CONNECT, powered by American Family Insurance Reviews (%countItem)
CONNECT, powered by American Family Insurance Rating
Address: 3500 Packerland Dr, De Pere, Wisconsin, United States, 54115-9034
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Han
My wife somehow had a parking ticket when she pulled in to drop off our kids at the no-parking zone at the school. The zealous traffic cop who had nothing better to do but to give her not-a-warning but a ticket and labeled it "minimum speed, impeding normal flow of traffic." The old Ameriprise had been great to us, but the new one "Connect" insurance company was so UNREASONABLE. This so-called "Connect" used this as an excuse to raise our premium about $250 dollar more, labeling it as "speeding." I called in to explained what happened, and even talked to a supervisor but all the rep and the supervisor said was that there was nothing they could do to help and talk to DMV, not them. I was quite upset so I forgot to ask for their names, so the second time I called in to find out whom I spoke with, the 3rd rep gave an ostensible reason that he could find the names of the two previous ones. This new Connect insurance company left me a terrible impression that all they want to do is to MAKE MONEY; they DON'T CARE about COVID and any hardship that their customers might going though.
I have been a policy holder with Ameriprise Insurance costco for Home and Auto insurance for more than 15 years .
My policy always had the written deductible of $1000 for property and hail and wind damage .
My policy number - ***
All along I was under the impression that policy had the deductible of $1000 , but Ameriprise changed the policy deductible to 2% of the dwelling cost of my property which accounts close to 6K , which is the normal cost of roof replacement and effectively avoiding any claims for roof damage for the house.
Accordign Ameriprise, the change of deductible was sent thru regular postal mail, which could have been easily missed out or noted among different things about the policy statement.
I understand if it is a new policy with the policy holder is aware of this change, but this is for an existing policy when the deductible gets arbitrarily changed with the written permission or the vocal authorization the customer is totally caught blind sighted when the real incident happens .
When I filed for the claim for roof damage, now Ameriprise is quoting the change of deductible which got changed inbetween and denying the claim .
Any policy coverage on the deductible which is kind of arbitrary and totally discounts the entire loss if almost equivalent to denying the claim on the whole coverage .
I would like to check this and confirm whether this legal and any remedial action can be done to recover the cost?
Thank you for sending the complaint filed by Mr., which we received on May 14, 2020.We understand that you would like a detailed explanation surrounding the changes in how wecover windstorm and hail losses. We appreciate the opportunity to respond.We have changed the deductible we offer for windstorm and hail coverage. Based on the roof type, age ofthe roof, and dwelling coverage limit, the windstorm and hail deductible available for Mr.’s policy renewal beginning August 22, 2019, was a 2% deductible ($6,026).On July 10, 2019, we mailed the August 22, 2019, to August 22, 2020, renewal offer to Mr. at his ***, *** address. The declaration page included in the renewal packageindicated that the Windstorm/Hail Deductible was 2% ($6,026). Also included in the renewal packagewas the “Notice of Policy Change” information letter along with the Windstorm/Hail DeductibleEndorsement.Our policy booklet, which outlines our coverage agreement, states “We agree with you, in return for yourpremium payment, to provide insurance subject to all the terms of this policy. The coverages provided,the limits of our liability and the premiums are shown in the declarations of this policy.”On August 22, 2019, we processed the first of eleven installments for his renewal, which is acceptance ofour renewal offer.Mr. reported a claim to us that occurred on May 3, 2020, when his roof sustained haildamage. We spoke with him on May 5, 2020 and explained his policy coverage along with theWindstorm/Hail Deductible which is calculated as 2% of the dwelling coverage, Coverage A, on thepolicy, or 2% of $301,300 which totals $6,026.00.On May 12, 2020 we spoke with Mr. and explained that the amount of the replacementcost estimate, $5,894.96, did not exceed the deductible amount of $6,026 and, therefore, no paymentwould be issued for this loss. We trust we have addressed all the concerns, but if you have any questions about this information, youmay contact me at , Option *.
Hello-
We stand by our original response. The declaration page included in the renewal package indicated that the Windstorm/Hail Deductible was 2% ($6,026). Also included in the renewal package was the "Notice of Policy Change" information letter along with the Windstorm/Hail Deductible Endorsement.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The response doesnt answer the business practices or getting the confirmation from the customer before changing any policy details. It is again trying to justify their implicit assumption . There was no attempt made by the company to reach out to the customer digitally or verbally to get their consent. This was arbitrary change in the policy sent thru postal mail with out really knowing customer received or acknowledged it. This kind of business practices need to be highly discouraged and the businesses should be held accountable for their malpractices..]
Regards
I am a Costco Member and been with Ameriprise Insurance for over 7+ years. In Nov 2019, my new truck bumped into an object in a driveway and filed a claim through Ameriprise, they were quick cutting us a check of about $1900 to repair our truck (no 3rd party damage/cost). In May 2020, we received the new bill and the premium increases almost 100% from $2282/year to $4308/year. I spoke to Ameriprise representatives and they said this incident will impact my premium for the next 6 years. I understand my premium will be increased but I still can't wrap my brain around how is 100% increase for 6 years calculated? That is $12,000 penalty overtime for a long term customer that files a $1900 claim with no 3rd party involvement. I let the #s speak for my disappointment.
My husband and I currently have an insurance police for our vehicles through Ameriprise soon to be Connect. This company has not only unannounced a 45% price increase last year. Just because we are Delaware residence. But I was struck by a Felony level Drunk Driver and my vehicle was totaled by them. They have been horrible at their valuation of the vehicle. They use a company that has multi state lawsuits against them to value vehicles. So on top of the stress of loosing a vehicle and the need to purchase another one . This company has refused to budge and acknowledge they are providing a low quote on the value of the vehicle. The CCC corporation that is incorporated in Delaware is known to call dealerships and ask what the lowest price is they may take for a vehicle. That is the amount they provide the insurance company, when in reality the vehicle was valued at 45 percent more and sold for that or more as well. In short the insurance company is providing the VICTIMS of accidents with lower amounts for their vehicles that does not even give them enough to purchase something of the same year. So both this insurance company and the CCC corp are at fault for hurting victims of accidents more then what they already have been. Their claim reps are horrible and script driven only. On top of the low value amount, the other driver was not insured . They refuse to provide the uninsured motorist deductible. They have seen in the data base that their is no insurance at all under the VIN number, registration or owners name. Yet they say that the police will do further investigation to find it. I can say for on the job experience that this is not the case. A list of traffic violations including no proof of insurance was issued and the future court date (possibly six months to a year out) will determine it yet again. This insurance company and the CCC is detrimental to victims in their time of need. We can not even think about getting a vehicle at this point because of how they are conducting business and not even budging on a better evaluation or that they are wrong.
Thank you for sending the complaint filed by Ms. ***, which we received on March 25, 2020.We understand that she disagrees with our decision regarding the claim. We appreciate the opportunity torespond.Ms. was driving her 2011 Subaru on March 12, 2020, when she proceeded to cross through anintersection and was struck by an oncoming driver who made a left turn in front of Ms. striking theinsured vehicle.The repair cost to Ms. vehicle was not economically feasible, therefore, we categorized the 2011Subaru as a constructive total loss. We contacted her on March 17, 2020 and explained the evaluation ofher vehicle as follows:Owner retained offer:Gross ACV: $6,472.00Salvage Value: ($1,332.00)Net Value: $5,140.00Deductible Amount: ($ 500.00)Total Amount Due: $4,640.00Non-owner retained:Gross ACV: $6,472.00Deductible Amount: ($ 500.00)Total Amount Due: $5,972.00Ms. told us the vehicle had new tires and remote start. We explained we would certainly considerthose items upon receipt of documents reflecting the new tires and the option of remote start. We spokewith Ms. on March 17, 2020, and she expressed concern about the evaluation of the Subaru as sheopined it did not adequately reflect the value of the vehicle. The insured in particular, asked that weremove 4 comparable vehicles as they had under 100,00 miles. The insured vehicle, at the time of the loss, had an odometer of 155,863. We re-ran the evaluation without these vehicles and the gross actualcash value returned lower at $6,286.We spoke with Mr. on March 19, 2020 who advised that he had concerns about the vendor we wereusing for the evaluation. We offered that he could discuss that with the file supervisor, and he declined.We also explained the Appraisal Clause in his auto policy that provides guidelines for resolving vehiclevalue disputes. He also declined this option. Mr. explained that he was interested in presenting hisclaim to the responsible party.On March 20. 2020, we received photos of the remote start key fob from Ms.. We reran theevaluation of the insured vehicle and increased the gross actual cash value to $6,525.We spoke with Mr. on March 24, 2020 and learned he wanted to use the Appraisal Clause in theauto policy. The clause reads as follows:Part IV – Coverage for Damage to Your VehicleAppraisal1. If we and you do not agree on the amount of loss, either may demand anappraisal of the loss. The request for appraisal must be done within 60days from the date of dispute. In this event, each party will select acompetent and impartial appraiser. The two appraisers will select anumpire. The appraisers will state separately the actual cash value andthe amount of loss. If they fail to agree, they will submit their differencesto the umpire. A decision agreed to by any two will be binding. Eachparty will:a. Pay its chosen appraiser; andb. Bear the expenses of the appraisal and umpire equally.2. We do not waive any of our rights under this policy by agreeing to anappraisal.On March 25, 2020, we confirmed the appraisal information with Ms. who said she would email usthe identity of their appraiser. We explained to her that the two appraisers would come to an agreement onthe actual cash value of the 2011 Subaru and that is the final binding settlement. We also confirmed thatMs. does not have a receipt for the tires she said were replaced on the vehicle.In order to ensure we were providing our insured with best in class service, we reached out to localdealers in Ms. geographical area to obtain vehicle value quotes. We obtained quotes from threedealerships in the insured’s location and the average of those quotes was $7,294. Therefore, we amendedour settlement offer to Ms. and successfully reached Mr. on April 2, 2020 and presented ouroffer. We also explained to Mr. that if the offer is accepted, we will reimburse the appraisal feesthat were incurred. Mr. asked that we email the new evaluation to him which he would review andcontact us with his decision. That material was sent, and we are currently awaiting the policyholder’sdecision.In addition, Ms. commented that we have refused to pay her Uninsured Motorist Property Damage,UMPD, deductible. We explained to Ms. that she has coverage for UMPD, if the other party isfound to be uninsured. We further explained that her $500 Collision deductible applies to all claims, andif the other party does not have insurance, her deductible would reflect the UMPD deductible of $250.The police report was obtained, and it lists the claimant insurance as: “No Proof of Insurance”. Therefore,we sent a request to the other party to obtain their insurance information as well as a certified letter requesting this information. If we do not receive a timely response, we will review the claim forapplication of the UMPD coverage and deductible.We trust we have addressed all your concerns, but if you have any questions about this information, youmay contact me at , Ext. ***.Sincerely
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
They have lied in the response. They have not at all taken the new tires or any new work done in the valuation amount. They are still claiming the other party has insurance when they do not. They still refuse to give the names and full information on the "dealers"in the area that will produce a vehicle for that value. They are disregarding the NADA value of the vehicle completely. They refused to entertain the rear back up camera in the items that are in the car as factory extra. This company is a horrible insurance company. They are using ccc one Corp and purposely undervalued my vehicle. The NADA value is 8100 and that doesn't even include the week old tires ,the new water pump and belts, the new brakes the new battery and the new hydrologic lift in the tail gate and new spark plugs. The adjuster in lack of better words told me to eat it that they will not give any of the 2200 back that had been put into the vehicle. Their response is full of holes and lies. I do not agree with it at all. I guess we just have to keep going back and forth. I have already spoken to an evaluation adjuster. That should have been sent in an email by that company. They even stated 8100 is fair but due to the work I should get something more for that.
Regards
We stand by our compliant response.
thank you
I had a homeowners hazard insurance policy with Ameriprise for a year. They clamed they receieved the second annual premium payment ($1,169) late from my mortgage provider despite the fact that it was sent before the date. They canceled my policy and had only attempted to contact me one time by phone before this. They refunded the payment and I set up a new policy with another company for hundreds of dollars less per year.
Now, I just received a letter from a debt collection agency stating I still owe Ameriprise Insurance $1,169. The payment they had refunded to me because they canceled my poilcy. $1,169 for a future year of coverage despite not being insured by them anymore. This seems illegal, but if nothing else completely irresponsible and unethical.
I'd like to look into this. Can you send your policy number and contact info to [email protected]? Thank you. --Paige
I am an executive Costco Member and I switched to Ameriprise Insurance about 13yrs ago for auto and home bundle and I never been claim insurance in the past but the recent claim has failed my expectation. I live in Washington where we have a lot of rainfall and last 2 yrs, the weather has changed and we had snow windstorms and flood to Seattle. I have been taking care inside my house and roofing all time, I even spent a lot of money to cut my tree down to prevent clog the gutters. During the snowy wind storm and flood in Jan and Feb/ 2020 of this year, I lost power to my house but I started to noticed that inside my house interior have a water leaking through skylights. I have communicated with the Adjuster in Ameriprise to see if insurance can help me with repairing my roofing cost. After inspector came out and took bunch of pictures and the end result is 95% my fault and mostly likely wont cover the any damage repair and my claim agent told me, the only thing they would consider cover is interior damage which they quoted under couple of hundred dollars and my deducible is $1000 so the insurance will not cover at all. What a joke!!! I have been pay for all these year and they don't even cover minimum damaged repair under $3k and this was clearly act of weather nature issue. I had a few estimated from contactors Then I asked why is it and this is unfair to me, and I tried reached out to the claim agent, the answer is still a big NO. Then I started a communication process with the Ameriprise company, and they told me this is a final result, and although there is a process FAULT in their end, and based on the policy, I still need to pay the all 100% As a company and keep asking to bring new interior estimates from other contractors which I already summited. I'm very frustrated this situation. I can understand this put the Customer on the fire and it is good for the company. But as a Customer, this DOES NOT MAKE SENSE! Why do I have keep paying money to insurance company when they are only here to making money not protecting homeowners!!
Thank you for sending the complaint filed by Ms. ***, which we received on March 9, 2020.We understand that she disagrees with our decision regarding the claim. We appreciate the opportunity torespond.Ms. contacted us on February 6, 2020, to report heavy rainfall had occurred in her area and shewas then experiencing a leaking roof. We scheduled an appraiser to inspect the roof and any damage atthe policyholder’s residence.We received our appraiser’s report which showed water stains to the ceiling in the bathroom whichcaused damage to drywall, as well as water stains to the garage ceiling. The appraiser also inspected theroof and found that the water the policyholder said was leaking through the skylight in the bathroom wasthe result of worn seals. The water issue in the garage was due to poor water drainage on the roof. Theroof drainage concern is compounded by the placement of the gutters which cause water to run directlyonto the shingles and resulting in warped shingles. The only damage to the garage area is located directlybelow one of these roof gutters.Therefore, since the damage that exists is the result of wear and tear and/or deterioration and improperdesign, we are unable to make payment for any roof repair or replacement. We explained to Ms.that the resulting interior damage is covered under her homeowner policy, however, the repair estimatefor the interior damage totaled $178.68 and this amount does not exceed the policy deductible of $1,000.We sent Ms. a letter on February 27, 2020 explaining the information above also citing theapplicable sections of her homeowner policy as follows:Perils we insure againstWe cover risk of direct physical loss to property insured under the Dwelling and OtherStructures Coverages except for losses excluded elsewhere under this policy.ExclusionsWe will not pay for loss or damage caused by any of the following excluded events asdescribed in 1 through 9 below. Loss or damage will be considered to have been caused by anexcluded event if that event:a) directly and solely results in loss or damage; orb) initiates a sequence of events that results in loss or damage, regardless of the natureof any intermediate or final event in that sequence.Under Dwelling and Other Structures Coverages, we do not cover loss resultingdirectly or indirectly from:1. Weather conditions which contribute in any way with any of the events excluded inexclusions 1 through 9 above to cause the loss;3. Faulty, inadequate or defective:a) construction, reconstruction, repair, remodeling or renovation;b) materials used on construction, reconstruction, repair, remodeling or renovation;c) design, workmanship, specifications;d) siting, surveying, zoning, planning, development, grading or compaction; ore) maintenance of a part or all of the residence premises or any other property.4. Wear and tear; marring or scratching; deterioration; damage which occurs over a period oftime, or from lack of normal maintenance; defective materials and workmanship; inherent vice;latent defect; mechanical breakdown; fungus; rust; mold; wet or dry rot; discharge, dispersal orrelease of pollutants or contaminants; smog; smoke from agricultural smudging or industrialoperations; settling, cracking, shrinkage, bulging or expansion of pavement, patios,foundations, walls, floors, roofs or ceilings; birds, vermin, rodents, insects or domesticanimals; unless loss involving collapse as provided in Additional CoveragesWe received additional information from Ms. that she had estimates to complete the repair to herhome that exceeded the $1,000 deductible. We contacted Alpine Roofing to discuss their estimate andthey told us that one skylight at the policyholder’s residence was “bad” and they replaced it and theflashing. They said another skylight was leaking and that the associated plywood was rotted. In addition,they told us they found that the flapper vent was cracked and leaking.We spoke with Ms. on March 6, 2020 and explained the information we obtained from hercontractor. Since this information supports what we found, that the damage that exists is the result of wearand tear and deterioration, we were unable to change our original decision. We also reiterated that if shehas additional estimates for the interior damage, that exceed the $1,000 policy deductible, she maycertainly send those to us for review. We clarified with her that we were not requiring her to obtain anysuch estimates.We understand that this is not the result Ms. is seeking, however, we trust that the information inthis letter will further assist her in understanding her policy and our decision.If you have any questions about this information, you may contact me at , Ext. ***.Sincerely
What this company does is immoral and should be illegal. They sell you a reasonable policy for a reasonable price through Costco and then change your coverage for the worse and up your premium in hopes that you'll either not notice or will change insurers before making a claim, thus allowing them to pocket an easy one-year premium. Please, whatever you do, avoid this company like the plague! They ended up costing us $15k+ with their bait-and-switch scheme.
I'd like to look into this. Can you send your policy number and contact info to [email protected]? Thank you. --Paige
Really poor renewal experience. I always pay my policy in full. For some reason they took away my auto-pay with my renewal (they don't know why). I also never received my renewal packet... so the only correspondance I received was 'Notice of Cancellation' in the mail. I called to pay and they said they can't reinstate my policy. So now I have no policy. They can't give me an immediate policy. So now I have to get a new policy, but they can't give me an Ameriprise policy, it's through Progressive. What a mess. Not a good customer experience.
I'm so sorry to hear this. Can you send your policy number and contact info to [email protected] so that I can look into this further? Thank you. --Paige
Stay away from this auto insurance company. Been with them for more than eight years. Have full coverage and rental car. After putting in a claim, the adjuster Brian *** blame me for accident and put my claim on hold. They are finding all ways to deny coverage and even hired big attorney group to intimidate and treat me unfairly. Ameriprise is only good taking your money but dont want to help you if you have claim. As a consumer you buy insurance for piece of mind for incidents.
Don't waste your money on this fake insurance company.
I would like to like into this. Can you email your claim number and contact info to [email protected]? Thank you. --Paige
Alonzo *** is a very bad insurance adjustor. I have requested his supervisor's name over 4 weeks ago and told Ameriprise that I would like another adjuster assigned. Our car was struck at night while we were asleep and Alonzo has told us we are only allowed to call him once, he has other customers (No Kidding?!) made sure we knew we were just a number and now while calling to find an agency that might treat us like people I have discovered he listed us at fault for the accident?! The car was parked, no one was in it and we have video of the other driver as he crashed into a parked vehicle. Now if that is not only wrong but passive-aggressive I don't know what is. After receiving this type of treatment from Alonzo and never receiving an answer as to who his supervisor is, I know passive-aggressive. Alonzo is still the adjuster assigned so I know he has very poor supervision as we have called and left messages for his supervisor and requested that Ameriprise reassign this to someone else and yet this bad person is still assigned. What does it take other than a decade of being with a company, driving responsibly, and never having a claim to be treated like you matter? This company is poorly managed or supervised and does not do right by their customers. The final kicker is calling for quotes and finding out we are both listed as at fault, how many drivers are there, clearly this adjuster does not have any ethical training and is placed in a position of responsibility and is abusing the trust.
I’m sorry to hear that your recent experience with us was not a positive one. You have every right to expect courtesy and respect. I want to look into this immediately; can you send your claim number and contact information to [email protected]? Thank you. --Paige
Don’t care about the people they “insure”. I was in an accident that was not my fault. It has taken 4 weeks for me to get my car repaired, partly because of the auto shop I took it to (I’ve given them my complaints too) but they did not cover my rental because of the amount of cars my paren have under their name. They are all used by a person in my family so I was left without a car. When I called my agent to say I needed compensation from the other guys insurance for all the work I’ve missed, he told me I had to go talk to them myself. What do I pay these people for then? Finally when my car was ready to be picked up I find out that this company sent the payment to the wrong location. No one noticed until now. Which means an extra day that I have to wait for my car.
Amy, I'm so sorry your recent experience with us was not a positive one. I'd like to look into this further. Can you send your claim number and contact information to [email protected]? Thank you. --Paige
I am a Costco Member and switched to Ameriprise Insurance, but the recent claim has failed my expectation.
I was in a car accident happened in a parking lot, both cars were trying to back-off, my car stopped, but the other car did not, we had witnesses who have seen this accident and it is the other driver's 100% fault. I have communicated with the Adjuster in Ameriprise, but he did not even reached out to the witness before communicating with the other insurance company, and the end result is 50% fault.
So the adjuster started an arbitration process, still without the witness's statement, and told me we should win, but the end result is still the same. Then I asked why is it and this is unfair to us, and did you reached out to the witness, the answer is still a big NO.
Then I started a communication process with the ameriprise company, and they told me this is a final result, and although there is a process FAULT in their end, they can not change it, and based on the policy, I still need to pay the other 50%
As a company, I can understand this put the Customer on the fire and it is good for the company. But as a Customer, this DOES NOT MAKE SENSE!
Why the loss caused by Ameriprise's process fault, need to pay by the customer?
Xiong, I'd like to look into this. Can you send your claim number and contact information to [email protected]? Thank you. --Paige
Going through with this insurance company. Daughter drove my car and had an accident. She stated it wasn’t her fault and other party insurance was handling it. Week later my insurance company calls and says it was her fault. Now we have to go to an Attorney’s office to do deposition. I am really angry because I have been paying close to $550 per month for you to protect me and my family regardless of who was at fault. Moved to a different city rates went way down, now with the accident rate has increased up by $200 more and I believe the car is totaled or inoperable.
Elizabeth, I'd like to look into this. Can you send your policy number and contact information to [email protected]? Thank you. --Paige
Extremely disappointed in this company, they just donot want to pay your legal claim and try to avoid by not returning your calls. first I thought my adjuster is a bad apple, but now seeing all these reviews here, I am sure that I should not have trusted "costco recommended " auto insurance company and should have done due diligence. Javed *, California.
I'm so sorry to hear this. Can you send your claim number and contact information to [email protected] so that I can look into this? Thank you. --Paige
Surreptitiously inflated the value of our home. The sales price for my neighborhood is about $500,000 and that is what they are using for the replacement value. These people are crooks.
Paul, I'd like to look into this. Can you send your policy number and contact information to [email protected]? Thank you. --Paige
The worst company I have ever dealt with in me 11 years of driving. Rude and unprofessional personnel. Worst customer service by far. After almost a month of trying to reinstate my policy I am told that my policy is no longer eligible for reinstatement. I jumped through all there hoops, even after being hung up on, laughed at, and testing my every patience. They cancelled my policy with a puece of mail dated after the cancellation date. My registration was put on hold due to my insurance being cancelled. They costed me hundreds because my loan agency made me pay for the lapsed time. Would not refer to the dirt on the bottom of my shoe. Hands down worst company available.
I'm so sorry to hear your recent experience with us was not a positive one. I'd like to look into this. Can you send your policy number and contact information to [email protected]? Thank you. --Paige
To start off, I DO NOT own any sort of motor vehicle. I live at my boyfriend's parents house until we can find a place of our own, but because I use my mailing address and the address for the DOL as my parents (so I dont lose any mail between moving) they are threatening to charge me $1000 for insurance because they ASSUME I am using my parents cars, and are requesting a lease agreement from where I am staying to prove otherwise. This is a violation of my RIGHT TO PRIVACY as well as extorsion. This company is run by criminals and should be avoided at all cost, they should NOT be in business.
Kyla, I'd like to get to the bottom of this. Can you send your contact info and your parents' policy number to [email protected]? Thank you! --Paige
I cannot believe that Costco is doing business with this horrible company. They denied Home Insurance for our new home for no reason. I already have home insurance from different companies on my current home and have great credit. They failed to give me the reason for denial. I don't want to think that denial is based on my race but that is the only reason I can think off. Oh well, I will take my business somewhere else.
I'd like to look into this. Can you send your quote number (if you received one) and contact information to [email protected]? Thank you. --Paige
Very sad that Costco is allowing this fraudulent company Ameriprise to do their customer so bad. I loaned my daughter my car. Which she does not live in my household. she was in accident in my car . That I have full coverage on .Ive filed a complaint with Ga, Insurance Commisioner against Ameriprise. They've advised them to settle my claim to no avail. I'm praying that Ameriprise would do the right thing &act in good faith & honor my full coverage policy
Sonja, I'd like to look into this further. Can you send your claim number and contact info to [email protected]? Thank you. --Paige
On June 13 2019 I was rear ended in a Walmart parking lot by a careless driver my insurance did all the repair work and required a $500.00 deductible which was supposed to be refunded to me within a month. I contacted Ameriprise Insurance several times; no luck
Thank you for sending the complaint filed by Mr. ***, which we received on August 29,2019. We understand that he feels there was a delay processing the claim. We appreciate the opportunityto respond.Mr. *** was driving his 2010 Lexus on June 13, 2019 when he turned into a parking lot andimpacted with a vehicle travelling through the lot damaging the rear passenger side of his vehicle.The estimate to repair the insured vehicle totaled $4,150.57 and we paid this amount, less the $500Collision deductible on his automobile policy, or $3,650.57 on June 25, 2019. We spoke with *** the same day and explained this payment amount. He inquired about recovering his deductible andwe explained that until we learn the information about the other’s party insurance carrier, we are unable torecover this amount. We also told him that we were continuing efforts to obtain this information.However, at no time did we tell Mr. *** that his deductible would be recovered with or refundedto him within a month as he contends in his letter to you.When we learned the identity of the other insurance carrier, Travelers, we contacted them and learnedthey were not aware of the accident and we reported all the pertinent information to them, and theyestablished a claim file. We also obtained a statement from both parties and our investigation concludedthat our driver had the right of way and the other driver failed to yield and exhibited improper lookoutstriking our vehicle in the rear passenger side.We paid a supplemental amount for repair of $2,037.65 on July 12, 2019 and then sent our subrogationnotice to recover the amounts we paid and Mr. ***’s deductible to Travelers Insurance. We alertedMr. *** to this in an email on July 25, 2019. We spoke with him regarding his deductible again onAugust 19, 2019 explaining that the liability decision has been sent to an arbitration panel as Travelersdetermined each driver was 50% at fault for the loss. We told him we were unable to advise when thisdecision would be made.Mr. *** inquired about his deductible via email on August 27, 2019 and we replied that hisdeductible is the amount that he has chosen to share in every loss he experiences and is not dependent onhis fault in an accident. In this case, the amount he may recover is dependent on the decision of thearbitration panel. When we receive their decision regarding the liability in this accident, we will advisehim as to the amount of his deductible, if any, that he will recover. It should also be understood that thedecision of the arbitration panel is binding and therefore, we accept their liability determination as thefinal decision.We trust we have addressed all your concerns, but if you have any questions about this information, youmay contact me at , Ext. ***.Sincerely,***
***IDS Property Casualty Insurance CompanyAmeriprise Auto & Home Insurance