Condo Management of Columbus

My father was an owner of a condominium which CMOC managedAfter his passing I became the owner I made three (3) phone calls and sent two (2) emails to CMOC with no response, so I just finally gave up I had initially requested a return call to see if there was anything I needed to know in order to sell the condo Of course no return phone calls Also, my father had set up a reoccurring payment for the condo association fees which was paid month after month after his passing, however the bill pay he set up had an end date, unbeknownst to me, and I got a letter from CMOC notifying me that I was assessed a $late charge I sent two more emails asking them to waive that fee I explained the situation, why it happened, and steps I was taking to make sure no more payments would be late Of course, no response I know that they received the emails as the mail was changed from going to my father, to the estate of As of the closing, the $late fee was still on the account I told the title company and my agent why that amount was there and they commented how ridiculous it was CMOC's poor customer service and lack of empathy was very telling about Leah M*** and the CMOC I myself own a condo that is managed by another management company and I have never had any issues with them getting back to me Honestly, after this experience, if I ever look into purchasing another condo in the future, I will first ask who the management company is and if it is CMOC, I will walk away

yes typi mecanicl  did contact me and fixed the job today. [redacted] did respond to me a week ago but when I responded to her I never got I responce with I do still have those emails.  I did asked for [redacted] to  gave a time and date to when the jobs where going to be done so both time I contacted you guys I try going to [redacted] with just an auto response saying next time contact the property manager. Both times I had to wait for 15 days to get a job done and that is the only reason is did contacted the Revdex.com. Also  before I did get the violation [redacted] contacted me to do the job threw voice mail that I still have.  This company trys to put the problem on there client instead of addmiting that they caused the problem fixing the job in a timely manor.
 Once I again I would not be contacting the Revdex.com if the condo management would complete a job within a timely manor or respond to emails. Why would u want to waste the time of the Revdex.com when the problem could be fixed before 15 days. This leak could have cause a lot of damage to my property and the tenant below me. Also the glycol that was inside the pipes  was low so that could gave triped the fire alarm and called the fire trucks

Once again good customer service would say that when I asked when the job would be done it was still five days with no response from the management company that is why I contact the Revdex.com I do have emails to show the time line. Also it is poor customer service is the management company is having problems with a vender then they should email me and let me know what is going on. Poor judgment of the management with done.munication could have had serious consequences to the property. Customer service goes beyond putting the blame on someone else and just communicate all information in a timely mannor. I would deffently say if the communication was better we would not be having the Revdex.com involved. One other thing in my first statement to the Revdex.com I never said u did not ever reply I said that when I emailed [redacted] I did not get a response she the job was going to be done

As a result of either heavy rain, an association's gutters may overflow, causing water in a basement. A common question arises as to the responsibility of the association.
 
     A Condominium association is not responsible for interior damage...

caused by an accident or act of nature. Since the association did not cause the heavy rain, it is not responsible for the interior unit damage. The association is responsible for maintaining the gutters while the owner is responsible for interior carpet, and personal property. The owner's insurance may cover any damage over his/her deductible.

Thank you for allowing us to illustrate to Condominium Directors that are reading these comments to seek a “Better Business” to manage their Association. As you can see from the owners that quickly turn to this website with their complaints, there is a great need for educating owners about...

condominium living and the rules and restrictions that come with condominium ownership.
 
When an owner decides to sell their condominium, there is a large amount of information that needs to be provided to the parties in the sales transaction. There is always a cost involved with providing needed information. It is between the seller and the buyer as to who pays these costs. Seldom does the Condo Association take on these costs as part of the services to all Unit owners. This is a cost pertaining to one owner with special needs.
 
In this case, the buyer’s bank requires information about the condo so that the bank can make a decision as to whether they want to make a loan. Each bank has different requirements and different forms. The costs of obtaining a loan are almost always paid for by the buyer. Unfortunately for the condo owner that was selling, they agreed to pay costs for the buyer to obtain a loan.
 
These costs are determined, like any product, based on the various expenses that are required to produce that product such as labor, internet charges, etc.
 
As a condo Board Member (Director) reading this evaluation of Condo Management of Columbus, you will see that this is a valuable product for your Association. All new condo owners are provided with rules and regulations, a copy of the governing documents, etc. so that they are better informed owners when they move in. This is at no cost to the Association as the cost is part of the closing for the Buyer.
 
Administrative services which are required as the result of the sale and/or financing of a home are not included as part of the association services to its members nor are included in their association fees. The cost of compiling and maintaining this information is the responsibility of the parties involved in the sale/financing.
 
Condo Certifications are always expedited and placed in front of current work in progress. Information is supplied to realtors, sellers, prospective buyers and purchasers. Telephone information and documentation is provided regarding the community, its services, association budget and fees, standards and restrictions, as well as other information.
 
Association questionnaires are received from many parties and take many forms and have many differing requirements. PUD forms, mortgage questionnaires, condo surveys, etc. require detailed community information pertaining to unit counts, occupancy percentages, build out history, association services, amenity descriptions, financial account balances, budget and delinquency data, insurance coverage, and litigation status. Research to provide all of this information in an up-to-date status, along with pulling and filing assorted documentation requires time and attention.
 
We use a state-of-the-art document and data delivery system that provides reliable, round-the-clock online access. Condo Management pays our staff to maintain this information and we pay to make it readily available 24/7/365 to anyone needing this information.
 
The cost also includes the welcome packet copying, etc.
 
Welcome Packet includes:
Complete set of Declarations and Bylaws
Amendments to Declaration and Bylaws
Current Operating Budget
Current Reserve Budget
Insurance declaration pages
Recent newsletter
Owner handbook
Direct Deposit form
Unit owner information form
Welcome Letter
Coupons
Payment envelopes (Optional)
 
Unfortunately, we can not offer any relief to this complainer that purchased the product knowing the cost in advance and agreeing to pay for the buyer to help complete the sale.

Name:[redacted] Email:[redacted] Subject:Dispute Resolution Services Question Message:My dispute with Condo Management of Columbus has been resolved.

I expect to pay for services and I don't expect all unit owners to pay when I sell. I would expect fairness not outrageous fees. The issue is the cost seems way too high for what is provided. It is also an issue of being held captive by not being able to sell unless this cost is agreed to. Questions such as "am I delinquent in paying dues" can be answered in a simple yes or no. The title search reveals delinquencies if applicable. The "transfer" occurs when deeds are recorded, which is the legal basis of transfer. Transfer paperwork other than that is not needed. I know this is a losing battle for me but maybe others will take note and be forewarned of this rip-off. Someone is getting $300 an hour or at most $150 an hour to produce answers to this form letter, box-checking, photo-copying boondoggle. I have been on the receiving end of the buyers documents. It doesn't take more than an hour or two to produce.

[redacted] Mechanical will be re-contacted to get in touch with you. Our communications records show documentation that you have received a return call or email from your Property Manager, [redacted] every time you have made contact. You have also received replies to your complaints and derogatory comments...

since you received a violation letter.

If this is indeed the case then Mr. [redacted] should explain why my neighbors vents were cleaned of the birds by Condo Mgmt of Columbus..  I will be happy to give the correspondence to the Revdex.com where he clearly stated that no birds were in any of my exterior vents and directed me to contact a vent cleaning company.  I know of no law that makes his claim.  Why hasn't he addressed the other issue.  He certainly dodges his job and responsibility not to mention the truth.

This was not an internal vent that the birds were occupying.  The individual that removed the birds from the outer rim took pictures and attempted to talk with [redacted].  [redacted] rejected his phone call and refused to talk with him.  Again, I have proof of this !!  Where is my response to the siding not being repaired by the end of Oct.  This has not been addressed by [redacted].  I would enjoy talking with the press about condo management companies that cannot do the job to take care of owners property as they should.  I suppose my next step is to take this problem to the Attorney General's Office and have them look into it.  I will fax them proof of these problems.  Again, [redacted] is responsible for payment to me of the outer rim vent and an explanation of removing birds from neighbors and telling me that none were in my outer rim of an air vent.

This condominium owner has been through the entire resolution dispute procedure at her Condo Community. The Board of Directors denied her request for reimbursement as this maintenance is the responsibility of the Unit Owner and not the Association.  She then asked for a hearing and was again...

denied by the Board of Directors. Ohio Condo law does not permit the Directors on a Condo Board to perform or pay for, maintenance that is the responsibility of the owner.  As Manager of the Association, Condo Management of Columbus did everything within the law to settle this dispute, and there is nothing more that can be done. The cost is the Unit owner's responsibility.

*         We do acknowledge the owner of the Condominium Unit's concerns.     *         The fact is, maintenance of vents inside the Unit are the responsibility of the Owner of the Unit.     *         The actions we can take as the Company hired by the Board to manage the day-to-day incidents is to set up a meeting for the Owner to appeal to the Board, which was done.  The action we can not take is to reimburse the owner for expenses that are her responsibility and not the responsibility of the Condo Association.

As a result of either heavy rain, an association's gutters may overflow, causing water in a basement. A common question arises as to the responsibility of the association.
 
     A Condominium association is not responsible for interior damage caused by an accident or act of nature. Since the association did not cause the heavy rain, it is not responsible for the interior unit damage. The association is responsible for maintaining the gutters while the owner is responsible for interior carpet, and personal property. The owner's insurance may cover any damage over his/her deductible.