Complete Recovery Corporation

Thank you for reaching out in regard to this accountWe do apologize for any inconvenienceComplete Recovery is not a collections company and it's main purpose is to offer customer service forthe return of cable equipment that may need to be returned to the cable providerAfter review of this account we do show this is a business account and phone calls to the number in question were going to this customer who may or may not have been related to the business No agent actually spoke with anyone at the phone number The only time we have received notice to stop the phone calls was today 3/23/An email was sent at 6:24am by [redacted] to cease dialing the phone numberImmediate action was taken to stop all further contact to this phone numberThere was also a phone call by Comcast 3/23/ to CRC to also ask to stop dialing this customer as well as the Revdex.com complaint 3/23/ All measures have been taken to ensure no further contact will be made Please let us know if we may provide further assistance or if you have an questionsSincerely,AG***ManagementComplete Recovery Corp

Thank you for the feedback on this accountOur intention is to help customer's return cable equipment in the easiest way possibleWe have found that for this account many items have been returned and we than you for thatWe also found that there is still some security equipment listed as needing to be returnedIt is possible that you are using the same equipment for your current servicesSo we will cease further contact on this accountPlease let us know if we can further assist in any way by calling ###-###-#### or email [email protected] you for being a Comcast customer and helping us to resolve this issue

Thank you for your feedback and providing the information about your equipmentWe do apologize for the inconvenience and the reporting error that caused the email and phone callComcast has confirmed that the equipment was returned on 6/2/No further contact will be made and the equipment is resolved in fullPlease understand that our company is customer service based and not a collection agencyWe do not report to the credit bureau, our goal is to simply assist customer's with options to return their cable equipmentThank you again for your feedbackPlease let us know if there is anything else that we may help you with in resolving this concernRegards,ManagementComplete Recovery Corp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am pleased to report that I have not had unwanted contacted from the business in days.I appreciate the business' response, though I think it is fair to note that I have received similar assurances in the past with no corresponding change in behaviorAt this point, I can only hope that the matter is resolved Sincerely, [redacted]

Hello [redacted] , We apologize that you have had to go through this experienceUpon an investigation into the account you had with Comcast, we show that no equipment has been outstanding since Complete Recovery is an equipment recovery company and does not hit anyone's credit or send those accounts to any other companies about outstanding equipment The company who hit your credit report is Credit Management CompanyAlso, in contacting Comcast we did find out that they do not send equipment or hit a customer's credit in regard to cable equipmentYou will have to contact Credit Management Company for a resolution and to determine what the balance is fromIf you have any further questions we would be glad to helpPlease contact us at 801-266-Sincerely,Andrea GComplete Recovery Corp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for providing feedback on your account *** and also on how our agents can improve the process in providing great customer service. We are happy to report that all equipment on your account has been updated and closed as of 10/23/by Comcast. You
will no longer be contacted by Complete Recovery and we appreciate your help in resolving the equipment for your accountThis also gave us the opportunity to do some agent customer service training so that we don't have escalations in the future. Thank you again and please let us know if you have any further issues.Sincerely,Andrea G***Management Complete Recovery Corp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Dear Mr **, We apologize for the inconvenience caused by our attempts to contact you in regard to the outstanding equipmentOur goal is to simply provide customer service in helping to resolve the equipment on a customers accountThank you for providing
the information that you did not rent any cable equipmentWe will stop all contact with you and send the account to be researched and updated with this new informationAlso, be assured that we are not a collections company and do not report to the credit bureau'sAgain, thank you for providing us the information to resolve the account and please let us know if we can help in any other way going forward. ManagementComplete Recovery Corp

Complaint: ***
I am rejecting this response because: This receipt attached clearly shows where the technician took the touchscreen and router with himThey are not "in question" anymore
Sincerely,
*** ***

Thank you for the feedback,Concerning account number, ***, our records show all items (four) resolved as of 8/2/2015. We have closed the account and no further reminders have taken place.ThanksAaron M***VP of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI only wish the company would do more research on what numbers they are calling and who they belong to before blindly calling.
Sincerely,
*** ***

Hello ***, Thank you for letting us know about your customer experienceWe did receive your notification that the equipment was delivered to Comcast using UPSThe equipment still has not been removed from the recovery listWe have put a ticket request in to Comcast to remove the
equipment with all of the information you have providedThis also means that the account is in a status where you will no longer be contacted by Complete RecoveryOur goal is to ensure that customer's get the equipment returned and that their account shows as resolved with ComcastIf you have any questions please contact our office at ###-###-#### Ref# ***.Thanks again for your help is resolving this matter.Steven M**,Complete Recovery Corp

Mr***, We appreciate your feedback and we apologize for any inconvenience this has causedComplete Recovery is not a collections company and does not hit anyone's creditIt has been ensured that CompleteRecovery has received the correct information about your account from
XfinityAs of today 10/24/the item in question has been removed from the account and you will no longer be contacted by Complete Recovery. Again, we appreciate your feedback so that we can assist in making the customer experience a top priorityPlease let us know if you need anything further from Complete Recovery on this matter. All the best,Complete Recovery Management Desired Settlement: I would like to be ensured that Complete Recovery has received the correct information about my account from Xfinity and will stop trying to collect money for equipment I returned and to be ensured that this will not cause harm to my credit reportWorking with Xfinity to resolve this issue has not been sufficient

Customer *** * ***, Complete Recovery contacted you in regard to some unreturned cable equipment on 3/5/2016, that night we received an update from Comcast that the equipment was returnedWe apologize for the phone call while awaiting an update to
the data and thank you for returning the equipmentAs of 3/6/all of the equipment for your account shows returned. We also apologize for the customer service experience that you had with us and please know that we have the highest of expectations for our customer interactionsThis particular agent will receive feedback and discipline for not following our customer service practices. Again, thank you for the feedback and for also helping to resolve your account.Sincerely,Steven M**Complete Recovery Corp.Management

Thank you for the feedback on this account. Our intention is to help customer's return cable equipment in the easiest way possible. We have found that for this account many items have been returned and we than you for that. We also found that there is still some security equipment listed as needing...

to be returned. It is possible that you are using the same equipment for your current services. So we will cease further contact on this account. Please let us know if we can further assist in any way by calling ###-###-#### or email [email protected]. Thank you for being a Comcast customer and helping us to resolve this issue.

Tell us why here.Hi [redacted],         Thank you for the additional information. After reviewing your account with Comcast I was able to verify 9 items were returned by the technician. I also show the cameras were purchased by you. The only two items not returned and left in question are the security touch pad and a wireless router. As mentioned earlier, we are not a collection agency, we do not report any of this information to credit bureaus and your account is not considered a "collection" account.  There is no negative information reported to any organization or group about you or your account by our office. Our only goal is to help provided necessary information, such as UPS and Comcast return locations, to Comcast customers to help them return their equipment. Regarding the Touch pad and wireless router, Comcast doesn't sell the Touch pads to customers.  Therefore they ask that these items be returned when service is discontinued along with routers; which is why you were contacted by our office. As I mentioned earlier, your account is not in any sort of collection status, no negative information in any way is being reported about this matter. Therefore, we will note your account with Comcast as satisfied and closed. You will not longer receive any calls from our office or Comcast regarding this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you!  Your help has spared me from additional hours of customer service run around.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am pleased to report that I have not had unwanted contacted from the business in 11 days.I appreciate the business' response, though I think it is fair to note that I have received similar assurances in the past with no corresponding change in behavior. At this point, I can only hope that the matter is resolved.
Sincerely,
[redacted]

Hello [redacted],       We apologize that you have had to go through this experience. Upon an investigation into the account you had with Comcast, we show that no equipment has been outstanding since 2015. Complete Recovery  is an equipment recovery company and...

does not hit anyone's credit or send those accounts  to any other companies about outstanding equipment.  The company who hit your credit report is Credit Management Company. Also, in contacting Comcast we did find out that they do not send equipment or hit a customer's credit in regard to cable equipment. You will have to contact Credit Management Company for a resolution and to determine what the balance is from. If you have any further questions we would be glad to help. Please contact us at 801-266-4433. Sincerely,Andrea GComplete Recovery Corp.