ComSource Management Inc.

Pursuant to the Recorded Declaration for *** *** Subdivision (Liber Folio 015-024) for the *** *** Benefit Utility Assessment the “first annual installment payment shall be due and payable in full in advance on the Commencement Date, without modification, adjustment or proration,
irrespective of where that date falls in the calendar year.” (Section 4.2)
*** *** closed on this property 11/25/so the his first payment collected at closing was for 2014. He was then billed for in January, on a delayed billing due to his original set up. He paid the on 3/10/and the late fee was waived since this was his first time billed. Then for he was on the regular billing cycle sent in November for the due date of January 1, 2016, for the fee. He called our office 4/26/and was explained the details of his account. His called was prompted by a legal demand letter that was sent on 4/18/for nonpayment. He submitted his full assessment on 5/9/however the legal fee of $and late fees of $are still outstanding and will not be waived!
There was no previous owner as he states. He purchased the property from the developer so he is considered the first owner to have the property conveyed. He signed a FFB document (copy attached) that states his payment collected at closing was for 2014! He did not pay in November or February as he mentions. I am not sure what he is referring to when he says “fees should have been paid in February by the previous owner, not by me at the end of the year.” Again, he purchased from the Developer. There was no previous owner
Let me know if you need anything else

The Owner utilizes direct debit serviceswhich means on or about the 8th of each month, Comsource debits his bank account for the month's condominium feeIn July *** ***'s bank rejected the direct debit and the payment was not madeTherefore, the July condominium payment is still
due along with the associated late fee

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Complaint: ***
I am rejecting this response because:The $Lein Letter Charge is completely unacceptable when you
have clearly made accounting mistakes in the processing of Late Charges,
as you have identified in your response to this complaint.I appreciate the effort to reduce the Late fee amount, and am willing to pay $to bring the account up to current, however when I wrote a letter in response requesting justification for the charges your Lawyer sent on June 8th I did not get so much as an acknowledgement that the letter was even received; despite the fact that clear accounting mistakes were made, and apparently continue to be made, as you demonstrate in your attached Account StatementIn addition: in the letter I also mentioned that I would set up automatic payments via your online processing system, under good faith to dissolve this issue going forward, for which I see you processed a Late Charge for the current month, despite having received my payment on timeAgain, a clear accounting mistake because you received my payment before the end of the 16th of the month through the automatic payment system. In setting up the automatic payments: we have clearly demonstrated our desire to corporate with your organization on the basis of good faith in regard to this particular debt issue: if you have felt that that this gesture was not acceptable then I would have expected a reason why not, not another threatening letter from your Lawyer.There should be a total of (4) line items removed from the provided account statement which I have highlighted attached:Chg 04/16/LATE CHARGES 15.00Chg 05/18/LATE CHARGES 15.00Chg 07/16/LATE CHARGES 15.00Chg 07/21/LIEN LTR 7/15/170.00Again, based on my letter sent on 6/27/I have been attempting to conduct business with you in good faith; but cannot help to feel that your business does not need to conduct business in a similar fashion. Finally, please cease from sending future letters until this accounting issue is resolved and this complaint is closedPlease confirm acceptable and I will process the payment of $immediately and will close the complaint
Regards,
*** ***

When a home in an association is sold in the state of Maryland, it is a requirement of law that the seller provide the purchaser with a resale disclosure certificate and package containing the association’s governing documents, rules, regulations, and policiesIt is not the responsibility of the
association to find the seller, rather they must request itIt is in fact in that package where you would have been made aware of ***’s regulationsFurther, the seller of the home should have provided you with the visitor permit they already had at the time of your settlement
Receipt of settlement information and processing of your formal welcome package is not a process that happens overnightComsource received your transaction on Friday, September and your account was set up on Thursday, October This is less than a weekOnce the account is set up, the full set of payment coupons is the generated and your welcome letter id processed along with all of the purchases amongst all of our customersThis process generally takes to weeks from start to finishAll that aside, parking passes are not a piece of information that would be included in that letter or packageThis information should have been provided to you by the seller at the time of purchase
If you in fact did not receive the documents I mentioned previously, you may wish to discuss that with the party you purchased the home from. I assure you that no one at Comsource makes any assumptions about any of the thousands of homeowners we endeavor to assist each dayWhile it is truly unfortunate that this has occurred, the association has not failed to provide anything in this set of circumstances

You will need to provide your bank statement which specifically reflects the withdrawal of the funds from your accountThe document you provided is not sufficient it only reflects the initiated activityWe will require documentation that actually show funds taken out of your account (bank statement)

At the 4/27/Board of Directors meeting, the Board Approved to replace the main amp Main Circuit Breaker to the Building. Power Systems will do the contactor. The total cost if needed is $14,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The account balance is $137.50 which can be paid by the following payment plan: $45.00 October, $45.00 November, and $47.50 December, 2016.  We have re-attached the invoice and document signed at closing along with his 2015 annual invoices.  Your 2016 annual invoice was mailed 11/15/2015.
 
We are not a party to the closing and have no response to the comments made about the Title Company.

The [redacted] Homeowners Association performs two inspections per year. The last inspection was performed in June 2015. Letters were mailed to all violators of the Association's Governing Document in July 2015. A re-inspection is scheduled on August. Continuing violations will be processed in...

accordance with the Maryland Homeowners Association Act, which requires a hearing to be held by the Board of Directors for each alleged violation.  Regarding the re-painting of the reserve parking space. [redacted] spoke to the Manager on June 9, 2015 and was told to send a written request which we received via email on June 10, 2015. On June 10, 2015 a response via email was sent to [redacted] by the Manager thanking her for the information and she would present her request to the [redacted] Board of Directors. [redacted] was asked to follow up with the Manager on June June 15, 2015. On the same day, June 10, 2015 [redacted] request of painting the parking space and sending a violation letter to her neighbor for nuisance were sent to the Board of Directors for review.  The [redacted] Board of Directors replied to the Manager on June 11, 2015 only authorizing the painting of the parking space. On June 13, 2015 Monumental Contracting was sent the work order to re-paint the parking parking space. The Manager followed up with the Contractor on July 7th and July 13th. We are waiting for this request to be completed. Regarding the late payments, I have attached the account history which reflects payment received and payments that were not made including late fees and legal fees. We are willing to waive two late fees (May and July).

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 Complaint: [redacted]
I am rejecting this response because: That's great, but I'm not letting you off the hook until 1. The work is complete and 2. The equipment is verified working IE The power outages cease.
Regards,
[redacted]

As mentioned in my previous email. The Board of Directors approved an...

Electrical Contractor to replace the equipment that is creating the problem. Power System Electric has coordinated with [redacted] power company to perform the work on May 31, 2016. The power will be shut down in the community for a period of 3 hours to get the work done. A notice will be posted this week to notify all residents of the expected power outage on May 31, 2016.

[redacted] does not receive notices from this office because once an account is in collection, we do not send a late notice that may not include all the legal costs associated with the collection of the account. Over the past year, [redacted] has gone back in forth with the Attorney insisting...

she is not late since she has the option to pay monthly. Beginning July 1, 2015 the Board of Directors provided owners with the option to pay the assessment as a one time payment or monthly. Once the owner makes a decision on their payment preference it does not provide you the ability to decide when your monthly payment is made. The monthly fee is due the first of each month and late after the fifteenth of the month at which time a late fee is assessed. If the account is delinquent after 45 days, it's turned over to the Attorney for collection.

Attached you will find your account history with the [redacted] Community Association. Please note, your Payment due July 1, 2015 in the amount of $1,353.00 (check #163) was not paid until 3/22/2016. Therefore, you incurred late fees plus legal fees until your payment was made. Payment due July 1, 2016 in the amount of $1,443.00 (check #175) was not paid until 9/6/2016. Again, late fees and legal fees were incurred. In July 2017 you have elected to make your payments monthly as reflected by the 7/6/2017 payment received in the amount of $117.00. Over the years the [redacted] Community Association has written off legal fees and late fees on your account equaling $536.70. The Association has been more than fair in working with you on this matter. Attached with the account history are notes that will help follow the account history. To meet with the Board of Directors please send a formal request to Gary S[redacted] at [redacted]@comsource.com and he will organize the meeting. The Board of Directors will receive the same information you have received through this process.

[redacted] is part of the [redacted] 1 & 2 Condominium Associations. The Associations dues are prepared and approved by the Board of Directors of your Community, not Comsouce Management. The Condominium Association contracts for all services including snow removal. The Association Board...

President took the time to ride road in the truck with the snow removal contractor to make sure services were provided. Please note, driveways are not cleared by the Association, these are the responsibility of the individual unit owners.

The Manager has spoken to the Owner several times. The Contractor and Manager have both spoken to her and advised her that Contractors will not put anyone on the roof in high winds, rain and snow. I have spoken to the Contractor about this outstanding work order he is now arranging a time to get to...

the property as weather permits.

The legal action was not created by the two late fees, but rather from the non-payment of assessment. The Homeowners Association will not waive the legal fees.

I have spoken to the Property Manager. This treatment is scheduled for later this week.
Let us know if there is a problem.

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 Complaint: [redacted]
I am rejecting this response because:I am unable to see an attachment of a document that I allegedly signed informing me that at the end of 2014 when I settled that I was paying for 2014 and that the builder or developer didnt pay for 2014, also under the direction of the settlement official, they stated verbally that I was paying for the upcoming year due to the billing cycle starting in November.   I did call the office, I was informed that the billing cycle does start in November for the subsequent year, meaning for 2016 the billing would be sent in November 2015.  Being sent a bill later in January or February of 2015 for 2015 goes against what I was informed in terms of the billing cycle, which is causing this confusion in knowing when to pay and what is being paid for.  It was not verbally explained to me differently at settlement. For anyone who has every bought a house and undergone settlement, most trust the instructions of the officials who are facilitating the process and by what they verbally tell the buyer, because of the amount of documents, if someone was to actually read them word for word and not listen to the person conducting the settlement one would be there for over 4 hours.  I guess I am too trusting.  I personally like a smooth settlement process that doesnt feel like taking a long test, I believed each document was being explained to me accurately, if I knew I was paying for a year that was already ending I would have stopped the process.   I have already complained about not receiving the statements on time, but was assured a bill was sent out earlier than I received it.  I cant blame the post office or the management company, I just know I didnt receive any statement to give me the impression I wasnt paid up for the correct year.Unfortunately if they are forcing the extra fees I will have to set up a payment plan, because my cash flow is limited due to my sons illness and expenses, so I cant pay the full amount they are asking at one time.
Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because: I have spoken with your attorney many times regarding this matter and yes I have thoroughly admit to some late payments between 2011 and 2016, due to the fact that I was laid off from my six figure income job as a single parent and head of household to a contractor position for 12 months at $25/hour and then a full time job making $23K less than I was previously. I am not trying to explain my story to you, but it is what it is. At the time, my priority was doing everything I could to stay in our home and to prioritize my bills.  In 2015, I spoke to Stacy Pickett via email and informed her that my mother passed unexpectedly and I had expenses for her funeral that I had to cover. At the time, she was sympathetic and note my account that payment would be made late.  I am NOT aware of any credit adjustments to my account of $500 or more over time. The concerned I have with ComSource Management/[redacted] Association that you do NOT do what any other company does, and that is call, bill or email customers about their account in order for them to rectify the issue sooner rather than later. Instead you accept the payment, wait months and months and forward everything to your attorney and next thing you know a stranger is knocking on your door trying to take someone to court. Many issues could have been resolved if communication was sent prior. If you look on your website, your customer review rating is 1.2 and the complaints are very similar to mine and not everyone lives in [redacted]. If it was not for me going through Revdex.com, you will have never responded to me at ALL. I have tried to get an explanation of my account and work out something from you all and nothing for the longest time --  I have sent Gary S[redacted] emails, left messages with the person in charge of accounting in [redacted], my attorney has written a letter and NO RESPONSE. So you talked about you have been working with me over the years -- where is that at? How can you work with someone you don't communicate with? It is NOT fair that you continue to roll late fees and charges onto someone's account monthly even after you have received lump sum payment. I am not going to pay for monthly fees and charges that keep growing on my account when as of October, 2016, I had a credit of $200.  When you send the annual invoice notices to people, you should include any late fees (all companies do that) that way, situations won't get unresolved. ComSource Management has NO problem taking someone's money, but has a HUGE problem in corresponding and resolving matters before going to court. Taking someone to court is the easy way for you all, but it is NOT the easy way for me.....especially when you have not communicated. For example, if my last 2016 payment to you was on August 30 when  I wrote the check, you cashed it on 9/6, but you said absolutely NOTHING until I get a letter in February, 2017 telling me I have not paid anything since September. Well, why should I pay something passed September when I NEVER RECEIVED ANY CORRESPONDENCE OR BILL FROM YOU ALL UNTIL 8 MONTHS LATER through your attorney (8 months because you sent your annual bill to me in June and then your attorney sent me a letter in February) MAKES NO SENSE!!The Board Members are [redacted] residents - I am sure they have what you sent me -- but, do they really know who you DON'T COMMUNICATE to residents on outstanding bills and how situations could have been avoided months ago if that occurred? The only reason I am getting a response now is because you don't want this to show up on Revdex.com as unresolved. I have already been in contact with Congressman [redacted] and State Senator [redacted] regarding the lack of communication, unwillingness to respond and lack of proper accounting on my account and the ability to resolve matters sooner outside of taking me court.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The document provided clearly shows that the transaction cleared and the funds were taken out of my account.  Asking for a complete bank statement is a gross invasion of my privacy and, after seeing how poorly Comsource handles information security I will not provide it.
Regards,
[redacted]