***
*** ***
I had to call them on my 3rd day of serviceFebruary I woke up to no internet whatsoeverI firstly called *** because I was told by Comwave account manager that I can call *** directly because they are their resellers*** At *** I found out that they don't even have my information and I was told to call ComwaveI had to wait until 10am and then calledFirst time I waited for minutes in queue, listening how Comwave is striving to provide quick customer supportI hung up, called in minutes again and again waited for minutesI hung up again and called back in another minutesWhile waiting I "took advantage" of their call back service and hung up, I received an automated call from Comwave *** immediately and automated message told me I'm number one in line do not get too exited, I was back to infinite waiting in queue for the last timeAfter another minutes of waiting I realized that nobody is going to pick up the phone today at allI do not understand how telecom company can have such poor communication service
*** ***
When I first signed up with Comwave I asked that the payment done manually when I receive my cheque from ODSP they said it would go through at the end of the month when my cheque would be deposited to my bank accountThen after three weeks using their equipment the silver box that connects to the modem cuts out and having it operate takes many resets to work properlyI have called them to explain what is wrong which takes many days and don't receive a credit on my phone service or the internet***I also was told when I signed up that I have to keep the service for six months then I can cancelNow that I have the service I have to keep it for at least two years or I will not receive the money I paid in advanceI will be glad to get rid of Comwave because they take too long to get anything done and don't give me any positive feeling as to their competency
when me and my gf moved in together she looked into comwave cuz it was a little cheaper at the time and was not bad speed and it "said" unlimitedI didn't have a problem with it I only needed unlimited due to we stream and game allotRight from the start every week or so the net shutting down for a hour or so randomly after a month or so of this we had a bill go out witch made the comwave bounce witch was a Friday.....and the customer service just so happens to b closed on weekends but the sales department is open..witch is b.s so we where unable to pay it till Monday when we only had to transfer the money from one acc to anotheranyway my main issue with is company is about half way into our contract and in being locked in unhappy they started cutting our speed in half saying we have hit some kind of cap when its unlimited I snapped I have went welllll over that in the past and they all of a sudden made up some cap due to 2% of the ppl never reach 700gwell I'm sorry I do that's y I got unlimitedso after I snapped they returned our speed at no cost and seemed like they where off my back like months later maybe got the message again u have reached your capI called right when they opened and snapped again and they said oo I'm sorry u feel like that there is nothing we can doso I tried to talk to a supervisor and still oo I'm sorry u feel like that if u want u can upgrade to a bigger package so I asked outa curiously and still the biggest plan has a cap when they advertise it on tv and the net as unlimitedI like hung up on them and called up rogers to get a quote got times faster speed truly unlimited and I made sure to ask if I can use like 10,000g and they wont make up come garbage capand ontop of that its been a month and has not shut down on me once its like magic comwave should not b in business they are truly pathetic
After seeing a commercial for Comwaves internet "Month to Month" services my girlfriend and I were very interestedAfter talking to a rep and proceeding half way through the signup I was informed that because of my credit rating I would need to place a deposit on the account for monthsThis a very misleading tacticEspecially considering the fact that at that point I was under the assumption, like many I would assume, that I had just paid an activation fee; and the fleeting thought of it being easier to pay the deposit was crossing my mindInstead I asked that they refund it and was told it wasn't charged yetTheir scripts are worded in a way so that they are vague about what's goingVery irritatingI will add though that the rep was very polite and did try to have the deposit wavedUnfortunately he could not because of system parameters
***Let me clarify theindividuals on the phone are friendly and very used to being apologeticI called early Nov to get Internet service and apt was made for installation on Nov I took the day off and waited around all day only to find out they went to the wrong part of the provinceI live in Simcoe they went to Simcoe CountyNumerous attempts to explain my address to them has proven fruitlessThere is definitely a language barrier with the polite operatorsNow they had the audacity to ask me if I could go and locate someone on my street that has a phone with *** so they can check if the service is available*** I am putting stop payment on any further payments from my account as they have already taken dollars for the install as well as the first months payment of dollars none of which I have received*** *** when you live rurally there are very limited options for Internet.*** ***
I called in a whole ago as my service was only receiving speeds between 1- 5mbps when I pay for 25 and they guarantee a minimum of 15. I spend a long time with a technician who could not resolve the issue and they were supposed to get back to me and never did. there service is completely unreliable and not what they have promised. I called in today to cancel my account was on hold for a while before using their call back option. No one called me back so I called again. I went to sales instead and they picked up right away but say they cannot help existing accounts. They are very quick to take your money but will not assist their customers. I asked to speak to a manager and was denied and was transferred to their customer service department and spoke to someone for a while they put me on hold and someone new came on the phone. he asked me for my name and account number as if I had not just spent time talking to someone explaining my whole situation. I said I did not want to go through this again and asked to speak with a manager. he told me he was one and said some other things I could not understand and I told him I could not understand him and requested to speak with someone else. [redacted]
[redacted] I was assured I had unlimited internet and after, I had committed to COMWAVE I WAS INFORMED, I HAVE A CAP ON THE USAGE. So, now they want me to pay cancellation fees for something I did not purchase in the first place. [redacted]
Impossible to deal with
after I closed my account, they debited my credit card three further times
each time I phone them to remedy the situation, it takes at least an hour on the line
they often get you to wait for a supervisor and then disconnect your call
their inital phone message says that they are experiencing high levels of calls and suggest that you call another day or leave your number for a call back
I have never received a call back
This Company provides the worst internet and customer service I have ever experienced. [redacted]. I have Comwave Phone and Internet service, no problems with the Phone but the Internet service is the worst I have ever had. I called Comwave explained to them that I am not happy with their service and wish to cancel, they refused my request claiming there is a 3 year contract. I was never told I was locked into a 3 yr term. I am so fed up with this Company I am going to return all their equipment and take my chances They can sue me. [redacted]
We were a Comwave customer for two years and although it started off great, I am now happy to pay the cancellation fees to be done with this company. We started on there base plan with internet downloads at speeds of up to 7Mbs and VoIP telephone and for the first year (+/-) everything was fine. We started having issues with our ability to stream Netflix and this started the long and expensive journey to us ultimately switching providers. I called Comwave tech support at least 15 times to get help for our low bandwidth speed. Each call would take 45minutes and at the end of it the speed had always been restored to something more acceptable but the problem kept coming back. It would work fine for a while and degrade to the point where it was impossible to stream. Their solution was to check my line, upgrade my service (cost) to a 14Mbs and ultimately to send a new modem. This worked for a while, but when it started again, I lost faith in the company and cancelled.
[redacted]Let me clarify theindividuals on the phone are friendly and very used to being apologetic. I called early Nov to get Internet service and apt was made for installation on Nov 18. I took the day off and waited around all day only to find out they went to the wrong part of the province. I live in Simcoe they went to Simcoe County. Numerous attempts to explain my address to them has proven fruitless. There is definitely a language barrier with the polite operators. Now they had the audacity to ask me if I could go and locate someone on my street that has a phone with [redacted] so they can check if the service is available. [redacted] I am putting stop payment on any further payments from my account as they have already taken 88 dollars for the install as well as the first months payment of 66 dollars none of which I have received. [redacted] when you live rurally there are very limited options for Internet.[redacted]
I have experienced great customer service from comwave especially from Rod at ex3744, he worked with me for 3 days to try and fix my problem only to find out later that the problem I was having was my own computer.
thanks again Rod for your patience
Kathy
Worst customer service and experience I have ever had with a company. ordered their services back in May of this year and charged 70.04 for initial set up. However when the modem arrived, they could not get phone service to work. Called tech support and case was escalated and was told to call back in a few days. Did so and issue still not resolved. I cancelled the service and went to another company (and their phone modem worked immediately upon setting up, proving it was a Comwave issue.) They took another 56.50 from my account on June 9th. When I cancelled and explained I never used the service I was told they would only credit the 56.50 - the other 70.04 was to cover the cost of transferring my phone number over - which is NOWHERE on the web site when you 1st sign up. I had not seen anything for 6 weeks and when I called back I was told I would have to go to [redacted] to get my money back - I called [redacted] and immediately cancelled any further payments to Comwave. Lucky for me, the gal at [redacted] was aware of the poor experiences from others with Comwave and credited my [redacted] account. 2 months later, on August 13th I get a call from Comwave saying I owe them money - first because of the transfer fee for the phone which I explained was already covered because of only crediting me back 56.50 instead of the 136.74 it should have been. Failing that, they then had the gall to ask if I returned the modem, which should have been in their records - I, unfortunately provided the wrong tracking number and now longer the have the official receipt of the tracking number from [redacted]. So they said until I prove I sent the modem back they will keep calling. Not only that when I hung up on the agent, they kept calling back and [redacted] me...this happened 4 times. I know they are lying about the modem because they would have called earlier - as in 2 months ago and when I called to check on my credit status a few weeks back the gal I spoke to even said she could see the modem had been returned. Can I prove this - of course not - conveniently no case notes saved. (I have worked in call centers for many years and know dang well there should be notes on all the cases). I have paid out 136.50 to this company without for even one minute using their service and yet they continue to come after me for money, even after being able to keep my initial 70.04 I paid out with no service whatsoever. They will NOT get one more penny from me. Now I have found the tracking number and can prove they received the modem (whew). However I will NOT call them because they know dang well they have it - they are just looking for excuses to get more money. I also have an Internet radio station and will continue strongly to tell people to avoid this company. I already have successfully convinced 15 people to halt signing up with them before they made the horrible mistake. No more [redacted], no more [redacted], they will NOT get another penny from me. They can try and come up with all the [redacted] they want. Avoid this company like the plague!
[redacted] I was assured I had unlimited internet and after, I had committed to COMWAVE I WAS INFORMED, I HAVE A CAP ON THE USAGE. So, now they want me to pay cancellation fees for something I did not purchase in the first place. [redacted]
Comwave's low monthly payments may seem like a deal until the extras are added in. The total bill may be equal to or more than equal services provided by the more reputable, [redacted], [redacted] and [redacted] services. The service....
I agreed to a 3 year term with Comwave and the telephone modem they sent me, after several hours with their technical department, did not work. Sending it back was at my cost and they sent me a replacemement with the same result. An additional hour spent with their technical department with no success. Their technical representative did not have the authority to cancel my service, neither did two more customer representatives they transferred me to. The supervisor informed me that he could cancel service but the cancellation fee of $350.00 would be charged to my credit card, as the real problem as he put it was my lack of patience. It took almost 2 hours for them to agree to cancel service and waive the charges.
If you are thinking Comwave, think again or better yet don't even think about it.
I had to call them on my 3rd day of service. February 7. 2015 I woke up to no internet whatsoever. I firstly called [redacted] because I was told by Comwave account manager that I can call [redacted] directly because they are their resellers. [redacted] At [redacted] I found out that they don't even have my information and I was told to call Comwave. I had to wait until 10am and then called. First time I waited for 50 minutes in queue, listening how Comwave is striving to provide quick customer support. I hung up, called in 20 minutes again and again waited for 30 minutes. I hung up again and called back in another 20 minutes. While waiting I "took advantage" of their call back service and hung up, I received an automated call from Comwave [redacted] immediately and automated message told me I'm number one in line ... do not get too exited, I was back to infinite waiting in queue for the last time. After another 30 minutes of waiting I realized that nobody is going to pick up the phone today at all. I do not understand how telecom company can have such poor communication service.
I would NOT recommend this company for internet. They give you a run around and just keep putting you off. You end up on the phone for over an hour everytime you call them with an issue. There way of solving it is to just keep sending you to different people and tell you tech support needs to try something. I had to try the same things over and over for months to where they still would not cancel my service with no cancellation fees.
Setting up their internet was a nightmare. They book two appointments to install my internet and they simply didn't show up. Finally on the third try they got it set up correctly. The internet service was slow and unreliable, but the worst part came when trying to cancel. I cancelled my account 3 months ago and they are still taking money from my bank account. I called them >10 times and even talked to their ombudsman and got several cancellation numbers but they are still charging my bank account. I finally put a stop payment on the charges with my bank and now Comwave is saying they will sent my account to collections. Not only do I not owe them any money but they still have not returned my $150 deposit for the router I returned. Don't give Comwave your banking information!
I paid to have all my equipment returned and they still took all my deposit and charged me again on my credit card more money. I'm currently disputing this with Mastercard, apparently I'm not the only one.
***
*** ***
I had to call them on my 3rd day of serviceFebruary I woke up to no internet whatsoeverI firstly called *** because I was told by Comwave account manager that I can call *** directly because they are their resellers*** At *** I found out that they don't even have my information and I was told to call ComwaveI had to wait until 10am and then calledFirst time I waited for minutes in queue, listening how Comwave is striving to provide quick customer supportI hung up, called in minutes again and again waited for minutesI hung up again and called back in another minutesWhile waiting I "took advantage" of their call back service and hung up, I received an automated call from Comwave *** immediately and automated message told me I'm number one in line do not get too exited, I was back to infinite waiting in queue for the last timeAfter another minutes of waiting I realized that nobody is going to pick up the phone today at allI do not understand how telecom company can have such poor communication service
*** ***
When I first signed up with Comwave I asked that the payment done manually when I receive my cheque from ODSP they said it would go through at the end of the month when my cheque would be deposited to my bank accountThen after three weeks using their equipment the silver box that connects to the modem cuts out and having it operate takes many resets to work properlyI have called them to explain what is wrong which takes many days and don't receive a credit on my phone service or the internet***I also was told when I signed up that I have to keep the service for six months then I can cancelNow that I have the service I have to keep it for at least two years or I will not receive the money I paid in advanceI will be glad to get rid of Comwave because they take too long to get anything done and don't give me any positive feeling as to their competency
when me and my gf moved in together she looked into comwave cuz it was a little cheaper at the time and was not bad speed and it "said" unlimitedI didn't have a problem with it I only needed unlimited due to we stream and game allotRight from the start every week or so the net shutting down for a hour or so randomly after a month or so of this we had a bill go out witch made the comwave bounce witch was a Friday.....and the customer service just so happens to b closed on weekends but the sales department is open..witch is b.s so we where unable to pay it till Monday when we only had to transfer the money from one acc to anotheranyway my main issue with is company is about half way into our contract and in being locked in unhappy they started cutting our speed in half saying we have hit some kind of cap when its unlimited I snapped I have went welllll over that in the past and they all of a sudden made up some cap due to 2% of the ppl never reach 700gwell I'm sorry I do that's y I got unlimitedso after I snapped they returned our speed at no cost and seemed like they where off my back like months later maybe got the message again u have reached your capI called right when they opened and snapped again and they said oo I'm sorry u feel like that there is nothing we can doso I tried to talk to a supervisor and still oo I'm sorry u feel like that if u want u can upgrade to a bigger package so I asked outa curiously and still the biggest plan has a cap when they advertise it on tv and the net as unlimitedI like hung up on them and called up rogers to get a quote got times faster speed truly unlimited and I made sure to ask if I can use like 10,000g and they wont make up come garbage capand ontop of that its been a month and has not shut down on me once its like magic comwave should not b in business they are truly pathetic
After seeing a commercial for Comwaves internet "Month to Month" services my girlfriend and I were very interestedAfter talking to a rep and proceeding half way through the signup I was informed that because of my credit rating I would need to place a deposit on the account for monthsThis a very misleading tacticEspecially considering the fact that at that point I was under the assumption, like many I would assume, that I had just paid an activation fee; and the fleeting thought of it being easier to pay the deposit was crossing my mindInstead I asked that they refund it and was told it wasn't charged yetTheir scripts are worded in a way so that they are vague about what's goingVery irritatingI will add though that the rep was very polite and did try to have the deposit wavedUnfortunately he could not because of system parameters
impossible to cancel service...jumping through hoops and no resolve
***Let me clarify theindividuals on the phone are friendly and very used to being apologeticI called early Nov to get Internet service and apt was made for installation on Nov I took the day off and waited around all day only to find out they went to the wrong part of the provinceI live in Simcoe they went to Simcoe CountyNumerous attempts to explain my address to them has proven fruitlessThere is definitely a language barrier with the polite operatorsNow they had the audacity to ask me if I could go and locate someone on my street that has a phone with *** so they can check if the service is available*** I am putting stop payment on any further payments from my account as they have already taken dollars for the install as well as the first months payment of dollars none of which I have received*** *** when you live rurally there are very limited options for Internet.*** ***
I called in a whole ago as my service was only receiving speeds between 1- 5mbps when I pay for 25 and they guarantee a minimum of 15. I spend a long time with a technician who could not resolve the issue and they were supposed to get back to me and never did. there service is completely unreliable and not what they have promised. I called in today to cancel my account was on hold for a while before using their call back option. No one called me back so I called again. I went to sales instead and they picked up right away but say they cannot help existing accounts. They are very quick to take your money but will not assist their customers. I asked to speak to a manager and was denied and was transferred to their customer service department and spoke to someone for a while they put me on hold and someone new came on the phone. he asked me for my name and account number as if I had not just spent time talking to someone explaining my whole situation. I said I did not want to go through this again and asked to speak with a manager. he told me he was one and said some other things I could not understand and I told him I could not understand him and requested to speak with someone else. [redacted]
[redacted]
[redacted] I was assured I had unlimited internet and after, I had committed to COMWAVE I WAS INFORMED, I HAVE A CAP ON THE USAGE. So, now they want me to pay cancellation fees for something I did not purchase in the first place. [redacted]
Impossible to deal with
after I closed my account, they debited my credit card three further times
each time I phone them to remedy the situation, it takes at least an hour on the line
they often get you to wait for a supervisor and then disconnect your call
their inital phone message says that they are experiencing high levels of calls and suggest that you call another day or leave your number for a call back
I have never received a call back
This Company provides the worst internet and customer service I have ever experienced. [redacted]. I have Comwave Phone and Internet service, no problems with the Phone but the Internet service is the worst I have ever had. I called Comwave explained to them that I am not happy with their service and wish to cancel, they refused my request claiming there is a 3 year contract. I was never told I was locked into a 3 yr term. I am so fed up with this Company I am going to return all their equipment and take my chances They can sue me. [redacted]
We were a Comwave customer for two years and although it started off great, I am now happy to pay the cancellation fees to be done with this company. We started on there base plan with internet downloads at speeds of up to 7Mbs and VoIP telephone and for the first year (+/-) everything was fine. We started having issues with our ability to stream Netflix and this started the long and expensive journey to us ultimately switching providers. I called Comwave tech support at least 15 times to get help for our low bandwidth speed. Each call would take 45minutes and at the end of it the speed had always been restored to something more acceptable but the problem kept coming back. It would work fine for a while and degrade to the point where it was impossible to stream. Their solution was to check my line, upgrade my service (cost) to a 14Mbs and ultimately to send a new modem. This worked for a while, but when it started again, I lost faith in the company and cancelled.
[redacted]Let me clarify theindividuals on the phone are friendly and very used to being apologetic. I called early Nov to get Internet service and apt was made for installation on Nov 18. I took the day off and waited around all day only to find out they went to the wrong part of the province. I live in Simcoe they went to Simcoe County. Numerous attempts to explain my address to them has proven fruitless. There is definitely a language barrier with the polite operators. Now they had the audacity to ask me if I could go and locate someone on my street that has a phone with [redacted] so they can check if the service is available. [redacted] I am putting stop payment on any further payments from my account as they have already taken 88 dollars for the install as well as the first months payment of 66 dollars none of which I have received. [redacted] when you live rurally there are very limited options for Internet.[redacted]
I have experienced great customer service from comwave especially from Rod at ex3744, he worked with me for 3 days to try and fix my problem only to find out later that the problem I was having was my own computer.
thanks again Rod for your patience
Kathy
Worst customer service and experience I have ever had with a company. ordered their services back in May of this year and charged 70.04 for initial set up. However when the modem arrived, they could not get phone service to work. Called tech support and case was escalated and was told to call back in a few days. Did so and issue still not resolved. I cancelled the service and went to another company (and their phone modem worked immediately upon setting up, proving it was a Comwave issue.) They took another 56.50 from my account on June 9th. When I cancelled and explained I never used the service I was told they would only credit the 56.50 - the other 70.04 was to cover the cost of transferring my phone number over - which is NOWHERE on the web site when you 1st sign up. I had not seen anything for 6 weeks and when I called back I was told I would have to go to [redacted] to get my money back - I called [redacted] and immediately cancelled any further payments to Comwave. Lucky for me, the gal at [redacted] was aware of the poor experiences from others with Comwave and credited my [redacted] account. 2 months later, on August 13th I get a call from Comwave saying I owe them money - first because of the transfer fee for the phone which I explained was already covered because of only crediting me back 56.50 instead of the 136.74 it should have been. Failing that, they then had the gall to ask if I returned the modem, which should have been in their records - I, unfortunately provided the wrong tracking number and now longer the have the official receipt of the tracking number from [redacted]. So they said until I prove I sent the modem back they will keep calling. Not only that when I hung up on the agent, they kept calling back and [redacted] me...this happened 4 times. I know they are lying about the modem because they would have called earlier - as in 2 months ago and when I called to check on my credit status a few weeks back the gal I spoke to even said she could see the modem had been returned. Can I prove this - of course not - conveniently no case notes saved. (I have worked in call centers for many years and know dang well there should be notes on all the cases). I have paid out 136.50 to this company without for even one minute using their service and yet they continue to come after me for money, even after being able to keep my initial 70.04 I paid out with no service whatsoever. They will NOT get one more penny from me. Now I have found the tracking number and can prove they received the modem (whew). However I will NOT call them because they know dang well they have it - they are just looking for excuses to get more money. I also have an Internet radio station and will continue strongly to tell people to avoid this company. I already have successfully convinced 15 people to halt signing up with them before they made the horrible mistake. No more [redacted], no more [redacted], they will NOT get another penny from me. They can try and come up with all the [redacted] they want. Avoid this company like the plague!
[redacted] I was assured I had unlimited internet and after, I had committed to COMWAVE I WAS INFORMED, I HAVE A CAP ON THE USAGE. So, now they want me to pay cancellation fees for something I did not purchase in the first place. [redacted]
Comwave's low monthly payments may seem like a deal until the extras are added in. The total bill may be equal to or more than equal services provided by the more reputable, [redacted], [redacted] and [redacted] services. The service....
I agreed to a 3 year term with Comwave and the telephone modem they sent me, after several hours with their technical department, did not work. Sending it back was at my cost and they sent me a replacemement with the same result. An additional hour spent with their technical department with no success. Their technical representative did not have the authority to cancel my service, neither did two more customer representatives they transferred me to. The supervisor informed me that he could cancel service but the cancellation fee of $350.00 would be charged to my credit card, as the real problem as he put it was my lack of patience. It took almost 2 hours for them to agree to cancel service and waive the charges.
If you are thinking Comwave, think again or better yet don't even think about it.
[redacted]
[redacted]
I had to call them on my 3rd day of service. February 7. 2015 I woke up to no internet whatsoever. I firstly called [redacted] because I was told by Comwave account manager that I can call [redacted] directly because they are their resellers. [redacted] At [redacted] I found out that they don't even have my information and I was told to call Comwave. I had to wait until 10am and then called. First time I waited for 50 minutes in queue, listening how Comwave is striving to provide quick customer support. I hung up, called in 20 minutes again and again waited for 30 minutes. I hung up again and called back in another 20 minutes. While waiting I "took advantage" of their call back service and hung up, I received an automated call from Comwave [redacted] immediately and automated message told me I'm number one in line ... do not get too exited, I was back to infinite waiting in queue for the last time. After another 30 minutes of waiting I realized that nobody is going to pick up the phone today at all. I do not understand how telecom company can have such poor communication service.
[redacted]
I would NOT recommend this company for internet. They give you a run around and just keep putting you off. You end up on the phone for over an hour everytime you call them with an issue. There way of solving it is to just keep sending you to different people and tell you tech support needs to try something. I had to try the same things over and over for months to where they still would not cancel my service with no cancellation fees.
Setting up their internet was a nightmare. They book two appointments to install my internet and they simply didn't show up. Finally on the third try they got it set up correctly. The internet service was slow and unreliable, but the worst part came when trying to cancel. I cancelled my account 3 months ago and they are still taking money from my bank account. I called them >10 times and even talked to their ombudsman and got several cancellation numbers but they are still charging my bank account. I finally put a stop payment on the charges with my bank and now Comwave is saying they will sent my account to collections. Not only do I not owe them any money but they still have not returned my $150 deposit for the router I returned. Don't give Comwave your banking information!
[redacted]
I paid to have all my equipment returned and they still took all my deposit and charged me again on my credit card more money. I'm currently disputing this with Mastercard, apparently I'm not the only one.
[redacted]