call but I was able to contact him late in the day on August [redacted]. We discussed the details of his complaint and reviewed the rental charges in question. I requested a copy of his rental agreement and it displayed a daily rate of $79.00. When I questioned the rate I was told that [redacted] rented a Cadillac ATS. I explained that [redacted] charges dealerships a daily rate of $35.00 and that we did not authorize him to rent a luxury car. I offered what I felt to be a fair resolution , we would reimburse him $140.00(4 days @ $35.00) and a credit for the balance of his out of pocket expense of $176.00 to use for future service at Competition Subaru.[redacted] said that he would like to think it over and agreed to call me the next day ( August [redacted]). I did not receive a return call and recalled him on August [redacted] I left another voice mail requesting a return call. [redacted] has yet to return my call. Vince S[redacted] Service Manager

Review: My fiance and I were shopping for a new vehicle, but the salesperson Cathy K[redacted] informed us that no vehicles were on their lot that matched our needs, and they would need to find the vehicle from another dealer. In the meantime, they requested that we provide information for them to run our credit and find financing for us, and solicited a $500 refundable deposit which we paid. The copy of the agreement that we signed has the following language:

"[redacted]."

Preliminary credit terms were communicated to us over the phone by their finance person Jason D[redacted], but we did not provide any informal or formal agreement to the terms. Shortly thereafter, we decided to not pursue a vehicle with Competition Subaru. I emailed Jason Dellala to let him know, and to request our deposit be refunded on. This email was sent on 9/*/2015. There was no response, and so I forward a copy of that email to Cathy K[redacted] on 9/*/2015. Again, there was no response, and so I called Cathy K[redacted] on 9/**/2015, however the dealership secretary informed me that she was not available, and so I left a message on Cathy's voicemail. This message reiterated what I had written in the email, the request for our deposit, and my contact information. Still, no response.Desired Settlement: We would like our $500 deposit refunded.

Business

Response:

we will refund the $500.00 deposit.thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not yet received a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: car was sold with 26 problems dealer does not went to fix problemsDesired Settlement: need repairs with bmw not Subaru they did nothing

Consumer

Response:

At this time, I have not been contacted by Competition Subaru regarding complaint ID [redacted].Sincerely,[redacted] the company never call me