Sign in

Connecticut Natural Gas Corporation

Sharing is caring! Have something to share about Connecticut Natural Gas Corporation? Use RevDex to write a review
Reviews Connecticut Natural Gas Corporation

Connecticut Natural Gas Corporation Reviews (64)

I verified that Ms [redacted] spoke to a CNG rep on 10/21/at about 4:pm and it was stated that no inspection was necessary and that the gas service was on Move in date of 10/with no deposit or inspection necessary I hope this helped.Regards, Alison

Have discussed the matter with Ms*** Have reconnected her service and waived reconnection and security deposit charges Please let me know if you have any questions Thanks, [redacted] Supervisor, Customer Relations [redacted] ###-###-####

Complaints# [redacted] - [redacted] - Will have someone from CNG reach out to this customer to determine if he received the refund or what the Company will do to resolve

Good Afternoon, After review of this matter it has been determined that the account was never placed into Mrs***'s name back in September so this caused much confusion when she called yesterday to discuss her account; The Company would not initially discuss the matter with her as it was not in her name That being said, the supervisor has contacted her and discussed her concerns about the tudate for days out and the costs she incurred to hire a plumber to determine why she had no heatThe resolutions are that the gas service will be reconnected tomorrow I have also requested that the Claims Department reimburse her for the cost to hire a plumberThe Claims Department will contact her for any additional information that is necessary to finalize the claim This is an extrremely bust time of the year for CNG so I apologize on behalf of the Company due to the excessive wait time she experienced Regards, Alison

The Company understands the concerns raised by the customer and in view of the circumstances, and my findings described below, the derogatory credit reporting will be deleted Please allow to days for the credit bureau to update the record Here is a brief description of my findings: Our records indicate that customer’s account was closed on/about February 3, 2014; thereafter, a final bill in the amount of $was generated and mailed to customer shortly after On/about February 12, 2014, customer made a payment of $to cover his January billing statement that was due on February 20, It is possible that customer thought he paid his final billing statement of $when he paid the $(as he commented to the Revdex.com) and/or he may not have received his final bill On December 8, 2016, customer contacted the Company to inquire about his account A copy of his final bill in the amount of $was e-mailed, which he paid in full on December 12, Given the circumstances described above and his excellent payment history, the derogatory credit reporting will be deleted, as mentioned above If customer should have any further questions regarding this or any other matter, he may contact the Company Review Officer at ###-###-####Thank you

Good morning, I apologize for the delay as I had to work with several departments to investigate this dispute.Here is what I have determined There were three floors that had service contracts In this case the 1st floor account belongs to the landlord who has an active gas account and service contractHe is not disputing this account Acct# [redacted] The service contract for the second floor is inactive effective 2/2/A call was placed to discontinue it stating it was never requested On 2/3/a refund was applied in the amount of $The balance remains for $for the service contract from As a ourtesty I had this fee waived Acct# [redacted] There is an active service contract is active for this third floor accountThe balance owing is $which includes the charges for the service contract plus late feesAs a courtesy I had this fee waived I also confirmed that the customer is not being billed for gas consumption for any of his tenants that reside on the 2nd and 3rd floorsThe only billing was for the service contracts on the 2nd and 3rd floors Also it is important to note that if a customer does not call to end of a service contract it will be automatically renewedit is the obligation of the customer to call and discontinue the service contract if it is no longer wanted It is in the terms of the contract which I have attachedCNG contracts auto renew on September of each year Hope this has been helpful, Sincerely, Alison

While the Company understands the impact to its customers when the service is terminated, our findings indicate that the Company followed proper disconnection and reconnection procedures related to this matter A billing statement in the amount of $was sent to customer on/about 8/22/with a payment due date of 9/19/ Since the account was past due, a disconnect letter was sent to customer on/about 8/24/requesting a payment of the past due amount of $by 9/7/ The payment of $was not made by 9/nor contact made with the Company, which unfortunately resulted in the disconnection of service on 9/8/ The customer contacted the Company on 9/ The representative explained the above and informed customer of the payment needed for reconnection of service ($321.00) The representative also explained that after the payment is made, the reconnection of service may take one or more days, depending on availabilty; this is standard operating procedure Customer was not pleased with the information provided On Monday, 9/12, customer made the required payment and contacted the Company to inquire when the service willl be reconnected The representative reviewed the standard fees related to the reconnection of service and explained that the service is scheduled for reconnection Customer contacted the Company again on 9/and was advised that the reconnection is still active The representative was unable to provide any specificts as to the exact date and time of reconnect Customer called again on 9/and was advised by a representative that the service was sheduled for reconnection on 9/13, however, no specific time given (standard procedures) The service was reconnected late evening of 9/ Note: The Company Review Officer called and spoke with customer on 9/afternoon and assured customer that the service will be reconnnected the evening of 9/ The Reiview Officer also assured customer that if any service quality issue is determined, the matter will be addressed accordingly with representatives Customer was pleased

# [redacted] [redacted] 5/26/2015- The manager of Collections had determined that the final invoice was mailed to an incorrect address therefore Ms [redacted] would not have received itIn light of this, the negative credit reporting was removedAt the time, Ms [redacted] was also advised that since it was a final invoice, she would not receive any new ones and would need to track her payments and balanceHer account is paid in full

Case # [redacted] [redacted] -I have spoken with CNG management and someone will be reaching out to Ms [redacted] to discuss her concerns and see if she wants to open a claim with CNG/UIL

Good morning,
I spoke with the supervisor and he will have someone contact *** *** at the number she provided here to reschedule the inspection for next weekHope this has been helpfulRegards,
***

Good afternoon,
I have verifiied with *** at CNG Billing that the credit for $has been applied to Ms*** gas accountThis credit will be reflected on her next billing statement*** has also left her a message with her callback number for a return
call to verify that Ms*** is happy with the resolution or has any further questions or concerns.
Thanks,
***

We have restored the customer's service, and waived the reconnection fee per his request
Thanks,
*** ***
###-###-####

Complaint: ***
I am rejecting this response because:the response is too late and did not resolve the problem at
all.Following is the copy of email I sent Revdex.com on last Tuesday to update my issueI still wants to CNG
investigate what happened, and think CNG should send official letter to me to apology about this issueCopy of my email:
Hello,
Thank you for your help to solve my problem with Connecticut Natural Gas companyThis is update about the complaintI was really afraid they might suddenly disconnect our service,
so Yesterday and today I tried to call CNG againToday, I got an idea which I called them and picked option
"new service or disconnect" instead of billing and payment option,
it might easier to reach somebody to speakI finally could speak somebody, I got email to reset password.
I can pay my bill through online nowIt's been two month I spent to solve this problem, and I did everything I couldI did not hear anything officially from CNG through Revdex.com,
I would like to hear official apology about this issue from CNG through Revdex.comI will wait few more weeks, please keep open my complaint
until they respond and apologize officiallyThank you*** ***
Sincerely,
*** ***

The Company found that the final bill was not sent to a forwarding address and customer was not aware of balance dueThe customer paid the balance due once he was awareThe Company has sent notification to the credit bureau to remove negative credit bureau
reporting

In an effort to address the immediate concerns about the on-line issues and payment in question, a Company representative recently spoke with customer and assisted with the on-line settings to allow payments other than cash, and is investigating the payment in question
The Company automatically places a restriction of cash only, money order, or bank check, after or more returned payments are made on account, as happened in this case. Our findings indicate that the account was set up at wrong address when the initial request for service was made in February of 2015. The matter was rectified in June of after customer contacted the Company twice, once in April and 2nd time in June of 2015. The Company takes full responsibility and deeply apologizes for the inconvenience experienced. In addition, will investigate further the concerns raised about poor service quality.
Account was billed from 2/through June of with no additional fees. Customer made required payments and account was up-to-date through September of 2015. On/about October of and thereafter through May of 2016, all recurring (automated) payments made on account, were returned or rejected by customer's bank due to lost/stolen debit/credit card. The Company notified customer via letters various times. The first letter was sent on/about 11/19/2015, to make customer aware of returned checks, also to make customer aware that future payments must be made in cash, money order, or bank check. Thereafter, payments were still being received by credit/debit card, and were returned. The Company sent more letters alerting customer, from 12/21/through 5/12/2016. Customer contacted the Company on 5/10/and 6/10/2016, regarding the issue; thereafter, the matter was rectified.
Taking into account the circumstances described above, as a courtesy, the Company will delete any/all derogatory reporting, and credit late payment charges billed in May and June of 2016 totaling $5.41. We value customer's feedback regarding our web and hope to continue our commitment in providing quality customer service to all our valued customers

Complaint: ***
How will I know once the credit has been updated. If there is a way to get confirmation once this is complete so I can pull my report I can then close this item?
Sincerely,
*** ***

Complaint #***- *** ***- 8/20/2015- The Company issued a credit for two return check charges totaling $as well as a waiver of the late payment charge for The website was down for upgrades around the
time of his complaint, however it is functioning normally at this timeAlso on July 1, *** *** was added to the account as an authorized caller to discuss accountAs far as a waoffice, unfortunately, there is no office for customers to walk intoI have forwarded this matter to CNG supervision with his important feedback about lack of response to emails, calls, etcThe director of UIL Customer Care has also been advised of the outstanding unanswered complaints for CNG

Have discussed the matter with Ms[redacted]. Have reconnected her service and waived reconnection and security deposit charges
Please let me know if you have any questions
Thanks,
[redacted]
Supervisor, Customer Relations
[redacted]
"WHITE-SPACE: nowrap" class="baec5a81-e4d6-4674-97f3-e9220f0136c1">###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution will be satisfactory to me PENDING  CNG  expeditious communication of their error to the Credit Bureaus and the error is removed from my credit reports.
Sincerely,
Alexander P. Miano

Good Afternoon,
 
After review of this matter it has been determined that the account was never placed into Mrs. [redacted]'s name back in September 2015 so this caused much confusion when she called yesterday to...

discuss her account;  The Company would not initially discuss the matter with her as it was not in her name. 
That being said, the supervisor has contacted her and discussed her concerns about the turn-on date for 7 days out and the costs she incurred to hire a plumber to determine why she had no heat. The resolutions are that the gas service will be reconnected tomorrow.  I have also requested that the Claims Department reimburse her for the cost to hire a plumber. The Claims Department will contact her for any additional information that is necessary to finalize the claim.
 
This is an extrremely bust time of the year for CNG so I apologize on behalf of the Company due to the excessive wait time she experienced.
 
Regards,
Alison

Check fields!

Write a review of Connecticut Natural Gas Corporation

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Connecticut Natural Gas Corporation Rating

Overall satisfaction rating

Description: Natural Gas Companies

Address: 77 Hartland St 4th Fl, East Hartford, Connecticut, United States, 06108

Phone:

Show more...

Web:

This website was reported to be associated with Connecticut Natural Gas Corporation.



Add contact information for Connecticut Natural Gas Corporation

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated