Connecticut Dating

Date: 10/10/17 Re: [redacted]   To Whom It May Concern, We are in receipt of [redacted] rejection to our response. A matchmaker called [redacted]s in regards to her last email. She explained to her that it was her fault not calling on 9/26 for the communication schedule. She explained to [redacted]s it was written on her calendar, but did not show up as a reminder on the computer. She apologized to [redacted]ns and told her we are checking the availability on a gentleman we have in mind for her and waiting for him to call back. We presented the gentleman to [redacted]s and she approved meeting him. We let her know we will see if he contacts us in a few days. If not, we will take the match apart and begin a new search on her behalf. We explained that we did not want any more delays and/or holding up her program, so we will move forward if he does not respond in a timely manner. [redacted] understood and agreed to this. They thanked each other and ended the call. We are happy to move forward with [redacted] program and only want the best for her. We are hoping to help her connect with her special someone. Thank you, Connecticut Dating

From: [redacted]
Sent: Thursday, June 19, 2014 5:57 PM
To: [redacted]
Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
Dear [redacted],
In regards to my complaint against CT Dating. I will...

be dropping this complaint at this time and working with CT Dating to resolve the issue. The ID is [redacted] for the complaint.
Thank you.
Sincerely,
[redacted]

I would like to afford this company the opportunity to make good on their "contracts/promises" of the number of dates they are to provide. I initially signed up awhile ago and was not as ready to date as I thought I was and delayed the process however when I was ready, there were no dates provided as promised and paid for contractually and no rebate of money as requested. I was not contacted by any representive of the company either and even when I made in person visits to the office to request to speak with someone regarding the situation no one that was able to handle " This particular type of situation" was in or availble to assist at the time. Of course, they " would get back to me, never did however- surprised? NO! I request my money back at this time! Plain and simple.

Date: 12/21/17 Re: [redacted]  To Whom It May Concern, We are in receipt of [redacted]’s complaint. We would like to mention we have been working hard for [redacted] since she became a client. Yes, she has had 3 successful dates with 3 referrals thus far. We also found several other...

potential referrals, but our matchmakers ultimately decided they would not be a good fit for [redacted], so we did not put those matches together. Even if our clients do not hear from us regularly, we are still working very hard behind the scenes. Our matchmakers spend countless hours searching for compatible referrals for our clients. Finding suitable referrals takes much time and research. This is why we explain to our clients that we are unable to predict the time frame and frequency of referrals. We will ONLY match our clients with those whom show to be most mutually compatible with them. Since [redacted] filed this complaint, we have reached out to her to discuss her program. We appear to be playing a bit of phone tag at this moment, but we hope to connect with her very soon. Our Director of Client Relations left her a message on 12/19. We only wish to move forward in a positive direction with [redacted]. We would like her to be successful in our program. Thank you, Professional Matchmakers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me because I finally received the credit that was due me.  I notified Professional Matchmakers on 1/31/2018.  I did not receive my credit until Saturday 2/17/2018, which is 17 days after the cancellation notice. Considering that this company does business on Saturdays, they delayed making the payment until the Revdex.com was involved.I thank you for your assistance in resolving this matter.
Sincerely,
[redacted]

Please see the following attachments:Thank you,Connecticut Dating

Complaint: [redacted]
I am rejecting this response because: I have no confidence in Connecticut dating service representatives.  I do not believe they have my best interest at heart.  Additionally their director of client services, Martha, sent me an email stating they were still reviewing my case (see copy of email below).  Obviously, I am being taken advantage of and they have no intention of refunding me.  This service was not worth the $10,000 investment and I would like to get a refund.  I think other people need to be aware of this.
Sincerely,
[redacted]
--------------- 
From: Connecticut Dating <[redacted]>
Subject: Still following up...
Date: October 30, 2015 at 4:08:49 PM EDT
To: [redacted] <[redacted]>
 
You have a message from the Connecticut Dating staff waiting for you. For your convenience the message has been included below. You may reply via our site ([redacted]) or by replying to this email.
Hi [redacted]!
I just wanted to let you know that I haven't forgotten about you but I have no further updates as of yet.  I will continue to keep you posted.
Thank you and I hope you are having a wonderful day!
Martha, Director of Client Relations
 
 
 
 
 
 
 
This email was sent to [redacted]    unsubscribe from this list

I became a member of this dating program in August of 2016. I have had exactly ONE face to face meeting with a gentleman. There have been few other potential candidates. Of the few others, one or two, none have ended up in a face to face meeting. Given I have been a member for over 1 1/2 years, this is wholly unacceptable. Going online for a small monthly fee garners many many more face to face interactions. I have been more than patient with the organization and have respectfully requested my money back multiple times. This request has been flat out refused and my response is always, give it time. They have arranged ONE DATE IN 19 MONTHS! I am in the Metro NY area, and no in some remote rural location. I am, once again, requesting my money back IN FULL. I look forward to hearing back from someone and/or just receiving my money back.

Review: I joined Connecticut Dating 01/10/14 in hopes of meeting the right man for me. I thought this was a legitimate business since they claim to do a background checks on all individuals using their "match making services". This company has a great ploy for marketing and sales on single people looking to meet a mate. The sales person [redacted] I interviewed with in the [redacted] office had a very nice way of making me feel vulnerable and alone by saying. "You don't want to wake up at 40 years old and still be alone, while all your friends are married do you"? After being interviewed for 2 hours and being told there are plenty of single men in [redacted] County and [redacted] who would love to meet you. I agreed to sign up for 6 referrals (6 different men) for $2,695.00. I have gone on two dates one in January and one in March. Both dates unfortunately did not work out due to lack of chemistry. I have had two other men agree to meet then cancel never hearing from either one of them again in February and April. The man in April I spoke to over the phone was older than I had requested. I was very disappointed CT Dating did not follow the guidelines for the qualities I had requested.I have had to call CT dating twice in regards to two of the men not contacting me within the required 72 hour period. I have tried reaching out to CT Dating a third time in March after my date to try to modify the type of person I would like to meet. The last referral sent on 06/03/14 which is the fifth person has not called either. I did not contact CT dating for the last referral sent because all I get is excuses of possibilities for why the referral may not have called. Every time I have called to express not being happy with their services, and the request for a refund or partial refund. I have been told they do not have a refund policy. I think this company is scamming single people in [redacted] County and [redacted] County.Desired Settlement: I would like $1,500-$2,000 of what I paid. I don't expect to get a full refund since I did go out with to of the men from this service. Receiving a partial refund would make me happy.

Consumer

Response:

From: [redacted]

Sent: Thursday, June 19, 2014 5:57 PM

To: [redacted]

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

Dear [redacted],

In regards to my complaint against CT Dating. I will be dropping this complaint at this time and working with CT Dating to resolve the issue. The ID is [redacted] for the complaint.

Thank you.

Sincerely,

Review: Connecticut Dating service [redacted] uses hard sell tactics to real in their unsuspecting clientele. They claim to be the #1 dating service in CT and promises to be a safer dating experience. The process starts out with a phone call from a woman names [redacted]. She interviews you on the phone for about 30 minutes and has you come into their office in Stamford for a free consultation. You expect to be meeting with her but instead you meet [redacted]. who gives you his sales pitch which can take 1-2 hours. He makes you fill out a personality profile and asks several questions relating to the type of person you want to meet. This unfortunately is all a well-rehearsed act as I talked to 2 other clients and they experienced the same experience exactly as follows. After you fill out the questionnaire which is similar to any standard personality test you take in a psych 101 class he goes over the Q&A with you and talks to you about your perfect match while he keeps insisting they only pair you with high-quality individuals that match your profile. [redacted] also asks about how much money you make and what you have in your bank account and if you have any investments, he claims this is to make sure you are not a gold-digger. After you get insulted now you are on the offensive trying to prove that you are not a gold-digger so you answer his questions. He goes into another room saying he is checking your credit and doing a background check. [redacted] will also reiterate they have been matching couples for 25 years and are expert match makers who guarantee a match. He has a list of names in a frame hanging on his wall claiming those are the couples who had successful matches. [redacted] will promise this is the last dating service you will need and to leave everything to them. During the interview you ask over and over how much will this cost but that does not come until the end for a reason as it is extremely expensive. They have several types of memberships all ranging from $3K to over $5K. Some memberships come with image consultations to make it more of a personal experience to hook you in. After you have been in the office for a long time now and see the price most people get up and walk out. He brings you back in the office and says he is calling the corporate headquarters to work out a deal because he really wants to match you and has people in mind already you would be perfect for. [redacted] goes into the other room once more to make the call and comes back claiming to give you a personal one time offer discount but you need to pay today if you walk out the door he cannot guarantee the price. This discount is not a one-time offer as most people pay this price after refusing his initial member price. Here comes the problem the set you up with another person, a dating coach. [redacted] now will handle the matches and all you have to do is log into their email when you get a match. The problem is they make you wait 2 months or more before they match you. Also the individuals they match you with are opposite your profile and are pissed as they feel they have been ripped off. The reason people would be drawn to this service is because the profiles are anonymous. Only the dating coaches see what you look like and they email 5 facts about the person. They do not have enough single people to match you with and the dating coaches are just the typical customer service representatives matching you with someone in your age group. They do not read our profile or help you if you have a problem. If you complain they refuse to see you in person. The offices are empty except for when they use the one room office for a sales pitch. They try to put the blame on you saying it is your fault and they do not give refunds. They think they are untouchable and have a good racket going on. At this point I am still trying to reach someone other than a phone tech but they are giving me the run around.Desired Settlement: I would like a refund in the amount of $3000 and I will consider the matter closed until then I am going to pursing this matter relentlessly as I feel this is a fake company promising a product they do not have, which are members for the clients. I think they are lying when they say they have been in business for 25 years. I am not sure if they are an affiliate of an online dating service like [redacted] or are a separate entity all together.

Business

Response:

RE: [redacted]/ Complaint ID: [redacted] ([redacted])

To Whom It May Concern,

Much of what Ms [redacted] wrote is true, but portrayed in a negative light. Based on her letter it is hard to imagine why she chose to join. Ms. [redacted] accused us of being a "fake company". Connecticut Singles is part of one of the largest brick and mortar Matchmaking networks in the United States, with over 20 affiliates and over 100 employees. We spend over $250,000 each and every month finding singles for our single Clients. We spend over 2,000 hours a month on the phone searching for singles for our single Clients. We have been doing this as long as or longer than anyone in the industry. We absolutely find the more single people than any off-line matchmaking service in the country. We know this because the company we use to generate singles applicants is the largest of its kind. More singles applicants (like Ms. [redacted] was) means more chances for success for our single Clients. We are very successful at this process. Virtually without fail, our complaints come from those who either quit on us early... see the negative in every phase of what we do...or both. The vast majority of those who participate fully, with patience and a positive attitude, find someone they really like thru us.

The first person Ms. [redacted] spoke with was [redacted], one of our top Client Search Specialists. She qualifies singles over the phone and sets them up for interviews. She is responsible for over 500 successful relationships and is very proud of what she does. She is just one of over 40 Client Search Specialists who do the same thing. We are big, not small. We are big because Clients need chances. More applicants...more calls... more appointments... more chances for our single Clients.

Ms. [redacted] next met in person with [redacted], a Relationship counselor. [redacted] has been helping singles for years. We meet with every potential Client in person. We do not take everyone. We do Criminal Background checks. Our ladies, especially, love this. Most of them have terrible stories from online dating, where anyone can join. We turn away felons every single week. Those same felons are, almost without exception, dating online.

We have a presentation that we use when we meet with people. We ask people to tell us if they like our process or do not. If someone tells us they do not think it will work for them, we shake hands and they leave. We do not offer our programs or prices until we are finished with the presentation. Our Clients like it that way. They are hoping we enroll lots of other singles to provide them with more chances. We are not a cheap service, nor do we wish to be. There are plenty of cheap services out there. You get what you pay for. Most people come to us after wasting time with cheap services. I do not understand how Ms. [redacted] found fault with every phase of our service, yet continued to press [redacted] for prices, and then actually joined when she did find out. She also could have canceled within 3 business days for a full refund, yet did not. We have people who choose to join nearly every day. We have people who choose not to join many days as well. They are free to do as they please. Do our salespeople try hard? Of course they do. We have hundreds of success stories from Clients who thanked us for being persistent.

We offer additional services such as coaching and image consulting, not to "hook people in", but to increase their chances of success. Many singles don't have a clue as to why they are single. They think it’s because they haven't met the right person yet...but that's only part of it. Many do not know how to conduct themselves in order to attract a person they like. Many talk negative on dates. Many dwell on their ex-partners. Many even criticize our program...the very program that brought them together. We are actually in the process of adding more coaching to the process because we have pound that those of our Clients who opt for coaching almost always succeed.

We do not have "phone techs". Many management personnel have reached out to Ms. [redacted]. [redacted] is an assistant director of matchmaking. Both Kerry (whom Ms. [redacted] spoke with) and [redacted] (whose calls to Ms. [redacted] were not returned) are managers. We pride ourselves on responding promptly to our Clients. We employ over 20 matchmakers and supervisors in our Client services division. We make a point of having a better matchmaker to Client ratio than any of our competitors.

Here is an excerpt from her first match:

Date: 2013-12-18 18:19:52

By: [redacted]

This is the feedback from her first match, [redacted]: [redacted] was nice, we had fun I think and laughed over small talk. He was smart, and career oriented but I don\'t get the feeling he is the reliable type or if he is the long term dating type. He told me he only has had 3 actual girlfriends and the longest was a year. Usually this is not that great of a sign, I am a relationship person and I know you can\'t make a casual dater into a long term boyfriend. I am not sure we really had much in common he seems more of a risk taker, hence the sky-diving. He was in sales for a living so he knows how to talk to people and entertain. He goes out all the time for business so I think he might like a girl who wants to stay at home and watch a movie on the couch. I have a desk job, accounting and am in front of a computer all day so I look forward to going out as I am at home mostly or at the gym. Overall I don\'t think we were each other\'s type. I got more of a friend type of vibe from him. I think it was because he has 2 brother\'s one who is an accountant & another in finance so we were talking about them. I think I might have had more in common with his brothers. Looks wise, not really my type. He did say he has to watch what he eats because he diets and mentioned he has some health concerns. I don\'t know how much of what he said was true, he could have been exaggerating who knows... I would be surprised if he asked me on a second date. Hopefully you can find someone a little more similar to my profile that I can go out with and have fun. I feel bad being judgmental but, if I don\'t give you accurate feedback you will match me with the wrong people.

Connecticut Dating only takes Clients whose goal is long-term. We do not allow casual daters to join. We do not hold grudges at Connecticut Dating or any of our other affiliates. We are used to the fact that many of our Clients are not happy with us until we find them that special person…then they love us. Those who quit early lose out. That’s why we have included a “Client Obligation Form” to remind people that they also need to do their part for this to work.

In the “Client Obligation Letter” Ms. [redacted] signed, she agreed to:

1. Always maintain a positive and enthusiastic attitude.

2. Treat all clients and staff with respect and kindness.

3. You MUST meet everyone face-to-face. No exceptions.

4. Provide feedback with every referral given.

5. Connecticut Dating will match you with people they feel you are compatible with while keeping your preferences in mind.

6. Dating is a numbers game which requires that you meet many people, and that naturally you will not love every person you meet.

7. All concerns with your program MUST be discussed with Connecticut Dating staff and not other clients.

8. I agree to not ask my match for photos or any additional personal information prior to meeting them in person.

She also signed the form which states that she understood that the ONLY way she can be successful with her program is to fulfill ALL obligations and expectations as listed above. She understood that should she disregard an obligation or expectation, she could not expect the program to be successful in helping her meet or achieve the goals of meeting someone special.

Additionally, she understood that she was REQUIRED to meet all of her matches so that she may give Connecticut Dating the full opportunity to meet her expectations of her program. If a problem does arise with her program, she agreed not to go to any outside agency before trying to work out the complaint or problem with Connecticut Dating. She agreed to talk with Client Services or a Relationship Coach and if we could not correct the problem, she agreed to let Client Services set up a phone meeting with a senior member of the Client Resolution Team to explain her complaint and let the Client Resolution Team try to resolve the complaint to her satisfaction.

We have clearly done nothing wrong here. We have tried hard to satisfy Ms. [redacted] in spite of the attacks. We hate when someone tries to leverage us into a refund by Revdex.com letters lacking any substantive fact, threats of legal action, etc. In paragraph #5 of Ms. [redacted]’s contract she has agreed to arbitrate all disputes via the [redacted]. We are willing to either abide by the letter of the contract or give Ms. [redacted] a refund of $1,500.00 to settle the matter amicably.

We persist because we have had Clients who have complained to the Revdex.com and later got married due to our efforts. We never give up first. We hope that Ms. [redacted] will continue to use her purchased program with a positive attitude as we want nothing more to help her find someone to share her life with.

Thank you for your time

Regards,

Connecticut Dating Staff

Review: I signed up with this company, that claims to be a "matchmaking service", as a "passive member", which means I would be contacted as a "match" for an active member. I was given a yellow piece of paper to sign to indicate I was paying $ 500 as a flat non-refundable fee, with other paragraphs indicating the terms of the agreement. After the first day I started to notice several "cues" that showed how unprofessional the service was: for the first three days I was unable to sign up to complete an "urgent" questionnaire, as the password they gave me was wrong. As I signed up I noticed several pieces of personal information I had provided was listed incorrectly and it took me several days to contact a representative. They claim they have to "get to know" the members before finding a match but at the same time there is no communication whatsoever between the member and the company representatives. The reps are always unavailable on the phone for members, but there is an active answering service for non-members calling for information! At this time I feel the company is not actively working according to the terms and therefore I asked for a refund, which they denied claiming they don't have a refund policy.I do believe they had the chance to provide the services I signed up for but they failed to do so in a reasonable time (almost three weeks, now). I believe the service is a scam. The business seems to have different addresses recorded with the SEcretary of State which in itself seems quite suspicious.Desired Settlement: I asked for a refund of the initial fee of $ 500. I am willing to leave a small portion of the fee ($ 50 - 100) to cover for what they claim they have done, to include a criminal background check, provided they can show they did.

Consumer

Response:

From: [redacted]

Sent: Friday, June 06, 2014 2:52 PM

To: [redacted]

Subject: Complaint # [redacted]

In regards to complaint # [redacted],

thank you so much for your prompt intervention.

Your communication with the business in question has already triggered the involvement of a senior member to resolve the problem at hand. I would say that at this time the business' staff is actively working to resolve the dispute without the need of further involvement of Revdex.com.

I thank you again for being there to protect people.

This is the biggest scam ever, to prey on people when they are lonely and vulnerable, and leave them a lot less wealthy by the end.

Review: I signed up for this dating service in March, 2014.

They have given me one date.

It is now October 2014.

I was told they do not have enough men.

Therefore their claims of having matches for women was not true.Desired Settlement: I was supposed to get 14 dates. They can pro-rate it by one.

Consumer

Response:

From: [redacted]

Sent: Wednesday, October 29, 2014 9:40 AM

To: [redacted]

Subject: ID# [redacted]

I filed a complaint with Ctdating.com.

Last night I spoke to a representative from the company an the issue was resolved.

Thank you for your help.

Review: I paid $10,000 for this dating service with the promise of being treated as a VIP customer on March 16, 2015. The last two referrals never called me (8/26 & 9/15). I called the service to complain and spoke with the ladies who were my contacts on different days (Stephanie and Theresa), both who gave me the run around since. I also emailed Stephanie and her response was for me to call her, which I tried to again only to get a response I'll get back to you. Finally I reached Theresa on the phone and asked to speak to someone who could refund my money as this service was just not working. She promised to get back to me - that was last week and again no one has gotten back to me. I'm so frustrated and just want my money back. I'm beginning to think this service is a scam.Desired Settlement: My contract was for 20 referrals. I did go on 5 dates so would be happy with a partial refund of $7,500.

Business

Response:

Please see the following attachments:Thank you,Connecticut Dating

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was contacted by Connecticut Dating on Monday Oct 12th by their regional customer service representative Martha. She asked me to share the issue at hand. I made it clear that the issue was with the customer service of the match making representatives Stephanie and Theresa. After our conversation, she felt that my case should be reviewed and considered for refund. Martha contacted me again on Friday Oct 16th to let me know it was still under review.

Review: I hired Connecticut Dating for $5,000 in October and have had exactly two referrals for dates. The first was completely uninterested in meeting me and was, in fact, rude. I complained to Connecticut Dating and three months later I receive another referral and this time the gentleman lives in [redacted] and I live in [redacted]. The promises made to me in my contract and in conversations have not been lived up to and I feel they are in breach of their contract and that I am the victim of a scam.Desired Settlement: A full refund of my $5,000 and an investigation into this so called "business" which I believe is a scam which preys on lonely individuals and promises that they will find their life long love much more quickly and with more quality than any other method of dating. Shame on them!

Business

Response:

To Whom It May Concern:

Please know that everything has been right on schedule for [redacted] and we have provided everything promised thus far, per her contract and our Rules and Regulations. [redacted] joined our program on 10/8/13. We offer different package options and [redacted] agreed to purchase our package of 10 referrals/matches, 6 months of hold time, etc. Once [redacted] left our office after her interview, we immediately went to work for her. We entered her information into our system, created her online profile, uploaded her photos, conducted her background check, etc. We inform our clients that it can take a few busines days in order to activate their profiles. We activated [redacted]'s account on 10/14 and sent her the following e-mail:

Subject: Client Services

Date: 2013-10-14 12:39:02

Hi [redacted],

We are very excited that you have decided to make this great change in your life! We have activated your account today and will begin researching your first introduction. Please note that it generally takes 0-8 weeks to find your first match; however it could be sooner depending on whose available at the time. You will be notified when we find an appropriate match, so please keep an eye on your profile on a regular basis.

We hope to find someone as soon as possible and we\'re looking forward to working with you!

Regards,

Client Services

###-###-####

[redacted]As you can see, we explain that it can take up to 8 weeks to receive the first introduction. [redacted] e-mailed us with concern on 10/30, stating that she hadn't heard from us. However, it had only been a little over 2 weeks since her account had become active in our system. We contacted her via phone to discuss her concerns.

We found [redacted]'s first match on 11/6, which was only a month after she joined. We sent her a description of her match with his contact information, so that they could call one another to set a date. Apparently, [redacted] and her match agreed to meet one day, but [redacted] had to cancel, because her son was in an accident. Her match was apparently upset about her canceling, as he did not wish to reschedule the date. [redacted] was very upset about this, understandably, because he would not give her another chance. Unfortunately, we cannot control our client's behavior and we were just as disappointed about this. We agreed not to count this gentleman as one of her purchased matches. We wanted to keep [redacted] happy. We had to begin a new search for [redacted]'s next match.

We provided [redacted] with a copy of our Rules and Regulations pamphlet upon joining our services. Under paragraph #3 in the Regulations it states:

"Compatibility is very subjective and that we will send you referrals we deem, in our sole and absolute discretion as "likely most mutually compatible" as indicated in your singles data. The final determination to meet a referral is yours and yours alone. You understand and agree that we will supply you referrals on an as available basis. Because we try to send compatible referrals, you understand and agree that there is no way for us to predict the frequency and time frame of each referral. However, we will search on your behalf on a monthly basis, but we will only match you with others that we feel you are compatible with. You further understand that no two people are generally perfectly compatible and agree that we will use our best judgement in providing referrals that most nearly match your requirements."

[redacted]Under paragraph #4 it also states:

"You understand and agree that simply because you choose to meet with a single that we have referred to you does not mean that such single will agree to meet with you. It is impossible for us to guarantee that any single to whom you have been referred will agree to meet with you. You understand that you will not like everyone you meet and that some of those you meet may not like you."

[redacted]As you can see, we try to give our clients realistic expectations in regards to their matches/referrals.

[redacted] sent us an e-mail on 1/14 to check on the status of her account and to let us know that her patience was running out. Ironically, we had sent her an e-mail with a description of her match within minutes prior to her sending this e-mail. Please see below:

[redacted]'s e-mail:

Subject: checking in

Date: 2014-01-14 17:39:10

Our e-mail - 2 minutes prior:

Subject: Description of Robert

Date: 2014-01-14 17:37:29

[redacted]We then received an e-mail from [redacted] stating that we matched her after she sent her e-mail and that she was upset about the new match, because of the gentleman's residence. She claimed that he lived very far from her, but according to our system, they reside only 33 miles apart. We do not consider this distance far, as many of our clients are willing to travel more than 30 miles to find someone special. Since this is an issue for [redacted], we will happily find someone new for her.

However, [redacted] is not interested in continuing her program. Multiple staff members have tried talking to her, but she is adamant about a refund. [redacted]'s contract clearly states that the fee she paid for our services is non-refundable. Also, she signed a client obligation form which states that she agrees she is required to meet all of her purchased matches so that she may give Connecticut Dating the full opportunity to meet her expectations of our program. She also agrees not to go to any outside agency before trying to work out or resolve any issues directly with our staff.

According to our records, everything has been right on schedule for [redacted]. We are absolutely a legitimate business and we want nothing more than success for our clients - [redacted] included. We would like to continue working with her to try and help her find someone special. She has purchased 8 referrals and we would like to work for her until all of those 8 referrals are fulfilled, or until she meets someone, of course.

Please let us know if you need any additional information. Thank you very much for your assistance in this matter. We hope [redacted] changes her mind and decides to continue her program.

Regards,

Connecticut Dating