CompleteCase.com

Greetings,In review of Mr [redacted] account, we have no emails that were sent from him We do have records of [redacted] calling but not Mr*** We have attempted to call him at the number on his account, but there is no answer nor an option for leaving a message We would like to speak with Mr [redacted] directly to go over any questions that he has about the service and pricing The price for our service is on our homepage under pricing and under FAQ Our service does not cover any costs or expenses associated with the divorce The filing fee specifically seems to be the concern in this matter On our homepage at http://www.completecase.com/faq/ we do state that filing fees are separate and not included in the cost for the service of CompleteCase.com.If Mr [redacted] would either call me us at [redacted] or email us a good time and number to reach him so that we may speak with him in person, it would be appreciated and would expedite the resolve in this matter.Sincerely,Melissa T***CompleteCase.comAccounts Manager

Complaint: [redacted] I am rejecting this response because:Yes, I opened the documentsHow else would I know if they were correct or notI viewed the documents on a PC not a phone or tabletFor something that cost $nothing should have to be written in penI am missing a parenting plan, child support, etcThat has nothing to do with financial informationThis seems like a scam to say once the documents have been opened you will not issue a refundThis is unacceptable Sincerely, [redacted]

Greetings, in review of this account, we show that the customer only reached out to us later in the day yesterday asking for a refund The refund request was received, reviewed and because she did qualify for a refund, was refunded earlier today Accordingly, it is our understanding that there is outstanding issue, that the customer didn't use the service and has been refunded in full Please let me know if I am able to provide any additional information for this cause Melissa T [redacted] Accounts Manager CompleteCase.com

Greetings, We are disputing this complaint After receiving this we contacted the customer directly as Jaime has been working with MrHewitt Mr [redacted] advised that he did not submit this complaint and that he believes that his girlfriend made this statement and therefore is not our customer.MrHewitt's and our customer agent, Jaime are continuing to work together to ensure that the customer's needs are met.Again, we dispute this complaint and ask that it be removed from our record as this is not our customer.Please let me know if there is any further information you may requireBest,Melissa T***Accounts Manager

Greetings,We have reached out to the customer and are waiting to hear back from her to speak with her in person about the ongoing issues If she would, please call Jaime back per her message and email of yesterday's date Best, Melissa T***Accounts Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Greetings, In review of the account history, we show that we have several email communications with the customer along with several telephone attempts since the customer signed up The problem could be that she is viewing the forms on her phone or tablet Adobe doesn't work well with some mobile devices If looking at the forms on a regular PC doesn't resolve the problem, then usually that would be information that could be in flux during the divorce process and some financial information may need to be added by hand or in the alternative, we can add this for her, she would simply need to provide this information to us Regardless what is causing the issue, we have asked the customer to let us know when she is available to walk through the forms with someone on the phone and we can troubleshoot with her and also we can add any additional information that needs to be includedIt is also our understanding that the customer works very long hours and her time is limited Accordingly, we are more than happy to schedule a time in order to ensure to secure a time that is convenient for her so that we are able to make the resolve for her.Melissa T***Accounts Manager

Greetings, We had hoped to have spoken with the customer but have been unable to reach her At this time, we have now posted a full refund to her accountPlease let us know if we may be of further assistance at this time[redacted] ***Accounts ManagerCompleteCase.com

Greetings, We have reached out the customer to ensure that this is resolved with her directly Customer satisfaction is paramount and are working diligently with the customer on this matterIf we may provide any further information at this time, please let us knowMelissa T***Accounts ManagerCompleteCase.com

We have honored a full refund back to the clientI spoke with her at length today, and she admitted that she posted this thinking we were a scam, but now understands we are notShe also agreed to contact the Revdex.com and let you know this as wellI also spoke with the sales representative and the only communication that was sent was in the form of an email, and unfortunately went to [redacted] "junk" folder as it was an unknown recipient in her contactsPlease note we completed the clients forms and mailed them per her requestWe have a tracking number for thisShe stated that her husband had moved to FL and and that even if she served him the papers "he would likely love that she paid for this service and rip them up at her expense"We understood this concern and again, honored a full refund despite the fact that we completed and mailed her documentsWe are hopeful that the full refund resolves her concerns and we are open to speaking with her if she has any additional questions or concerns

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Greetings, In review of the customer's account, it looks like we were in the process of working with the customer when this complaint was actually file This has been resolved directly with the customer and it is our understanding that she is satisfied with that resolve If we may be of further assistance, please let us know Melissa T [redacted] Accounts Manager CompleteCase.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely,

Greetings, we apologize for the delay in responding to this complaint Ann-Marie is no longer with us and we did not receive notice of this issue until yesterday evening We have reached out to the customer to resolve this directly with her and believe that this has now been handled and resolved directly with the customer, to her satisfaction If there is anything further I may provide at this time, please do not hesitate to let me know Melissa T [redacted] Accounts Manager

Greetings, In review of this account we had been in contact with Mr [redacted] and are working with him directly to ensure that all of his questions have been answered and that we have done everything to resolve this in a manner that is satisfactory with the customer It is our understanding that we have been able to communicate with him and have reached a fair resolutionIf this is anything further we may provide at this time, please do not hesitate to contact us directlyBest,Melissa T***Accounts Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi ***,
Thank you for taking the time to speak with me todayI am happy that we were able to resolve your concerns about our business practicesI have provided you a full refund to the card we have on filePlease allow up to business days for that to reflect in your account
Thank you for
working through this with us, best wishes
Ann-Marie L***, Client Support Director

Greetings,
We have reached out directly to this customer and it is our understanding that we were able to resolve this matter directly with the customer
If we may be of further assistance or if you need further information at this time, please let us know
Melissa T***
Accounts
Manager
CompleteCase.com

Greetings,
In review of this account, it looks like the customer has been working with our support staff and we were able to work through the concerns with the customer directly
It is my understanding that there are no continued issues at this time
Please let me know if
there is any further information we may provide at this time
Melissa T***
*** ***r
CompleteCase.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***