Complete Beauty Support

Today 9/8 I Received a voicemail from this company -the person I talked to said biotincomplex.com - which isn't a website at all. I then asked how they began shipping this product from an order in 2015 that was canceled to my old address (I haven't even lived in the same state in 4 years). They would say it was the address you provided us - I repeatedly asked them for a way to prove that they were who they say they were as I'm not paying a bill of $300 with a threat to turn me into a collection agency "to ruin my credit" they then said they sent an email. No email came up with the email address the person gave me. Eventually, I found the email from 2015 under a completely different business name. They also gave me a customer service number that doesn't match the business name either. They did say they were "taking care of me by canceling my subscription" but of course, this was from 7 years ago - canceled long ago - If they are even real - then I must concur that they just decided to start my subscription again?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was refunded the dollars but was not reimbursed my overdraft fee's nor my payment for shipping and handling on a product which I did not receiveI believe that a company who wants to give ultimate customer service should review the problem and solve it correctly as I had a very difficult time receiving my refundThe company does carry recorded phone calls and I would like them pulled so they may see the pushback I receivedI do not see a FULL refund has been applied Regards, [redacted]

I ORDERED THE TRIAL SIZE AND DIDNT WANT AND I COULD NOT CANCEL BECAUSE OF THE PHONE NUMBER WASNT VALID..I WANT MY REFUND
I ORDERED THE TRIAL SIZE AND I DECIDE TO CANCEL I HAD A PHONE NUMBER TO CANCEL AND IT WASNT VALID, WHEN I DID GET AHOLD OF THEM AND TOLD THEM THEY TOOK MONEY FROM MY BANK 13 DAYS BEFORE 14 DAY TRIAL WAS EVEN UP..I STILL WANTED TO CANCEL A WEEK PRIOR AND I HAD A FALSE PNONE NUMBER SO I SUSPECT THEY GAVE ME THAT NUMBER AND WHEN 14 DAYS WAS UP THEY CHARGED MY ACCT $98 AND I WANT IT BACK..THEY SENT MORE PRODUCTS AND I IMMEDIATELY SENT IT BACK WITH A LETTER IN WHICH I HAVE A COPY OF.

My bank account was charged 89.99 without my authorization
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Complaint Overview
Your Messages

Hello,
I just recently filed a complaint with you but I see that the company was listed incorrectly. The company I wish to file the complaint against was: LEGENDARY BEARD COMPANY and they're out of NEW MEXICO. I believe their website was under the name getlegendary.com

The company you have listed was Better Beard Co. and that is incorrect. Here is my original complaint ID: XXXXXXXX Filed with:
Date Filed: 3/1/2019
Consumer Information
Name: ***
Address: ***
Apt. B
Portland, OR XXXXX
Daytime Phone: (XXX) XXX-XXXX
Evening Phone: None Provided
Fax: None Provided
Email: ***@gmail.com
Business Information
Business Name: WRONG Co.> Better Beard Club
Address: Phoenix, AZ 85062
Phone: (888) 508-0266

Complaint Details
I just recently had some activity that overdrew my bank account unexpectedly. I went into my bank to inquire about it and they gave me a printout of my bank activity which shows that I have a charge from "Legendary Beard Company" which I have NEVER EVER signed up with or even heard of before. I'm a single woman with no man in my life - the last thing that I would be purchasing is beard products! I dont know how these people got my info AND apparently set up what looks like a recurring monthly debit of $89.99 out of my account which has overdrawn my account and cost me a bunch of money that I dont even have. I tried calling the number on my bank printout listed next to their business name (877-917-2233) and it was disconnected! How am I supposed to remedy this problem if there is no way to contact them for customer service support? I just want my name removed from their database completely and want my bank account credited for the amount of $89.99 that they have taken without my consent!!!

I ordered the products that I saw on Facebook and received them No where in the literature I received did it say it would bill me the full cost unless I contacted them within days I think they are being extremely underhanded Apparently it's listed on their terms and conditions on the website in small print I contacted them and they did cancel the automatic order, but I'm still liable for the full (very expensive) costShe didn't let me get a word in edgewise and just hung up on me once she was finished talking Very rude, definitely not customer focused - stay far away from this company!

Dear Revdex.com,We appreciate the opportunity to address this matterWe would like to start this response by saying that Customer has been fully refunded for the amount requested as a courtesy to the customer, and we have cancelled Ms. ***'s accountAs a consumer, Ms*** signed
up for a day trial on June 19, to try the product on our membership websiteUpon ordering, Ms*** agreed to the full terms and conditions of the trial orderOn our website, located directly to the left of the “order” button, an agreement to our terms and conditions checkbox is placedWithout checking this box, therefore, agreeing to the full terms and conditions, orders will not be allowed to be processed completelyUpon the initial ordering of the product, Ms. *** was billed for a day trialThe terms and conditions state that if the customer does not cancel before the day trial ends, he will be charged the full price for that initial order, not a new oneIf the customer cancels within the day trial period, there will be no additional charges.As we strive for customer satisfaction, we apologize for the inconvenience that this has caused Ms. ***We are currently reviewing our customer service procedures and are taking actions to address any issues, so that we may prevent escalation of customer complaints.We hope that this has resolved Customer’s issueThank You,Customer Service Escalation Team

These people r a bunch of crooksThey are very deceptive and the customer service reps are rudeWhen they cant answer your questions they hang up the phoneThis so called *** should be closed

The website form says it only cost and when I received the to bottles and the packing slip was the only things in the box and no where did it say I had or days to cancel or I would be charged for both bottlesThank God I checked the Revdex.com review, which explained the way they mislead youI quickly called and was told the was just for shipping and the bottles were eachI said I wanted cancel I was offered an extension of time to try the product outI said no, then I was offered 30% off, I said no, then I was offer to only pay 19.95, I said no I want to return the bottles and informed her that I had read the Revdex.com review, I was put on hold and then told my account was closed and I will not be charged anything as long as I return them back in days

PLACED AN ORDER FOR A TRIAL AND WILL BE BILLED IN 14 DAYS IF I DO NOT CANCEL. I CANNOT CANCEL AS PHONE # IS DISCONNECTED AND E-MAILS DON'T GO THRU
I placed an order for magetique - hair growth pills. Received the pills on 12/24. I have 14 days to cancel the pills, as I have a 14 day trial period.

I have read multiple negative reviews about this company where people cannot get through to them, they charge the credit card the $99.95 even after cancelling during the trial period and refuse to refund it, etc.

I signed up for what I thought was a free trial but still receive products and billing. listed phone # come up " not in service " & email unsendable
The most recently received packing slip shows order # XXXXXXXX dated 12/8/2012 and reference number XXXXXXX for SKU#MAGBOTIN. Description Magnetique: Hair Growth Lot#TXXXXXX. No invoice was sent. Last week I was also sent skin care products. All attempts to contact them have failed. There was customer crs listed that were answered by a recorded voice that the number is not in service. Email did not go through and toll free number was missing a number listed as 1-800-121972

"Free trial offer" turns into expensive subscription. No verfication step with online order to cancel add-on products
On December 10, 2018 I was interested in a free trial offer for Magnetique Hair Growth vitamins and agreed to pay shipping and handling ($4.95). As I was entering my card information and clicking through, two other products were automatically added to my order with no chance to cancel. There was no confirmation step, no receipt email. I wasn't even sure the order went through as not even my browser would return to the page. Immediately after this, my credit card fraud department called to verify if I had done this transaction. They told me I could dispute after the charge hit which was three days later, late enough for the product to be shipped. Since that time I learned they automatically enroll you in a subscription at about 200% of the initial cost.

I began a credit card dispute for the charges, which came from three different companies: LegendaryBeardCo.com, TheHunkMart.com, and TotalHeadLooks.com. All provided phone numbers which were disconnected. I emailed immediately and said I did not want any of the products and wished to cancel everything.

As of December 15, the charges from The HunkMark.com were refunded. On December 15 I also received two packages from P. O. Box 29014, Phoenix, AZ, with Hair Growth and Clear Skin vitamins.

There is a website (magnetiquehealth.com) which claims to have a cancellation page if you no longer want your subscription. I tried those phone numbers and was booted out of the phone system before I could leave a message, even though the website said I was within business hours. The phone call did greet me by name and said my order was cancelled. The phone numbers on the product bottle were also disconnected. When I went through the cancellation process on the website, it claimed my order numbers were not associated with my email: Numbers XXXXXXXX and XXXXXXXX. There is no business name on either packing slip.

I came across an ad on Facebook regarding hair growth, and there was a "free" trial. You just had to pay S&H. There were no terms and conditions there
On 10/6/18, I cam across an ad on Facebook regarding hair growth vitamins. I went to go purchase the shipping and handling for the "free" trial. It then made other items go into the cart and ended up being a purchase of 2 shipping and handling. Basically, $9. Well, today (10/24/18) I was charged an extra $89.99 with no notification that this was going to take place. I never received confirmation numbers about the free trial, and never received information that this was going to be taken out of my account about 2 weeks later. I called and canceled the subscription, and told them, I was not aware of this and that they need to provide that information. I never got a receipt for the trial, and never got an email or phone call that I was going to be paying this amount. Nor was there terms and conditions on their website. I even tried to cancel the subscription when they kept trying to add other things into my account. There was no way on their ad to do this, and I was still charged. The representative on the phone (unknown name- couldn't understand it) just kept telling me it was on the page and I did see them, when it all actuality it should have been. There was no information provided for the terms and conditions, nor any kind of verification of a monthly subscription. And I should know that any time a company takes anything out of your bank account, there is always an email.

I have had the exact thing happen. Before I opened the bottles I e-mailed the company at [email protected] to advise them before I opened the bottles I did not want to be enrolled in any auto renewal program. Of course there was no return e-mail. Now I am seeing a charge to my credit card for $89.99 from a company called "Best Faces". I have no clue who that is. I am also finding that the Complete Beauty phone numbers are disconnected. When I called Best Faces she advised me that she would cancel but I still owe the $89.99 PER BOTTLE! since it has been past the 14 days. I e-mailed the company the day I received the shipment. The crazy thing is that their were not enough funds on my credit card but they shipped it to me anyway! Dealing with 2 shifty companies.

Ordered product advertised on Facebook which was told you only had to pay $4.95 shipping. No information that it was a continuous order.
I ordered the products that I saw on Facebook and received them. No where in the literature I received did it say it would bill me the full cost unless I contacted them within 14 days. I think they are being extremely underhanded. Apparently it's listed on their terms and conditions on the website in small print. I ended up getting an automatic order a month afterward with my card being charged $99.99 The packing slip has no name of the company on it. I tried sending an email to the support email address but no response. When I called the customer cr it says it is not a working number. The return address on the box is P.O. Box 29014, Phoenix, AR 85038. I can't reach anyone to complain and/or cancel this order.

This is so upsetting to find my card was charge twice, because two bottles that I order stated that each bottle was $4.95. Never did I see a statement that said keep the bottles and they would charge me full price. If that was the case I wouldn't have bought the two bottles for $4.95 and keep my money. $89.99/ $88.99
It sad because it states that someone is available 24/7 and no to that...I'm out almost $200 dollars because of this company. I could have used it for my sons school clothes.

The telephone number listed to cancel the order has not worked in weeks. It's written all over the intenet in reviews.
I ordered the trial version on magenitque some weeks ago. When I received the supplements the bottle was dirty inside the package and I felt it was unsafe to take. I tried calling the 844 number listed for weeks afterwards to receive a message that's the number was "not in service" after the company tried for a 6th time to charge my card they were able to make a withdraw although I was unable to contact them requesting cancellation. When I finally spoke with someone after weeks and weeks of trying Danielle ID#XXXXXX was completely rude and refused to allow me to speak to a manager siteing that it would take another two hours before I was able to speak with her manager.

The emails and phone numbers this company gives to cancel are non working.
7/18/18, paid by Visa order # XXXXXXX

Contact info does not work email and phone are disconnected. They added 2 items to my order and charged me and only sent 2 of the items.
June 10th 2018 order numbers XXXXXXX, XXXXXXX,XXXXXXX. Played via credit card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was refunded the 89.00 dollars but was not reimbursed my overdraft fee's nor my payment for shipping and handling on a product which I did not receive. I believe that a company who wants to give ultimate customer service should review the problem and solve it correctly as I had a very difficult time receiving my 89.00 refund. The company does carry recorded phone calls and I would like them pulled so they may see the pushback I received. I do not see a FULL refund has been applied.
Regards,
[redacted]

Dear Revdex.com,We appreciate the opportunity to address this matter.We would like to start this response by saying that Mr. [redacted] has been fully refunded for the amount requested as a courtesy to the customer, and we have cancelled Mr. [redacted] account. As a consumer, Mr. [redacted] signed...

up for a 15 day trial on June 08, 2015 to try the product on our membership website. Upon ordering, Mr. [redacted] agreed to the full terms and conditions of the trial order. On our website, located directly to the left of the “order” button, an agreement to our terms and conditions checkbox is placed. Without checking this box, therefore, agreeing to the full terms and conditions, orders will not be allowed to be processed completely.Upon the initial ordering of the product, Mr. [redacted] was billed for a 15 day trial. The terms and conditions state that if the customer does not cancel before the 15 day trial ends, he/she will be charged the full price for that initial order, not a new one. If the customer cancels within the 15 day trial period, there will be no additional charges. As we strive for customer satisfaction, we apologize for the inconvenience that this has caused Mr. [redacted].However, Mr. [redacted] did contact our customer service center to cancel his subscription on June 23, 2015, the charge was refunded. We did issue the full refund that same day, the confirmation details are as follows:  06/23/2015 12:00 am - Refunded - $89.99 Trans-ID: [redacted]. We have cancelled Mr. [redacted] account and issued the refund.   We are currently reviewing our customer service procedures and are taking actions to address any issues, so that we may prevent escalation of customer complaints. We hope that this has resolved Mr. [redacted] issue. Thank You,Customer Service Escalation Management