Conklin Products

We have sent a full refund to the customer along with our apologies

My name is [redacted] I am the General Sales Manager at Tom Gill ChevroletI have spoken to Mrs [redacted] and apologized for the miscommunicationMrs [redacted] has since purchased another vehicle therefore we could not rectify the situationPlease close this caseThank you, Respectfully, [redacted] General Sales ManagerTom Gill Chevrolet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The car I bought, I still do not have lender paperworkThe car is broken down on the highway, the transmission mounts broke off and the transmission is halfway outI do not have platesI have been up twice now and no one has helped meI am done with this companyI will be towing the car to their lot with the keys and it will stay there [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

To Whom it may concern, We understand the gentleman's complaint, but this is why we can not honor his request:Although our advertisement is we will "beat any competitors advertised price on a comparable vehicle" we do need proof of an advertised price as well as have a comparable vehicle.In this instance the gentleman returned AFTER purchasing a truck at another dealership and requested we pay him $He did not provide the competitors written advertised price, nor did we have a comparable vehicle with that trim package, and we were never given the opportunity to match the price.Thank you,Respectfully, [redacted] General Sales Manager Tom Gill Chevrolet

The "Tire Rewards" program that Tom Gill Chevrolet offered during that time period came with specific rules The contract rules stated that you must do your scheduled maintenance work at Tom Gill Chevrolet in order to qualifyNot only were those requirements not met, Ms [redacted] didn't do any service with us Attached is the actual contract signed by Ms [redacted] stating the rules It is unfortunate that we cannot give her tires, but we will assist her in securing tires at our cost to show that we do care! [redacted] General Sales Manager Tom Gill Chevrolet [redacted]

We have spoken to [redacted] & hope that we are able to come to an amicable resolution Our General Sales Manager, [redacted] r, has been in contact with her He has addressed the gift card issue and mailed one out to her He is also in communication with her on finding the right vehicle We look forward to a continued relationship with our customer!

We have honored many tire replacements for people who have followed the guidelines of the programThe customers who have chosen not to follow the guidelines have forfeited the tiresIt would not be appropriate to allow replacement of tires to a customer who chose not to follow the guidelinesPlease see the attachment that was signed by the customer at the time of the purchase of the vehicle

After researching this issue, we would like to apologize to the customerWe have read all text messages between all parties and listened to phone calls to find out why you indicated that the wrong car was shown to you when you came inDuring the texts we read, the customer indicated that she wanted to see the more expensive vehicle because her husband wasn't interested in looking at the one that was within their 15K budget because of the milesAt no time was it ever indicated to the customer that we would come down on the price of the more expensive vehicle to make it fit in her 15K budgetThe vehicle before taxes, title and license was clearly marked at 14,and at no time was it ever marked anything other than thatWe have left a voicemail for the customer and have had no return call as of yetWe are more than willing to sell either vehicle at the prices they were listed but we will not sell the vehicle she is indicating at a discounted price that was never discussed.Thank You, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Originally, my husband and I were shopping for a vehicle in the $12,range out the door with taxes and title includedThe increase in price they are referring to was the fact that we increased our out the door total to $15,Prior to the day in question, I was contacted that the had a Equinox with 75k milesI went out to see it before it was cleanedThe vehicle was trashed! The inside was the dirtiest, grimiest, vehicle I've ever been in! It had WHOOP WHOOP decals all across the windshield and a smaller one on the backMy sales associate had to go wash his hands before helping me, from being in the EquinoxWhen I adjusted the seat my fingers got sticky goo on itSo my husband did not want that vehicle because we were concerned if they took such little regard for the interior, we didn't want to chance how they maintained the mechanics of the vehicleI wanted to see an the Equinox advertisedWe had no idea how much tax and title would beNo one had counseled us on what that would look like on more than $12,When I I texted, I clearly stated my intentions of getting out the door at $15,Please see text: Todd this is TrinaYou have a Equinox LSfwd sport utility silver in color for $14,I have a check in my hand and my husband is wanting to purchase tonightThe check is made out for $15,You know that's more than we planne to spendMy question to you is can you CLOSE the deal on the above suv TONIGHT for not a penny more than $15k? Otherwise, he's going to purchase somewhere else?? His response: I am not currently at work When you come in please ask for Rodd I will let him know you are coming in My response:Is that the guy we worked w the other day? We REALLY liked himHe and my husband talked a long time about the Equinoxhis response: YesHe knows your coming in.My response: OkCan u ask him to check on all this? Sorry to bother u at home??his response: He knows the details And it's not a problemThey did bring the wrong car into the bayIt was similar, but was a newer modelI got nervous when I saw that and gave them the opportunity to fix it prior to test driving the vehicleI told the manager to find us help, and more importantly, told him the very same thing about the $15,out the door and that if it wasn't possible, we didn't want to waste our timeThat's when he just smiled at us and said he'd go get the keys and someone to test drive it with usSo I maintain that Tom Gill Cheverolet advertises their customer service nearly as much and possibly more than their cars! I maintain that they did not provide good customer service or hold true to their implied promises of being able to provide that vehicle at $15,out the doorIf my salesman had told me there was no way that could happen, instead of saying they understood and it's ready to go, my husband and I would never have botheredClearly the responder did not have all the informationIt is unfortunate such a good reputation on the outside is hallow on the insideI've spoken to several other people who have had poor customer service experiences with this companyThey need to stop advertising how great it is! Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is was not able to be resolved, since I have since purchased a vehicle elsewhere. I was told these types of issues are discussed in meetings so they do not happen again and was given an apology. There was nothing more the general salesman could do. I suggested to stop making claims of excellent customer service and a superior buying experience, if they cannot make good on that. So, as it is, I have to accept the apology and move on. Regards, [redacted] ***

I am not certain that it is something I am seeking from this BusinessHowever better service and reasonably priced repairs would be my requestHowever, if they are not going to do that the least they can do is be caring and respectful to their customersHorrible service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the emails the company has sent me, M** refuses to give me my car backI am no longer doing business with this crooked companyThe only think I want is this sonic goneIt is a horrible worthless car from a horrible companyAs I told M**, I haven't received any paperwork from anybody and after months you think I should haveThe only way to get me to be quiet is to take the sonic and give me my SaturnIf they are worried about the $2,I will pay it before they do thisBut this is the only way to resolve the issue
Regards,
*** ***

To Whom it may concern,We have had numerous conversations via e-mail and phone with Miss ***, which I would be happy to shareThe facts are Miss *** purchased a car from us on February 26thShe traded a car in which we gave her $for with the title in someone else nameShe also wrote
us a check for $2,which we were willing to hold until March 11th, which on that date we deposited that came back with insufficient funds We don't hold checks for days.Those are the simple facts.We are not willing to take back the car she purchased, but we are willing to assist her with the mechanical problems she is havingAs to the car she traded in, we are getting it back so she can buy it for the amount we gave her.All we ask is that she either make the title good or pay us what we gave her for the trade which she can have back, and pay the money for the bad check.Any questions please call me.Thank you,Respectfully,*** *** General Sales ManagerTom Gill Chevrolet***
***

The original repair on the belt and tensioner where installed in 3/with 29,milesThe customer returned in 5/with 53,miles on it with the tensioner broke againWe summited for GM to assist with the repair and they didThe seat was repaired in under a recall and in there
was a bolt that had broken offThis need to be sent to our Collision Center to be repaired due to where it was and the repair required it to be welded inThis did take longer than we thoughtThe vehicle did have to come back with another problemThere was a down load for the fix but the battery did not have a enough voltage to be able to do the down loadThe customer did pay to have the battery installedThe car did experience the problem again after the down loadThe customer called in asking for me 9Mark F*) telling me that she was upset and her car was at another dealershipThey wanted to charge her and I asked her to please bring it to me and we would repair it at no costShe did bring us the car and we repaired it at no costI told if she had any other problems please call me right awayI have not heard from her so I hope everything is fixed with her car. Mark F*
***

To whom it may concern,Tom Gill Chevrolet is taking care of the complaint filedWe have ordered rims for Mrand Mrs***'s carWe also have done a front end alignment as wellAll at no charge.Hopefully this shows our heart is in the right place!Thank you,Respectfully,*** ***
General Sales Manager Tom Gill Chevrolet ***

Miss *** bought a car from us on February 26th, She wrote us a bad checkShe didn't have title to the car she traded inSince then, she has made the check good and bought back the car she traded in.We can't take back a car that was purchased months agoIt doesn't belong to usIt belongs to her and the lender who approved the loan.Respectfully,*** ***General Sales ManagerTom Gill Chevrolet***

Customer was contacted directly and was given $service credit and accepted this offer as fairThis claim should be settled nowThanks so much!

We have honored many tire replacements for people who have followed the guidelines of the program. The customers who have chosen not to follow the guidelines have forfeited the tires. It would not be appropriate to allow replacement of tires to a customer who chose not to follow the guidelines. Please see the attachment that was signed by the customer at the time of the purchase of the vehicle.

I am not certain that it is something I am seeking from this Business. However better service and reasonably priced repairs would be my request. However, if they are not going to do that the least they can do is be caring and respectful to their customers. Horrible service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The hybrid battery still will not hold a chargei voiced my concern when I picked the car up the 4 th time I was told it wasn't driven enough to charge it. I drove it for the weekend called left a message on the following Monday, I received a call back telling me that they were checking with the service tech and would get back to me. I have not heard back from anyone at Tom Gill