Concentra Medical Center

We will try to contact the customer again. Seven months and almost TEN THOUSAND miles after purchase?

Re:[redacted]We did not falsely represent this vehicle,however the customer was unhappy and wanted to bring the vehicle back.She made this request at the end of last week. I personally told her that I would be back to work Tuesday morning May24 and that I would get a final approval Tuesday morning.We...

did approve her request (on Tuesday morning as discussed) to return the vehicle. I am confused as to why she filed a complaint.I spoke to her today and she is bringing it back tomorrow evening and picking up the car she traded in, which we held for her. [redacted]

We spoke directly with him regarding a fuel pump failure. He arranged for the repair and we mailed him a check to cover the expense. He is very satisfied.

[redacted] is one of our longest tenured employees. He is extremely knowledgable and professional. He tried to accomodate her by selling her another vehicle.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our response to the complainant is as follows: When the vehicle was run at the auction it was not announced that there was damage to the vehicle, because there wasn't any. There is no evidence to the contrary. This consumer also filed a complaint with the Wisconsin D.O.T. The state's investigator...

verified with the auction house that there were no announcements made of any damage because it was not warranted. The WI. D.O.T. investigator has explained to the complainant that there has been "no wrong doing" on Schoepp Motors part and he is closing the case.
Respectfully,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
I have not scheduled any appointments. They gave me the number for their body shop.I don't want my truck repaired by them because all they did was cover rust. Not cut it out put in a new piece etc.I would like the truck to be outsourced or money paid to me so I can have it repaired properly.
Regards,
[redacted]

In responds to the ID [redacted] Schoepp motors has contacted the customer on three separate occasions to work with the customer on their complaint. 8/20,8/21/ and 8/25. We are working with them currently.

We have called Ms. [redacted]. We left a message for her to call us back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have already repaired the vehicle at my own expense, and fail to see how this solution helps me at all. I was not able to wait for Schoepp Motors to offer a solution, because my vehicle needed repairs right away. I have spoken to numerous mechanics that have informed me that my rotors were resurfaced, and shouldn't have been. Because of this, I also do not trust this business with my vehicle, and have no intention of letting their mechanics work on my vehicle. The only option I am willing to accept is reimbursement for the repairs. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Kelsey [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will bring my truck in for them to see the rust, and to get in writing what they would do to fix it. We will also discuss who will pay for it as it was supposed to be done right the first time.  Also that rust was covered up prior to purchase of truck.
Regards,
[redacted]

We have confirmed an appointment to meet with Mr. [redacted] and view his vehicle.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] tried to sell me a car I couldn't afford that was all he did. He would not let the shop look at the car when I asked or offer me a vehicle I could afford. He didn't want to hear my "sob story".
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer says she is coming in today to speak with us in person .

We met with the customer and resolved the issue to his satisfaction.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

If you get injured at work or otherwise I would not recommend it. Unless you have a bone sticking out of your body or your bleeding from your eyes they will send you back to work not caring if your really injured and in pain . Then they will recommend physical therapy even when you’re too injured to even barely walk. Seems like a workman's comp scam to avoid claims of real injuries and double dipping to collect money for PT whether you can do it or not or even if you need it or not. I had a back injury could hardly even walk and when I did it was extremely painful, they gave me physical therapy that freeked my back out and went into spasm all night and they expected me to go to work the next day even though I could not walk or move without pain. They called in a lower lumbar strain. No matter what you strain the last thing you should be doing within 6 hours of the injury is physical therapy. Your supposed to rest it 2 days minimal and when the inflammation ands majority of the pain is gone then start PT. I had to take a sick day instead and went to work the day after but in major pain, could not walk with out pain, could not do my job either. These were the doctors orders. I had no sick days left so I had to go. Thinking about getting a lawyer and trying to stop the madness before others fall victim to this sorry excuse for medical help. Thank god I have a kind Boss that is a good person, unlike these people at Concentra. STAY AWAY FROM THESE FOLKS BAD BUISNESS ALL THEY WANT IS MONEY AND DONE CARE ABOUT YOU OR YOUR INJURY. They assume your faking injury to avoid going to work until you fall on the floor in convulsions. Then they would recommend PT instead of real medical care. They are running a business, not a medical clinic.