Complete Beauty Support

After buying a product that I read would cost me 4.95 I was charged $89.95 for something I had no idea I was going to be charged for
The I am charged for another item that I didn't order another 89.95 . When I call company I am told that I was suppose to cancel within 14 days but they charged my card in 13 days and I did not read anything about in their ad. Then I tell that I was not able to use the produce because they are capaules ( which I didn't order ) cause my intent was to use the hair product for my 3 year old granddaughter and the representative that I talked to tells me that I can still use it for my granddaughter ,that all I have to do is open it up and put it in her food. Well I am not going to give my granddaughter something that I don't know what it contains. I want a refund for my money and I am told that I can only get 30% of what I paid.
So I am out 150 dollars. To me that is fraud .I dont know how these people are allowed to do this. And I am sure I am not the only one.

I tried to cancel this order on 25 October 2017. Y'all never responded to me and instead charged me three separate times and amounts with no product in the specified time: $1.95 and $4.95 on 25 October 2017, and $80.99 on 14 November 2017. At first I thought the November charge was fraudulent and was told to proceed as a fraudulent charge and cancelled my debit/credit card. Y'all told my bank, USAA, that you refunded me the $80.99 when in fact you never did!!! Now that the fraudulent case has been closed because it wasn't a fraud case but a dispute charge case, a new case has been started against you because I never authorized the $80.99. You never responded to my original request to cancel the order - YOU COMPLETELY IGNORED ME AND CHARGED ME AGAIN WITHOUT MY AUTHORIZATION OR PERMISSION!!!

I tried calling the USA/Canada customer service number twice tonight, with my bank's knowledge, in an attempt to recover the money your company still owes me. Both times I spoke with a gentleman by the name of Isaac who would not provide me with any assistance nor would he transfer me to a supervisor but told me that there was no supervisor on the floor. He said he was the only one working. He would not take my number. I asked when a supervisor would be available, and Isaac said I could try back in the morning but they still wouldn't be able to unfreeze my account and provide me with a refund! I asked for the CEO and President of the company, and he wouldn't offer nor knew that information. I asked if the company was legit or if he was in an office, and he avoided the question.

Now that y'all have frozen my account on your side, which is fine, and have provided me with no solution or information as to an address and actual company name or legitimate information, I am contacting the Revdex.com and my bank. I demand that you credit me all charges back for a total of $87.89 IMMEDIATELY!!! It's the principle of the matter and the fact that y'all do not represent yourselves as a legitimate business and mess people over! If this refund is not taken care of immediately, then I will have to seek further legal help! I will go straight to LEGAL and hire an attorney and tell as many of my friends and leak this all over the media about how dishonest your company truly his. I will also show how you go by different names and try to cover up all your transactions and try to make them look legitimate when they are actually scrupulous.

I have tried to be patient several times and waited several months, which is not like me, and this has not resolved itself. Y'all have been unwilling to cooperate and now is the time to end your game. Please refund my money to my USAA account as soon as possible.

On 09/22/2017 I ordered hair vitamins on a 14 day trial. I returned product and was not refunded.
On 09/22/2017 I ordered hair vitamins on a 14 day trial. The system also included in my order another bottle of vitamins. I immediately emailed the company to cancel my order. They sent me both products and on 10/04/2017 they debited my checking account for 89.99. which is not even 14 days. I contacted the company and representative said she could cancel the order going forward but there was nothing they could do about what was taken out and she ended up hanging up on me. I asked to return the products and was given the information to return the products to PO Box 41542 St Petersburg, FL 33745 which I did. On 11/1/2017 I received 2 emails stating products were received for order # XXXXXXX and order # XXXXXXX. I have never received my refund. I emailed the company twice and noone has gotten back to me.

I accepted a free trial. I canceled prior to being billed. I was billed anyway.
I tried a free trial of Magnetique Biotin Complex, from an add I saw on Snapchat, as well as other social media sources, I ordered a 14 day free trial for which I was charged shipping. I was informed when I received my package that it would be $80 if I did not cancel, so I canceled. I was still billed $80.

I never received my product at all, Joe the representative was a jerk, was charged 89.99 even though I cancelled before my trial was up! AWFUL DISTASTEFUL COMPANY. COOKS DO NO BUY FROM THIS COMPANY! I can not believe I am out of 90 dollars and they will not refund my money. Insanity. Once again, I NEVER EVEN RECEIVED MY PRODUCT.

Refused to give refund. Stated it was policy to not issue refunds
I ordered a hair growing product as a free trial. "Only pay shipping." Is what it stated. I placed the order on 10/19/17. On 10/27/17 I sent an email to [email protected] with my order number #XXXXXXX, requesting to cancel my order. Today, 11/3/17 I received an alert from my bank I was charged $89.99. I called the customer service number XXXXXXXXXXX. I called 3 Times, the first call the representative told me she could not issue a refund and that no evidence of my email was on file. I told her I have it in my email sent box and I can send the proof. She then said she would cancel my account and hung up. The 2nd call I told the representative details about the email date and time and that I was within the 14 days policy the 1st representative had referred to. She wouldn't let me talk to a manager and told me no resolution had been found and hung up. The 3rd time I called I gave the same details she said no manager could help because they follow the same policy. I stated that when I ordered it stated only shipping would be paid and that it didn't mention 14 day trial and even so I requested the cancellation within the 14 days. She kept saying to try the product and that I would be given a discount when I refused and said that I was going to report them to Revdex.com she then said she would issue 30% refund and asked if I would accept. I refused and told her I was still going to plan to go to my bank and report this to the Revdex.com. She then said "we don't usually do this but I can issue you 50% refund, if you go to your bank you probably will not get anything back and I want to help you" and then asked if we had come to a resolution. I refused and said it was not fair what the company was doing to their customers and it was fraud and I was going to continue my plan to report them. She then said "ok, you can keep the product and you will be issued a full refund to my bank. And hung up. As I was on the phone, I could hear other reps talking to customers repeating "14 day trial" and I'm sorry but I cant help you." I received a email stating I will receive a full refund but I'm uneasy with the way this company works and this is the reason I decided to report them. I'm not entirely convinced I will receive my refund. And would like to keep this on file.

I was presented with a free trial offer via social media, and was not informed I would be signed up for an exorbitant monthly fee following the trial.
My spouse encountered an advertisement for a free trial offer for Silk Advanced Biotin Complex on Instagram (which required one only to pay shipping), and considering it appeared to be a fair offer, she opted in.

And while on the company landing page where the same offer is made the language is quite clear regarding the automatic enrollment in a recurring subscription program, the advertisement through this social media page is NOT at all clear. It was not made clear to my spouse that she was going to be charged following the exceedingly brief 14-day trial, nor about the exorbitant charge of some $90 per 30-day supply.

Further, a 14-day trial is strangely short--especially for a product designed to stimulate hair growth. How, I ask, could anyone judge the effectiveness of a hair growth product in a mere two weeks--a time span less than half the length the average woman goes between haircuts? It seems clear that the brevity of this trial is disingenuous in its attempt to offer a fair period for a customer to judge the product's effectiveness, but is designed rather to charge their account as soon as possible while still reeling in new potential customers.

And on the issue of the charge for this product--it is nothing less than extortive. When the same product you sell via this fly-by-night subscription service costs a mere $35 on Amazon, the $90 price tag through this company is simply outrageous.

I will say, though, that there was one pleasant aspect of this otherwise infuriating experience: after being explicitly lied to that I was ineligible for a refund having had a sealed, unopened product for 30-days by a previous customer care representative, I spoke to a gentleman named Mario (ref. #F38BEE6763). This Mario was genuinely apologetic and explained the first person with whom I'd spoken was "in training" and had provided me with incorrect information. He reassured me I was able to return the sealed product for a full refund, and provided the RMA number and return address. I was impressed by his professionalism, but later discovered THIS man had been wrong, and indeed, I was unable to return the sealed product because 30 days had passed.

Still, I was provided with an RMA number to return the last product that was shipped to us with our tacit consent. I returned this product to the address they provided. Despite the package having arrived to their facility some three weeks ago, they've yet to show receipt of the package and disburse the refund.

I am concerned, of course, that this company will use bureaucratic incompetence and convenient policies to deny me a refund.

I bought this product on a 15 day trial period at 3:37PM on Sept 19. I received two bottles, one was the hair growth (which I ordered) the other one was clear skin (which I did not order). The 15 day trial would not end until Oct. 4. On the 3rd I was charged 89.99 for the product. I called and was told that their system charges everything first thing every morning. I said that I had until the 4th to cancel. The guy was rude and told me there was nothing he could do about it. I repeatedly asked to talk to a manager and he told me there was no way a manager could come to the phone. Do not buy anything from this company. They will rip you off! The product doesn't work anyway.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was refunded the 89.00 dollars but was not reimbursed my overdraft fee's nor my payment for shipping and handling on a product which I did not receive. I believe that a company who wants to give ultimate customer service should review the problem and solve it correctly as I had a very difficult time receiving my 89.00 refund. The company does carry recorded phone calls and I would like them pulled so they may see the pushback I received. I do not see a FULL refund has been applied.

Regards,

These people r a bunch of crooks. They are very deceptive and the customer service reps are rude. When they cant answer your questions they hang up the phone. This so called [redacted] should be closed.

Dear Revdex.com,We appreciate the opportunity to address this matter.We would like to start this response by saying that Mr. [redacted] has been fully refunded for the amount requested as a courtesy to the customer, and we have cancelled Mr. [redacted] account. As a consumer, Mr. [redacted] signed...

up for a 15 day trial on June 08, 2015 to try the product on our membership website. Upon ordering, Mr. [redacted] agreed to the full terms and conditions of the trial order. On our website, located directly to the left of the “order” button, an agreement to our terms and conditions checkbox is placed. Without checking this box, therefore, agreeing to the full terms and conditions, orders will not be allowed to be processed completely.Upon the initial ordering of the product, Mr. [redacted] was billed for a 15 day trial. The terms and conditions state that if the customer does not cancel before the 15 day trial ends, he/she will be charged the full price for that initial order, not a new one. If the customer cancels within the 15 day trial period, there will be no additional charges. As we strive for customer satisfaction, we apologize for the inconvenience that this has caused Mr. [redacted].However, Mr. [redacted] did contact our customer service center to cancel his subscription on June 23, 2015, the charge was refunded. We did issue the full refund that same day, the confirmation details are as follows:  06/23/2015 12:00 am - Refunded - $89.99 Trans-ID: [redacted]. We have cancelled Mr. [redacted] account and issued the refund.   We are currently reviewing our customer service procedures and are taking actions to address any issues, so that we may prevent escalation of customer complaints. We hope that this has resolved Mr. [redacted] issue. Thank You,Customer Service Escalation Management

After buying a product that I read would cost me 4.95 I was charged $89.95 for something I had no idea I was going to be charged for

The I am charged for another item that I didn't order another 89.95 . When I call company I am told that I was suppose to cancel within 14 days but they charged my card in 13 days and I did not read anything about in their ad. Then I tell that I was not able to use the produce because they are capaules ( which I didn't order ) cause my intent was to use the hair product for my 3 year old granddaughter and the representative that I talked to tells me that I can still use it for my granddaughter ,that all I have to do is open it up and put it in her food. Well I am not going to give my granddaughter something that I don't know what it contains. I want a refund for my money and I am told that I can only get 30% of what I paid.

So I am out 150 dollars. To me that is fraud .I dont know how these people are allowed to do this. And I am sure I am not the only one.

I ordered the products that I saw on Facebook and received them. No where in the literature I received did it say it would bill me the full cost unless I contacted them within 14 days. I think they are being extremely underhanded. Apparently it's listed on their terms and conditions on the website in small print. I contacted them and they did cancel the automatic order, but I'm still liable for the full (very expensive) cost. She didn't let me get a word in edgewise and just hung up on me once she was finished talking. Very rude, definitely not customer focused - stay far away from this company!

The website form says it only cost 4.95 and when I received the to bottles and the packing slip was the only things in the box and no where did it say I had 13 or 14 days to cancel or I would be charged 89.95 for both bottles. Thank God I checked the Revdex.com review, which explained the way they mislead you. I quickly called and was told the 4.95 was just for shipping and the bottles were 89.95 each. I said I wanted cancel I was offered an extension of time to try the product out. I said no, then I was offered 30% off, I said no, then I was offer to only pay 19.95, I said no I want to return the bottles and informed her that I had read the Revdex.com review, I was put on hold and then told my account was closed and I will not be charged anything as long as I return them back in 21 days.

Dear Revdex.com,We appreciate the opportunity to address this matter. We would like to start this response by saying that Customer has been fully refunded for the amount requested as a courtesy to the customer, and we have cancelled Ms. [redacted]'s account. As a consumer, Ms. [redacted] signed...

up for a 15 day trial on June 19, 2015 to try the product on our membership website. Upon ordering, Ms. [redacted] agreed to the full terms and conditions of the trial order. On our website, located directly to the left of the “order” button, an agreement to our terms and conditions checkbox is placed. Without checking this box, therefore, agreeing to the full terms and conditions, orders will not be allowed to be processed completely. Upon the initial ordering of the product, Ms. [redacted] was billed for a 15 day trial. The terms and conditions state that if the customer does not cancel before the 15 day trial ends, he will be charged the full price for that initial order, not a new one. If the customer cancels within the 15 day trial period, there will be no additional charges.As we strive for customer satisfaction, we apologize for the inconvenience that this has caused Ms. [redacted]. We are currently reviewing our customer service procedures and are taking actions to address any issues, so that we may prevent escalation of customer complaints.We hope that this has resolved Customer’s issue. Thank You,Customer Service Escalation Team