Connecticut Cane & Reed

Review: I ordered a fiber rush kit and an extra coil of fiber rush on 11/25/2013 for a grand total of $52.36. I didn't hear anything for over two weeks, so I tried calling and emailing the company. I never received a response, and my account had not been billed. After reading some of the Revdex.com complaints, I finally sent a voice message and an email instructing the company to cancel the order on 12/11/13. Astonishingly, $52.36 was subtracted from my checking account balance the next day, and billing was completed on 12/16/2013. It is 1/7/2014, and I still have not received the products. I have tried to call the company 13 times since I placed my order. I have also submitted two emails. All of those efforts to communicate with the company have been ignored.The rush was meant to be a Christmas present for my mother, but that didn't work out. The lack of customer service is more infuriating than the actual delay in delivery (I'm calling it a delay, but I'm not sure that I will EVER receive the products).Before making a purchase, I called the company with a question about the product. The phone was answered almost immediately, so I am very suspicious about the lack of communication.Desired Settlement: I want my money back. At one point, I would have been satisfied with the money OR the order, but I don't want this company to have a single penny from me. I have located a reputable company that is actually dedicated to customer service.