Conicelli Autoplex

September 23, 2015
Dear [redacted];
I am responding to your letter received today dated 9/14/15, with regard to the above referenced customer, [redacted].
Our dealership purchases [redacted]mobile leads from various vendors. [redacted]'s particular lead was...

purchased from [redacted] ([redacted]). Our records indicate that she gave authorization to [redacted] so that her credit could be pulled when she submitted the lead (see attachment).If this customer has any further questions regarding the lead, she may contact [redacted] *. of [redacted] directly at [redacted].
Please let me know if we can be of any further assistance.
Sincerely Yours, 
Paula D.
Customer Relations Manager

To Whom It May Concern:
There was a delay in processing this customer's registration paperwork after she purchased her new vehicle.  Customer is an out of state resident, only had a 30-day temporary registration, which has since expired.  We have agreed to loan customer a...

vehicle until she receives her new registration papers.  Customer picked up loaner vehicle yesterday 10/30/14.
Paula D[redacted], Customer Relations Mgr
Conicelli Autoplex
###-###-####

I purchased a remote start for my Honda through their online sales. Before the purchase I asked if it had to be programmed by the dealer after installation. They said no, it is a "plug-n-play. After installation, it indeed had to be programmed. I asked the company to reimburse the $69.00 it cost me and they refused. The company should be accountable for the information it gives it's customers. If nothing else, show a little decency. Your a multi-dealer company who should stand behind the information you give.

To whom it may concern:
   I would first off like to apologize to our customer for any inconveneice or expense this matter has caused them as well as for the lack of response our customer deserved and has not received on this concern on behalf of Conicelli Autoplex.  I...

have spoken with Fah A[redacted] at length in this matter regarding our customers concerns.  Fahd has been in the car business for 15+ years and insists that he never made that promise to our customer as he knows that its not possible to do what the customer was asking. Fahd did state that the customer mentioned something in reference to this and stated that he was previously looking at buying a new [redacted] as compared to a used one and the customer advised Fahd that he was told by the [redacted] dealer that he could infact do this and Fahd stated he has never heard of that.  Is it possible that there is a confusion as to which dealer stated what?  We have contacted [redacted] Financial Services as well and asked if they would flat cancel the fist contract and allow us to submit a new contract with more down money and our request was denied.  While I apologze and regret that our customer is in the position the only possible solution that I can see is if the customer goes to their local bank or credit union and takes a loan out against this vehicle with thier desired down money and pays off [redacted] FInancial Services.  This laon thru [redacted] Financial Services is a simple interest loan so the only interest owed will be for the time that they have owned the car and not the full term of the loan.  If I can be of any further assistance or the customer would like to contact me directly to discuss further I can be reached at [redacted] or ###-###-#### Ext# [redacted]. 
SincerelyPaul L[redacted]Conicelli Autoplex

Conicelli Autoplex Customer Relations Manager spoke with our Title Agent 5/12/15; this customer resides in Massachusetts and purchased her vehicle from us here in Pennsylvania.  State of MA does not honor the "30-day In-Transit" tags that we have to issue in these...

cases where customers from out of state purchase a vehicle from us in PA.  Title Agent prepared paperwork, contacted customer's insurance company...... insurance company in turn, emailed the [redacted] to title agent on 5/11/15; title agent completed the form, then overnighted the completed form, the original title and a refund check issued to customer for the refund of sales taxes and title fees we collected.  Cust has to go to her insurance company in MA and get all paperwork signed, etc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
I would like to add Casey W[redacted] Sales Agent for dealership was/is a great asset for this business.  Casey unaware of Pennsylvania to Mass. transaction issues did everything to resolve the problem with diplomacy and genuine concern.  I would repeat business with Casey and refer anyone to him in the future.  I am quite pleased with Casey's exemplary behavior and the vehicle he sold me.  Thank you Casey!
Regards,
[redacted]

August 21, 2015
Dear [redacted]
I am responding to your letter received today with regard to the above referenced individual, [redacted] and his complaint regarding a warranty issue.
Please be advised that this complaint has been addressed by our Service Department...

Manager, We have found that this individual purchased his vehicle from our dealership on March 25, 2015, and since purchase date, has never returned to Conicelli for service issues; therefore, we have no service history/records. We believe this vehicle is being serviced at another [redacted] dealership, which very well may be [redacted].If there is any additional information you need, please don't hesitate to contact me directly. My phone number is ###-###-####. Thank you.
Sincerely yours
Paula D.
Customer Relations Manager

September 9, 2015
Dear [redacted]:
I am responding to your letter I received on Friday, 9/3/15 with regard to the above referenced customer, Bradley Smith.Please be advised that [redacted]'s complaint has been addressed by our Body Shop Manager. Mr. L[redacted] has requested a check be...

issued in the amount of $48.74 and mailed promptly,I sincerely apologize for the inconvenience [redacted] experienced on August 7, 2015 wh?n h? picked up his vehicle after body repairs. If there ls any additional Information you need, please don't hesitate to contact me directly. My phone number is ###-###-####. Thank you.
Sincerely yours,
Paula D.
Customer Relations Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I do not agree with Conicelli's explanation of my transaction. First, I would like to say that I am fully aware of the fact that the issue with [redacted] Financial is separate from my issue with Conicelli, it's just the whole [redacted] deal that I'm frustrated with.  Second, three months before my lease was up I went in and spoke to Rick B[redacted] about applying the $2,500 toward buying the [redacted] or leasing a new car and he said no. He wouldn't budge on the buyout price either.  Third, after I spoke to Rick I spoke to Paula D[redacted]. She said she couldn't help. A month after I turned in the [redacted] I started getting calls from Conicelli about my lease end and my options. Finally, after the third call I got a letter from TJ S[redacted] regarding my lease end. It was at that point I sat down and wrote a letter to TJ explaining everything. He apologized and said that his family owned the business and they don't treat their customers that way.  He said he would look into it and get back to me.  That was a year ago. This is far from my first attempt to reconcile this issue.
When I went to Conicelli to lease the [redacted] the special was $3,000 down at signing to get an $89 a month payment. I had a [redacted] to trade in. Conicelli gave me $2,500 for my car.  I put down the required amount + they added in the trade in amount of $2,500.  So, that put me $2,500 over the required amount needed for the $89/mo payment.  I was offered a plan to cover scratches and stains. Purchasing this plan brought my monthly payment to $100. Please keep in mind that purchasing this plan was a separate charge and did not affect the total I put down at signing. So, I am still ahead by $2,500.
The total amount I gave to Conicelli at signing was $5,681.89. The extra $2,500 was not applied to my monthly payments. My tags were current so that wasn't a charge, and at best it would have been under $50.  I'm sure taxes would have been part of the monthly payment or part of the amount due at signing or the disposition fee would have been higher. So where did the $2,500 go?
With a monthly payment of $100 and the $2,500 trade in amount, I should have walked away with that two year lease paid in full. TJ tried to say that the extra $2,500 at signing covered taxes and tags. Can someone please explain to me how, after I turned in the [redacted], I went up the road and leased a new car, their offer being $3,000 at signing for a $164/mo payment for two years and I gave them a payment of $6,100 and walked away without owing a dime.  No mention of paying more than required to cover taxes and tags.
TJ also told me they made NO money off of my transaction. That's not true. In reality. they got my car for nothing and they sold it to someone else. Plus, that protection plan I purchased for $450, he claims they made no money off of that. Again, not true. It was explained to me that purchasing that plan would cover stains and scratches for the length of the lease. However, as I explained to Paula and TJ, when I tried to make an appointment for some stains on my back seat, the service department told me the plan I purchased doesn't cover that service. So, that is another $450 I lost.
When all was said and done, I gave Conicelli $5,681.89 at signing, I paid [redacted] Financial $2,400 over the course of the two year lease, bringing it to a total payment of $8,081.89, plus the $100 balance of the trade in amount, which brings it to $8,181.89. Like I said, I am currently in a two year lease for a newer car with, advertised for $164/mo payment after a $3,000 payment at signing and the check I gave them at closing, $6,100, covered everything with no disposition fee at the end.
We can go back and forth with our emails, but unfortunately for me, I'm just the customer and not the owner of Conicelli Autoplex. Your franchise is not a nice place to do business. You have not sided with me, as your customer, even when I told you how Rick B[redacted], with his obnoxious condescending attitude, spoke to me and treated me. You said sorry but we never get complaints about Rick. Well maybe you haven't but I'm making one now!  Does your family know any of this?
In closing, may I kindly ask you to take my name off your mailing list?
Regards,
[redacted]

August 17, 2015
Dear [redacted]:I am responding to your letter I received on Friday, 8/14/15 with regard to the above referenced customer, [redacted].Please be advised that this...

complaint has been addressed by our Service Department Manager, who phoned our customer on Friday to acknowledge our error and extend our apologies to her for any Inconvenience she experienced on 7/20/15. Customer accepted apology and phone call was ended.If there is any additional information you need, please don't hesitate to contact me directly, My phone number is ###-###-####. Thank you.
Sincerely yours,
Paula D.
Customer Relations Manager

January 6, 2016Dear [redacted]:
I am responding to your letter dated December 23, 2015 with regard to the above referenced customer, [redacted],
I have reviewed our Sales Department records and addressed [redacted]'s complaint with the Owner of our dealership, I...

would like to offer the following information:• This certified used vehicle was purchased from our dealership on 8/24/2009 with an odometer reading of 41,298 miles. She has driven this vehicle for 6 years+, with an odometer reading of approximately 208,000 miles+ at this time.• [redacted] informed me in a telephone conversation on 12/22/15 that our dealership committed fraud by not disclosing that this vehicle had under carriage damage and airbag deployment prior to her purchasing it. I explained the PA Auto Association information regarding used vehicle disclosures; she was not receptive to this information.
• In same conversation, offered assistance with regard to her interest in purchasing a new vehicle; stating if she would like to come Fn to our dealership, one of our Owners or Gen' Sales Managers would assist her with a new purchase; she declined.
• By the [redacted] Certification Program and Pennsylvania state law, our dealership was under no legal obligation to offer a [redacted] report.
• We have no proof that we did or did not offer a [redacted] report. [redacted] was at liberty, at the time of the purchase, to obtain her own [redacted] report prior to thepurchase as well.
• I am attaching a copy of the Pennsylvania Automotive Association statement, "Used vehicle AS-ls Disclosure". Damage involving the six items noted are required to be disclosed for any roadworthy vehicle offered for sale, under carriage damage and airbag deployment are referenced.
If there is any additional Information you need, don't hesitate to contact me directly a [redacted] ext [redacted]. Thank you,
Sincerely yours,Paula D.
Customer Relations Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: [redacted]<[redacted].com>Date: Thu, Jan 21, 2016 at 4:50 PMSubject: Fw: Proof of Sale - Complaint #[redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>
I also have a document stating that the vehicle is a [redacted] certified pre-owned vehicle
From: [redacted] <[redacted].com>Sent: Thursday, January 21, 2016 4:45 PMTo: [redacted]Subject: Re: Proof of Sale - Complaint #[redacted]Just left you a voicemail...
From: [redacted] <[redacted]@myRevdex.com.org>Sent: Thursday, January 21, 2016 4:27:59 PMTo: [redacted]Subject: Re: Proof of Sale - Complaint #[redacted] 
If you look at the first attachment where you show me used warrant, it does say as is.
[redacted]
 | 
Trade Practice Consultant 
Revdex.comserving Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd., Suite 1330 
Philadelphia, PA 19103 
p: [redacted] 
[redacted]
f: ###-###-#### Email:  [redacted]
 @myRevdex.com.org Revdex.com.org, Start with Trust®
----------------------------------------------------------------------------The information contained in this message is considered CONFIDENTIAL and for the intended recipient only.  Any unauthorized use, dissemination, or copying of this message is prohibited.  If you are not the intended recipient, please notify the sender immediately and delete this message.
On Thu, Jan 21, 2016 at 4:21 PM, [redacted] <[redacted].com> wrote:
Good Afternoon [redacted]:
 
Attached is a clearer picture of the Buyer's Order.
From: [redacted] <[redacted].com>Sent: Tuesday, January 19, 2016 6:26 PMTo: [redacted]@myRevdex.com.orgSubject: Re: Proof of Sale - Complaint #[redacted]...please see the link below regarding the Pre-Owned standards and brochures
 
 
 
[redacted]
Start something special. - [redacted] Cars
automobiles.[redacted].com
Hear more of what you love, coast to coast Customers who purchase any [redacted] Certified Pre-Owned Vehicle with factory-equipped [redacted]® Radio will receive a

Review: I have been having issues with some one using my ssn and using it for online auto applications. I made one complaint with the Revdex.com the case number was [redacted]. and in the agreement they said they would contact conecelli toyota and have them remove the inquiry on my credit report. But it has been a few months and it was not removed so I contacted the original Revdex.com case people and they told me to make a complaint against conicelli themselves because they are the ones that ran the credit but are still saying they never did even though I showed my credit report showing the inquiry on itDesired Settlement: I want them to contact the credit reporting agency's and remove the inquiry like was promised in the settlement of my other case number 9339805 thank you Andrew Mooney

Consumer

Response:

From: [redacted]

Sent: Sunday, April 07, 2013 11:35 AM

To: Complaints

Subject: RE: Revdex.com complaint #[redacted]

I checked my credit report today and the inquiry is still showing up

from conicelli Toyota which in my settlement agreement they said it

would be removed it has been four months now and it still has not been

removed can you please help me out and ask them to remove it I have

attached a copy of my report it is on page 67 thank you [redacted]

________________________________

Business

Response:

To Whom it may concern:

We would first off like to apologize to this customer for any inconvenience this matter has caused. We certainly would like to assist this customer in any way possible as there is no advantage one way or another to Conicelli in reference to this customers credit. I have contacted our Credit Reporting Provider ([redacted]) and asked them to please let me know when this credit was ran. [redacted] unfortuantely has no record of Conicelli ever running such credit through their reporting center. I am asking the customer to please provide me with a copy that shows exactly what date and time as well as which one of our stores (Conicelli Honda, Conicelli Hyundai, Conicelli Nissan, Conicelli Toyota of Conshohocken, or Conicelli Toyota of Springfield) initiated this credit report along with which bureaus were rub so that I can assist on attempting to have them removed. I would also like the Revdex.com to provide me with information from customer prior complaint [redacted] in case there is information there that will aslo help me to assist customer. I will wait to hear back from the Revdex.com with this information.

Sincerely

Conicelli Autoplex

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I only accept the offer only if they open the attached files and look at page 67 of my credit report that proves that is was ran I have summited this document several times

on page 67 of the attached file it shows them running my report on 12/17/12 2/17/2012 CONICELLI TOYOTA

Automobile Dealers, New [redacted] on my equifax and CONICELLI Automotive [redacted]

Review: Purchased a protection plan which was meant to cover tires and rims, dents, windshield cracks, etc. My car was involved in an auto accident due to no fault of my own, and has been deemed a total loss. Conicelli is refusing to issue a pro-rated refund for the protection plan which is now worthless to me. We were not told that it was nonrefundable during the transaction. If this is a reputable plan, there is no reason to deny a refund. This is what is received after two vehicle purchases. Now that I am entering the car market again, you would think [redacted] would do the honorable thing.Desired Settlement: I only wish for a pro-rated refund of services that cannot be delivered because the vehicle is a total loss.

Business

Response:

We have been attempting to contact this customer via emails and phone messages with no luck.

In order to adress this customer concerns we will need to speak with them.

I can be contacted at ###-###-#### Ext#[redacted] or @ [redacted].

Thank You

Review: The dealership had us put down $500 on a car. They said we would need to satisfy any due monies on the pending gap from a prior loan. The gap company wanted nearly $1000. I advised salesman [redacted] and finance person [redacted] I could pay it in a few days on payday because of the amount. They took back the car and refuse return my calls to refund my $500, which [redacted] had agreed to return to us. Truly a saddening thing to encounter from a company who emphasizes the NICE in Conicelli.Desired Settlement: Give us back our money

Business

Response:

To Whom it May Concern:

Please be advised that I have submitted a check request in the amoutn of $500 to the accounting office this morning for **. [redacted]. We were holding this deposit until we were 100% sure that this customers insurance was going to cover the damage done to our vehicle by the customer and we were informed as of yesterday that the repairs have been covered. Customer should receive this check within 5-7 business days.

Sincerely

Customer Relations Manager

Conicelli Auoplex

Review: My wife and I purchased a car on September 1, 2014 at the Conicelli Autoplex. During the sales process, we told the salesman (Fahd) that my wife was transferring money from one account into her checking account and that would be used as the down payment. Our intention from the very beginning was to have her car payment around $320-$350 per month, which would have been obtainable with her down payment. Fahd told us that we did not need to provide the down payment at the point of sale, but rather we could call the bank that issued the loan within 30 days and have them redistribute the new principle over the 72 month period. We told him that if we could not do this we would just come back up in a week after her money was deposited and purchase the car at that time. He assured us that we did not need the down payment at the time and could adjust the monthly payment as long as it was within 30 days. We ended up buying this car under the assumption that we could apply her down payment a few days later and she would have a manageable monthly payment. When we called [redacted] financial (the issuing bank) on the 16 of September, they told us this was not normal practice and the only way for this to be done would be to have Conicelli close the account and open a new one with the new loan amount. I called Nick (the finance manager who wrote up our contract) and he told me this was not possible at all. When I explained to him that the car was then sold to us under false pretenses, he said he would reach out to the regional finance department to see if there was anything that could be done. This was on September 16, 2014. I followed up with him on September 20th and he told me that he did not have a different answer for me yet. He said he had my contact information and would call me once he received a response. I called back on September 23rd and was told that Nick was with a customer and for me to leave him a message so he could return my call. I did not receive a call. I called Mike (finance manager) on September 24th in hopes of making some progress, but I did not receive a phone call after this attempt. I called Ray (general sales manager), Mike, and Nick on September 28th and left messages for all 3 of them. Mike called me back on September 29th and told me that he passed my original message onto Nick. He then said that Nick has tried reaching out to me, but I missed his call. I never had any missed calls or messages from Nick and was very upset when I was told this is just a matter of phone tag at this point. It is now September 29th and I am at the end of my 30 days I was told I had to adjust my principle and redistribute over the length of our loan. I am writing to the Revdex.com because I was sold a car under false pretenses and I feel Conicelli Autoplex is ignoring my complaint in hopes of making this matter go away. Every message I have left has included my phone number, so there is no possible way my information was not provided. Every message also included me stating,"if you are not the right person to discuss this with, please let me know who I can contact". If Fahd would have just told us at the point of sale that we could not finance the car in this manner, we would have waited a few days and come back to purchase. We are not disputing the amount we paid for the car, and are not disputing the interest rate. We just wanted to be able to lower our monthly payments to the amount we expressed as our desired range when we first bought the car.Desired Settlement: We want to apply the down payment to our principle and have that loan amount distributed over the 72 months of the loan. We do not want anyone to lose their job over this, but we want to gain a response to this matter.

Business

Response:

To whom it may concern: I would first off like to apologize to our customer for any inconveneice or expense this matter has caused them as well as for the lack of response our customer deserved and has not received on this concern on behalf of Conicelli Autoplex. I have spoken with Fah A[redacted] at length in this matter regarding our customers concerns. Fahd has been in the car business for 15+ years and insists that he never made that promise to our customer as he knows that its not possible to do what the customer was asking. Fahd did state that the customer mentioned something in reference to this and stated that he was previously looking at buying a new [redacted] as compared to a used one and the customer advised Fahd that he was told by the [redacted] dealer that he could infact do this and Fahd stated he has never heard of that. Is it possible that there is a confusion as to which dealer stated what? We have contacted [redacted] Financial Services as well and asked if they would flat cancel the fist contract and allow us to submit a new contract with more down money and our request was denied. While I apologze and regret that our customer is in the position the only possible solution that I can see is if the customer goes to their local bank or credit union and takes a loan out against this vehicle with thier desired down money and pays off [redacted] FInancial Services. This laon thru [redacted] Financial Services is a simple interest loan so the only interest owed will be for the time that they have owned the car and not the full term of the loan. If I can be of any further assistance or the customer would like to contact me directly to discuss further I can be reached at [redacted] or ###-###-#### Ext# [redacted]. SincerelyPaul L[redacted]Conicelli Autoplex

Review: I purchased a 2008 Toyota Avalon XLS from Conicelli Toyota on March 31, 2012. I purchased the vehicle with 74,688K miles on it and to date I have 78,704K miles on it showing I barely drive my car as my job provides a rental car for me. On March 23, 2013 I took my car to [redacted] to have my car checked out (the tires primarily as I was having problems with them). After the dealership looked at them they determined that all of my tires needed to be replaced and they stated that my tires were bald and were at 3/32". I was also informed at that time that my car's inspection had expired in February 2013 and that with my tires in the current condition they would not pass the state inspection. I then took my car home and contacted Conicelli Toyota. I contacted [redacted] (Pre-Owned Sales Manager) on Saturday, March 23, 2013 and left 3-5 messages all of which were never returned. Again on Monday, March 25, 2013 I called and left [redacted] another message who finally returned the call. He asked that I bring the car up to Conicelli to have his service team check the tires. I explained to him that my inspection had expired and that I was told that my tires were unsafe to drive on (Conicelli Toyota is 16 miles away from my home in [redacted] which includes highway driving). He said the only choice I had was to get my car to them.

I then decided to contact my Toyota Roadside Assistance to have the car towed to Conicelli, however, they told me they could only tow my car to the closest Toyota Dealership which is [redacted] (the place I had taken my car to on Saturday, March 23, 2013). I then decided to contact [redacted] (which I have) but they told me they could not tow it as my inspection & emissions tests were expired.

Finally, I decided to call around and found [redacted]. I explained to them that I needed to have my car inspected. On Friday, March 29, 2013 I had my car taken to [redacted] to have the inspection performed. When I went to pick the car up they explained to me that my car had JUST BARELY passed the state inspection with my tires and that I would need to replace all of them soon as they were at 3/32" (the same tire tread that [redacted] had stated). They also said with the current tire tread the likelihood of hydro-planning was very high. I thanked them and contacted Conicelli Toyota to schedule a service appointment (being that the inspection & emissions test were now up to date).

On Tuesday, April 2, 2013 I took my car to Conicelli Toyota's Service Department. After about 15 minutes they came back and told me that ALL of my tires were safe and between 4.5-5/32". This is a major concern for me as two places I have taken my vehicle to (including another Toyota Dealership) have both said all of my tires need to be replaced and the dealership I purchased the vehicle from is saying all of the tires are safe.Desired Settlement: My desired outcome would be to have Conicelli Toyota replace my tires with safe ones.

Business

Response:

To Whom it May Concern,

Not sure if my first reply went thru? I would once again like to offer this customer the opportunity to come in to have her tire tread measured with my Service Manager. I cannot imagine how two other companies could both measure these tires at 2 and 3/32nds and we are showing 5 to 6/32nds. I can only assume that either our measurement was wrong or that these other companies are attempting to sell this customer new tires when they are not necessary. We will show customer as we measure them. A new tire normally is 10 to 12/32nds when it is brand new and to has to be @ 50% to be sold as a certified vehicle. The state of [redacted] requires that a vehicle must be at least 2/32nds at time of sale to legally be sold.

Please have customer contact me directly at [redacted] or a [redacted] to arrange a time to have tires remeasured.

Sincerely

Customer Relations Manager

Conicelli Autoplex

Review: I filled out an online application for a used car at Conicelli months prior to October. They contacted me continuously by phone and text messages from the company telling me I was pre approved no co signer needed and no money down. I was hesitant to go but decided to try anyway. I went to the company first on 10/26/13, before going I called and made an appointment to make sure they would be able to help me because I live over an hour away. They didn't hesitate and said it would be fine to come that day. I got to the showroom and waited over and hour for the salesman that had been contacting me [redacted]. When he finally came over to me he said he did not have time to assist me and took me to a man name [redacted] who has absolutely no idea what me and [redacted] had talked about previously. I stressed to [redacted] that I did not have money down or a cosigner, and he said that would be fine. When [redacted] handled my application he said they could not help me that day because the banks were closed and they would not be able to get an approval after I waited basically hours and made an appointment specifically for this reason. He then contacted me back on 10/28 saying we had an approval from a bank Regional Acceptance but my fiance had to co sign which he agreed to do. I traded in my current car and left with the vehicle from Conicelli on 10/28. [redacted] assured me everything was finalized and fine all I had to do was a welcome call from the bank. When the bank called me I found out my fiance was the main loan holder and I was the cosigner which Conicelli did not tell me. Me and my mother share the car and when the bank found out my fiance was not driving the care they looked at it as a straw purchase and did not approve my loan. At this point I had the car for weeks, when they called me and told me I should have never mentioned my mom was driving the car and just should have lied about it. I went back and forth with several people trying to figure out what was going on. The last person I spoke with was a controller named [redacted] that was supposed to call me back in what he said was an "hour" and it has now been several weeks. I have tried to contact him back again in 11/23/13, and I still have not heard anything. I have absolutely no idea what is going on. When I last spoke with the salesman [redacted], that sold me the car he told me he could no longer talk to me about the matter, when he said that I asked for his manager [redacted], he then proceeded to tell me [redacted] would not speak to me either. I left a message for the manager that was at the company that day and he never returned my call either.Desired Settlement: I would like to know where the car I traded in is and what I'm doing with the car I have in my posession now.

Business

Response:

To Whom it May Concern:

I would first off like to apologize to [redacted] for the lack of attention this matter deserved but has not received. I have spoken with [redacted] (Sales Manager) who stated that we never did nor would ever advise anyone to lie to a bank or anyone one about anything, Unfortunately Regional Acceptance would not approve this loan for this customer after speaking with them. We have since placed this loan with another financial institution and will be calling the customer today to have them come in and sign new contracts for the vehicle they are currently driving. Once again I apoligize for any inconvenience or expense this matter has caused them.

Sincerely

Customer Relations Manager

Conicelli Autoplex

Review: the car has been in the shop 2 times and the coolant light is on again its under warranty. the belt was from day one [redacted] said new cars make that sound. to find out the the car needed a new belt. they fixed that and the front end which came down from snow. the next day after getting it out of the shop. the check engine light came on. I called back to service bring it back today which was a Friday I work 12 Hrs, on fri. I asked my daughter if she could if she had a chance she didn't until sat they r full sat it would have to b seen mon at 1. now the car start and cut off. I call back the service guy [redacted] said he could send a tow truck they cant see it until mon. and bring your credit card if u want a rental. I called and talked to a manager [redacted] who got me into a rental on the company. now the car must have ran hot the car has as blown head gasget and they r ordering parts it will b a new car when u get it back 0 miles it will b a new motor. u r getting a new block. at least its under warranty the salesman [redacted] tells me its nothing I can do. its your car and the bank. if u don't pay your credit will b worst. only thing I can do is trade it for u. which I will lose $4000 I just purchased this car that [redacted] put out front and said this is the only car the bank will approve u for with your credit and the amount of money u have down. Im explaining to him if the car is trouble and I just got it. it must had not been inspected. now im told its inspected with a fine comb. I got it back today its making a noise and the coolant light is on again. I cant continue to take this car to the dealer everyday I work. eventually the warranty is going to run out then im in serious trouble. they know this car is a problem.Desired Settlement: I talked with the sales guy. and he told me his story. he brought a car and no warranty transmission went and he had to pay $4000 @ least u have a warranty. its not like your going to a side shop in [redacted]. well u purchased the car. and we cant take it back. the problem is yours and the banks. and if u don't pay its gonna make your credit worst. the only thing we can do is trade it in. I will lose $4000 on this car I had since

Business

Response:

To Whom it May Concern: In reference to [redacted]'s complaint. Customer purchased a 2009 [redacted] on 11/21/13 for $9769.00. At the time of sale the customer chose not to purchase an extended Service Contract but all of our used cars are sold with a "60 Day or 2000 mile Used Vehicle Limiited Warranty". Customer did experience issues with the belt that was replaced as well as the check enigine light coming on which in-turn lent to a blowm Motor. Please see the attached documents which show that these concerns as well as assisting the customer with a loaner vehicle for 15+ days (which is typically the customers responsibility) were all taken care of at a cost of $5521.64 dollars of which the customer was not responsible for any of it. I do not klnow of the conversation between the customer and our Salesperson but the limited warranty does not state anywhere that we will get the customer out of their car and into a new one. If the customer wishes to trade that vehicle in on a newer one we would be more than happy to put numbers together and let the owner decide if the numbers work for them or not and than we must find a finance source that is willing to accept the loan based on the customers credit as well as term and the amount financed. I do apoligize that this customer does not feel as though they have been treated fairly to this point. We have honored our warranty and the customer has a new motor in her vehicle at this time with no out of pocket expense. Please feel free to contact me at ###-###-#### Ext# [redacted] or @ [redacted] if you would like to discuss this matter further. Sincerely[redacted]Customer Relations ManagerConicelli Autoplex

Consumer

Response:

this car has been a problem since I pulled off the lot. I have complained to [redacted] the sales guy about this noise everything I asked he brushed me off. the day after the belt was put on. the same belt I complained about from day one. it should not b making that squil noise. [redacted] said he has a new car and it makes that noise. day after I had belt put on car was quiet. now check engine car wouldn't start had to b towed in [redacted] told me to bring my credit car I would have to pay for car rental. very upset I called the manager who was from the new car side was able to give a rental to my daughter. I was at work until 9 the rental close at 2 dealer at 6 now the coolant light is back on again am I gonna continue to struggle with this car vehicle even after my warranty has expired knowing this was never fully inspected upon arrival. I tried to trade it I was told I will lose $4,000 and need $4,000 to get a different car. this is awful. [redacted] salesman said this is u and the banks problem that wasn't very nice. I never came to this [redacted] dealer I always buy [redacted] this is the worst experience

Business

Response:

In response to the customers latest rejection: I once again apologize that this customer feels as though she was not treated with respect or dignity. You can be sure that Conicelli is committed to providing the best possible service and to making the sales experience a favorable one. We encourage and train each Sales Representative to maintain a professional level of performance at all times. and we are sorry to learn that the service you received was less than satisfactory. Conicelli Autoplex has been in business for 35+ years and prides themselves in treating customers in a fair manner regardless of credit issues which we beleive has led us to be leaders in this industry. At the time this customer was looking to purchase a vehicle we only had one vehicle in inventory that fell in to the parameters that were given to us by the bank. This vehicle was presented to our customer and customer chose to purchase this vehicle. Customer was not obligated to purchase here and could of very easily left without purchasing anything. As for customer stating that it took her to going to the Revdex.com on Jan 28th to get Conicelli to treat her as a customer could not be further from the truth. Please see time line below. Customer was here 4 times and two of them were issues that required repairs and they were 100% covered by Conicelli Autoplex excedding $5500.00 with zero ($0) out of pocket expense to our customer.11/21/13 - Customer purchases vehicle01/08/14 - Customer came in stating squealing noise and we replaced the serpatine belt for $237.21 at no charge to the customer.01/11/14 - Customer came in with a check engine light on and we replaced motor for $5000.00 and provided customer with a loaner at no charge to customer.01/28/14 - Cusotmer writes the Revdex.com02/17/14 - Customer comes in because Blue Coolant light comes on - We went over coolant system with customer as well as checked oil & coolant levels and everything checked out fine - no charge to customer.03/11/14 - Customer comes in stating something is hanging in her wheel well - Reviewed with customer that customer there is no porblem as cusotmer is looking at springs & shocks.As for a better explanation on the cooling system if customer does not want to come here for us to review again, this information is available to her in the owners manual or on-line. Thank you once again for your time.Sincerely[redacted]Customer Relations ManagerConicelli Autoplex

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

what I went threw for a preowned vehicle the additude your salesmen gave me. They weren't giving me nothing for free I never recived the $200 coupon on a used vehicle I didn't see u say anything about that. I was told it was included. I have questioned that how many times. Now that I made so much noise u want to sugar coat. It is what it is . when I first was told a tow truck would be out I was told to bring my credit card or check book. I had a manager from the new side address my problem and get me in a rental I was told a different story on the preown side. Now when they hear my name they r jumping.

Regards,

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Fri, Mar 28, 2014 at 8:29 AM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Mar 27, 2014 at 11:36 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

I told them of the noise day 1. nothing wrong. I came back two days later salesman says his car is new and it makes that noise. finally theres a problem... actually there r several problems.