Concordville Nissan Subaru

We are sorry the customer is still experiencing the problem with the Rogue.  The customer was in last Monday and drove with the service advisor and technician to try to duplicate the issue which didn't happen again.  We thought everything was repaired at that point.  I will be calling...

the customer this morning to schedule it back to work on it again.  We are sorry we didn't complete it the last time.Joe S[redacted]Service Director

See Attached:

Dear [redacted],
I am happy to return the money to [redacted] for returned checks as I wrote earlier.  There is one additional issue and that is [redacted] has the second half of her Maryland Title that must be turned into us to complete the used car transaction.  Until I receive that part of the title I cannot continue any assistance to [redacted].
She was made aware of the need to turn it into us and has yet responded to our request.
When [redacted] mails or drops of the second half of the title I will issue the check.
I cannot assist in paying her taxes.  When she signed up for the vehicle she knew her responsibility to pay the taxes.  The time to pay them has now been extended over 60 days from the purchase.  
Sincerely,
Mark H[redacted]

Thank you Joe for your response. This complaint was made Friday afternoon and my wife and I came in Monday morning (3/28)to have service look at the vehicle again. I appreciate Darius and the used car sales manager's response and willingness to help.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

**. [redacted] did in fact purchase a 2005 [redacted] on 10/25/2013. Shortly after delivery, **. [redacted] brought the vehicle to us with a transmission issue. We put him in a loaner vehicle and replaced the transmission at no charge to **. [redacted]. This transmission comes with a 12 month 12,000...

mile warranty, whichever comes first. We have not been notified at this point that there is any ongoing issues with the vehicle. But if there are we will be happy to address them. We are a Pennsylvania dealer, when an out of state resident purchases a pre-owned vehicle from us they are required to run it thru Delaware motor vehicle for an inspection form in order for us to do their motor vehicle work. They in turn bring us the form and we will mail them their new tags or notify them if they would like to pick them up. This is explained to all of our out of state guests and there is a form that they sign off on acknowledging this at time of delivery. **. [redacted] not returning this form to us in a timely manner is what caused his title work to be held up, unfortunately, the state of Delaware will not accept a facsimile of this form. When the form was finally returned to us his tags were issued in a timely manner.

On May 20th, 2011 **. [redacted] consummated a purchase of a pre-owned Nissan [redacted].  At the time of sale **. [redacted] requested financing for the vehicle which we arranged.  The finance rate was set by the bank who approved the contract based on her credit score.  The finance contract...

was explained to **. [redacted]'s satisfaction and we completed the transaction.
Unfortunately **. [redacted]'s car broke down, approximately two and a half years later.  The vehicle has not been back here for any maintenance or repairs since the purchase.  Based on the information she is giving us the car currently has over 85,000 miles on it which is past all the warranty limits.
While it saddens us that a valued customers vehicle has broken down, Concordville has no control over how a customer maintains or operates their vehicle.  **. [redacted]'s contract which she agreed to, met all federal, state and local regulations.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]
My name is Mark H[redacted], General Manager of Concordville Nissan.  I am writing you in regards to the complaint received on August 8th, 2015 and assigned the ID #[redacted].
After looking into [redacted]'s concern, I must write back the unfortunate letter...

explaining that no person or business to advantage of [redacted] back in 2012 nor has Concordville Nissan created her current problem, that being unable to trade in the vehicle she purchased back in 2012.  I also find it unfortunate that another dealership could use Concordville Nissan as a scape goat for [redacted]'s inability to trade in and drive home in a new vehicle.I researched my personal email and did find that [redacted] wrote me, but what she wrote further explains the dilemma [redacted] finds herself in today.
[redacted] was given the opportunity to finance a vehicle from [redacted] finance.  [redacted] purchased with no money down creating not only a financial risk of just the vehicle but tax, tags, and interest.  She purchased a service contract and GAP protection along with the vehicle. [redacted] states in her email to me I quote "I admit now that I have put a few payments to the back of my loan but that is only a dent in the enormous hole I am now in due to having been fleeced by your dealership three years ago."
[redacted] kindly understand the fact that had [redacted] maintained a clean credit history with [redacted] Acceptance and not put "a few payments to the back", the probability of the other dealership she went to and my store getting her into a new vehicle who have been more successful.  It is easy to point blame at the car dealership but don't you believe if there was a way to offer her another car we would be delighted to do so and so would the other dealership?  What is difficult to do is be up front and explain that if you let your credit go derogatory on a major purchase after you had derogatory credit, the doors of opportunity begin to close quickly and abruptly.
Unfortunately it leaves [redacted] in a bad situation, but if she can find a way to get back on track with current payments for a minimum of a year, then maybe a dealership can give her a fresh start.
Concordville Nissan has not "fleeced" [redacted], nor have we habitually taken advantage of any customers in her situation.  In today's banking arena, there are only a few Banks that would even consider offering credit to individuals with a poor credit history, and the banks would not allow us or any dealership to "fleece" customers, they just would never accept financing the risk of any more dollars than they had to.
Sincerely,
Mark H[redacted], GM

I purchased a used 2004 Ford Ranger from this dealership several months ago. It was sold "as is" w/ a limited 6 month, 6,000 mile warranty. Prior to the sale it was inspected at the dealership and the salesman, Dwight W[redacted], described its condition as good based on it just going through inspection and that it was the previous owner's "baby." Ryan G[redacted] a sales manager, completed the sale (yeah... I waited over two hours to complete a cash buy, but that's not what I'm writing about). Several weeks after purchase, a friend had a vehicle lift available and I put the vehicle up on a lift. Visual inspection showed issues with the suspension components including the need to replace all four shock absorbers - two of which had no compression/rebound. When completing this work I could see the rear leaf spring hangers were rusted almost completely through. These, along with the shackles also needed to be replaced.
I contacted both Ryan and Dwight who I purchased it from via email including pictures of the unsafe parts and numerous phone calls. I was requesting reimbursement for parts ONLY totaling about $380. They responded saying they understood the vehicles flaws and my requests and indicated they would call me back shortly after talking with their sales manager. I received no call backs and tried to follow up over twenty times over a three week period. Finally I drove to the dealership myself where I was told one of the salesman was on vacation this week and the other was off this particular day. I spoke with the General Sales Manager, Ryan E[redacted], regarding the issues. He was standoffish regarding the whole matter and said it was purchased "as is." I told him these issues should have prevented the vehicle from passing inspection and that I was only looking for reimbursement for the parts as I did the work myself. He said there's nothing he can do. I asked him if he would like to see the parts in question. He said, "No. I'm not interested."
When he went to get something from the back office, I engaged another salesman who was witness to our conversation. I asked him if I was being reasonable. His opinion was that I was being quite reasonable and that he had seen the pictures of the parts in question (apparently these pictures had made the rounds there - but still no one had followed through in getting back to me).
When Ryan came back, he showed me the limited warranty - it focused on drivetrain components mostly. Truly, it did not specifically mention the parts that were in question. I asked him how the vehicle passed inspection at their own service center prior to sale with these issues. He just stonefaced this and any further questions.
I have to give it to these guys. Completely unresponsive and accepted no responsibility for the condition of a vehicle they sold which passed inspection in their own shop. I would definitely NOT recommend the dealership and, more specifically, working with any of these salespeople. My issues were legitimate and documented and my request to resolve these issues (parts cost only) was more than fair. They don't deserve a customer's confidence.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

It is very unfortunate that **. [redacted] has had to bring his vehicle in more than once for service. It is however still covered under warranty and we will continue to rectify any issues that may occur. The particles were actually transmission fluid residue in the engine coolant. This occured when the original radiator/trans cooler failed, allowing the transmission fluid and engine coolant to intermix. We replaced the radiator and transmission to correct the problem. We have also flushed the cooling system a total of four times, the residue that remains will not adversely affect vehicle performance.

To Whom it May Concern,
After reviewing the consumer complaint, [redacted] is due a refund on his cancelled extended service contract.  I have issued a check request and the check for [redacted] has been cut and will be delivered by [redacted] overnight.
On 06/20 or...

06/21, [redacted] will receive his check for the balance owed to him.
Sincerely,
[redacted], GM

I would highly recommend that NOONE ever deal with these people. They are the most incompetent people I have ever met in my life. BEWARE!

Review: My vehicle (2002 Subaru Impreza WRX Wagon) suffered large amounts of damage due to the failure of a recalled part (front right control arm). I contacted Concordville Subaru about repairing my vehicle under Subaru's policy for remedying damage caused by a recalled part failure. I dropped my car off at the dealership on June 11th, 2013. I was told I would be receiving updates frequently from the service department about the estimated time of completion for the repair. Initially I was told a Subaru representative would have to inspect the car before any repairs could be made. It took over a week for the Subaru representative to inspect my car. Once the representative confirmed the damage was at the fault of the recalled part, the dealership gave me a time frame of when the car would be repaired. This was about a week after the representative made the call. As time went past I heard nothing from the dealership, so I began calling to get more information. It turned out that a lot more damage has been done to the car then they originally thought, and the repair required another part which was out of the country. I was never notified of this. After a few more calls to the dealership on my behalf, I found out that the car wouldn't be ready until July 5th, 2013. This was a huge shock but I waited it out, and once again, didn't hear anything from the dealership. I once again called them on my behalf on July 5th asking for an update. This time they told me the car would be ready around July 12th. I waited another week and today (July 12th) I called them once again. This time they told me the car would not be ready until the end of July or early August. This drawn out repair is beginning to ruin the quality of my life and is effecting my health due to the stress and anxiety of the process. I am receiving pathetic service and a lazy and non-caring attitude from Concordville Subaru. I am personally offended as a customer and feel that I am being taken advantage of and cheated.Desired Settlement: I would like a replacement Subaru Impreza WRX Wagon of a newer model year with equal or less miles of the same quality. I feel that this repair is coming to no end and my anxiety and stress are beginning to become serious health issues that are effecting my social life, health, and all around well being.

Business

Response:

We are very sorry for the delay in repairing [redacted]'s car. We were having difficulty finding a replacement part through Subaru. It is an older car and there are few of these parts available. We are hoping to have a part by next week which will allow us to complete the job. As far as a replacement car, that would be between [redacted] and Subaru of America. Our Service Manager will do a much better job communicating with [redacted] for the remainder of the process.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

After speaking with representatives from both Concordville Subaru and Subaru of American, it has been brought to my attention that it goes against their policy to replace OEM Subaru parts with parts from aftermarket manufacturers. Unfortunately, the part that can not be obtained has been vastly produced in the aftermarket side of the spectrum, but not on the OEM Genuine Subaru Parts side. That being said, there is no replacement part in sight. The response, which I am herein rejecting, made by the Concordville Subaru representative stated the part in question would arrive in a weeks time. This contradicts what I have been told during my most recent phone conversation with Concordville Subaru. During the aforementioned phone conversation the Concordville Subaru representative stated the part would not arrive until the end of July or early August. This of course follows the trend of previous phone conversations with Concordville Subaru, where every service finish date was followed up by delay, after delay, after delay. With how horribly this trend has been escalating, I feel there is no end in sight for this problem, and the only resolution to this problem would be to replace the car with a newer and lower mileage car that is of identical or better in regards to type, quality, wear, equipment, and service.

Regards,

Consumer

Response:

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Wed, Jul 17, 2013 at 9:36 AM

Subject: Fwd: Closeout of Complaint ID [redacted]

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, Jul 17, 2013 at 9:11 AM

Subject: Closeout of Complaint ID [redacted]

To: "[email protected]" <[email protected]>

Revdex.com,

Review: I purchased an automobile from Concordville Nissan, [redacted], PA [redacted] on May 11, 2011. I have contact **. [redacted] at Concordville Nissan a number of times over several years to inform him that I wanted to trade this car in but was informed by a number of dealerships, Nissan dealerships closer to my location, that due to the outrageous finance rate and charges on the vehicle, I owe more on the car then the car is worth. I recently spoke with a Customer Service Representative from the Finance agency who informed me that the company's rates and fees would never allow me to overcome this loan. (Predatory Lending Company)Desired Settlement: Financing option alternatives/renegotiation which does not involve Predatory Lending methods. Return of the automobile to Concordville Nissan.

Business

Response:

On May 20th, 2011 **. [redacted] consummated a purchase of a pre-owned Nissan [redacted]. At the time of sale **. [redacted] requested financing for the vehicle which we arranged. The finance rate was set by the bank who approved the contract based on her credit score. The finance contract was explained to **. [redacted]'s satisfaction and we completed the transaction.

Unfortunately **. [redacted]'s car broke down, approximately two and a half years later. The vehicle has not been back here for any maintenance or repairs since the purchase. Based on the information she is giving us the car currently has over 85,000 miles on it which is past all the warranty limits.

While it saddens us that a valued customers vehicle has broken down, Concordville has no control over how a customer maintains or operates their vehicle. **. [redacted]'s contract which she agreed to, met all federal, state and local regulations.

Review: While shopping for a new vehicle, I was told by the sales person at this dealership that a navigation system could be installed as an upgrade in the model vehicle I wanted. So, based on this assurance I purchased the vehicle with the price of the navigation system included. I was told at that time that it would take 4-6 weeks for the system to be ordered, shipped and installed. At no time following my purchase did anyone from the dealership follow up with me regarding my purchase or the upgrade of the system. After six weeks, I tried to contact my salesperson but got no response. Finally, I contacted someone in the service area and was told I would get a call returned. About two weeks later, the service manager called and asked if I wanted to set up an appointment to have the installations. When I called back, I was told the navigation system has not arrived. A month later, I was told it was never ordered. Finally, a customer service employee admitted that the navigation system is not available for the model car I bought although I had been told differently by multiple other employees over the last three months. The owner of the dealership will not admit any wrongdoing on behalf of his dealership and suggested that I either get a nav system installed myself or he can refund the cost of the system. This does not seem acceptable as I specifically chose to buy that car with the intent to have the navigation system installed.Desired Settlement: I would like the dealership to either refund all of my money and take this model vehicle back, or exchange the model I purchased for the next model up at no charge (that model has the navigation system standard, but leather interior which I did not want).

Business

Response:

We are sorry for the delay in getting [redacted]'s navigation installed. When she purchased the car we called the company who does the installations for us. At the time they said their supplier didn't have availabilty but should have it in four to six weeks. Whenever we checked back with them they keep asking for more time because the supplier is having difficulty getting a cable right to make it compatible with the Forester. Our dealership did a poor job in communicating this to [redacted] which we regret. Last Monday we found another company who can install naviagtion systems in the Forester, We called another Subaru dealership who does business with them as a referal. They said that they do good work Last week we gave [redacted] the option of waiting until our supplier gets their navigation perfected so we can install it in her car or we would refund the money we collected for the system. Last Monday we emailed her a new option of using this other company to install her navigation. We are waiting to hear back from her to let us know which way she wants us to proceed.

Review: I turned in paper work to cancel a warranty almost 2 months ago. I have called a few times to find out what's going on and did finally get a call back after few weeks of calling and was told my refund amount and should receive it about two weeks and that was almost four weeks ago. Tried calling back and again no one returning my call. Also called warranty company and they said the money was returned to the dealership June 1st. And I turned in my paper work April 25,2014.Desired Settlement: Would like my money back .

Business

Response:

To Whom it May Concern,

After reviewing the consumer complaint, [redacted] is due a refund on his cancelled extended service contract. I have issued a check request and the check for [redacted] has been cut and will be delivered by [redacted] overnight.

On 06/20 or 06/21, [redacted] will receive his check for the balance owed to him.

Sincerely,

[redacted], GM

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: WE PURCHASED VEHICLE ON 10/25/13 WE HAD IT FOR EIGHT DAYS AND MY WIFE TOLD ME THE SHIFTER WOULD NOT GO INTO PARK . SO I CALLED THE SALESMEN THE NEXT MORNING AND HE TOLD ME A TOE TRUCK WOULD BE THERE SOME TIME IN THE DAY. SO THEN I GET A PHONE CALL FROM THE SERVICE MANAGER AND HE WANTS TO KNOW IF I HAVE TRIPLE A .....SO I CAN USE MY TRIPLE A FOR THE TOE, I RESPONDED NO I DON'T HAVE TRIPLE A ......AND IF I DID WHY WOULD I USE MINE WHEN THIS IS YOUR TOE???? HE TOLD ME THEY WOULD SEND A TOE TRUCK OUT. THE VEHICLE IS TOED AND THEY HAD IT FOR TWO WEEKS , THEY TOLD ME THE RADIATOR HAD BLEW UP LEAKING FLUID INTO THE TRANSMISSION AND THAT THE TRANSMISSION AND RADIATOR NEEDED TO BE REPLACED, WHEN WE BOUGHT THE VEHICLE THEY TOLD ME THE TRANSMISSION HAD JUST BEEN REPLACED. AFTER WE GOT VEHICLE BACK I WAS DOING A ROUTINE INSPECTION AND NOTICED BROWN FOAM IN RADIATOR....THAT TOLD ME OIL WAS LEAKING INTO THE RADIATOR MOST LIKELY CAUSED BY A CRACKED HEAD GASKET , SO I CALL THEM AGAIN AND TAKE IT BACK TO GET SERVICED SO THIS TIME I WANT A RENTAL SO THEY TELL ME THE ONLY RENTAL THEY HAVE IS A COMPACT CAR I TOLD THEM I BOUGHT A SEVEN PASSENGER CAR FOR A REASON AND I NEEDED SOMETHING SIMILAR.....AND THEY TOLD ME "WELL THIS IS ALL WE HAVE"....SO AFTER GOING BACK AND FORTH WITH THEM THEY FINALLY AGREE TO GIVE US A VAN. AFTER TWO DAYS THE SERVICE MANAGER CALLS ME AND TELLS ME THERE IS SOME PARTICLES IN YOUR ENGINE ......SO THAT TELLS ME THEY NEVER FLUSHED THE ENGINE WHEN THEY REPLACED THE TRANS AND RADIATOR......SO THEY FLUSH THE ENGINE AND HE TELLS ME THERE IS ALWAYS GOING TO BE MATERIAL IN YOUR ENGINE...OBVIOUSLY THAT'S NOT WHAT IS SUPPOSE TO BE IN AND ENGINE HE ASSURES ME THAT IT WILL BE OK .....SO WHILE ALL THIS IS GOING ON THERE IS STILL ONE THING MISSING MY TAG. I ALREADY HAD TO GO TO GET A 30 DAY EXTENSION BECAUSE THEY TOLD ME ITS GOING TO TAKE A LOT LONGER BECAUSE I LIVE IN DELAWARE AND WE BOUGHT IN PA, SO I CALL, TEXT, ASKING WHERE IS MY TAG I GOT NOTHING NOBODY KNEW WHERE IT WAS OR WHEN IT WOULD BE THERE, SO I CALLED THE SALES MANAGER AND TOLD HIM HE NEEDED TO CONTINUE TO PAY FOR THE RENTAL VAN UNTIL I HAD LEGAL TAGS ON MY VEHICLE ....THIS IS CHRISTMAS EVE BY THE WAY AND THE TAGS EXPIRED ON 12/19/13....SO HE TELLS ME " IT IS OK TO DRIVE AROUND WITH EXPIRED TAGS AS LONG AS IM NOT ROBBING BANKS OR RUNNING RED LIGHTS" SO I PLEAD WITH HIM TO CONTINUE TO PAY FOR RENTAL BECAUSE I DON'T WANT TO DRIVE AROUND WITH MY FAMILY ON CHRISTMAS WITH EXPIRED TAGS ......HE REFUSES AND TELLS ME IF I DON'T BRING THE VEHICLE BACK I WILL HAVE STATE POLICE KNOCKING AT MY DOOR. SO NOW I ASK TO TALK TO THE GENERAL MANAGER .....I EXPLANE MY SITUATION TO HIM AND HE HAS NO REACTION, NO APOLOGY, NOTHING ...HE ACTUALLY TOLD ME HE WASN'T TALKING TO ME OVER THE PHONE ANY LONGER AND HE WANTED TO TALK MAN TO MAN IN A THREATENING WAY ....SO I GO UP THERE WITH THE RENTAL TO GET MY VEHICLE WITH EXPIRED TAGS AND DRIVE AROUND UNTIL MY PLATES SHOW UP????SO WHEN I GET UP THERE I TOLD THEM HOW DISSATISFIED I WAS WITH THE WHOLE EXPERIENCE ....I DO ADMIT I WAS USING VULGAR LANGUAGE BUT AFTER EVERYTHING I HAD BEEN THOROUGH I WAS AT MY BREAKING POINT. AS IM WALKING OUT I SEE THE LOAN MANAGER SO I ASKED HER IF SHE COULD TALK TO ME FOR A MINUTE I EXPLAINED EVERYTHING TO HER AND SHE APOLOGIZED FOR EVERYTHING...I EXCEPTED HER APOLOGY BUT TOLD HER IT WAS TO LATE AT THAT POINT AND I WOULD NOT BE RETURNING EVER AGAIN.....SO I ASK HER IF SHE KNOWS WHERE MY TAGS ARE AND SHE LOOKS IT UP AND SAYS YES THE STATE OF DELAWARE REJECTED THE FIRST COPY OF THE INSPECTION REPORT THAT THEY SENT IN BECAUSE THEY MADE A MISTAKE BY TELLING ME I COULD EMAIL THE INSPECTION REPORT.....ALL THE SALES PEOPLE, MANAGERS, SALES MANAGERS, GENERAL MANAGERS NEVER TOLD ME THAT THEY JUST KEPT SAYING THEY DIDN'T KNOW.... IT TOOK THE LAST PERSON THAT I TALKED TO TO TELL ME THAT ........A WEEK LATER THE TAGS CAME IN. NOW A WEEK OR SO LATER IM DRIVING AND NOTICE THE TRANSMISSION IS STILL MESSED UP BETWEEN 3RD AND 4TH THEN I GET HOME AND GO TO PUT IT IN PARK AND IT WONT GO INTO PARK AND THE WHOLE SHIFTER KNOB COMES OFF. AFTER MY EXPERIENCE I DON'T EVEN WANT TO TAKE IT BACK TO BE FIXED FOR THE THIRD TIME I JUST WANT MY MONEY BACKDesired Settlement: I JUST WANT MY TRADE VALUE AND MY LOAN PAYOFF ROUGHLY 11,000 DOLLARS

Business

Response:

**. [redacted] did in fact purchase a 2005 [redacted] on 10/25/2013. Shortly after delivery, **. [redacted] brought the vehicle to us with a transmission issue. We put him in a loaner vehicle and replaced the transmission at no charge to **. [redacted]. This transmission comes with a 12 month 12,000 mile warranty, whichever comes first. We have not been notified at this point that there is any ongoing issues with the vehicle. But if there are we will be happy to address them. We are a Pennsylvania dealer, when an out of state resident purchases a pre-owned vehicle from us they are required to run it thru Delaware motor vehicle for an inspection form in order for us to do their motor vehicle work. They in turn bring us the form and we will mail them their new tags or notify them if they would like to pick them up. This is explained to all of our out of state guests and there is a form that they sign off on acknowledging this at time of delivery. **. [redacted] not returning this form to us in a timely manner is what caused his title work to be held up, unfortunately, the state of Delaware will not accept a facsimile of this form. When the form was finally returned to us his tags were issued in a timely manner.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have already taken the vehicle back twice with issues, they put two transmissions in and both of them had problems I don't think they have the ability or intelligence to fix it for the third time. and the way I was treated as a paying customer I really don't want to go back and have to deal with there poor customer service again. also the service manager telling me there is particles and material that is stuck in my engine and I cant do anything about it doesn't make me feel comfortable. I would also like to know how none of these problems were identified in there" 150 point inspection" at this point I just want my money back.

Regards,

Business

Response:

It is very unfortunate that **. [redacted] has had to bring his vehicle in more than once for service. It is however still covered under warranty and we will continue to rectify any issues that may occur. The particles were actually transmission fluid residue in the engine coolant. This occured when the original radiator/trans cooler failed, allowing the transmission fluid and engine coolant to intermix. We replaced the radiator and transmission to correct the problem. We have also flushed the cooling system a total of four times, the residue that remains will not adversely affect vehicle performance.

I purchased a used 2004 Ford Ranger from this dealership several months ago. It was sold "as is" w/ a limited 6 month, 6,000 mile warranty. Prior to the sale it was inspected at the dealership and the salesman, Dwight W[redacted], described its condition as good based on it just going through inspection and that it was the previous owner's "baby." Ryan G[redacted] a sales manager, completed the sale (yeah... I waited over two hours to complete a cash buy, but that's not what I'm writing about). Several weeks after purchase, a friend had a vehicle lift available and I put the vehicle up on a lift. Visual inspection showed issues with the suspension components including the need to replace all four shock absorbers - two of which had no compression/rebound. When completing this work I could see the rear leaf spring hangers were rusted almost completely through. These, along with the shackles also needed to be replaced.
I contacted both Ryan and Dwight who I purchased it from via email including pictures of the unsafe parts and numerous phone calls. I was requesting reimbursement for parts ONLY totaling about $380. They responded saying they understood the vehicles flaws and my requests and indicated they would call me back shortly after talking with their sales manager. I received no call backs and tried to follow up over twenty times over a three week period. Finally I drove to the dealership myself where I was told one of the salesman was on vacation this week and the other was off this particular day. I spoke with the General Sales Manager, Ryan E[redacted], regarding the issues. He was standoffish regarding the whole matter and said it was purchased "as is." I told him these issues should have prevented the vehicle from passing inspection and that I was only looking for reimbursement for the parts as I did the work myself. He said there's nothing he can do. I asked him if he would like to see the parts in question. He said, "No. I'm not interested."
When he went to get something from the back office, I engaged another salesman who was witness to our conversation. I asked him if I was being reasonable. His opinion was that I was being quite reasonable and that he had seen the pictures of the parts in question (apparently these pictures had made the rounds there - but still no one had followed through in getting back to me).
When Ryan came back, he showed me the limited warranty - it focused on drivetrain components mostly. Truly, it did not specifically mention the parts that were in question. I asked him how the vehicle passed inspection at their own service center prior to sale with these issues. He just stonefaced this and any further questions.
I have to give it to these guys. Completely unresponsive and accepted no responsibility for the condition of a vehicle they sold which passed inspection in their own shop. I would definitely NOT recommend the dealership and, more specifically, working with any of these salespeople. My issues were legitimate and documented and my request to resolve these issues (parts cost only) was more than fair. They don't deserve a customer's confidence.

I would highly recommend that NOONE ever deal with these people. They are the most incompetent people I have ever met in my life. BEWARE!