Conklin Products

[redacted]Thank you for...

speaking with me. The day the complaint was sent to the dealer, I received a call from Mark V[redacted] and we went over my complaint and the concerns I had with his business. In our conversation as we were going over this complaint, he reviewed my service order and there was one totaling over $300 to repair a tear in the hose. He stated that this is something that Chevy would pay for and that the dealership could process and issue me a check. Mark was working with his service manager on this as well and informed me to give them a call back to check the status, I have done so last week and today, left messages and he has not returned any of my calls. The last call the lady that answered the phone was transferring me to someone above Mark, however I received their VM, so I just called you. I am not certain what I did or if he can not do this he will not just say no. I only discussed my concerns when he called me, never asking for anything, he offered this and now will not return any of my phone calls. I am so sorry to be a pain, just seems like I am having the worst luck with businesses here.

To Whom it may concern,       We understand the gentleman's complaint, but this is why we can not honor his request:Although our advertisement is we will "beat any competitors advertised price on a comparable vehicle" we do need proof of an advertised price as well as have a...

comparable vehicle.In this instance the gentleman returned AFTER purchasing a truck at another dealership and requested we pay him $500. He did not provide the competitors written advertised price, nor did we have a comparable vehicle with that trim package, and we were never given the opportunity to match the price.Thank you,Respectfully,[redacted]                                                                                                                                                                                                                                                                                             General Sales Manager                                                                                                                                                                                                                                                                           Tom Gill Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] 
Regards,
[redacted] When we asked if having an oil change would void our warranty they said no, at that point they should have said but it will void the tire warranty. I can't guess what warranty they are referring to.  Why would I have all my maintenance done there for three years and then just not? That makes no sense and I will not back down until I get MY tires!

We have spoken to [redacted] & hope that we are able to come to an amicable resolution.  Our General Sales Manager, [redacted]r, has been in contact with her.  He has addressed the gift card issue and mailed one out to her.  He is also in communication with her on finding the...

right vehicle.  We look forward to a continued relationship with our customer!

My name is [redacted]. I am the General Sales Manager at Tom Gill Chevrolet. I have spoken to Mrs. [redacted] and apologized for the miscommunication. Mrs. [redacted] has since purchased another vehicle therefore we could not rectify the situation. Please close this case. Thank you, Respectfully,[redacted]General Sales ManagerTom Gill Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received M[redacted] response and feel that Tom Gill Chevrolet is responsible for my missing GPS because I was on Tom Gill's property. I just want my GPS given back or reimburse me for the cost of buying a new one. I am not trying to make money I just want my GPS returned. I told the receptionist the day I picked up the vehicle that my GPS was missing. I have called M[redacted] at least 5 times to try to fix this. I was told mark was going to address the issue and speak with Tom Gill and have never heard back from them since. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The car I bought, I still do not have lender paperwork. The car is broken down on the highway, the transmission mounts broke off and the transmission is halfway out. I do not have plates. I have been up twice now and no one has helped me. I am done with this company. I will be towing the car to their lot with the keys and it will stay there.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The "Tire Rewards" program that Tom Gill Chevrolet offered during that time period came with specific rules.   The contract rules stated that you must do your scheduled maintenance work at Tom Gill Chevrolet in order to qualify. Not only were those requirements not met, Ms [redacted] didn't do any...

service with us.    Attached is the actual contract signed by Ms.  [redacted] stating the rules.   It is unfortunate that we cannot give her tires, but we will assist her in securing tires at our cost to show that we do care!    [redacted] General Sales Manager Tom Gill Chevrolet [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for...

a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you very much for your assistance.  Please close this complaint file. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is was not able to be resolved, since I have since purchased a vehicle elsewhere. I was told these types of issues are discussed in meetings so they do not happen again and was given an apology. There was nothing more the general salesman could do. I suggested to stop making claims of excellent customer service and a superior buying experience, if they cannot make good on that. So, as it is, I have to accept the apology and move on.   
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi my name is [redacted] I am the Service and Parts Director with Tom Gill Chevrolet. I spoke with this customer yesterday in my office. He told me that when he bought his car he asked the salesperson that when his four free oil changes that GM paid for where up and he chose to have them done...

somewhere else would that void his warranty on his car. He was to no it would not void the warranty on his car and that is correct it will not void the warranty. What he is talking about is at that time when a customer bought a vehicle from us the where given a Loyalty Tire Certificate. That Certificate clearly state that the customer MUST have all his services done at Tom Gill Chevrolet in order to get the free tires. I explained that to the customer and showed him a copy of the certificate that they had signed and his response to me was you expect me to read that. They have not been in for service sense  November of 2015 and have not had the services that need to be done to keep in line with the requirements of the certificate. The customer was informed that the tires would not be covered under the Loyalty Tire Program.

First off I want to say I am sorry if you left me a message I did not get it. Tony has filled for reimbursement from General Motors and that usually takes 60 to 90 days. I have aske my warranty clerk to please follow up with this and give me a up date. I also will call the customer today. It is 3:05 pm and will call right now. Mark F[redacted]

We have sent a full refund to the customer along with our apologies.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

After researching this issue, we would like to apologize to the customer. We have read all text messages between all parties and listened to phone calls to find out why you indicated that the wrong car was shown to you when you came in. During the texts we read, the customer indicated that she...

wanted to see the more expensive vehicle because her husband wasn't interested in looking at the one that was within their 15K budget because of the miles. At no time was it ever indicated to the customer that we would come down on the price of the more expensive vehicle to make it fit in her 15K budget. The vehicle before taxes, title and license was clearly marked at 14,992 and at no time was it ever marked anything other than that. We have left a voicemail for the customer and have had no return call as of yet. We are more than willing to sell either vehicle at the prices they were listed but we will not sell the vehicle she is indicating at a discounted price that was never discussed.Thank You,[redacted]

We have had contact with this customer. It was brought to our attention a few days after he had picked up vehicle. Our repair orders state that Tom Gill Chevrolet is not responsible for items left in vehicles. Our service department see about 75 cars a day and we have not had any complaints of items...

missing out of them. I feel we have very honest people that work here and we take pride in the service we provide to our customers. If this was a on going problem we would be addressing it and correcting it. This is the first time that I have heard about anything missing from customer cars. [redacted]

To whom it may concern,It is unfortunate that the problem with the vehicle was not a covered component under the warranty. We did make an effort to help fix the problem outside of the warranty.As to the refund I genuinely apologize for the time it took to respond to your cancellation request. The...

refund should have been executed in a timely manor. I understand that it has since been processed.Any questions going forward, please call me.Thank you,Respectfully,[redacted]General Sales Manager[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Originally, my husband and I were shopping for a vehicle in the $12,500 range out the door with taxes and title included. The increase in price they are referring to was the fact that we increased our out the door total to $15,000. Prior to the day in question, I was contacted that the had a 2011 Equinox with 75k miles. I went out to see it before it was cleaned. The vehicle was trashed! The inside was the dirtiest, grimiest, vehicle I've ever been in! It had WHOOP WHOOP decals all across the windshield and a smaller one on the back. My sales associate had to go wash his hands before helping me, from being in the Equinox. When I adjusted the seat my fingers got sticky goo on it. So my husband did not want that vehicle because we were concerned if they took such little regard for the interior, we didn't want to chance how they maintained the mechanics of the vehicle. I wanted to see an the Equinox advertised. We had no idea how much tax and title would be. No one had counseled us on what that would look like on more than $12,500. When I I texted, I clearly stated my intentions of getting out the door at $15,000. Please see text: Todd this is Trina. You have a 2014 Equinox LSfwd sport utility silver in color for $14,992. I have a check in my hand and my husband is wanting to purchase tonight. The check is made out for $15,000. You know that's more than we planne to spend. My question to you  is can you CLOSE the deal on the above suv TONIGHT for not a penny more than $15k? Otherwise, he's going to purchase somewhere else. ??  His response: I am not currently at work.  When you come in please ask for Rodd.  I will let him know you are coming in.
My response:Is that the guy we worked w the other day? We REALLY liked him. He and my husband talked a long time about the Equinoxhis response: Yes. He knows your coming in.My response: Ok. Can u ask him to check on all this? Sorry to bother u at home. ??his response: He knows the details.  And it's not a problemThey did bring the wrong car into the bay. It was similar, but was a newer model. I got nervous when I saw that and gave them the opportunity to fix it prior to test driving the vehicle. I told the manager to find us help, and more importantly, told him the very same thing about the $15,000 out the door  and that if it wasn't possible, we didn't want to waste our time. That's when he just smiled at us and said he'd go get the keys and someone to test drive it with us. So I maintain that Tom Gill Cheverolet advertises their customer service nearly as much and possibly more than their cars! I maintain that they did not provide good customer service or hold true to their implied promises of being able to provide that vehicle at $15,000 out the door. If my salesman had told me there was no way that could happen, instead of saying they understood and it's ready to go, my husband and I would never have bothered. Clearly the responder did not have all the information. It is unfortunate such a good reputation on the outside is hallow on the inside. I've spoken to several other people who have had poor customer service experiences with this company. They need to stop advertising how great it is!
Regards,
[redacted]