Concordville Nissan Subaru

Thank you Joe for your responseThis complaint was made Friday afternoon and my wife and I came in Monday morning (3/28)to have service look at the vehicle againI appreciate Darius and the used car sales manager's response and willingness to help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To Whom it May Concern, After reviewing the consumer complaint, [redacted] is due a refund on his cancelled extended service contract I have issued a check request and the check for [redacted] has been cut and will be delivered by [redacted] overnight On 06/or 06/21, [redacted] will receive his check for the balance owed to him Sincerely, [redacted] , GM

On May 20th, ** [redacted] consummated a purchase of a pre-owned Nissan [redacted] At the time of sale ** [redacted] requested financing for the vehicle which we arranged The finance rate was set by the bank who approved the contract based on her credit score The finance contract was explained to ** [redacted] 's satisfaction and we completed the transaction Unfortunately ** [redacted] 's car broke down, approximately two and a half years later The vehicle has not been back here for any maintenance or repairs since the purchase Based on the information she is giving us the car currently has over 85,miles on it which is past all the warranty limits While it saddens us that a valued customers vehicle has broken down, Concordville has no control over how a customer maintains or operates their vehicle ** [redacted] 's contract which she agreed to, met all federal, state and local regulations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The so called derogatory credit I have with [redacted] Acceptance does not address why I had to finance over $20,on a car worth $This happened before I ever made a payment to the finance company.I don't believe that taxes and tags totaled $11,so I am still under the belief that I was charged well over the value of the car from the very beginningIs it proper for a dealership to penalize me for bad credit by charging me an added fee for a car ? I understand and accept the bank charging a high interest rate because of the poor creditI also, accept that the payments I put to the back of the loan are my responsibilityMy point is that if I was charged $or $10,instead of $20,perhaps there would never have been a issue with paymentsHow much did the dealership get from [redacted] Acceptance for payment of my car? I also, wonder why my email was ignored when the dealership could have easily contacted me to explain what they took the time to explain to the Revdex.comIt seems to me that ignoring me shows how much the dealership cares about the clients that are not going to make them money.Also, I was not aware that I purchased gap insurance and if I did where is it, who holds the policy, what is that insurance doing for me in my present situation, What did it cost and can I cancel it?Finally, the dealership near my home that I went to specifically told me that they could not help me because of the value vs payoff of my car & NOT because of my creditSo while my credit is not perfect it was not the reason for me being declined for a new carIt appears to me that Concordville is using my credit situation as an easy out to cover up their "price discrimination".I am very curious to know the exact amount of money that this dealership received from the finance company for the Nissan [redacted] I received Regards, [redacted]

I purchased a used Ford Ranger from this dealership several months ago It was sold "as is" w/ a limited month, 6,mile warranty Prior to the sale it was inspected at the dealership and the salesman, Dwight W [redacted] , described its condition as good based on it just going through inspection and that it was the previous owner's "baby." Ryan G [redacted] a sales manager, completed the sale (yeahI waited over two hours to complete a cash buy, but that's not what I'm writing about) Several weeks after purchase, a friend had a vehicle lift available and I put the vehicle up on a lift Visual inspection showed issues with the suspension components including the need to replace all four shock absorbers - two of which had no compression/rebound When completing this work I could see the rear leaf spring hangers were rusted almost completely through These, along with the shackles also needed to be replacedI contacted both Ryan and Dwight who I purchased it from via email including pictures of the unsafe parts and numerous phone calls I was requesting reimbursement for parts ONLY totaling about $They responded saying they understood the vehicles flaws and my requests and indicated they would call me back shortly after talking with their sales manager I received no call backs and tried to follow up over twenty times over a three week period Finally I drove to the dealership myself where I was told one of the salesman was on vacation this week and the other was off this particular day I spoke with the General Sales Manager, Ryan E [redacted] , regarding the issues He was standoffish regarding the whole matter and said it was purchased "as is." I told him these issues should have prevented the vehicle from passing inspection and that I was only looking for reimbursement for the parts as I did the work myself He said there's nothing he can do I asked him if he would like to see the parts in question He said, "No I'm not interested." When he went to get something from the back office, I engaged another salesman who was witness to our conversation I asked him if I was being reasonable His opinion was that I was being quite reasonable and that he had seen the pictures of the parts in question (apparently these pictures had made the rounds there - but still no one had followed through in getting back to me)When Ryan came back, he showed me the limited warranty - it focused on drivetrain components mostly Truly, it did not specifically mention the parts that were in question I asked him how the vehicle passed inspection at their own service center prior to sale with these issues He just stonefaced this and any further questionsI have to give it to these guys Completely unresponsive and accepted no responsibility for the condition of a vehicle they sold which passed inspection in their own shop I would definitely NOT recommend the dealership and, more specifically, working with any of these salespeople My issues were legitimate and documented and my request to resolve these issues (parts cost only) was more than fair They don't deserve a customer's confidence

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

** [redacted] did in fact purchase a [redacted] on 10/25/Shortly after delivery, ** [redacted] brought the vehicle to us with a transmission issueWe put him in a loaner vehicle and replaced the transmission at no charge to ** [redacted] This transmission comes with a month 12, mile warranty, whichever comes firstWe have not been notified at this point that there is any ongoing issues with the vehicleBut if there are we will be happy to address themWe are a Pennsylvania dealer, when an out of state resident purchases a pre-owned vehicle from us they are required to run it thru Delaware motor vehicle for an inspection form in order for us to do their motor vehicle workThey in turn bring us the form and we will mail them their new tags or notify them if they would like to pick them upThis is explained to all of our out of state guests and there is a form that they sign off on acknowledging this at time of delivery** [redacted] not returning this form to us in a timely manner is what caused his title work to be held up, unfortunately, the state of Delaware will not accept a facsimile of this formWhen the form was finally returned to us his tags were issued in a timely manner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have already taken the vehicle back twice with issues, they put two transmissions in and both of them had problems I don't think they have the ability or intelligence to fix it for the third timeand the way I was treated as a paying customer I really don't want to go back and have to deal with there poor customer service againalso the service manager telling me there is particles and material that is stuck in my engine and I cant do anything about it doesn't make me feel comfortablei would also like to know how none of these problems were identified in there" point inspection" at this point I just want my money back
Regards,
*** ***

Dear *** *** ***
RE: Complaint# ***
I am writing to respond to the following complaint First, I apologize that a check was not held for the time *** *** was promised I will refund the $ to *** *** for
the NSF fees incurred from the returned check due to the salesperson's commitment to hold the check
Second, When *** *** wrote the check for motor vehicles she understood that it would come due on October 18th Motor Vehicles has set up a payment arrangement extending the time to make payment on the check till November 24th.
Sincerely,
Mark H***

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ms ***
We will be sending Mr *** a refund check back. The issue from our side is that he kept the car for days after he was supposed to have a co-signer with a proper drivers license.
Thank you

We would like the opportunity to review her vehicle againIf the problem is gone and not in the transfer case we will refund the customers $fee.Joe S*Parts & Service Director ***

The problem occurred when we made a mistake believing that we were issuing a new plate as opposed to transferring a plate. Several days ago our General Sales Manager, Ryan E*** was in contact with ** ***. She was going to DMV to obtain a replacement tag herself and we are to
reimburse her the costs of the replacement. We apologize for all the delays this has caused. Ryan will follow up with ** *** as well

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The so called derogatory credit I have with *** Acceptance does not address why I had to finance over $20,on a car worth $This happened before I ever made a payment to the finance companyI don't believe that taxes and tags totaled $11,so I am still under the belief that I was charged well over the value of the car from the very beginningIs it proper for a dealership to penalize me for bad credit by charging me an added fee for a car ? I understand and accept the bank charging a high interest rate because of the poor creditI also, accept that the payments I put to the back of the loan are my responsibilityMy point is that if I was charged $or $10,instead of $20,perhaps there would never have been a issue with paymentsHow much did the dealership get from *** Acceptance for payment of my car?
I also, wonder why my email was ignored when the dealership could have easily contacted me to explain what they took the time to explain to the Revdex.comIt seems to me that ignoring me shows how much the dealership cares about the clients that are not going to make them moneyAlso, I was not aware that I purchased gap insurance and if I did where is it, who holds the policy, what is that insurance doing for me in my present situation, What did it cost and can I cancel it?
Finally, the dealership near my home that I went to specifically told me that they could not help me because of the value vs payoff of my car & NOT because of my creditSo while my credit is not perfect it was not the reason for me being declined for a new carIt appears to me that Concordville is using my credit situation as an easy out to cover up their "price discrimination"I am very curious to know the exact amount of money that this dealership received from the finance company for the Nissan *** I received
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I wish to thank the business for there help in getting this situation handle, Thank you!
Regards,
*** & *** ***

Dear [redacted],I am happy to return the money to [redacted] for returned checks as I wrote earlier.  There is one additional issue and that is [redacted] has the second half of her Maryland Title that must be turned into us to complete the used car transaction.  Until I receive that part of the title I cannot continue any assistance to [redacted].She was made aware of the need to turn it into us and has yet responded to our request.When [redacted] mails or drops of the second half of the title I will issue the check.I cannot assist in paying her taxes.  When she signed up for the vehicle she knew her responsibility to pay the taxes.  The time to pay them has now been extended over 60 days from the purchase.  Sincerely,Mark H[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The so called derogatory credit I have with [redacted] Acceptance does not address why I had to finance over $20,000 on a car worth $9000. This happened before I ever made a payment to the finance company.I don't believe that taxes and tags totaled $11,000 so I am still under the belief that I was charged well over the value of the car from the very beginning. Is it proper for a dealership to penalize me for bad credit by charging me an added fee for a car ? I understand and accept the bank charging a high interest rate because of the poor credit. I also, accept that the payments I put to the back of the loan are my responsibility. My point is that if I was charged $9000 or $10,000 instead of $20,000 perhaps there would never have been a issue with payments. How much did the dealership get from [redacted] Acceptance for payment of my car? I also, wonder why my email was ignored when the dealership could have easily contacted me to explain what they took the time to explain to the Revdex.com. It seems to me that ignoring me shows how much the dealership cares about the clients that are not going to make them money.Also, I was not aware that I purchased gap insurance and if I did where is it, who holds the policy, what is that insurance doing for me in my present situation, What did it cost and can I cancel it?Finally, the dealership near my home that I went to specifically told me that they could not help me because of the value vs payoff of my car & NOT because of my credit. So while my credit is not perfect it was not the reason for me being declined for a new car. It appears to me that Concordville is using my credit situation as an easy out to cover up their "price discrimination".I am very curious to know the exact amount of money that this dealership received from the finance company for the 2012 Nissan [redacted] I received.
Regards,
[redacted]

Dear [redacted]RE: Complaint# [redacted]  I am writing to respond to the following complaint.  First, I apologize that a check was not held for the time [redacted] was promised.    I will refund the $ 204.25 to [redacted] for the NSF fees incurred from the returned...

check due to the salesperson's commitment to hold the check.  Second, When [redacted] wrote the check for motor vehicles she understood that it would come due on October 18th.  Motor Vehicles has set up a payment arrangement extending the time to make payment on the check till November 24th. Sincerely,Mark H[redacted]

We would not be aware of any warranty that a previous owner would have had thru [redacted].  It is the right of the previous owner to cancel it at any time and get a refund on the prorated premium.  It is in fact a good idea that [redacted] did purchase the extra protection on her...

car.  If she has any questions please have her call our General Sales Manager Ryan E[redacted] at the dealership.Thank you

Dear [redacted]My name is Mark H[redacted], General Manager of Concordville Nissan.  I am writing you in regards to the complaint received on August 8th, 2015 and assigned the ID #[redacted].After looking into [redacted]'s concern, I must write back the unfortunate letter explaining that...

no person or business to advantage of [redacted] back in 2012 nor has Concordville Nissan created her current problem, that being unable to trade in the vehicle she purchased back in 2012.  I also find it unfortunate that another dealership could use Concordville Nissan as a scape goat for [redacted]'s inability to trade in and drive home in a new vehicle.I researched my personal email and did find that [redacted] wrote me, but what she wrote further explains the dilemma [redacted] finds herself in today.[redacted] was given the opportunity to finance a vehicle from [redacted] finance.  [redacted] purchased with no money down creating not only a financial risk of just the vehicle but tax, tags, and interest.  She purchased a service contract and GAP protection along with the vehicle. [redacted] states in her email to me I quote "I admit now that I have put a few payments to the back of my loan but that is only a dent in the enormous hole I am now in due to having been fleeced by your dealership three years ago."[redacted] kindly understand the fact that had [redacted] maintained a clean credit history with [redacted] Acceptance and not put "a few payments to the back", the probability of the other dealership she went to and my store getting her into a new vehicle who have been more successful.  It is easy to point blame at the car dealership but don't you believe if there was a way to offer her another car we would be delighted to do so and so would the other dealership?  What is difficult to do is be up front and explain that if you let your credit go derogatory on a major purchase after you had derogatory credit, the doors of opportunity begin to close quickly and abruptly.Unfortunately it leaves [redacted] in a bad situation, but if she can find a way to get back on track with current payments for a minimum of a year, then maybe a dealership can give her a fresh start.Concordville Nissan has not "fleeced" [redacted], nor have we habitually taken advantage of any customers in her situation.  In today's banking arena, there are only a few Banks that would even consider offering credit to individuals with a poor credit history, and the banks would not allow us or any dealership to "fleece" customers, they just would never accept financing the risk of any more dollars than they had to.Sincerely,Mark H[redacted], GM