ComSource Management Inc.

Review: This company has been contacted repeatedly regarding foundation issues, and they have repeatedly avoided the issue, pretended it does not exist, or have simply ignored my requests. They did not contact me when we were changing parking passes, and when I contacted them regarding a payment plan for fees, I was ignored. Delphine M[redacted]s is specifically at fault.Desired Settlement: I want them to do the work they were supposed to do over a year ago, to issue me new parking passes, and to set up a payment plan for back fees. An apology would be appreciated as well.

Business

Response:

I wanted to take the opportunity to respond to Mr. [redacted] complaints. There are two issues at hand:

1. Foundation Leaks - This is a serious problem throughout the Community which the Board of Directors is addressing. The Condominium Association has recently completed the structural repairs of six foundations which were deemed to be a safety hazard. Currently the Board of Directors is in the process of formulating a plan to address other foundation leaks throughout the property including funding the repairs. Attached is an email exchange between the Manager Delphine M[redacted]s to Mr. [redacted] regarding management waiting for the Board of Directors direction.

2. Delinquency and Parking - Mr. [redacted] has received communications from the Association's Attorney regarding outstanding condominium fees. In order to procure a parking permit, all association dues must be current. Mr. [redacted] can make payment arrangement with the Attorney to procure a parking permit. He will be able to maintain the permit as long as he complies with the payment plan.

If you have additional questions, please feel free to contact me.

Tony M[redacted], CMCA, AMS, PCAM

Director of Property Management

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

OK, who do I contact?

Regards,

M[redacted]

Business

Response:

Mr. [redacted]:

Contract Tony M[redacted], Director of Property Management. I will fill him in on the communication we have had and he can guide you through the process. I have copied him on this email so that you can contact him. His email address is [redacted].

Review: I own a condo in [redacted] Condominium, and Comsource Property Management is the company we use to manage our property. My condo has been uninhabitable since December 25, 2013, due to an issue with the main sewer drain. I'm not financially responsible for any problems associted with the main sewer drain. Comsource Property Management was made aware of this problem over 2 months ago, however they have not contacted me with a resolution. I have reached out to [redacted] several times, however I have yet to receive a response. Its not healthly to stay in my home with the strong sewer gas smell, however I cant afford to pay my mortgage and pay rent at the [redacted] I'm staying. Thank you.Desired Settlement: I would like the main sewer drain fixed or replaced, and I would like my unit restored to its origanal condition.

Business

Response:

Comsource Management investigated this issue by having a camera put into pipe to see what was causing the problem. The investigation revealed that part of the underground piping was compromised (a belly on the pipe exists). The results were presented to the [redacted] Board of Directors with the recommendation to replace the compromised section of piping. After discussing the issue in detail, the [redacted] Board of Directors elected to perform preventative maintenance on a regular basis keep the drains from overflowing, rather than replacement of the pipe at a cost of approximately $10,000. Management does not agree with this decision. Management has asked that the Board of Directors consider a second opinion. [redacted] Plumbing has been hired to investigate and provide the [redacted] Board of Directors its findings and recommendation. I am happy to provide those results once the investigation is concluded. Please note, [redacted] is a condominium association, therefore, Comsource Management can only make recommendations to the Board of Directors and implement their decision.

Please let me know if you require additional information on this matter.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

I was unable to reply to the emails [redacted] sent (Thursday, April 3rd, at 4:50pm & Friday, April 4th, at 12:21pm) , because my company was performing emergency maintenance work on our server.

We are concerned home owners of Thomas Choice West townhouses. We see there has been an increasing number of residents who are dissatisfied with Comsource. Here are just a few examples of complaints that our fellow residents voiced:
1. Creating new rules that are associated with more fees
2. Failure to control trash.
3. Complete failure to respond to our requests/phone calls/emails
4. Disrespectful/insulting/abusive behavior toward residents
5. Inadequate service devalued the community
We are looking into voting out Comsource and resume a relationship with Montgomery Village Foundation once again or find a new management company that does what we pay for.

Review: On June 22, 2012 there was a microburst that destroyed the property at [redacted], which is my address. The building was condemn and it took about a year for restoration to be finish. Once I Move back in on July 9,2013 I've noticed the patio door was damaged and needed to be replace. The issue with the door did not come from the storm it happen after the renovation took place. The complaint is the patio door has been removed and placed back. The frame of the patio/windows is not fix to fit the frame of the wall. The whole patio frame from the top is not secured in the frame of the wall. Once they decided to put the door back together the The weather stripping is gone, the whole complete vinyl window casement is gone, the sliding door bumpers are gone and it look very unprofessional and tacky. I spoke to [redacted], the person that was hired to do the project. I brought the issue to their attention and after a couple of weeks I called them back to see when was the repairing going to take place. I was told that the patio door was in that condition before the storm. I told them that the patio was not in that condition and I would like for them to fix it. My patio door was under warranty and there was nothing wrong with it. The president on the Homeowner association told me that they could makeshift the weather stripping, and they are not responsible to repair it. I have been back and forth with them for about four months and nothing being resolved. The temperature has change and my condo is very cold and costly. According to the bylaws I am in my rights. **. [redacted] the President of the association made the observation without looking at the issue. I was also told that they didn't have money to replace it so they will have to makeshift the parts and caulk around the door. That's not acceptable to me.Desired Settlement: To have my patio and window replaced in the same condition it was in before/after the storm and not the renovation.

Business

Response:

Dear Sir/Madam:

Please note, as Managing Agent, our responsibility is to the Owners, but more important we work at the direction of the Bladewoods Condominium Board of Directors. The Complainant has discussed this issue directly with the President of the Board of Directors, **. [redacted]. The Condominium Association has not authorized the replacement of the sliding glass door nor does it take responsibility for the repair and/or replacement. This dispute is between the Unit Owner (the Complainant) and the [redacted] Condominium Association. As the Managing Agent, we do not have the contractural authority to replace the sliding glass door. It must first be approved by the [redacted] Condominium Association Board of Directors. We are happy to address the issue with the Board of Directors, but ultimately, it's the decision of the Board as to how to proceed.

Please let me know if I can be of further assistance on this matter.

Thank you,

[redacted], Director of Property Management