CompSource, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It should be noted that this was a case of very poor customer service.Had they just resolved the issue with me upfront, I would have most likely given them return business
Regards,
*** ***

We do not set the manufacturer’s rules on repairs/warranties. Our return policy is a strict day window and we were not notified that there was an issue until after the day window had passed so could not exchange at that time. We do show the customer did Accept the policies Did the Person AGREE to our POLICIES: YES......There is a year warranty on the product and the customer can still have the product repaired. The contact information for Olympus is *** ** ***
*** *** ** ***
*** ***We cannot pay for the repair of your product.Thank you

Because before they promise me to resolve it but nothingNow if CompSource ensure the estimate delivery day of the order I accept Company's response and I am haapy if I will receive the order package, but not ensuring the deliver, I demand refunding the money and the amount of material compensation for everyday of delay

I received credit backAnd thanks for steping in
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

During the holiday season, some items are extremely popular. This year, the hoverboards, swagways, are. We offer the lowest price possible so many were sold. Unfortunately, all orders could not be fulfilled. We notify customers immediately if there are any issues with
fulfillment so apologize if you were not notified or if the notification went into spam email. We were notified to cancel this order so will have you refunded today

Hello,I submitted a complaint against CompSource on January 7th due to the company not refunding me
after I had returned the productBefore filing the complaint, I had checked with my credit union twice to make sure they did not see a pending transactionThe company has finally issued the refund, so could you please close this complaint?Thanks,*** ***

We absolutely want to have the product shipped. We let the manufacturer know that he has the printer already and are waiting to hear their reply. Once they give the ok, hopefully today, we will have the items shipped. *** will follow up via email as soon as we hear something so you are notified asap. Thank you for your patience

As I stated before, The money was not withdrawnIt was a pending charge that will fell off because we could not charge the Ncard
He was never charged anything and has not given me, *** his contact at his bank to try to help him. CompSource NEVER received any money from him and do not owe him anything. He needs to email me directly so I can contact his bank. Screen shots are not acceptable as those can be manipulated.Thank you

The customer ordered a lamination module and it cannot be ordered as a standalone unit, the SD460 printer must be ordered to go with it.  [redacted] emailed [redacted] at 9:15am today, 7-22-15 to see how he would like to proceed.  We can cancel and Credit in full if the customer wants to...

cancel, [redacted] is waiting to hear back from the customer to see what he would like to do.

This product was delivered by [redacted] with Tracking [redacted] on 4-14-16 at 11:20am to the [redacted] Address.  We have requested more information from [redacted] since the customer is saying he did not receive it.  The [redacted] driver should have been contacted by now to see if he remembers this...

location.  Unfortunately, we need to wait for paperwork showing [redacted] will assume fault.  As of today, we have not seen any paperwork from [redacted] accepting loss of the package.  If we did receive the paperwork, another product would have been shipped.    At this time, we have requested information again with [redacted] so hopefully they will get back with us soon.  today, the customer requested that a replacement should not be sent so hopefully the claim gets approved and we can refund the initial delivery.  Thank you, Cathy CompSource, Inc.

We issued a pick up label for the customer so they wouldn't have to incur any shipping costs.  The item was inspected and refunded in full $194.00 on 1-8-15 on his Visa Card ending [redacted].

This order has been canceled and refunded in full.  This item is a popular item and unfortunately PNY cannot make them quick enough for the demand.  When the order was placed, the product stated it was a manufacturer drop-ship and it was not in-stock. I do apologize any confusion but the...

ETA’s(estimated time of arrival) are from the manufacturer and we have no control over how quickly we get these items. We have cancelled and refunded the order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer's original refund was rejected since it was beyond 60 days.  We were able to Submit a refund today directly into the customers email account via paypal.  You sent $175.00 to [redacted]@sbcglobal.netHe made an error when buying "Thought I was buying a cased SSD and missed...

the mSATA description Also not compatible with my MB Would like to exchange for a compatible SSD CT500MX200SSD4 is compatible".  Since he did not make another purchase, 15% restock should have been applied.  We waived the 15% restock fee and refunded the $175.00 today directly to his Paypal email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I bought SD460 Printer before  and when I placing the order I already  know I should have SD460 printer befor I buy it or buy both of it together, also why they confirmed  the order if I can not buy it stand alone and why they didn't inform me directly or after a couple days. I want them shipping all the products I ordered and if they will not do that I want refund my money amd financial compensation for ever day of delay.
Regards,
[redacted]

Consumer sent the following update:Revdex.com:Complaint #[redacted] is resolved. Thank you for your help.Kind regards,[redacted]

Ms. [redacted] at [redacted] emailed today accepting liability for the package so [redacted] has been refunded in full via [redacted] today, they payment method received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Any returned item Must always have Original Packaging, this has been a policy of ours for over 20 years.  Any Warranty work Must be done through the manufacturer.  Within 30 days, if the product is defective, the customer could return to us for a replacement *ONLY if Original packaging is...

included.  The serial numbers and barcodes are included on the Manufacturer's packaging and cannot be replaced without it.  We clearly state this on our policy page:  http://www.compsource.com/info/policies.asp 30-Day Return PolicyAny part returned for credit or replacement must be made within 30 days of original shipment and accompanied by an RMA#. All items returned for credit or replacement must be returned in a resalable condition and with all original unmarked packaging including blank warranty cards, manuals driver disks, etc. Any item returned with a damaged box will be charged a $35 rebox fee. Products returned for refund will be subject to a minimum of 15% restocking fee. There is no restocking fee for products returned for replacement within 15 days of the original shipment. CPU's, memory, hard drives and select other items are not refundable but available for defective replacement only. Some items may have a refer-to-direct policy; the manufacturer is imposing this. Refer to the site for a listing or click here. Shipping charges, software, consumables and custom configured systems are not refundable. CompSource Inc. does not guarantee compatibility.Since the customer does not have the Original packaging, he will have to get the Warranty work done through the Manufacturer, [redacted].  This desktop has a 3 year Warranty so the customer can contact [redacted] for the warranty work 866-695-2237 or by contacting their website us.[redacted].com  If the customer had the retail packaging shipped to him we would have been able to get him a replacement, however he does not so can contact [redacted] for the warranty replacement. Thank you. The customer did "click" the box "agreeing to our POLICIES" when they made their purchase online on our website.

This was fully credited on 12-30-16 to the customer's [redacted] account.  Once the product was  fully returned, it was credited in full on 12-30-16.  Originally, customer returned the product without a cable.