Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThat's the problem, we paid for a new driveway, but instead have a patched driveway We still have a big square patch on a new driveway, which is an eyesore, and also the result of their poor workmanship When the owner came out in March, he said that he would fix it and it would not be noticeable, obviously that is not the case I only wish that there was a way to post a picture of it on this site for you and others to see Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]On 6-we called the company and spoke with [redacted] the office manager [redacted] admitted that he had not really seen the work on our driveway and that he considered the issue closed He stated he would share our concerns with [redacted] the owner Our main issue is that we paid for a new driveway Due to improper installation the salesman [redacted] came and placed a large patch in our driveway The patch was not approved by us The patch is an eyesore and will pull away in time In March of this year [redacted] the owner came to our house and admitted and even joked about the patch He promised that he would repair the drive way and make it so the patch would not be noticeable He also stated it would be done by the end of April Well in mid June they came back They re-patched the patch and applied seal coat I still have a patch in the middle of the driveway The seal coat only made it more oblivious They say it looks good, yet they have never really seen it I am confident that if this was at their house they would be as unhappy as I am While ***, [redacted] and [redacted] may be good people they have an issue of over promising and under delivering I paid good money for a new driveway, now I have a driveway with a huge patch in the middle of it This company claims to be in business for years, if so I cant imagine that would be proud of this work At this point I feel I have no recourse since I have paid already Shame on Affordable Paving for treating customers this way A new driveway should not have a patch in it No one would be happy with this work They promised to make the drive way right, but this is just another empty promise Regards, [redacted]
All Asphalt Driveways Require MaintenanceWe Gave A Free Sealcoat Job Because Your Driveway Needed ItThe Driveway Will Last A Lot Longer With Proper Maintenance.Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference As I have previously stated, when the business has stated before, that they would come out and complete the work, when the work is actually completed, then I will resolve the complaint Regards, [redacted]
Not sure what action you need from us I assume that you have the pictures we sent to you Obviously, we are unhappy with our new driveway and have not heard from Affordable Paving We would hope they would correct or refund the cost Is there anything you need from us [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] We have never had an issue with drive way maintenance Our issue from day one is that Affordable made an error when installing our driveway Their solution was to install a x foot patch on the driveway This is unacceptable and looks terrible [redacted] the owner agreed But he also agreed to make it right and unnoticeable when we met in late March [redacted] the installer was at the meeting Since then we have just gotten the run around Their guarantee says they will make us satisfied, we will never be satisfied with the large eyesore (patch) in the middle of our drive We request a refund or allowance to have a proper installer redo our driveway Shame on you Affordable If the Revdex.com cannot hold you accountable I pray God will Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] We have had a phone call back from the business, but we have had that for the past couple of months, and the driveway is still not finished As for the $500, we were required to provide an estimated value for the work that was not completed, we paid $2000, so that is 1/of the price of the completed job When the salesman left, he said trust them, they would be back, after months, our trust has diminished We would just like to have the work completed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.5-updateThe end of March, [redacted] the owner and [redacted] sales person returned to driveway They agreed it was a problem They were going to heat and compress some areas, repair low holes from tire tracks, and repair lower section repairing the 4xfoot patch This was to be done by the end of April Today spoke with [redacted] from company He stated that the repairs could not be completed because of the weather He agreed on behalf of the company to make the repairs as soon as the weather was better As of 5-no repairs have been completed and the driveway is an eyesore Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I just read the response from the business. At the time of installation I was told that the company would return the following Monday to complete the job. There were several areas at the top where the asphalt was not "tapped" down making it loose. Several other items were to be addressed then. The idea of putting a patch on the driveway was NEVER brought up. The owner had left a message saying he would meet me on Friday at p.m. I was at the home by 4:and he never showed up. My complaint is simply that the company never finished doing the things they promised. Now I have a new driveway with a huge patch in the middle of the drive. At no time prior to installation was I told this would be a difficult job. I was given a price and I agreed to the service. My neighbor has a new driveway, installed by the same company, on the same day. Theirs looks fine. I now have a patch job. I did nothing to create the problem but I need to live with the results? I began calling the company week after the finishing of the job and was always told they would be out soon. I am disappointed that the owner or salesperson would/could not meet with me as agreed.
Regards,
*** ***
We have received the customer concern regarding *** ***We have addressed this matterUnfortunately, with all of the rain, we have not been able to get back out to the jobsite to rectify this complaint quite yetWe do appreciate their patience in trying to resolve this matter
One issue I see in the complaint is the disputed amount of $Please clarify what this is about? Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Affordable paving had not scheduled with us on Friday, they told the Revdex.com that they had, then called to set something up with us at the last minute We had someone working at our house that day, so we needed access to our driveway We returned their call, and told them that they could come on Tuesday, wednesday, Thursday, or Friday the next week They called us on Monday to set something up for Tuesday, they wouldn't set it up on Thursday when I spoke with them They did come out on Tuesday, they started some work, but it is not close to being finished
Regards,
*** ***
On 6-15-we patched their driveway and today 6-16-we are sealing their driveway
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThat's the problem, we paid for a new driveway, but instead have a patched driveway We still have a big square patch on a new driveway, which is an eyesore, and also the result of their poor workmanship When the owner came out in March, he said that he would fix it and it would not be noticeable, obviously that is not the case I only wish that there was a way to post a picture of it on this site for you and others to see Regards, [redacted]
We can put another coat of sealer on it Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]On 6-we called the company and spoke with [redacted] the office manager [redacted] admitted that he had not really seen the work on our driveway and that he considered the issue closed He stated he would share our concerns with [redacted] the owner Our main issue is that we paid for a new driveway Due to improper installation the salesman [redacted] came and placed a large patch in our driveway The patch was not approved by us The patch is an eyesore and will pull away in time In March of this year [redacted] the owner came to our house and admitted and even joked about the patch He promised that he would repair the drive way and make it so the patch would not be noticeable He also stated it would be done by the end of April Well in mid June they came back They re-patched the patch and applied seal coat I still have a patch in the middle of the driveway The seal coat only made it more oblivious They say it looks good, yet they have never really seen it I am confident that if this was at their house they would be as unhappy as I am While ***, [redacted] and [redacted] may be good people they have an issue of over promising and under delivering I paid good money for a new driveway, now I have a driveway with a huge patch in the middle of it This company claims to be in business for years, if so I cant imagine that would be proud of this work At this point I feel I have no recourse since I have paid already Shame on Affordable Paving for treating customers this way A new driveway should not have a patch in it No one would be happy with this work They promised to make the drive way right, but this is just another empty promise Regards, [redacted]
All Asphalt Driveways Require MaintenanceWe Gave A Free Sealcoat Job Because Your Driveway Needed ItThe Driveway Will Last A Lot Longer With Proper Maintenance.Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference As I have previously stated, when the business has stated before, that they would come out and complete the work, when the work is actually completed, then I will resolve the complaint Regards, [redacted]
Not sure what action you need from us I assume that you have the pictures we sent to you Obviously, we are unhappy with our new driveway and have not heard from Affordable Paving We would hope they would correct or refund the cost Is there anything you need from us [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] We have never had an issue with drive way maintenance Our issue from day one is that Affordable made an error when installing our driveway Their solution was to install a x foot patch on the driveway This is unacceptable and looks terrible [redacted] the owner agreed But he also agreed to make it right and unnoticeable when we met in late March [redacted] the installer was at the meeting Since then we have just gotten the run around Their guarantee says they will make us satisfied, we will never be satisfied with the large eyesore (patch) in the middle of our drive We request a refund or allowance to have a proper installer redo our driveway Shame on you Affordable If the Revdex.com cannot hold you accountable I pray God will Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] We have had a phone call back from the business, but we have had that for the past couple of months, and the driveway is still not finished As for the $500, we were required to provide an estimated value for the work that was not completed, we paid $2000, so that is 1/of the price of the completed job When the salesman left, he said trust them, they would be back, after months, our trust has diminished We would just like to have the work completed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.5-updateThe end of March, [redacted] the owner and [redacted] sales person returned to driveway They agreed it was a problem They were going to heat and compress some areas, repair low holes from tire tracks, and repair lower section repairing the 4xfoot patch This was to be done by the end of April Today spoke with [redacted] from company He stated that the repairs could not be completed because of the weather He agreed on behalf of the company to make the repairs as soon as the weather was better As of 5-no repairs have been completed and the driveway is an eyesore Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We Will Be Working On Their Driveway Tomorrow
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I just read the response from the business. At the time of installation I was told that the company would return the following Monday to complete the job. There were several areas at the top where the asphalt was not "tapped" down making it loose. Several other items were to be addressed then. The idea of putting a patch on the driveway was NEVER brought up. The owner had left a message saying he would meet me on Friday at p.m. I was at the home by 4:and he never showed up. My complaint is simply that the company never finished doing the things they promised. Now I have a new driveway with a huge patch in the middle of the drive. At no time prior to installation was I told this would be a difficult job. I was given a price and I agreed to the service. My neighbor has a new driveway, installed by the same company, on the same day. Theirs looks fine. I now have a patch job. I did nothing to create the problem but I need to live with the results? I began calling the company week after the finishing of the job and was always told they would be out soon. I am disappointed that the owner or salesperson would/could not meet with me as agreed.
Regards,
*** ***
Affordable Paving Would Like Very Much to Set Up A Time To Meet With The Customer and Discuss Her Complaints
We Gave Them a Complimentary Seal Job To Blend It All Together It Looks Good
We have received the customer concern regarding *** ***We have addressed this matterUnfortunately, with all of the rain, we have not been able to get back out to the jobsite to rectify this complaint quite yetWe do appreciate their patience in trying to resolve this matter
One issue I see in the complaint is the disputed amount of $Please clarify what this is about? Thank you
We Had Them Scheduled to Do on Friday 6-10-But it Conflicted with There ScheduleWe Are Trying to Schedule With Them Now
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We will Apply Another Coat of Sealer Free of Charge to Address Cosmetic ConcernsIn meantime driveway is fine to Use
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Affordable paving had not scheduled with us on Friday, they told the Revdex.com that they had, then called to set something up with us at the last minute We had someone working at our house that day, so we needed access to our driveway We returned their call, and told them that they could come on Tuesday, wednesday, Thursday, or Friday the next week They called us on Monday to set something up for Tuesday, they wouldn't set it up on Thursday when I spoke with them They did come out on Tuesday, they started some work, but it is not close to being finished
Regards,
*** ***