I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved It is assumed that the check will be valid and that it will be received in the next couple of business days.Thank you very much for your prompt assistance to this complaint Regards, [redacted] ***
Good morning.I would like to address the complaint that has been posted and I do appreciate the opportunity to do so.Let me address each point to be thorough.1) It is true that we installed a fiberglass tub and wall system, new flooring for $ We also did contract to repair a floor joist that was wrotten all the way through that took us an additional 3-days to accomplish We charged $for this unforeseen repair.2) Mr [redacted] called into this office on 9-21-describing that there was a hole inside the tub up on the side wall of the tub We sent our operations manager to take a look at this the following day.3) After reviewing the damage, it is apparent that someone either kicked or hit the inside of the tub and caused damage that [redacted] will not warranty Fiberglass can potentially crack in corners or at the drain due to a poor fit But tears or cracks higher off the ground do not happen from poor installation It comes from severe physical contact of some sortThe crack in question also is caved inwards, which indicates an impact of some sort The client also stated that the tear/crack was not there the day before, and then the next time he used the tub, the crack was there This statement by the customer represents the fact that the crack did not appear over time which is consistent with a manufacturer problem But it consistent with something happened in the tub area within the last hours that caused this damage We do have pictures of the tub in question that shows the damage and it shows the fiberglass pushed inwards from impact.4) I do appreciate the honesty that the client has, by explaining what happened However, the manufacturer nor ourselves can cover this act.5) We did talk to Mr [redacted] about this, and gave him information of a company locally that may be able to repair this at a small charge We wish the best for the client in regards to this opportunity.Sincerely, Tracy White, Owner, Better Bathrooms and Kitchens
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never said how this happen, my son had gotten sick and was in the shower, he never fail or kick the side of the tube, and where it is in the tube it would have been hard to doIt is not a hole it is a crackThey never give me a name or number to call anyoneAlso from further review the tube and wall system were purchase from [redacted] as I was told by the installer who work from Better Bathrooms and Kitchens Regards, [redacted] ***
I apologize for the miscommunication
between myself, my staff and the client from day one. The original appointment we had set for
Saturday, August at 2:00pmThe client is correct in stating that we did not
arrive until 4:30pm, as we were both in previous jobs that went over
However,
the client was updated and told us we were still ok to comeFrom day one we
have always had our clients best interests in mindWe are always striving as a
company to do better and to insure that one on one bond is created between our
staff and our future client.
The appointment with Mrand
Mrs*** went very well and we were looking forward to doing their bathroom
for themIt was my understanding from my Designer (***) that he had spoken with Mrs***
several weeks later (After I personally had worked with Mrs*** in selecting
specifics for her bathroom project) that she had called him and asked to please
post pone the job until the spring because of a personal matter with her
mother-in-laws healthWith that being said, we did!
As it very clearly appears
this was incorrect information and I apologize for thatWe talk to several
clients a day and apparently we mixed them up with someone elseWho by the
way, we have not yet found
After *** and myself spoke
with Mrand Mrs*** about this issue, we came to an understanding that it
would be best if we just both agree to part ways. With that said, it was understood that the
check would be in the mailI personally mailed out the check on October 27th
as it did take several business days for them to receive their check because I
had already placed an order for several of their projectIt was a matter of me
having to get clearance from the companies that would refund me my money so
that I could get them back theirs
As far as the ***s thinking
that we were ignoring their phone calls, we absolutely were not We agreed to cancel the contract and mail the
deposit back, and we have done so. Thank you for the opportunity to clarify that matter with the ***'sWe wish them the best in their future
projects. *** ***Owner
Good eveningMs*** hired the drywall repair contractors prematurely to us fixing the workIf she would have allowed us to do so, she would not have incurred this billSecondly, this is why I have agreed to concede the balance owed of $The balance that was due on the contract, can help pay for this contracted work that she hired outside of our contracted workDue to all factors, I do not have any additional money to give on this projectWe have done all we can do at this pointI wish Ms*** the best. Sincerely, Tracy White, Owner, Better Bathrooms and Kitchens
Good morning,To ensure I don't miss any points, I will try to go over point by point that has been listed.1) The contract was written on 1-24-152) I did state that it is policy to pay 50% for deposit to contract the project3) We did agree on a start date of 3-28- I never stated that the
majority of the work would be done by the timethey returned on Sunday, 4-5- The project was projected to take approximately three weeks and this is written and signed for on the contract To have the majority completed by 4-5-would have been only business days of working on the project There is no chance that the project would have be done in majority by then.4) It is true that the ***s financed $with us through a plan we offer and they paid $with a personal check I did not require themto pay this much, *** *** came into office and gave me the check already filled out We spoke for a few minutes and she departed my office.This did leave a balance of $3250.5) On 4-5-15, It is true that there was not a toilet in operating condition, because we had far more extensive work to do in the bathroom than originallyplanned Their home is an older home, and sometimes older homes can be harder to work on, this point was discussed the day we agreed to do the work.I did verbally tell the ***s we would try to have them at least working water and the toilet running when they returned from vacation We did everything we could to make this happen I did not promise this, I told them we would try to make it happen Unfortunately, we missed this deadline by one day.6) Even though I did not promise a working toilet, *** *** came into my office and insisted that I pay for the one night stay at a hotel here in ***, VA for a total of $ I agreed to do so to try and please her and *** ***.7) As stated by the client, the bathroom is approximately 35-square ft There is no room to operate for more than one installerHowever through the entire project, my installer had assistance with bringing materials to the job siteaddressing any questions that arose, etc.8) It is true that we schedule projects to start when the previous one has came to substantial completionBy 4-17-15, we had finished the project substantially *** *** came by the office and stated on this friday that she would have final payment to me the following Monday.9) At this point, it had been brought to our attention that the closet door was slightly twisted and I believe was not closing properlyAnd it is true that we ordered another door for the ***'s from ***This door was a custom ordered door that was not originally in the plan for this project But I agreed to order the door The door took about two weeks to get from ***The ***'s stated that they would not be paying me the balance until this door comes in and gets installed.10) In regards to the medicine cabinet This was not contracted with us My installer was simply trying to help the client install it as a courtesy.11) As far as the comments made by the client in regards to our company policiesThe state of our employees personal happiness The way we handle our accounts with suppliersI will not participate and reply to these comments.In summary, We worked a total of four weeks approximately The project did last longer than anticipated I did not ask for additional money to cover the additional work that was done on this project I wish that the project went smoother and the client was happy with the end result of the projectTwice, we were told that we would have the final payment when we conceded to their terms We have not received payment We delivered above and beyond what was contracted and we are owed the final 25% of the contract If I do not have final payment by 6-15- We do plan to pursue the issue legally.This really should not be a "complaint" by the client as much as a complaint from the contractor We worked extremely hard to deliver what was contracted We did work that was not contracted to try and please the client And now I am asking to be paid for the work that has been done.Thank you for the opportunity to reply to this message.*** ***, Owner, Better Bathrooms and Kitchens
Good morning. Let me address the points to be clear. 1) we never signed off on Ms*** hiring another contractor to do any work on our project. 2) The comments from Ms*** about my current employees and former employeesI will not be participating in this conversation. 3) I will be able to mark invoice paid in full, once agreed on that we are 100% finished on this projectI am awaiting an answer on this. I do wish the project had gone smoother and and we have done all we can do to satisfy Ms *** Thank you for the opportunity to work this out through the Revdex.com. Sincerely, Tracy White
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attach is a photo of the crack in the tubeAll I ask from
them is to repair it under the warranty the tube is only months oldBut
its ok I am tired off dealing with a company who want stand by their workI
had paid up front and more when the work was completeAs I said
before they spent on the tube and walls and charge me 100% mark upEven
before the work was complete I had to go out and purchase ceramic wall tile so
the contractor can finish the jobI am tired of a company that I see at the
mall and home shows saying how good they are and it’s a brunch of crap
Regards,
*** ***
Good afternoon,I just wanted to clarify We never accused anyone in particular, but in general somebody has damaged the wall of the tub We did offer to give Mr*** a number while we talked to him on the phone, and as we talked to him about this, he hung up the phone on us.We are willing to discuss with him some resources to help in regards to companies than can potentially repair his tub Any bill incurred will be the responsibility of the client.Sincerely, Tracy White
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the offer to write off the remaining balance and accept that offer on the condition that I receive a copy of the contract/invoice marked "paid in full" and signed by the business owner as soon as possible The business owner DID NOT address the issue of the $which I paid out of pocket to two separate plasterers to correct the ceiling problems caused by their workers Copies of my checks are available to the Revdex.com upon request I wish to have this money ($625) promptly refunded to me by cashiers or certified bank check. With the resolution of these two issues, I am willing to close out my complaint with the Revdex.com
Regards,*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Let me be clear, as well: In an effort to put this most unfortunate experience to rest, let us agree to disagree that this project and any remaining issues are resolved. When, and only when, I have received the invoice marked paid in full will I agree that we are finished.I, too, wish this project had gone smoother.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regarding [redacted] statement that I hired a plasterer prematurely, this is blatantly false. Mr. White knows that I hired a contractor to repair the ceiling in the bathroom after both [redacted] and [redacted] (do not know the last name) attempted repairs to the ceiling and made such a mess of the ceiling that a professional HAD to be called in. I don't think any consumer in my position at that point would have acted differently. After two of Tracy's employees failed so miserably, it didn't seem feasible to allow him to continue to send in another unqualified worker. Also, [redacted] (Operations Manager, whose last name I do not know) told me to go ahead and hire someone because he wasn't sure who he could get at that point.Based on subsequent conversations I have had with some current and former employees of Better Bathrooms and Kitchens, I am fairly certain that I know why Mr. White says he has no money to provide on this project and will let that statement speak for itself. However, he can provide a copy of the contract marked "paid in full" and bearing his signature. He did not address this in his last response. I will continue with this request until this stipulation is met.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Good morning.I would like to address the complaint that has been posted and I do appreciate the opportunity to do so.Let me address each point to be thorough.1) It is true that we installed a fiberglass tub and wall system, new flooring for $4950. We also did contract to repair a floor joist...
that was wrotten all the way through that took us an additional 3-4 days to accomplish. We charged $1500 for this unforeseen repair.2) Mr. [redacted] called into this office on 9-21-15 describing that there was a hole inside the tub up on the side wall of the tub. We sent our operations manager to take a look at this the following day.3) After reviewing the damage, it is apparent that someone either kicked or hit the inside of the tub and caused damage that [redacted] will not warranty. Fiberglass can potentially crack in corners or at the drain due to a poor fit. But tears or cracks higher off the ground do not happen from poor installation. It comes from severe physical contact of some sort. The crack in question also is caved inwards, which indicates an impact of some sort. The client also stated that the tear/crack was not there the day before, and then the next time he used the tub, the crack was there. This statement by the customer represents the fact that the crack did not appear over time which is consistent with a manufacturer problem. But it consistent with something happened in the tub area within the last 24 hours that caused this damage. We do have pictures of the tub in question that shows the damage and it shows the fiberglass pushed inwards from impact.4) I do appreciate the honesty that the client has, by explaining what happened. However, the manufacturer nor ourselves can cover this act.5) We did talk to Mr. [redacted] about this, and gave him information of a company locally that may be able to repair this at a small charge. We wish the best for the client in regards to this opportunity.Sincerely, Tracy White, Owner, Better Bathrooms and Kitchens
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have a court date of [redacted] in [redacted] County General District Court. Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. It is assumed that the check will be valid and that it will be received in the next couple of business days.Thank you very much for your prompt assistance to this complaint.
Regards,
[redacted]
Good morning,Thank you for the opportunity to address the following issues. And give an accurate account of what has happened on this project. It is our job to consult with each client to pick out materials. It was a real challenge to make final selections with this client. We...
visited with her several times in her home and multiple times in the showroom.When I went to her home to finalize the last details, she stated to me Im thinking about just canceling this project. In hindsight, I wish I would have obliged. She has been difficult to work for. Let me address the points that she made.1) If she feels the price was "excessive"? I would say that she should not have hired us to do the project. The average price of a bathroom remodel is over $16,000. This is available for anyone to verify on a computer. We charged her $14,000.2) It is true that we contracted the job on March 6, 2015. We explained at that time it would be about 7-8 weeks before we could start the project. We started the project on April 27, 2015.3) We worked on her project for a total of 12 business days initially.4) The question of leaks. The sink trap had a leak in it that was so slow it was impossible to detect to the eye. Once it was realized it was fixed immediately.5) We did have an issue with the toilet leaking, and leaking down into the ceiling on main floor. This I agree with. We immediately brought men in to repair and paint the ceiling to address this issue. And I do apologize for this.6) The sink arriving with no holes is standard procedure. We have clients that change their minds on faucets and location of faucet. We drill the faucet hole on site. When retro fitting a top in a older home, we do order slightly longer so we can modify the top to fit as snug as possible.7) As far as the scratches in top are concerned. When we finished the job to majority completion, my operations manager did a final walk through with the client and there was zero conversation of scratches on the top. After we left the job, it is my understanding she had additional contractors in the bathroom. I feel somebody outside of our company scratched the top.8) We sent workers over to address every issue she has claimed on this complaint and brought them to within spec of what to expect.9) The ceiling has been repaired.10) I explained from the beginning, that once the project starts, my operations manager will be coming through on a regular basis to ensure everything is going smoothly. He was in her home daily talking to her.11) She owes a balance of $1800, that she said she would not pay until the job was 100% finished. It is our opinion that the job is complete 100%12) I have reached out to talk to her. She told me on a couple of occasions now is not the right time. She had some personal issues going on. She stated she wanted to see me in person, but would not agree to an appointment. She knows my phone number and my address. She has been unwilling to meet.12) She has refused to pay the balance.I do apologize for the leaking of the toilet and the damage it caused. I have spent over $1000 in repairs to address this and bringing it to the clients satisfaction.As far as never coming to the job site. I have personally hand delivered floor tile, countertop and miscellaneous supplies and touched base with her on every occasion. She stated she changed her mind and wanted a different edge treatment on the countertop after we ordered the top. I cannot reorder tops once they have been ordered. We have tried to fulfill the client in every way possible. We strive to make every client 100% satisfied, and in my opinion we did this with the client.The settlement I am willing to offer is as follows.As the owner of the company, we strive to make everyone happy. I realize the errors that I am responsible for. Due to the toilet leaking into the ceiling below. And the distress it caused the client. I am willing to concede the $1800 on one condition. That we are in agreement nothing else is owed and the contract is 100% complete. We will not be coming back to her address for any additional work.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved It is assumed that the check will be valid and that it will be received in the next couple of business days.Thank you very much for your prompt assistance to this complaint Regards, [redacted] ***
Good morning.I would like to address the complaint that has been posted and I do appreciate the opportunity to do so.Let me address each point to be thorough.1) It is true that we installed a fiberglass tub and wall system, new flooring for $ We also did contract to repair a floor joist that was wrotten all the way through that took us an additional 3-days to accomplish We charged $for this unforeseen repair.2) Mr [redacted] called into this office on 9-21-describing that there was a hole inside the tub up on the side wall of the tub We sent our operations manager to take a look at this the following day.3) After reviewing the damage, it is apparent that someone either kicked or hit the inside of the tub and caused damage that [redacted] will not warranty Fiberglass can potentially crack in corners or at the drain due to a poor fit But tears or cracks higher off the ground do not happen from poor installation It comes from severe physical contact of some sortThe crack in question also is caved inwards, which indicates an impact of some sort The client also stated that the tear/crack was not there the day before, and then the next time he used the tub, the crack was there This statement by the customer represents the fact that the crack did not appear over time which is consistent with a manufacturer problem But it consistent with something happened in the tub area within the last hours that caused this damage We do have pictures of the tub in question that shows the damage and it shows the fiberglass pushed inwards from impact.4) I do appreciate the honesty that the client has, by explaining what happened However, the manufacturer nor ourselves can cover this act.5) We did talk to Mr [redacted] about this, and gave him information of a company locally that may be able to repair this at a small charge We wish the best for the client in regards to this opportunity.Sincerely, Tracy White, Owner, Better Bathrooms and Kitchens
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never said how this happen, my son had gotten sick and was in the shower, he never fail or kick the side of the tube, and where it is in the tube it would have been hard to doIt is not a hole it is a crackThey never give me a name or number to call anyoneAlso from further review the tube and wall system were purchase from [redacted] as I was told by the installer who work from Better Bathrooms and Kitchens Regards, [redacted] ***
I apologize for the miscommunication
between myself, my staff and the client from day one. The original appointment we had set for
Saturday, August at 2:00pmThe client is correct in stating that we did not
arrive until 4:30pm, as we were both in previous jobs that went over
However,
the client was updated and told us we were still ok to comeFrom day one we
have always had our clients best interests in mindWe are always striving as a
company to do better and to insure that one on one bond is created between our
staff and our future client.
The appointment with Mrand
Mrs*** went very well and we were looking forward to doing their bathroom
for themIt was my understanding from my Designer (***) that he had spoken with Mrs***
several weeks later (After I personally had worked with Mrs*** in selecting
specifics for her bathroom project) that she had called him and asked to please
post pone the job until the spring because of a personal matter with her
mother-in-laws healthWith that being said, we did!
As it very clearly appears
this was incorrect information and I apologize for thatWe talk to several
clients a day and apparently we mixed them up with someone elseWho by the
way, we have not yet found
After *** and myself spoke
with Mrand Mrs*** about this issue, we came to an understanding that it
would be best if we just both agree to part ways. With that said, it was understood that the
check would be in the mailI personally mailed out the check on October 27th
as it did take several business days for them to receive their check because I
had already placed an order for several of their projectIt was a matter of me
having to get clearance from the companies that would refund me my money so
that I could get them back theirs
As far as the ***s thinking
that we were ignoring their phone calls, we absolutely were not We agreed to cancel the contract and mail the
deposit back, and we have done so. Thank you for the opportunity to clarify that matter with the ***'sWe wish them the best in their future
projects. *** ***Owner
Good eveningMs*** hired the drywall repair contractors prematurely to us fixing the workIf she would have allowed us to do so, she would not have incurred this billSecondly, this is why I have agreed to concede the balance owed of $The balance that was due on the contract, can help pay for this contracted work that she hired outside of our contracted workDue to all factors, I do not have any additional money to give on this projectWe have done all we can do at this pointI wish Ms*** the best. Sincerely, Tracy White, Owner, Better Bathrooms and Kitchens
Good morning,To ensure I don't miss any points, I will try to go over point by point that has been listed.1) The contract was written on 1-24-152) I did state that it is policy to pay 50% for deposit to contract the project3) We did agree on a start date of 3-28- I never stated that the
majority of the work would be done by the timethey returned on Sunday, 4-5- The project was projected to take approximately three weeks and this is written and signed for on the contract To have the majority completed by 4-5-would have been only business days of working on the project There is no chance that the project would have be done in majority by then.4) It is true that the ***s financed $with us through a plan we offer and they paid $with a personal check I did not require themto pay this much, *** *** came into office and gave me the check already filled out We spoke for a few minutes and she departed my office.This did leave a balance of $3250.5) On 4-5-15, It is true that there was not a toilet in operating condition, because we had far more extensive work to do in the bathroom than originallyplanned Their home is an older home, and sometimes older homes can be harder to work on, this point was discussed the day we agreed to do the work.I did verbally tell the ***s we would try to have them at least working water and the toilet running when they returned from vacation We did everything we could to make this happen I did not promise this, I told them we would try to make it happen Unfortunately, we missed this deadline by one day.6) Even though I did not promise a working toilet, *** *** came into my office and insisted that I pay for the one night stay at a hotel here in ***, VA for a total of $ I agreed to do so to try and please her and *** ***.7) As stated by the client, the bathroom is approximately 35-square ft There is no room to operate for more than one installerHowever through the entire project, my installer had assistance with bringing materials to the job siteaddressing any questions that arose, etc.8) It is true that we schedule projects to start when the previous one has came to substantial completionBy 4-17-15, we had finished the project substantially *** *** came by the office and stated on this friday that she would have final payment to me the following Monday.9) At this point, it had been brought to our attention that the closet door was slightly twisted and I believe was not closing properlyAnd it is true that we ordered another door for the ***'s from ***This door was a custom ordered door that was not originally in the plan for this project But I agreed to order the door The door took about two weeks to get from ***The ***'s stated that they would not be paying me the balance until this door comes in and gets installed.10) In regards to the medicine cabinet This was not contracted with us My installer was simply trying to help the client install it as a courtesy.11) As far as the comments made by the client in regards to our company policiesThe state of our employees personal happiness The way we handle our accounts with suppliersI will not participate and reply to these comments.In summary, We worked a total of four weeks approximately The project did last longer than anticipated I did not ask for additional money to cover the additional work that was done on this project I wish that the project went smoother and the client was happy with the end result of the projectTwice, we were told that we would have the final payment when we conceded to their terms We have not received payment We delivered above and beyond what was contracted and we are owed the final 25% of the contract If I do not have final payment by 6-15- We do plan to pursue the issue legally.This really should not be a "complaint" by the client as much as a complaint from the contractor We worked extremely hard to deliver what was contracted We did work that was not contracted to try and please the client And now I am asking to be paid for the work that has been done.Thank you for the opportunity to reply to this message.*** ***, Owner, Better Bathrooms and Kitchens
Good morning. Let me address the points to be clear. 1) we never signed off on Ms*** hiring another contractor to do any work on our project. 2) The comments from Ms*** about my current employees and former employeesI will not be participating in this conversation. 3) I will be able to mark invoice paid in full, once agreed on that we are 100% finished on this projectI am awaiting an answer on this. I do wish the project had gone smoother and and we have done all we can do to satisfy Ms *** Thank you for the opportunity to work this out through the Revdex.com. Sincerely, Tracy White
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attach is a photo of the crack in the tubeAll I ask from
them is to repair it under the warranty the tube is only months oldBut
its ok I am tired off dealing with a company who want stand by their workI
had paid up front and more when the work was completeAs I said
before they spent on the tube and walls and charge me 100% mark upEven
before the work was complete I had to go out and purchase ceramic wall tile so
the contractor can finish the jobI am tired of a company that I see at the
mall and home shows saying how good they are and it’s a brunch of crap
Regards,
*** ***
Good afternoon,I just wanted to clarify We never accused anyone in particular, but in general somebody has damaged the wall of the tub We did offer to give Mr*** a number while we talked to him on the phone, and as we talked to him about this, he hung up the phone on us.We are willing to discuss with him some resources to help in regards to companies than can potentially repair his tub Any bill incurred will be the responsibility of the client.Sincerely, Tracy White
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the offer to write off the remaining balance and accept that offer on the condition that I receive a copy of the contract/invoice marked "paid in full" and signed by the business owner as soon as possible The business owner DID NOT address the issue of the $which I paid out of pocket to two separate plasterers to correct the ceiling problems caused by their workers Copies of my checks are available to the Revdex.com upon request I wish to have this money ($625) promptly refunded to me by cashiers or certified bank check. With the resolution of these two issues, I am willing to close out my complaint with the Revdex.com
Regards,*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Let me be clear, as well: In an effort to put this most unfortunate experience to rest, let us agree to disagree that this project and any remaining issues are resolved. When, and only when, I have received the invoice marked paid in full will I agree that we are finished.I, too, wish this project had gone smoother.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regarding [redacted] statement that I hired a plasterer prematurely, this is blatantly false. Mr. White knows that I hired a contractor to repair the ceiling in the bathroom after both [redacted] and [redacted] (do not know the last name) attempted repairs to the ceiling and made such a mess of the ceiling that a professional HAD to be called in. I don't think any consumer in my position at that point would have acted differently. After two of Tracy's employees failed so miserably, it didn't seem feasible to allow him to continue to send in another unqualified worker. Also, [redacted] (Operations Manager, whose last name I do not know) told me to go ahead and hire someone because he wasn't sure who he could get at that point.Based on subsequent conversations I have had with some current and former employees of Better Bathrooms and Kitchens, I am fairly certain that I know why Mr. White says he has no money to provide on this project and will let that statement speak for itself. However, he can provide a copy of the contract marked "paid in full" and bearing his signature. He did not address this in his last response. I will continue with this request until this stipulation is met.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Contract marked "Paid in Full" attached.
Good morning.I would like to address the complaint that has been posted and I do appreciate the opportunity to do so.Let me address each point to be thorough.1) It is true that we installed a fiberglass tub and wall system, new flooring for $4950. We also did contract to repair a floor joist...
that was wrotten all the way through that took us an additional 3-4 days to accomplish. We charged $1500 for this unforeseen repair.2) Mr. [redacted] called into this office on 9-21-15 describing that there was a hole inside the tub up on the side wall of the tub. We sent our operations manager to take a look at this the following day.3) After reviewing the damage, it is apparent that someone either kicked or hit the inside of the tub and caused damage that [redacted] will not warranty. Fiberglass can potentially crack in corners or at the drain due to a poor fit. But tears or cracks higher off the ground do not happen from poor installation. It comes from severe physical contact of some sort. The crack in question also is caved inwards, which indicates an impact of some sort. The client also stated that the tear/crack was not there the day before, and then the next time he used the tub, the crack was there. This statement by the customer represents the fact that the crack did not appear over time which is consistent with a manufacturer problem. But it consistent with something happened in the tub area within the last 24 hours that caused this damage. We do have pictures of the tub in question that shows the damage and it shows the fiberglass pushed inwards from impact.4) I do appreciate the honesty that the client has, by explaining what happened. However, the manufacturer nor ourselves can cover this act.5) We did talk to Mr. [redacted] about this, and gave him information of a company locally that may be able to repair this at a small charge. We wish the best for the client in regards to this opportunity.Sincerely, Tracy White, Owner, Better Bathrooms and Kitchens
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have a court date of [redacted] in [redacted] County General District Court. Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. It is assumed that the check will be valid and that it will be received in the next couple of business days.Thank you very much for your prompt assistance to this complaint.
Regards,
[redacted]
Good morning,Thank you for the opportunity to address the following issues. And give an accurate account of what has happened on this project. It is our job to consult with each client to pick out materials. It was a real challenge to make final selections with this client. We...
visited with her several times in her home and multiple times in the showroom.When I went to her home to finalize the last details, she stated to me Im thinking about just canceling this project. In hindsight, I wish I would have obliged. She has been difficult to work for. Let me address the points that she made.1) If she feels the price was "excessive"? I would say that she should not have hired us to do the project. The average price of a bathroom remodel is over $16,000. This is available for anyone to verify on a computer. We charged her $14,000.2) It is true that we contracted the job on March 6, 2015. We explained at that time it would be about 7-8 weeks before we could start the project. We started the project on April 27, 2015.3) We worked on her project for a total of 12 business days initially.4) The question of leaks. The sink trap had a leak in it that was so slow it was impossible to detect to the eye. Once it was realized it was fixed immediately.5) We did have an issue with the toilet leaking, and leaking down into the ceiling on main floor. This I agree with. We immediately brought men in to repair and paint the ceiling to address this issue. And I do apologize for this.6) The sink arriving with no holes is standard procedure. We have clients that change their minds on faucets and location of faucet. We drill the faucet hole on site. When retro fitting a top in a older home, we do order slightly longer so we can modify the top to fit as snug as possible.7) As far as the scratches in top are concerned. When we finished the job to majority completion, my operations manager did a final walk through with the client and there was zero conversation of scratches on the top. After we left the job, it is my understanding she had additional contractors in the bathroom. I feel somebody outside of our company scratched the top.8) We sent workers over to address every issue she has claimed on this complaint and brought them to within spec of what to expect.9) The ceiling has been repaired.10) I explained from the beginning, that once the project starts, my operations manager will be coming through on a regular basis to ensure everything is going smoothly. He was in her home daily talking to her.11) She owes a balance of $1800, that she said she would not pay until the job was 100% finished. It is our opinion that the job is complete 100%12) I have reached out to talk to her. She told me on a couple of occasions now is not the right time. She had some personal issues going on. She stated she wanted to see me in person, but would not agree to an appointment. She knows my phone number and my address. She has been unwilling to meet.12) She has refused to pay the balance.I do apologize for the leaking of the toilet and the damage it caused. I have spent over $1000 in repairs to address this and bringing it to the clients satisfaction.As far as never coming to the job site. I have personally hand delivered floor tile, countertop and miscellaneous supplies and touched base with her on every occasion. She stated she changed her mind and wanted a different edge treatment on the countertop after we ordered the top. I cannot reorder tops once they have been ordered. We have tried to fulfill the client in every way possible. We strive to make every client 100% satisfied, and in my opinion we did this with the client.The settlement I am willing to offer is as follows.As the owner of the company, we strive to make everyone happy. I realize the errors that I am responsible for. Due to the toilet leaking into the ceiling below. And the distress it caused the client. I am willing to concede the $1800 on one condition. That we are in agreement nothing else is owed and the contract is 100% complete. We will not be coming back to her address for any additional work.