Conicelli Autoplex

Review: One week before my 30 days of having my vehicle I started receiving phone calls and text with threats for me to bring my car back, because the bank wanted another form of proof of income. I explained to the sales rep that my job only provides electronic pay stubs, and if I have to return the car I will do so. The dealer stated they don't want the car back and they will look into other options. Later I was asked to provide direct deposit statements, during this time I also informed the dealer my temporary tags expire , and I had contacted the sales rep prior to this matter. Once the dealer was provided with the information that was needed. I no longer received phone calls with information about my tags. I.left a voicemail for the party responsible for submitting my information to DMV, I left emails with concerns, and also contacted my sales. Rep. I was informed to drive my car, and the dealer will be responsible for any tickets. I explained that was. A huge convenience, because I will be responsible to attend court for the matter. My temporary tags expired on 10/22/14, and I have not receive any notice on the matter.Desired Settlement: I need a new temporary tags or a complimentary vehicle until my tags arrive.

Business

Response:

To Whom It May Concern:

There was a delay in processing this customer's registration paperwork after she purchased her new vehicle. Customer is an out of state resident, only had a 30-day temporary registration, which has since expired. We have agreed to loan customer a vehicle until she receives her new registration papers. Customer picked up loaner vehicle yesterday 10/30/14.

Paula D[redacted], Customer Relations Mgr

Conicelli Autoplex

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Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Conicelli Toyota mistreats veterans and their families.
A few years ago, my father, a WWII veteran, bought a brand new Toyota from Conicelli Toyota. Recently, he decided to give up driving because of his poor health, so he gave me the car. He took excellent care of his car, always had is serviced at Conicelli, and racked up very low mileage. Every few months, he received something from Conicelli in the mail stating things such as, "we want to buy your car back from you", and "we promise to give you the best price possible", and "we provide outstanding service to everyone".
Since I already drive a new Jaguar XJ, I decided to take Conicelli up on their offer. I called the dealership and spoke to a manager. Based on the VIN number, the records for the car that they had on file, and the low mileage, he told me he would give me approx. $10,500 for the car. So, I decided to take the car in and sell it.
Then, the problems began. My experience with Conicelli Toyota was anything but professional, courteous, or enjoyable. When I first arrived, I was met by a rather rude sales person. He greeted us with a sour look on his face, no smile, no handshake - nothing to indicate that he appreciated us as a potential customer. He began our "business relationship" by ordering me around - "give me your title" - "give me the key to the car" - "move the car around front so that someone can look at it". Never once did this person say please or thank you.
Since I just wanted to sell the car and be done with it, I did as he "ordered". Then, my wife and I sat there for a very long time, waiting, and waiting, and waiting. Then, this guy comes over to us, practically throws my title back at me, and says, "the manager will give you $8000 for the car".
WHAT? First, the offer was $10,500. Now, for no reason. It's $8,000? No one in the dealership even looked at the car. No one opened the doors, looked under the hood, or took it for a test drive. Thus, they were basing this "new" offer on the same exact information that they got from me over the phone. Clearly, this is a ploy that they use to "get you into the dealership" so then can then low-ball you. For the record, this car, in this condition with this mileage, is worth approx. $13,000 according to the Kelly Blue Book, and all other ratings.
Of course, I was immediately insulted and realized they had lied to me, so my wife and I left.
Here comes the "good part".
This guy - this loser sales person - chases after us in the parking lot, yells some rather choice words, says "F_ _ _ you" to us, then shoots us the middle finger.
Wow. Not sure what to say about.
Making matters a little worse, when we called to complain, "that" department (the used cars department) would not answer the phone (clearly, they were screening their calls). So, we were forced to call a different department. We spoke to John H[redacted], a manager. While he seemed upset and concerned, he was not the most professional person to deal with either. Several times, he "warned" me to stop talking over him so that he explain the situation to me! Really, John. As if you were there, and now you are going to tell me what happened? This guy H[redacted] literally said he wasn't even sure if this entire situation even happened, and he would have to pull the video tapes to confirm it!
Wow, again. As if I even have the time or the desire to fabricate such a story. Here is the icing on the cake - my wife took a picture of this guy as he was shooting us the middle finger. You can guess where that photo is going. Yep, "social media" - thus, everyone will be able to see just how terrible these people at Conicelli Toyota treat their customers.
I've been dealing with Main Line Jaguar for over 20 years, and I have NEVER, EVER had anything like this happen!
Yet, my father, a 90 year old World War II veteran, took his car to them faithfully for years. If for no other reason, one would think that Conicelli Toyota would treat me (his son) with more respect. After all, they would have simply turned the car over for a profit. Moreover, shooting the middle finger at me and my wife shows a complete lack of respect. It's difficult for me, as someone who employs over 840 people at my firm, to understand how they can afford to keep such people on their payroll. Clearly, this situation does nothing but seriously damage Conicelli Toyota's reputation and brand.
Bottom line: AVOID CONICELLI TOYOTA AT ALL COSTS. THEY LIE. THEY ABUSE THEIR CLIENTS. AND, THEY DISRESPECT EVERYONE THAT DISAGREES WITH THEIR LYING AND ABUSIVE BEHAVIOR.

Review: I had my car serviced at conicelli Honda and was charged a $149.25 diagnosis fee. conicelli's policy is to waive diagnosis fees for customers who proceed with repair work. I brought this to their attention and they only agreed to refund me $100.

conicelli stated that I agreed to the diagnosis fee. I only agreed to the diagnosis fee when they told me that Honda would pay for the repairs and all I would have to pay for is the diagnosis fee. when all was said and done I paid for all the repairs so conicelli should refund me the diagnosis fee in its entirety.Desired Settlement: I want conicelli to refund me $49.25.

I also want other consumers to know of this complaint.

Business

Response:

[redacted]

I was sorry to learn of the situation you encountered with your vehicle at your most recent service as well for any inconvenience or expense you may have incurred. You can be sure that Conicelli is committed to providing the best possible service to all of our customers. I could not agree with you more that you should not have been charged the $49.25 diagnostic fee if the repair was completed here. I will personally see that a check request is submitted today for the $49.25 and mailed to you. You may be certain that every step will be taken to prevent a possible reoccurence. Thank you once again for bringing this manner to our attention and giving us the opportuinity to improve on our dealerships operations.

Sincerely

Customer Relations Manager

Conicelli Autoplex

Review: I purchased a "Nissan Certified" used 2011 Nissan Altima at said dealership. After washing the vehicle for the second time, approximately 2 months after purchase, I noticed a large amount of paint chips on the vehicle that did not appear there at the time of purchase. Pitcures taken the day of purchase indicate the same. I took the vehicle back to dealership to see if this was a warranty issue with the paint. The service manager said it was paint damage and not a warrany issue. I then took this complaint directly to Nissan and they also claimed it was paint damage and not a warranty issue. I again tried to rectify this issue with the dealership. I spoke to **. [redacted] (customer relations manager). He once again said it was paint damage along with [redacted] (Service Manager). **. [redacted] offered me the "employee" rate to have my damage repainted, which amounts to $10 off of labor per hour. Since this damage did not appear at the time of the sale and there is far too much damage to say it happened in less that 2,000 miles driving, it would appear to me that this damage was at some point was masked prior to the time of sale.Desired Settlement: I would like the dealership to cover the cost of having at the very least the hood of my vehicle re-painted.

Business

Response:

Attached please find our correspondense with [redacted] purchased a "Used" 2011 Nissan Altima with 20,619 miles on March 23, 2013. I cannot explain how these paint issues happended but as I told **. [redacted] we do not attempt to hide or mask damage to deceive our customers. We have been in business for over 33 years and pride ourselves on taking care of our customers. We made every attempt to see if this damage could be covered under factory warranty but Nissan Motor Corp denied any warranty assistance after sending out a technical field rep to inspect vehicle. I have offered [redacted] a discounted labor rate to repaint vehicle which he does not feel is enough. While we regret that this customer is not happy with our offer for a reduced labor rate our position stays the same and we will not honor customer request to have hood repainted at no charge to customer. We again welcome customer to come in and get an estimate for repairs.

Sincerely

Conicelli Autoplex

**. [redacted],