June 22, 2015*** Ext***Revdex.comBryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint # * *** ***This letter is written in response to the complaint number listed above opened in your office for *** *** On May 10th, our office received a
delinquent account in the name *** *** from our client *** *** *** ***This file included the name, address, phone number, social security number, all original loan information and the bank account that was put in place to repay the loanI have included a Validation of Debt with this letter.Our records indicate that our office had left messages for *** *** however, I am unable to locate a recorded call that she had called our office backIn an effort to resolve this complaint, a cease and desist exception was placed on *** ***'s fileAny additional questions would best be directed to our client, *** *** *** ***Their Contact information is as follows:*** *** *** ***
*** *** ***
*** ** ***###-###-####Thankyou.Keon R***, PresidentConcord Resolution, Inc
June 23,2015*** Ext***Revdex.comBryant Woods SouthRE: Revdex.com Complaint # *** ***This letter is written in response to your correspondence regarding this complaintA Validation of Debt was printed and should have been sent with my initial reply on June 3, As an oversight, it was notincludedThe Validation of Debt is included with this letter.I included our client's contact information on the previous letterIf she requires anything additional, she can follow up directly with Rylan Debt Fund, LLCFeel free to contact me if you have any additional questions.Sincerely,Keon R***, PresidentConcord Resolution, Inc
June 2, 2015***, Ext***Revdex.comBryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint # ***;This letter is written in response to complaint *** opened for *** ***After receipt of the complaint a member of our administrative staff had several
discussions with *** *** and were able to resolve thls matter. Feel free to contact me if you have any additional questions regarding this matter.Regards,*** ***, PresidentConcord Resolution, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have made several phone calls to *** and had asked for proof that I had taken out this loan and never received any information on thisI never heard of the company they claim I took out this loan from.
Regards,
*** ***
June 3, 2015***, Ext***Revdex.comBryant Woods SouthRE: Revdex.com Complaint # *** ***:This letter is written in response the Complaint #*** written by *** ***Concord Resolution, Inctakes this complaint very seriouslyOn May 21st our office
received a delinquent account in the name *** *** from our client *** *** *** ***This file included the name, address, phone number, social security number, all original loan information and the bank account that was put in place to repay the loanA Validation of Debt is included with this response.The Validation of Debt shows there is a delinquent account associated with *** ***'s name and social security numberIn an effort to resolve this complaint, a cease and desist was placed on the file in our office and *** *** will not be contacted by usI encourage *** *** to call our office to discuss this matter if she would like to either resolve it or send proof that she never took the account out or paid it prior.Feel free to contact me with any additional questions relating to this matter if needed.Sincerely,*** ***, PresidentConcord Resolution, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
June 2, 2015[redacted], Ext. [redacted]Revdex.com100 Bryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint # [redacted];This letter is written with regard to the complaint opened in your office for [redacted]. After receipt of your complaint a member of our...
administrative staff spoke with [redacted]. We informed her that the· account was closed in our office as a dispute and our client was notified. Her contact information was also given to our client. Feel free to contact me if you have any additional questions regarding this matter.Sincerely, [redacted], PresidentConcord Resolution, Inc.
8/7/2015Revdex.com100 Bryant Woods SouthAmherst, NY 14228This letter Is written in response to Complaint # [redacted]We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee files represent same. I have researched...
the available documentation regarding the complaint and have found the following; We take all Revdex.com complaints very seriously and we could not find anything that supports the customer complaints in our archive.Validation of Debt: AttachedAction taken:File: Cease and Desist status has been placed on the account and no further action will be taken.Disciplinary Action: N/ASincerely,Jamie L[redacted]Manager, Administration
8/7/2015Revdex.com100 Bryant Woods SouthAmherst, NY 14228This letter Is written in response to complaint # [redacted]We strive for and enforce compliant collection procedure, Any violations are dealt with swiftly and sternly. Our employee files represent same.I have researched the...
available documentation regarding the complaint and have found the following:The associate handling the file was polite and courteous and in compliance with all state and federal laws never "bullying" the customer and the customer became aggravated as soon as she found out what the call was about ultimately hanging up on the associate on was to be a very short conversation. (Recordings available upon request).Validation of Debt AttachedAction taken: File: Cease and Desist status has been placed on the account and no further action will be taken.Disciplinary Action: N/ASincerely,Jamie L[redacted]Manager, Administration
8/7/2015Revdex.com100 Brya nt Woods SouthAmherst, NY 14228This letter is written in response to complaint #[redacted]We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee files represent same.I have researched the...
available documentation regarding the complaint and have found the following: The associate was in accordance with FDCPA. and state laws, and he told the customer the potential of what the client can do within their legal rights if the debt remained unpaid in our office including: place the account with another agency, write off debt, or pursue his legal rights and sue the customer. The associate made it clear that our company does not do this and it Is the client's right to not ours.Validation of Debt AttachedAction taken:File: Cease and Desist status has been placed on the account and no further action will be taken.Disciplinary Action: N/ASincerely,Jamie L[redacted]Manager, Administration
June 23rd, 2015[redacted] Ext. [redacted]Revdex.com100 Bryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint #: [redacted]:This letter is written in response to the complaint number listed above opened in your office for [redacted]. On April 1 $1, 2015 our office received a...
delinquent account for an Internet Payday Loan in the name [redacted] from our client, [redacted]. This file included the name, address, phone number, social security number, all original loan information and the bank account that was put in place to repay the loan. I have included a Validation of Debt with this letter. In an effort to resolve this complaint, a cease and desist exception was placed on [redacted]' file in our office. If he has any additional questions they would best be directed to our client, [redacted]. Their Contact information is as follows: [redacted]
[redacted]###-###-####Thank you.Best regards.Keon R[redacted], PresidentConcord Resolution, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I will contact [redacted] to resolve this matter.
Regards,
[redacted]
July 15, 2015[redacted], Ext. [redacted]Revdex.com100 Bryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint # [redacted]:This letter is written in response to the complaint number listed above opened in your office for [redacted]. On June 27th, 2015 our office...
received a delinquent account in the name [redacted] from our client [redacted]. This file included the name, address, phone number, social security number, all original Joan information and the bank account that was put in place to repay the loan. I have included a Validation of Debt for this account with this letter.On July 3rd, 2015 [redacted] called our office and stated her dispute to our representative. Her file was placed in a dispute status at that time and [redacted] has not been contacted since. lf [redacted] has any additional questions or requests for documentation they would best be directed to our client, [redacted]. Their Contact information is as follows:[redacted]Thank you.Best regards,Keon R[redacted], PresidentConcord Resolution , Inc.
June 23rd, 2015[redacted], Ext. [redacted]Revdex.com100 Bryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint #: [redacted]:This letter is written in response to the complaint number listed above opened in your office for Shanterria Harper. On February 24th, 2015 our...
office received a delinquent account for an Internet Payday Loan in the name [redacted] from our client, [redacted] This file included the name, address, phone number, social security number, all original loan information and the bank account that was put in place to repay the loan. I have included a Validation of Debt with this letter. I have updated our records with [redacted]'s current address and the Validation will be mailed to her.At no point have [redacted]'s rights been violated per the Fair Debt Collection Practices Act. In an effort to resolve this complaint, a cease and desist exception was placed on [redacted]'s file in our office. If she has any additional questions or requests further documentation, it would best be directed to our client, [redacted]. Their Contact information is as follows:[redacted]Thank you.Best regards,Keon R[redacted], PresidentConcord Resolution, Inc.
June 30, 2015[redacted], Ext. [redacted]Revdex.com100 Bryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint # [redacted]:This letter is written in response to the complaint number listed above opened in your office for [redacted] on May 21 st, 2015 our office...
received a delinquent account in the name [redacted] from our client [redacted] This file included the name, address, phone number, social. security number, all original loan information and the bank account that was put in place to repay the loan. I have included a Validation of Debt with this letter. The above referenced loan originated as an Internet based payday loan. No additional documentation, other than what is noted above has been forwarded to our office.In an effort to resolve this complaint, a cease and desist exception as well as a dispute exception have been placed on [redacted]'s file. Any additional questions or requests for additional documentation would best be directed to our client, [redacted]. Their Contact information is as follows:[redacted]
[redacted]###-###-####Thank you.Best regards,Keon R[redacted], PresidentConcord Resolution, Inc
June 2, 2015[redacted] Ext. [redacted]Revdex.com100 Bryant Woods SouthRE: Revdex.com Complaint # [redacted]This letter is written in response the Complaint #[redacted] written by [redacted] Concord Resolution, Inc. takes this complaint very seriously. On May 21st, 2015 our...
office received a delinquent account in the name [redacted] from our client Bylan Debt Fund, LLC. Tlus file included the nanle, address, phone number, social security number, all original loan information and the bank account that was put in place to repay the loan. A Validation of Debt is included with this response.The loan originated as an Internet based payday loan and the Original Creditor was the company that fimded the loan and was part of the original loan agreement. The website destination that [redacted] arrived at and entered her application is not the company that funded the loan .. Lenders use many marketing platforms to generate interest for their products. This information is not made available to us. Our client, Rylan Debt Fund, LLC, holds chain of title on this account direct to the Lender and the account is legally owed. In an effort to resolve this complaint, no calls from our company will be made to [redacted], however, this is a legal debt associated with [redacted]'s social security nmnber. I encourage [redacted] to call our office to discuss this matter with one of our administrative staff but agree that we will not actively try to reach her.Sincerely,Keon Roman, PresidentConcord Resolution, Inc.
8/7/2015Revdex.com100 Bryant Woods SouthAmherst, NY 14228This letter is written in response to complaint # [redacted]We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee flies represent same. I have researched...
the available documentation regarding the complaint and have found the following:All associates that where in communication with the customer were male and they displayed professionalism along with courteous customer service style collections. At no point in time did they customer speak with a female representative as was described in the complaint. At no point in time did our representatives state if the customil!r felt she was being scammed that our company would show the matter paid and cleared. The customer also was asked by our payment verification department If she was satisfied on how the representative handled her matter and the customer, without hesitation, said yes.Validation of Debt: AttachedAction taken:File: Cease and Desist status has been placed on the account and no further action will be taken.Disciplinary Action: N/ASincerely,Jamie L[redacted]Manager, Administration
8/7/2015Revdex.com100 Bryant Woods SouthAmherst, NY 14228This letter is written in response to complaint # [redacted]We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee files represent same.I have researched the...
available documentation regarding the complaint and have found the following:After reviewing the customer's file in our office we have found that the customer has never engaged in a conversation with any of our associates. Therefore, with these findings our company has only made calls to phone numbers that we believed to be the customers and we were never told otherwise by the customer.Validation of Debt: AttachedAction taken: File: Cease and Desist status has been placed on the account and no further action will be taken. Disciplinary Action: N/ASincerely,Jamie L[redacted]
June 22, 2015*** Ext***Revdex.comBryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint # * *** ***This letter is written in response to the complaint number listed above opened in your office for *** *** On May 10th, our office received a
delinquent account in the name *** *** from our client *** *** *** ***This file included the name, address, phone number, social security number, all original loan information and the bank account that was put in place to repay the loanI have included a Validation of Debt with this letter.Our records indicate that our office had left messages for *** *** however, I am unable to locate a recorded call that she had called our office backIn an effort to resolve this complaint, a cease and desist exception was placed on *** ***'s fileAny additional questions would best be directed to our client, *** *** *** ***Their Contact information is as follows:*** *** *** ***
*** *** ***
*** ** ***###-###-####Thankyou.Keon R***, PresidentConcord Resolution, Inc
June 23,2015*** Ext***Revdex.comBryant Woods SouthRE: Revdex.com Complaint # *** ***This letter is written in response to your correspondence regarding this complaintA Validation of Debt was printed and should have been sent with my initial reply on June 3, As an oversight, it was notincludedThe Validation of Debt is included with this letter.I included our client's contact information on the previous letterIf she requires anything additional, she can follow up directly with Rylan Debt Fund, LLCFeel free to contact me if you have any additional questions.Sincerely,Keon R***, PresidentConcord Resolution, Inc
June 2, 2015***, Ext***Revdex.comBryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint # ***;This letter is written in response to complaint *** opened for *** ***After receipt of the complaint a member of our administrative staff had several
discussions with *** *** and were able to resolve thls matter. Feel free to contact me if you have any additional questions regarding this matter.Regards,*** ***, PresidentConcord Resolution, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have made several phone calls to *** and had asked for proof that I had taken out this loan and never received any information on thisI never heard of the company they claim I took out this loan from.
Regards,
*** ***
June 3, 2015***, Ext***Revdex.comBryant Woods SouthRE: Revdex.com Complaint # *** ***:This letter is written in response the Complaint #*** written by *** ***Concord Resolution, Inctakes this complaint very seriouslyOn May 21st our office
received a delinquent account in the name *** *** from our client *** *** *** ***This file included the name, address, phone number, social security number, all original loan information and the bank account that was put in place to repay the loanA Validation of Debt is included with this response.The Validation of Debt shows there is a delinquent account associated with *** ***'s name and social security numberIn an effort to resolve this complaint, a cease and desist was placed on the file in our office and *** *** will not be contacted by usI encourage *** *** to call our office to discuss this matter if she would like to either resolve it or send proof that she never took the account out or paid it prior.Feel free to contact me with any additional questions relating to this matter if needed.Sincerely,*** ***, PresidentConcord Resolution, Inc
Account is closed and marked cease and desist, no further contact form this company will occur
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
June 2, 2015[redacted], Ext. [redacted]Revdex.com100 Bryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint # [redacted];This letter is written with regard to the complaint opened in your office for [redacted]. After receipt of your complaint a member of our...
administrative staff spoke with [redacted]. We informed her that the· account was closed in our office as a dispute and our client was notified. Her contact information was also given to our client. Feel free to contact me if you have any additional questions regarding this matter.Sincerely, [redacted], PresidentConcord Resolution, Inc.
8/7/2015Revdex.com100 Bryant Woods SouthAmherst, NY 14228This letter Is written in response to Complaint # [redacted]We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee files represent same. I have researched...
the available documentation regarding the complaint and have found the following; We take all Revdex.com complaints very seriously and we could not find anything that supports the customer complaints in our archive.Validation of Debt: AttachedAction taken:File: Cease and Desist status has been placed on the account and no further action will be taken.Disciplinary Action: N/ASincerely,Jamie L[redacted]Manager, Administration
8/7/2015Revdex.com100 Bryant Woods SouthAmherst, NY 14228This letter Is written in response to complaint # [redacted]We strive for and enforce compliant collection procedure, Any violations are dealt with swiftly and sternly. Our employee files represent same.I have researched the...
available documentation regarding the complaint and have found the following:The associate handling the file was polite and courteous and in compliance with all state and federal laws never "bullying" the customer and the customer became aggravated as soon as she found out what the call was about ultimately hanging up on the associate on was to be a very short conversation. (Recordings available upon request).Validation of Debt AttachedAction taken: File: Cease and Desist status has been placed on the account and no further action will be taken.Disciplinary Action: N/ASincerely,Jamie L[redacted]Manager, Administration
8/7/2015Revdex.com100 Brya nt Woods SouthAmherst, NY 14228This letter is written in response to complaint #[redacted]We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee files represent same.I have researched the...
available documentation regarding the complaint and have found the following: The associate was in accordance with FDCPA. and state laws, and he told the customer the potential of what the client can do within their legal rights if the debt remained unpaid in our office including: place the account with another agency, write off debt, or pursue his legal rights and sue the customer. The associate made it clear that our company does not do this and it Is the client's right to not ours.Validation of Debt AttachedAction taken:File: Cease and Desist status has been placed on the account and no further action will be taken.Disciplinary Action: N/ASincerely,Jamie L[redacted]Manager, Administration
June 23rd, 2015[redacted] Ext. [redacted]Revdex.com100 Bryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint #: [redacted]:This letter is written in response to the complaint number listed above opened in your office for [redacted]. On April 1 $1, 2015 our office received a...
delinquent account for an Internet Payday Loan in the name [redacted] from our client, [redacted]. This file included the name, address, phone number, social security number, all original loan information and the bank account that was put in place to repay the loan. I have included a Validation of Debt with this letter. In an effort to resolve this complaint, a cease and desist exception was placed on [redacted]' file in our office. If he has any additional questions they would best be directed to our client, [redacted]. Their Contact information is as follows: [redacted]
[redacted]###-###-####Thank you.Best regards.Keon R[redacted], PresidentConcord Resolution, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I will contact [redacted] to resolve this matter.
Regards,
[redacted]
July 15, 2015[redacted], Ext. [redacted]Revdex.com100 Bryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint # [redacted]:This letter is written in response to the complaint number listed above opened in your office for [redacted]. On June 27th, 2015 our office...
received a delinquent account in the name [redacted] from our client [redacted]. This file included the name, address, phone number, social security number, all original Joan information and the bank account that was put in place to repay the loan. I have included a Validation of Debt for this account with this letter.On July 3rd, 2015 [redacted] called our office and stated her dispute to our representative. Her file was placed in a dispute status at that time and [redacted] has not been contacted since. lf [redacted] has any additional questions or requests for documentation they would best be directed to our client, [redacted]. Their Contact information is as follows:[redacted]Thank you.Best regards,Keon R[redacted], PresidentConcord Resolution , Inc.
June 23rd, 2015[redacted], Ext. [redacted]Revdex.com100 Bryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint #: [redacted]:This letter is written in response to the complaint number listed above opened in your office for Shanterria Harper. On February 24th, 2015 our...
office received a delinquent account for an Internet Payday Loan in the name [redacted] from our client, [redacted] This file included the name, address, phone number, social security number, all original loan information and the bank account that was put in place to repay the loan. I have included a Validation of Debt with this letter. I have updated our records with [redacted]'s current address and the Validation will be mailed to her.At no point have [redacted]'s rights been violated per the Fair Debt Collection Practices Act. In an effort to resolve this complaint, a cease and desist exception was placed on [redacted]'s file in our office. If she has any additional questions or requests further documentation, it would best be directed to our client, [redacted]. Their Contact information is as follows:[redacted]Thank you.Best regards,Keon R[redacted], PresidentConcord Resolution, Inc.
June 30, 2015[redacted], Ext. [redacted]Revdex.com100 Bryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint # [redacted]:This letter is written in response to the complaint number listed above opened in your office for [redacted] on May 21 st, 2015 our office...
received a delinquent account in the name [redacted] from our client [redacted] This file included the name, address, phone number, social. security number, all original loan information and the bank account that was put in place to repay the loan. I have included a Validation of Debt with this letter. The above referenced loan originated as an Internet based payday loan. No additional documentation, other than what is noted above has been forwarded to our office.In an effort to resolve this complaint, a cease and desist exception as well as a dispute exception have been placed on [redacted]'s file. Any additional questions or requests for additional documentation would best be directed to our client, [redacted]. Their Contact information is as follows:[redacted]
[redacted]###-###-####Thank you.Best regards,Keon R[redacted], PresidentConcord Resolution, Inc
June 2, 2015[redacted] Ext. [redacted]Revdex.com100 Bryant Woods SouthRE: Revdex.com Complaint # [redacted]This letter is written in response the Complaint #[redacted] written by [redacted] Concord Resolution, Inc. takes this complaint very seriously. On May 21st, 2015 our...
office received a delinquent account in the name [redacted] from our client Bylan Debt Fund, LLC. Tlus file included the nanle, address, phone number, social security number, all original loan information and the bank account that was put in place to repay the loan. A Validation of Debt is included with this response.The loan originated as an Internet based payday loan and the Original Creditor was the company that fimded the loan and was part of the original loan agreement. The website destination that [redacted] arrived at and entered her application is not the company that funded the loan .. Lenders use many marketing platforms to generate interest for their products. This information is not made available to us. Our client, Rylan Debt Fund, LLC, holds chain of title on this account direct to the Lender and the account is legally owed. In an effort to resolve this complaint, no calls from our company will be made to [redacted], however, this is a legal debt associated with [redacted]'s social security nmnber. I encourage [redacted] to call our office to discuss this matter with one of our administrative staff but agree that we will not actively try to reach her.Sincerely,Keon Roman, PresidentConcord Resolution, Inc.
8/7/2015Revdex.com100 Bryant Woods SouthAmherst, NY 14228This letter is written in response to complaint # [redacted]We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee flies represent same. I have researched...
the available documentation regarding the complaint and have found the following:All associates that where in communication with the customer were male and they displayed professionalism along with courteous customer service style collections. At no point in time did they customer speak with a female representative as was described in the complaint. At no point in time did our representatives state if the customil!r felt she was being scammed that our company would show the matter paid and cleared. The customer also was asked by our payment verification department If she was satisfied on how the representative handled her matter and the customer, without hesitation, said yes.Validation of Debt: AttachedAction taken:File: Cease and Desist status has been placed on the account and no further action will be taken.Disciplinary Action: N/ASincerely,Jamie L[redacted]Manager, Administration
I never had a payday loan ever. So this is fraud.[redacted]
8/7/2015Revdex.com100 Bryant Woods SouthAmherst, NY 14228This letter is written in response to complaint # [redacted]We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee files represent same.I have researched the...
available documentation regarding the complaint and have found the following:After reviewing the customer's file in our office we have found that the customer has never engaged in a conversation with any of our associates. Therefore, with these findings our company has only made calls to phone numbers that we believed to be the customers and we were never told otherwise by the customer.Validation of Debt: AttachedAction taken: File: Cease and Desist status has been placed on the account and no further action will be taken. Disciplinary Action: N/ASincerely,Jamie L[redacted]