Concepts

It seems as if the concepts are picking and choosing who they want to believe in terms of a legitimate claim of damage when they have admitted fault all over social media publically, I would like to keep the item but if not offered the same concessions as other consumers I will return the item as stated by their representative at their cost as of today 8/11/I have not received any response or correspondence from concepts with regards to a return shipping label mentioned in their statement to you they have all my contact information and if not they can email a pdf return label to [redacted] to expedite the process Regards [redacted]

Hi there, We sincerely apologize that you have waited this long to hear back from usUntil recently, we did not have a dedicated individual to handle our e-commerceThis has recently changed and we are dedicated to making any wrongs right We are truly sorry, we really do not want to disappoint our customers To help us apologize, we are sending you a 15% discount code for a future order Again, please accept our apologies cncpts 20% DISCOUNT CODE: [redacted]

This customer was never chargedThere was just a hold on this accountThe billing information did not matchSo the charge did not go throughHe was informed of this

I never received the itemDon't lie about that claiming to have shipped two items but only one arrivedCheck your information againThere's no documentation received that indicated that you offered a return labelAgain, don't lie about thatCheck your information and get back to me Regards, [redacted] ***

I would like to reject this complaints because its hasn't been resolved yetI've checked my emails including spam and I didn't receive a return label Regards, [redacted] ***

Hi there,We sincerely apologize that you have waited this long to hear back from usUntil recently, we did not have a dedicated individual to handle our e-commerceThis has recently changed and we are dedicated to making any wrongs right We are truly sorry, we really do not want to disappoint our customers To help us apologize, we are sending you a 15% discount code for a future order Again, please accept our apologiescncpts 20% DISCOUNT CODE: [redacted]

We are so sorry it has taken us a while to respond, however, we do want to let you know that your voice is heard and we want to do everything we can do to resolve any complaints you may haveWe hope we have the opportunity to make things right with you and we welcome for you to reach out to us directly at [redacted]

Attached is the warranty provided by Concepts Incfrom [redacted] , the manufacturer that they went through I believe.Also is attached is the mainenance instructions that Concepts provided.Also is a copy of the quote from [redacted] for the countertop.Finally, there is a copy of the inspection report that Concepts sent me after they requested the warranty inspection.This inspection report references a positive test for a sealer /coating and recommends sealer be removedI (Homeowner) never applied any sealer / coating to the counter The only other individuals to touch the coutertop were employees of Concepts Inc In warranty denial email, Concepts Incblamed me for appying sealer I did notThe warranty inspection report does not mention that the contractor that Concepts Inc sent to my home not only inspected the counter, but he also applied some type of solvant to the center of the island countertop and created a 2-foot diameter circle where the finish was different than the rest of the contertop That is my complaint They won't fix this

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAs I have stated all along, I did not apply any type of gloss to the countertop Concepts Inc still continues to blame me for this Any issues I was having with the countertop started to appear months after Concepts Inc installed the countertops When I asked Concepts for help regarding the dull spots I was seeing, they seemed surprised and offered me a list of options to fix the issues (see attached) The reason it took some time before I requested warranty claim was because of the many different options that I had to try, as well as my travel schedule I was out of the country for three weeks and I was traveling domestically for work three other weeksIn the end, they agreed that the warranty claim was valid enough to send someone out to my home Again, I have no connection with the contractor that was sent Concepts Inclegitimized my claim by ordering this inspection What their contractor did was blemish my countertop, leaving a large 2-ft diameter spot in the center of the island, and then he left This has nothing to do with [redacted] Concepts Incresponse again tries to blame someone else or another company for this, when they were the ones that did the work or ordered the warranty inspection Their lack of concern and unwillingness to take any responsibility for their work or their product is the reason for this claim It has left me, the homeowner, with a damaged product that would cost me thousands of dollars to replace, when they are capable of and responsible for repairing itRegards, [redacted]

Concepts completed this install in November of The issue with dull spots was not brought to Concepts until August of 2017, months after the install had occurredAt that time, we directed the client to the manufacturers care and maintenance list which covers how to handle difficult spills or spots on the countertopWe did not hear back from the client until October of 2017, almost months since we were first contacted about this issueAt this time the client requested that we file a warranty claim with the manufacturerWe submitted the claim with the pictures the client had provided of the problem areasIt was at the manufacturers discretion that they send out a representative to assess the claimTo our knowledge, this person would be going to make an assessment to either approve or deny the claimNot to perform any repairsThe representative scheduled the meeting with the homeowner directly, none of our employees were on siteWe later found out that the representative on site applied some sort of liquid to the surface to strip the polish or “sealer”, but he would not use it on the entire island to complete the repairWhen the claim was denied (12/6/2017) we forwarded the information to the homeowner per the manufacturers requestThe homeowner was unhappy with the conclusion from the manufacturerAt this point, the president of our company reached out to the homeowner personally to try and find a resolutionHe stated if the company could provide us with what serum they applied to his countertop and use it over the entire surface he would accept the repairWe reached out to the manufacturer to see if they could provide us with this informationThey would not let us know what was used, they told us our only option was for the homeowner to contact the repair company direct and schedule a full repair through themThese dealings were not driven by the credit status of the contractorSince the homeowner signed a contract with that company and paid them directly we felt as if it was proper business practice to have them involvedOur company feels as if we have exhausted all options to resolve this issue and if there was a sealer applied to the countertop at install it would have been noticed during the install or sooner than months

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have emailed *** regarding this complaint again per the message today, but I have also tried numerous times in the past with no response Please see the attachment I simply want a refund for the second pair of shoes I never received, and this response puts everything back at square one to email them again I just do not see the point of reexplaining the situation to them when I have emailed numerous times regarding the details, filed a Revdex.com complaint, etc The fact that it took over a year for them to respond plus a Revdex.com complaint illustrates the poor customer service from the company I am waiting for a response for *** at this point, but I would like to include all documentation to the Revdex.com The response I want is a refund for the second pair of shoes I was charged but never received, not to reexplain the entire situation again to them I can be reached at *** for any additional details Thank you. To***CC*** ***Message bodyHello,This is a response to my Revdex.com complaint # *** below I sent numerous emails to Concepts as illustrated below and no response I don't understand why it took over a year for a response in addition to a complaint to the Revdex.com In summary,I placed an order for SB *** *** *** *** *** ** *** *** on 7/25/15. The item number is ***, size 9.5. My credit card was charged 392.50, and only pair was shipped to me on 7/30/2015. I received only pair from the order on Tuesday, August 4th. Only one box was shipped to me I was never send a second pair and was charged for two pairs At this point, I would like a refund for the second pair*** ***
Regards,
*** ***

I didn't receive a email regardless them issuing me a refund but I've attachment my order with all of my information

Good afternoon, We are so sorry about the delay in our replyWe understand that there was a complaint filed in May for a charge that was on your card and for items not receivedWe are sorry about this, but after checking our records, we noticed that the full sum of $was refunded back
to you on May 27thThese funds have been posted back to your credit agencyAgain, apologies for the delay in our reply, but we hope that this serves as a resolution to your complaint. Thank you and have a nice day. cncpts team

We are not offering partial refunds due to customer abuse of our all sales final policy, with many customers damaging sneakers purposefully to be refundedWe have offered customer a 100% refund once they return the item to us. Customer claim on order number below: Please note I was given
different order numbers *** via email and *** via packing slip.Order *** is their online order number, *** is a warehouse RMS number which is found on the packing slipCustomer can respond to this email to request a *** return label at no cost to them

Hi ***,We sincerely apologize that you have waited this long to hear back from usUntil recently, we did not have a dedicated individual to handle our e-commerceThis has recently changed and we are dedicated to making any wrongs right. We are truly sorry, we really do not want to
disappoint our customers. To help us apologize, we are sending you a 15% discount code for a future order. Again, please accept our apologies. cncpts 15% DISCOUNT CODE: ***

We have offered this customer a full refund with a paid [redacted] return label. Customer needs to reply regarding receipt of return label so we can process the refund.

It seems as if the concepts are picking and choosing who they want to believe in terms of a legitimate claim of damage when they have admitted fault all over social media publically, I would like to keep the item but if not offered the same concessions as other consumers I will return the item as stated by their representative at their cost as of today 8/11/15 I have not received any response or correspondence from concepts with regards to a return shipping label mentioned in their statement to you they have all my contact information and if not they can email a pdf return label to [redacted] to expedite the process.
Regards
[redacted]

Hi there,We sincerely apologize that you have waited this long to hear back from us. Until recently, we did not have a dedicated individual to handle our e-commerce. This has recently changed and we are dedicated to making any wrongs right.  We are truly sorry, we really do not want to...

disappoint our customers.  To help us apologize, we are sending you a 15% discount code for a future order.  Again, please accept our apologies. cncpts 20% DISCOUNT CODE: [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]8. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]