CONDOR MOVING SYSTEMS

We appreciate you're providing feedback with regard to the delivery Once you've submitted a claim, qualified analysts with [redacted] certified by the [redacted] will review the claim information [redacted] 's is a neutral third party utilizes to analyze our claims, their recommendations are consistent with our tariff and supportable under applicable federal and state law Thank you again for your feedback and for choosing [redacted] for your relocation

I will request an explanation from our claims department for an explanation on the settlement We do not settle the claims in house so I would have to request the info I will be out Friday so I hope to have an answer back to you by MondayBest Regards, [redacted] Director of Accounting/SalesCondor Moving Systems

Complaint: [redacted] I am rejecting this response because: no shuttle was usedPhoto was sent to [redacted] showing other wheeler in lot at an apartment beside mine unloadingLame excuse for bad driver skillsI had already filed claim as requested on 08/02/Now filing additional claim form requested by [redacted] that will arrive Friday, 03/31/ Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have yet to see an exact weight of my items despite the quoteMy military legal rep made contact to try and see exactly what the weight of my items are and the location of the storage where my things areOnce I get an approximate weight I'll be able to pay for my items being transported to an unknown location without my permissionMy calls weren't returned when I had my own storage, so that's how I ended up having to use the company's Regards, [redacted]

I have attached your agreement with some highlighted sections pertinent to your inquiries and concernsIncluded in the attachment are your delivery documents containing your signature that the shipment was received in apparent good condition There are no notations on the inventory list at the time of delivery (attached) as to any missing or damaged itemsYour signed agreement (also attached) does specify further- any and all -exclusions with regard to your claim- I have highlighted some specific areas for reference All claims are final however out of good will we did offer $towards your repairs, less your deductible of $totaling $of which you have not accepted as of yet Your signed agreement details the service we provide, exclusions, etc Please refer specifically to number & regarding rescheduling and pick up/delivery times With regard to the shuttle (number in the agreement) there are different size cabs and trailers on wheelers- a few feet difference can make the difference between a driver being able to access a street or not $is not worth the additional labor and time it takes to perform a shuttle for it to be an unnecessary service; hence we would not have required a shuttle if it were not absolutely necessaryIf the plastic bin containing your items broke and the crew placed them in a box for safe transport and did not charge you it was out of courtesy as some of those plastic bins are not durable enough to take the weight of other boxes stacked on them as they would be during an interstate relocation [redacted] has hauling agreements with owner operators, it is not “brokering” as they uphold our terms and conditions and represent [redacted] when transporting our customers belongings This is a very common practice and carries no violation with any organizationSigning the release to receive the $is in no way silencing you, again, we would never request that and have no way to control your actions online or otherwise It is a generous offer for the damage you claim was sustained during your relocation The release is to protect [redacted] from further financial obligation in this regard I have attached the release again to reference [redacted] has been in business for years, we offer a good service and are a good company I regret that was not your experience and hope you will accept the $resolution and sincere apology for any inconvenience Tell us why here

Dear M [redacted] Thank you for your recent feedback to the Revdex.com regarding your claimAfter reviewing your feedback we would like to refer to Arbitration because you were not happy in regards to the settlement of your claim with Anthem Claim ManagementYour shipment was released to Condor with Full Value Replacement Coverage for $24,with $DeductiblePlease refer to your Contract and BOL which has been attachedThe $deductible has to be met before you are compensated on a claim Please follow this link for information on Arbitration http://www.condormovingsystems.com/arbitration-process/

Complaint: [redacted] I am rejecting this response because: List I gave them is not the list they have on file and I was told that that would be plenty of weight to cove my moveAccording to the paperwork given to me at time of delivery said 75" not 150" that my agreement statedI am totally disgusted with the lack of professionalism this company employee Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below My first thing I have too say to this response is this is all a lieIve called these people many times left my number with two people and asked to speak with a manager and still to this day I have yet to recieve a call back from themThey said they brought a crew which is also a lie my wife said it was a one man job and the man said he couldnt do what we paid for cause he had a bad back the exact words that came from himI got into contact with a man by the name of [redacted] and told him I just gotten back from deployment and they needed to come by and get someones crib that was misplaced anf he said he would give me an email and call me on the day of pick upI recieved an email and no call came on the day of pick up and never heard anything about it again until I called and complainedBut this issue is still on going I have yet to get another from anyone and this business, from a call or even an email saying sir were doing all we can to find your misplaced boxesI just feel nothing but anger when I read this message saying they did this and did thatI think a man that supports his nation in the military should be helped just a little bit thats all I ask nothing more but im not getting that what so everIf the issue doesnt get resolved I will be forced to try and take this higher than it already has gone and im not trying to do thatIm tired of the lies and games, it needs to be fixed Regards, [redacted]

Thank you for your feedback [redacted] in regard to your most recent experience with [redacted] Attached please find a call log of the calls made to our office in an attempt to reach [redacted] *** The calls were all placed after our “normal” office hours of 8:30-5: CST With that said, [redacted] replied via email on April 2nd at 9:21pm via email to your calls placed to our office after hours that same day @ 6:53pm, 7:24pm and 8:28pm The following morning on April an email was sent addressing the concerns in your calls on April 2nd as promised by [redacted] *** On Saturday, April 7th [redacted] spoke to [redacted] our operations manager over the phone in regard to his concerns as [redacted] was out sick Friday April and was not able to formally reply until her return on Monday April On Monday April 9th [redacted] sent the claims email and a separate emailing reiterating what was discussed between [redacted] and the operations manager on Saturday April 7th when [redacted] called the office after hours Additionally, during the conversation with the operations manager on Saturday April 7th [redacted] advised we accidentally delivered a box that did not belong to him Since then we have requested the information on the misdelivered box twice of which we have yet to receive so we can arrange for a UPS pick up and return the box to our customer Condor would like to relieve [redacted] of the box and return to its proper owner (Correspondence attached) [redacted] formally submitted his claim on Wednesday April thru our claims department The claim submitted did not include mention of broken china as mentioned in the Revdex.com complaint [redacted] also did not professionally pack any china The claims department will determine the monetary reimbursement,if applicable, for the items included in the claim submitted The claims process is on average days; however, federal law does allow up to days to adjust a claim Thank you for choosing Condor for your most recent relocation If [redacted] requires additional assistance our office, including *** [redacted] ***, is happy to help.Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Thank you for your feedback on your most recent relocation with Condor Moving Systems The total cost of your move before the discount was applied was $2,of which only $was for packing materials and labor Packing services are optional Your agreement with Condor was for our crew to pick up items/2,lbs On the day of the pick up the crew picked up items/2800lbs causing your price to increase as per our agreement (attached) I’ve highlighted the portion in your agreement that discusses the charge for additional items/weight to referenceThe initial estimate provided is as accurate as the information the customer provides to Condor business days is the standard non-guaranteed transit time; unfortunately, we were late delivering the items and offered MrSnyder the late delivery fee of $15/per day as highlighted in our agreement plus added an additional $for the inconvenience The total discount was $off the transportation cost, well above what the contract deems necessary Condor Moving Systems does not subcontract any move, we have hauling agreements with owner/operators, a very common practice in the moving industry The driver/crew follow our agreement to the letter and essentially work for Condor Moving Systems when they have our shipments on their truck All customer service, claims and billing is thru Condor Moving Systems from start to finish Condor Moving Systems does offer up to 150’ feet for free from where the truck can park to the front door of the customer’s house/dwelling We offer a 24/after hours customer service line to address these types of concerns on the rare instance they arise either at the delivery of pick up Had we been made aware at the time of delivery we could have corrected the driver’s mistake at that time Thank you again for your feedback and choosing Condor for your move to Rhode Island All applicable discounts have been applied to your move Tell us why here

Thank you for providing [redacted] feedback on your most recent relocation with [redacted] The delivery was late and a balance adjustment was made at the time of delivery of $per day as per the agreement accounting for every day the shipment was late in arriving The wardrobe boxes were extremely heavy and due to the weight of the boxes the boxes ripped leaving the boxes not secure enough to move your personal belongings safely The driver used [redacted] packing material that was readily available to re-pack the wardrobe boxes into medium sized boxes Our medium size boxes are larger than a medium box one would find available to the public as they are specifically designed for moving companies and are larger and much sturdier; hence, upon delivery instead of receiving items as listed on your inventory you received items In light of this, if you still feel items are missing please file a claim on our website at [redacted] under "Resources" Thank you again for your feedback and for choosing [redacted]

Complaint: [redacted] I am rejecting this response because: the invoice I just received by email still includes a storage fee when my contract and initial quote offered free storageNo dates are included nor was I notified on the days the storage rates would start and stopMy freight bill also states I already paid for my items being overweight by pounds so the amounts still don't match and today is the firstMy VA legal aid rep will be contacting Condor today to record and forward the conversation Regards, [redacted]

Mr***
Once a claim is filed that will give a second alert to our dispatch regarding your missing boxesPlease make sure you file a claim at www.condormovingsystems.com under the customer service tabPlease let us know what contents were in the missing boxes and a good exterior description of the boxes as this will help in trying to locate them
The $refund was given due the driver not taking items upstairsThe driver was sent back to your home but Mrs*** asked that he not return due to conflicting personalities
In regards to the crib that was delivered to you, we apologize for the inconvenienceIf you would like for us to make arrangements to pithe crib the next time we have a truck in San Diego we can arrange for thatI would not have a date for you until we had a job delivering in San Diego it could take from week to several weeks to get that arranged because we are based in Texas
Please accept our apologies for any miscommunication and for any frustration we may have caused you and your wife

Complaint: ***
I am rejecting this response because: this issue hasn't been resolved as I'll submit a claim per the company's response
Regards,
*** ***

Dear Mr*** Thank you for trusting Condor with your recent relocation to Ohio. We appreciate your feedback on your experience as we are constantly looking ahead to better improve our service. Unfortunately, all claims are final and non-negotiable once Anthem processes
and awards the settlement. The option for arbitration is available if you wish to have your settlement reevaluated by another neutral party. Information on filing arbitration can be found here http://www.condormovingsystems.com/arbitration-process/ Best Regards, *** *** Director of Accounting/Sales Condor Moving Systems

Thank you for your feedback and choosing *** *** ***. *** *** accepted a binding contract based on the list of items he provided and advised his moving consultant would be moved to Indiana from his home in San Antonio. Visual and physical surveys are available; however, ***
*** waived the need for a physical survey as advised on his signed agreement. *** *** contracted *** *** *** to pick up items. On the scheduled day of pick up dispatch sent an appropriate crew to accommodate the contracted amount of items. We provide an estimated time of arrival as a courtesy but arrival times are not guaranteed, as advised in our agreement, because we work with many factors outside of our control that may cause delays. Upon arrival to *** ***’s home, the foreman assessed the size of the move would be significantly larger than *** *** initially advised. Upon discovery, *** *** was immediately advised accordingly and provided his signed approval before the additional items were loaded onto the truck; the Bill of Lading is attached for reference. Upon completion of the pick up, the total number of items loaded was items- more than double the initial contracted amount of 88; hence, the cost increased for *** *** as our labor, shipping and associated costs also increased. On July 18, the day after pick up, *** *** spoke with our operations manager and advised him to release the shipment for delivery to Indiana. *** *** was advised of payment terms, total cost and approximate transit time to Indiana. Payment is due prior to unloading; unfortunately, upon arrival of his delivery *** *** did not have the funds to pay for the service. The driver and *** *** *** only option was to place the goods in a local storage until payment can be made in full. Once payment is made in full *** *** *** will release the shipment as agreed. With regard to items damaged during the move, it is uncertain how that determination has been made as we still have possession of the shipment for non-payment. Once the shipment has been released to *** *** upon full payment if there is any damage a claim can be processed accordingly. *** *** can contact our office at *** to make payment arrangements and receive his goods, we look forward to completing the service

*** *** contacted his sales representative at Condor, ***, February 23rd, the day before his pick up was scheduled on February 24th, advising of a revised list of items. After much discussion with ***, *** *** requested a non-binding agreement as he wanted his items to be
weighed. The non-binding agreement *** *** requested was initiated upon his approval and signature at 1:56pm February 23rd. By this time, dispatch had typed his bill of lading and dispatched his crew based on his initial agreement with Condor for less weight and under bound terms; however, we are required to abide by the last signed agreement on file. The bill of lading was revised to reflect the most current signed agreement approved by *** *** of which I have attached. The reimbursement rate of $cents per pound is such because we reserve time, crews and space in the truck for the list of items and estimated weight you provided of which we accommodated for *** *** at the last minute. We cannot initiate another agreement after the pick up has taken place. Condor has accommodated all of *** ***’s requests and worked within the terms of his signed agreement

Dear *** ***We will contact you today to discuss your charges and provide you with an update for delivery today. Thank You Condor Moving Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
The response from Condor moving systems keeps skirting my main dispute. Condor still hasn't given me an explanation why they are not covering my Subwoofer ($799) and the plastic totes worth $160+
Regards,
*** ***