CompleteCase.com

Greetings, We have reviewed this account and have not received any emails or communications from the customer asking for help or a refund We have tried to call her at the number on the account and the number is no longer valid We also attempted to call her on the day number listed
on this complaint and received voice mail In review of her account we show that she did receive the forms when she originally signed upThat she did not wish to keep access to her account After the first days she had the option of continuing access at $per month There is not a $fee to make changes to her formsWe expect that the customer may have seen an offer for additional services and not to make changes or continue access For Ms ***, we have provided a courtesy account extension so that she may access her account and request form changes at no charge through the end of September of If Ms *** should need assistance at any time making changes or updates to her forms she may simply reach out to us for assistance We anticipate that this should resolve any concerns that the Ms *** has at this time and hope that she will contact us directly for assistance in the future as her satisfaction with the service is paramount. Please let us know if we may be of further assistance or if further information is needed at this time. Melissa T***Accounts ManagerCompleteCase.com

Greetings,
In review of the customer's account, I show that Jaime, customer care specialist, has been working directly with the customer and this has now been resolved
If there is any further information on this issue that is needed, please let me
know
Best,
Melissa T***
Accounts Manager
CompleteCase.com

Greetings, We have tried to call *** without success. We left a voice message and sent an email to follow up. If she would get back to us so that we can speak with her directly, it would be appreciated. We do have some questions and believe that this should be easy to resolve
directly with the customer. Best,Melissa T***Accounts Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and they have promised via email full refund would be issued back to my credit cardI have not received the full refund yet.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: I was promised a refund and my papers to be mailed back to me and I haven’t received eitherOnce I receive these items I will count this case as closed until then my complaint remains
Sincerely,
*** ***

Complete Case has offered to refund my money back 100%At this time I am retracting my complaint, (Complaint ID ***) pending the return of my 299.00. I have included a copy of the email that I received from Complete Care.Thank you for your help in this matter
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Greetings,This matter has previously been resolved directly with the customer. It is my understanding that she is happy with the resolution and there are no pending issues.If this is incorrect and any further information needs to be included, please let us know.Melissa
T***CompleteCase.comAccounts Manager

Greetings,
It is our understanding that this issue has been resolved directly with the customer and that there is no additional action that is required at this time
If we can provide any further information at this time, please do not hesitate to contact us
Melissa
T***
CompleteCase.com
Accounts Manager

Complaint: [redacted]I am rejecting this response because: This is a incorrect statement. No one has informed me that a 100% refund was issued. Sincerely,[redacted]

Greetings,
 
Mr. [redacted] has been working with Yuri from our support staff.  Mr. [redacted] did inform Yuri that he has filed a chargeback with his credit card disputing the charge for the service.  While it appears that there is a miscommunication with regard to the signatures, we are not objecting to a return of the funds.  However, because Mr. [redacted] has disputed the charge with his bank, we will simply not object to the chargeback.  Accordingly, we will not issue a refund directly, but will not object to the chargeback once we receive it from the bank.
Yuri has reached out to Mr. [redacted] this afternoon in an attempt to speak with him directly and was unable to reach him.  We did send a follow up email confirming the same information and if Mr. [redacted] should have any questions, we would be more than happy to speak with him directly in order to avoid any further delay.
 
If we may provide any additional information at this time, please do not hesitate to contact us.
 
Melissa T[redacted]
CompleteCase.com
Accounts Manager

Revdex.com:
Hi, my name is [redacted]...

[redacted]. I filed a complaint @6:45pm CST against completecase.com. (complaint #[redacted]) I spoke to customer relations specialist Ann M[redacted] around 9pm later that night. She explained I was not being ignored and they were having a shortage of staff ang gave me an opportunity to reconsider working with them. She ultimately stated she would issue a full refund of my money in its entirety, and so I no longer need your assistance. This is suffice. TySincerely, [redacted]

Greetings,   We had hoped to have spoken with the customer but have been unable to reach her.  At this time, we have now posted a full refund to her account. Please let us know if we may be of further assistance at this time.[redacted]Accounts ManagerCompleteCase.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Greetings,
 
In review of the account history, we show that we have been in contact with Ms [redacted] and are working with her for a fair resolve.  It is our understanding that this issue is now resolved.
 
If there is anything further I can provide a this time, please let me...

know.
 
Melissa T[redacted]
CompleteCase.com

Greetings,  We have tried to reach the customer to discuss the product provided, without success.  At this time a full refund has been posted which should show on the cardholder's account within 5 business days. Since we have not had the opportunity to speak with the customer and have now...

refunded in full, it is anticipated that the customer has now received the resolution desired.If there is anything further we may provide at this time, please let us know.[redacted]Accounts Manager

Greetings, We have reached out the customer to ensure that this is resolved with her directly.  Customer satisfaction is paramount and are working diligently with the customer on this matter. If we may provide any further information at this time, please let us know. Melissa...

T[redacted]Accounts ManagerCompleteCase.com

Greetings, In review of this account, we show that [redacted] our lead support specialist has been working with the customer and that they been working together on a fair resolve.    It is our understanding that the customer has been happy with working directly with [redacted] and that the...

issue has been taken care of directly with the customer. If there is any further information or action needed on our part, please do not hesitate to contact us -  Best,Melissa T[redacted]Accounts Manager

Greetings,
 
Our customer care staff has been able to work with the customer and resolve this issue. It is our understanding that the customer is happy with the resolve.
 
If there is anything further we may provide at this time, please let us know.
 
Melissa...

T[redacted]
CompleteCase.com