Conns Appliance, Inc.

Review: My refrigerator broke on [redacted]. we called the service department and parts were ordered. My husband and I were patient when we were told the parts would take 10 days to get in. We patiently waited and still gave a couple of extra days before we started calling to inquire about the parts. We called almost on a weekly basis to check up on our parts and always got tossed around between departments. We were told several times that we would have a manager/supervisor call but not one ever contacted us. I have spoken with several people at the Beaumont call center but no one was ever able to provide us with a straight answer. The situation was always referred to the service department. [redacted] in the service department was suppose to have contacted us but never did. [redacted] in customer service was suppose to have called us on [redacted] and NEVER did. On [redacted] we were told that the parts were in but they were located in a warehouse in Harlingen, Texas and had to be sent to San Antonio and then sent to the service repair man. I called again after [redacted] but never got any answers. I have a 1 year old and a 7 year old that I have to cook for. Every day for the last month I have had to go to the grocery store to purchase the rations that I am going to cook for the evening. And then toss the left over because my appliance doesnt function. This is COMPLETELY ridiculous. Once an actual month went by we requested we get a replacement refrigerator NOW all of a sudden a repair man is calling saying the parts are in. I need my refrigerator replaced. I no longer feel I should have my appliance fixed and then have to go through this situation again. In the repair service agreement it states that (iv) the total time to repair the product from the date of the initial service call exceeds thrity days, or (iv) it is unable to repair after 3 service attmpts then FWSC WILL PROVIDE a replacement product with equal or similar features and functionality. I need my refrigerator replaced. We have been more than understanding and patient with CONNS and do not deserve to be treated like this. We are not asking for anything else than what we are entitled to.Desired Settlement: I need my appliance replaced. With a product of equal funtionality.

Business

Response:

Review: On September [redacted] 2012, I purchased a dishwasher Model # [redacted] with a repair service until 09/**/2014.In one year, I had to call for repair service 4 times. As of today the dishwasher machine is not efficiently working -again. I called the service center at [redacted] and asked for a replacement (the machine never worked to my full satisfaction and broke down four times and I am not willing to accept another service repair). This has been extremely frustrating. I am simply asking Conn's to fulfill its obligation and provide me a replacement for this dishwasher.Desired Settlement: I am asking Conn's to replace this dishwasher.

Business

Response:

Review: I purchased a mattress on December of 2012 financed "same as cash". It needed to be paid off by december * 2013 to maintain it that way. Icalled on 12/*/13 to close off the account and pay it off. She gave me the wrong information and ended up closing a different account. Now I'm being charged interest on the account and after calling your customer service line for the past 2 months, I called today and a very rude man on the collections dept (I was transferred there because the csr was unable to see my acct) told me I was lying and questioned me on how I didn't pay all of my accounts on the beginning of the month, Which was none of his business. He said he had no record of me calling on the ** (the account that was wrongfully paid off was due on that day) and that I was lying. I have phone records to prove I did call. I'm not willing to pay the interest on the account because it was not my mistake. I have called about 20 times and they have submitted "notes" to the offline department and every time I call back they say they either denied it or need more information. Today a lady named [redacted] told me she couldn't do nothing, that after submitting that so many times they had made the decision to not help me and that I needed to pay that money. Well I don't think its fear that I've been receiving this type of treatment and that you guys are not doing anything to help me. I'm willing to pay the amount of the payment needed on 12/* (I was told $170something) but I will not pay the extra $300 of interest. I hope this issue is resolved as soon as possible otherwise I will be contacting my attorney.Desired Settlement: I just need the account closed off as it was supposed to be. As stated above I'm willing to pay the amount that was needed as payment before it gained interest.

Business

Response:

Review: I [redacted] have purchased a LG washer from Conn's on March 18,2013. It has a 1yr manufacture warranty and I also bought the extended warranty and since I've bought this machine it has given me problems. Conn's service dept. has serviced my washer and replaced the same parts 7 times. And when I bought the product I was told that if at any time my washer broke after the 3rd time of the same part it would be replaced and that has not been the case. I have spoken to several service managers and even corporate manager. managers names( [redacted] and [redacted] with the corporate office. I was told by [redacted] 1month ago that my washer was approved for replacement and service dept would call me with a ticket# so I can take that to the local office. since last repair 3months ago no has done anything but call and harass about payment. I cannot afford to pay $120. a week to wash a Laundromat and to also pay for a washer that does not work. All I'm asking for is for a replacement. As I was told. I have been a loyal customer since 2004when my house was built.I have bought all appliances from there and have paid off several accounts. I will no longer be a customer there again. BAD, BAD, SERVICE AND NOT GOOD ON THEIR WORD!Desired Settlement: All I want is a replacement I believe this washer happened to be a LEMON!

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. Our records show on3/17/13, Mr. [redacted] purchased a LG washer with a 48-month Repair Service Agreement totaling

$1136.56. Our records show as of 8/08/13, Mr.

[redacted] has placed multiple service calls regarding his washer; stating the

washer was not spinning. After further review and research, we found multiple

parts have been replaced and we have been unable to repair. Due to the

excessive service on Mr. [redacted]’s washer an exchange has been approved and

Mrs. [redacted] has been contacted to reselect a new washer. On 4/02/14, Mrs. [redacted] selected a

new washer which is scheduled to be delivered on 4/04/14.

If we may be of further assistance, Mr. [redacted]

may contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: Please find my complaint as a customer that dissatisfied.I paid On my way! an account on time and paid it off as agreed. As soon as I paid the account off .The account disappeared from my credit file....The account drop my score over 40 points. This has caused my score harm My account number was [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

The account appear or be placed back on my file. According to the law my account suppose to e reported fairly.This company specialize in advertising building your credit.Yet they fail to report the account.I like to know the reason why this happened.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding account [redacted]. According to our records, Mrs. [redacted] opened

her account on January

3, 2013 and has been closed as of December 16, 2013 with

zero delinquencies.

In the event Mrs. [redacted] credit report is not displaying

this account correctly, she can fax a copy of her credit report to [redacted] and we will review it

further.

Review: I been a victim of fraud. I alone with my husband had these two accounts open in our names. [redacted] and [redacted] .The account were open fraudently with identifying information stolen from a previous application were we applied with another company. We have a fraud monitoring thing on file.Once the inquiry came on our file.We notified Conn.Conn stated there wasn't an application cause they didn't find an account.Now we both have account reporting that could of been avoided by calling the fraud alert no that intact on the consumer statement on both our files.Desired Settlement: Investigate and remove .and while in dispute please take off our fileThis causing harm

Business

Response:

Thank you for the opportunity to respond to Mr. and Mrs. [redacted] concerns regarding accounts [redacted] and [redacted]. The two accounts are currently under

investigation. Our Fraud team will reach

out to Mr. and Mrs. [redacted] to obtain any further information regarding the

accounts.

If Mr. and Mrs. [redacted] have any further questions, they

can contact our fraud team directly. We

value all of our customers and sincerely apologize for any inconvenience Mr. and

Mrs. [redacted] has experienced due to this matter.

Thank you,

Credit Help Desk Specialist

Review: My husband [redacted] and I went into the Lewisville Cons to purchase a bed on 8/2/ 2014.

The bed was delivered on 8/4/2014..

Because of this bad delivery, my husband who is disabled..and a veteran is sleeping on a floor and

at friends homes.

The bed delivered was not the same one we were told would be delivered.

**The one we ordered**

The one we ordered was a split mattress on 2 twin adjustable springs the head and feet both move.

This had legs and stood off the ground a foot.

**The one we got**

What we received was:

Two twin adjustable springs (without legs, AND only the HEAD raises) it sets on the

floor.. and one "Full piece" king size mattress..if you attempt to raise the head on one side the other side is force to roll out of bed onto the floor. (I sprained or broke my thumb when this happened).

Resolve:

We request the correct bed.

1. a springs that adjust on head and foot.

2. split mattress that are individually able to move correctly.

3. softer mattress's this one is hard as a brick.

We tried talking with the Lewisville Conns employees's [redacted] who sold us the bed, [redacted] who is the Manager

and [redacted] who is supposed to be resolving the issue for the last 3 weeks..

I spoke with him 3 times this morning..

I really need this resolved.. I was told by "[redacted]" I would have another bed, the one we ordered here

at my house to sleep in "today", (my Birthday).

We have had to rent hotel rooms and sleep and friends homes for this month.. I expect a bed.

My own bed,,

Thank You [redacted] I would appreciate a call back.Desired Settlement: Resolve:

We request the correct bed.

1. a springs that adjust on head and foot. as ordered

2. split mattress that are individually able to move correctly. as ordered

3. softer mattress's this one is hard as a brick. as ordered

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] complaint regarding a

purchase made under the name of [redacted] Our records show on 8/02/14,

Mr. [redacted] purchased a Serta Genius King mattress. (2) Tempur-pedic UP twin/XL

bases with a 48-month Furnituregard Plan from us. Mr. [redacted] elected to

have his items delivered; Mr. [redacted] was scheduled and received his bedding on 8/04/14.

Mr.

[redacted] was contacted and advised that Conn’s agreed to exchange his mattress

and bases. On 8/29/14,

Mr. [redacted] elected (2) Serta iComfort Insight twin/XL mattresses and (2)

Tempur-pedic Ergo Plus twin/XL bases. Mr. [redacted] has received delivery on

his new mattresses and bases on 9/16/14 in good order. We sincerely

apologize to Mrs. [redacted] for the experience and for any inconvenience that was

caused.

If

we may be of further assistance, Mrs. [redacted] may contact Customer Service

at 1-877-358-1252.

Kind regards,

Review: We bought couch from them 2 weeks ago and the seam is already coming undone called the store and was told very rudely by the GM [redacted] that cause we didn't buy the service warranty I would have to call the manufacture. After 3 days of calling the manufacture they said I had to go back to the store. I called the Conn's help desk and he was able to point me in the right direction.

The GM had no business being in his postion ZERO CS skills and we will never be back to Conn's!Desired Settlement: I want my brand new couch fixed!

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records show on

[redacted] purchased the [redacted] furniture set which consist

of four pieces (sofa, left/right recliner and console) with a 1-year limited

manufacturer’s warranty and received delivery on [redacted]. Our records show [redacted] is scheduled to have a serviceman assess her sofa on [redacted]. We

appreciate [redacted] for bringing this matter to our attention and we will

address this issue with all parties involved to ensure quality customer

service. We sincerely apologize for any inconvenience [redacted] experienced

during this process.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: Dear Revdex.com I purchased a Living room set only love seat & couch I arrived and looked around and I advised sales rep I had came in only because I had a snap shot picture of a promotion from the website we ([redacted]) who was with me asked if they honor their online prices he said yes we sure do we went back n forth on a set of coffee tables that I called and canceled a few days later from the order at the time of going over documents I advised [redacted] (rep) I was legally blind and needed everything to be explained he said sure offered an insurance for the couches of $[redacted] plus dollars He never said per couch or unit he never said how much was for delivery he said just sign here and here all the prices are exactly as your promo and we left. Come to find out today weeks later I did not get the set of couches for $[redacted] they gave them to me for $[redacted] they charged over $[redacted] plus warranty per sofa and on delivery almost $[redacted] I told them my home is three blocks away and I could pick them up they said corporate wouldn't allow that because they delivered from the corporate wearhouse in [redacted] on delivery day the two guys said they live and work only in town so I did have the option of picking them up

As you can see I was conned on a sale now they throw the fault back and forth between the store here in [redacted] and corp so I will be sending a copy to the local Revdex.com to have them create a file

Please send a copy to Consumer Affairs & Attorney General as my limited vision limits me on filing complaintsDesired Settlement: I want an apology and the prices honored delivery charged reduced, and the extra warranty charged removed and I will cease on all activity on social networking, reviews and will not contact my legal attorney.

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records show

on [redacted] purchased the [redacted] furniture set

which consist of two pieces (sofa and loveseat) both with a 48-month

FurnitureGard Plan and delivery totaling $[redacted]. Our records show the sofa

[redacted] purchased retails for $[redacted] however, he received the unit for

$[redacted] and the loveseat retails for $[redacted] which he received for $[redacted] bringing

the total to $[redacted] for both furniture pieces. We currently do not have the

option for our consumers located in [redacted] to pickup merchandise that is

not available inside the local store location. As a onetime goodwill gesture,

Conn’s has agreed to issue a refund in the amount of $[redacted] to [redacted]’s

account for the delivery fee. [redacted] may cancel the FurnitureGard Plan at

any time by faxing a cancellation request to [redacted]. We sincerely apologize for any inconvenience

[redacted] experienced during this time.

If

we may be of further assistance, [redacted] may contact us at

[redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Company does not mention double charges as a goodwill gesture is not going to work with me I want the furniture but I want the promo to be honored

I am willing to go thru arbitration if needed

Regards,

Review: I bought a $700 LG dishwasher and it quit working 2 days after it was delivered. I have called 5 times over the past 2 weeks to get this resolved and every time they tell me someone will call me back. I have not received a call to date. I didn't spend that much on a dishwasher to have to do them by hand. The service before the sale was great. The after the sale service is the worst I have ever experienced.Desired Settlement: If the motor has problems after doing 2 loads, I don't want it repaired, I want it replaced with what I bought...A NEW dishwasher, not a repaired one.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 7/12/14, Mr. [redacted]

purchased a LG dishwasher with a 48-month Repair Service Agreement Plan and

received delivery on 7/26/14 in good order. On 8/5/14, Mr. [redacted] contacted us

stating the dishwasher displayed an error code LE and stops during the cycle.

Our records show there was a delay locating a service provider to assess the

dishwasher due to the location Mr. [redacted] resides. Once a technician became

available Mr. [redacted] service appointment was scheduled for 8/20/14; upon

inspection the technician found parts needed to be ordered for repairs. On

8/26/14; the technician replaced the main board and reported the unit was

working properly. At this time we are unable to honor Mr. [redacted]’s request for

an exchange due to the repairs have been completed on the dishwasher.

If we

may be of further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. What she fails to mention is that I received the dishwasher 2 weeks after I purchased it. I did not buy a 48 month repair program. Conn's acted like they didn't care to resolve the issue and after waiting 3 weeks with no returned phone calls, they pawned me off to LG. Then it was 2 weeks later that my dishwasher was repaired. Now it is louder than it was before. I have never been treated worse and will never buy another item from Conn's nor an LG item. [redacted]

Regards,

Review: Conn's appliances had my lawn mower for a long time and I have been making payments on it and they are refusing to give me my lawn mower.I have called them about 20 times.my grass is 2 feet tall I'm getting tickets by this day and I'm am going to have to pay someone to mow my yard $300.00.Desired Settlement: they keep on telling me they're going to contact me and they never do.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. We have received Mr. [redacted] complaint and found there was a lack of communication with scheduling therefore

it was unclear the location of Mr. [redacted] zero turn. Mr. [redacted] has

been contacted regarding his concerns. Mr. [redacted]’s zero turn is

scheduled to be picked up on 10/02/14 to be serviced. Due to the delay Conn’s has offered to

credit his account for two payments. Mr. [redacted] has accepted our offer

and the credit will post to his account in the next 3-5 business

days. We sincerely apologize to Mr. [redacted] for the experience and

any inconvenience that has been caused as a result of delay.

If we may be of further

assistance, Mr. [redacted] may contact us at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

From: [redacted]

Sent: Friday, October 17, 2014 10:09 PM

To: drteam

Subject: [redacted]

They pick my lawnmower up and I still haven't heard nothing back from them about fixing it.

Business

Response:

Mr. [redacted] has been

contacted and we confirmed he has now received his tractor. Mr. [redacted] mentioned he had not had an opportunity

to use the tractor to ensure it is working properly, but he noticed the seat

had a tear. Conn’s is willing to credit

Mr. [redacted] an additional $175.00 concession for the damaged seat. If Mr. [redacted] is willing to accept our offer

he may contact us at [redacted]

Kind regards,

Review: I purchase a camera during the Christmass Holidays for cash for $455. I was not told that it had to be returned within 15 days for a refund. I bought it Dec 23 and tried to return Jan 1 never opened it. I purchased it from the Northline store [redacted] ,Phone- [redacted].I was told that I couldnt return or exchange for anything else by the saleman and manager.I would like to see how this can be resolved cause I would like my money back. [redacted]Desired Settlement: I would like my money back

Business

Response:

On January 23, 2015 you provided the following information:

Thank you for the opportunity to respond to Mrs. [redacted]

complaint. Our records show on 12/23/14, Mrs. [redacted] purchased a Samsung

Galaxy 2 digital camera with a 24-month Repair Service Agreement Plan.

We received Mrs. [redacted] complaint and found she contacted our

customer helpdesk department on 1/21/15 stating she tried to return her camera

to the store on 1/01/15 but was told could she not return or exchange the unit.

Although Mrs. [redacted] has exceeded the 14-day time frame to return or exchange

her camera; as a gesture of goodwill Conn’s is willing to extend her the option

to return or exchange the camera with a 15% restocking fee. As listed on the

Return and Exchange Policy, the 15% restocking fee is due at the time of the

return/exchange and may not be financed. We apologize for any inconvenience

Mrs. [redacted] experienced during this process.

.

If we may be of further assistance, Mrs. [redacted] may contact us directly

at [redacted].

Customer Relations

[redacted] ext [redacted]

Review: ON [redacted] MY [redacted] AND I, [redacted] WALKED IN TO CONNS LOCATION: [redacted] TO BUY A LAP-TOP AND [redacted] ONE BUNDLE FOR MY [redacted] AND [redacted] WAS OUR SALES REPT. **. [redacted] WAS BEEN OUR SALES REPT FOR OVER 5+ YEARS SINCE [redacted] XFER TO [redacted],LA. OVERALL WE HAVE BEEN CLIENTS OF CONNS AS FAR AS [redacted]. EVERYTHING WE HAVE TAKEN OUT NOT ONE TIME LATE AND PAID AS AGREED ON OVER 100+ ACCOUNTS, PROOF WE HAVE. GOING TO WHERE I AM TRYING TO GET IS THAT ON [redacted] WE BOUGHT 2 ITEMS LAP-TOP $[redacted] AND [redacted] WITH WARRANTY ON EACH $[redacted] AND $[redacted] ON A 12 MONTHS PLAN WITH A APR OF [redacted]%. PAYMENTS OF $[redacted] ALSO IT LOOKED LIKED THEY THREW IN $[redacted] WITH OUT MY CONSENT AND SIGNATURE. ALSO WE NEVER GET PROPERTY INSURANCE FOR THE REA[redacted] WE HAVE HOMEOWNER INSURANCE. 3 DAYS LATER WE WENT BACK TO THE SAME TO TAKE BACK THE LAP-TOP THAT WE NO LONGER NEEDED. WE GOT CREDITED BACK FOR BOTH THE LAP-TOP AND WARRANTY. $[redacted], TOTAL OF $[redacted] TAX. SO LEAVING THE BALANCE AS OF 1[redacted] AT $[redacted]. WE HAD PLANS TO LEAVE TO [redacted], FL AS OUR USUALLY [redacted] TRIP TO [redacted]. GETTING BACK I TOLD MY [redacted] THAT I AM GOING BACK TO PAYOFF THE ACCT ASAP LIKE WE DO EACH TIME. ON [redacted] WE SHOWED UP TO THE STORE OFF [redacted] TO CANCEL THE WARRANTY OF $[redacted] ON THE [redacted]. THE YOUNG GIRL STATED THAT IT SHOULD TAKE NO LONGER THAN 10 DAYS TO SHOW IN EFFECT. LEAVING THE BALANCE ABOUT $[redacted]. OK SO ON [redacted] WE GOT BACK TO THE SAME STORE OFF [redacted] SPOKE TO THE MANAGER **. ESCAOBAR. NICE GUY BUT SEEM LIKE HE SHOW NO CARE IN OUR CASE, WHEN I ASKED WHY THE WARRANTY HAS NOT BEEN TAKEN OFF. HE STATED THAT HE HAD NO CHARGE OF THE SYSTEM AND WE HAD TO CALL CUSTOMER SERVICE. SO WE DID RIGHT THERE AND THAN, [redacted] OR [redacted] HELPED AND STATED THAT THE GIRL FAXED THE WARRANTY FORM TO THE WRONG NUMBER. SO WE COMPLETE A NEW FORM AND FAXED IT TO THE NEW FAX NUMBER AND [redacted] STATED BY THAT FRIDAY 01/16/2015 IT SHOULD BE REMOVED. ALSO I PAID TOWARDS THE BALANCE THAT I SHOULD HAVE HAD OF $[redacted] IN THE AMOUNT OF $[redacted] PAID. SO I SHOULD HAVE HAD A BALANCE OF $[redacted]. OK SO I CALL CUSTOMER SERVICE ABOUT 2 DAYS LATER TO SEE WHAT THE BALANCE WAS. THE LADY WAS SO RUDE AND STATED THAT THE BALANCE WAS ABOUT $[redacted] AND SOME CHANGE. I SAID WHAT!!!!!!!!!!!! SHE SAID THAT $** AND SOME CHANGE WAS INTEREST ADDED TO THE ACCT. SO CONNS ADDED $** AND SOME CHANGE ON INTEREST FOR ABOUT 30 DAYS ON A BALANCE OF $[redacted]. SORRY I HAVE DEGREE IN FIANANCE AND BEEN IN FINANCE INDUSTRY SINCE 05/[redacted]. ON A BALANCE OF ABOUT $[redacted] WITH A APR OF [redacted]% SHOULD HAVE NOT EARN NO MORE THAN $** IN INTERST. ON TOP OF THAT I WAS STILL BEEN CHARGE FOR THE $[redacted] PLUS TAX AND $[redacted] ON THE ACCT [redacted] STATED ON [redacted] WHEN I MADE ANOTHER $[redacted].** PAYMENT. WE CALLED ON [redacted] MYSELF AND CONNS REPT [redacted] AND MANAGER [redacted] BECUASE THEY WERE EVAN CONFUSE. I SPOKE TO A [redacted] A WOMAN WHO WAS KINF AND STATED THAT SHE WAS CONFUSE HER SELF AND HAD TO TAKE THE ACCT TO A UPPER MANAGERMENT FOR REVIEW. ALSO I FAXED THE WARRANTY AGAIN AS WELL MY HOMEOWNERS POLICY TO TAKE OFF THE $[redacted] PLUS TAX AND $[redacted] OFF THE ACCT TO HER. SHE PROMISE ME THAT SHE WILL CALL ME BACK ON [redacted] TO RESOLVE THIS ISSUE. AS OF TODAY I CALLED [redacted] THE SALE REPT FROM CONNS, [redacted] STATED THAT THEY WERE SO RUDE FROM THE ACCT OFFICE AND HUNG UP THE PHONE ON HIM AND THAT A SUPERVISOR WILL CALL HIM BACK IN REGARDS TO THE ACCT. HE STATED LIKE A TRUE AND HONEST SALES REPT THAT HE WAS JUST GOING TO PAYOFF THE ACCT HIMSELF WITH HIS OWN $ TO CALL IT EVEN. HE AND IS MANAGER [redacted] KNOWS FOR A FACT THATT CONNS IS STEALING $$$$$$ FROM ME. AS OF TODAY THE BALANCE IS ABOUT $[redacted] AND STILL BEING CHARGE INTEREST. I CAN MANN UP AND STATE THAT I AM NOT PAYING $[redacted] AND SHOULD ONLY OWE ABOUT $** REVIEW EACH PAGE I HAVE ATTACHED AS MYH PROOF AND DO YOUR MATH AND HE SHOULD BE A BALANCE OF ABOUT $**. EASY AND SIMPLE $[redacted] PLUS TAX $** PLUS 30-35 DAYS OF INTEREST OF [redacted]% INTEREST ABOUT $**. MINUS BOTH $[redacted].** AND $[redacted] SHOULD LEAVE A REMAINING BALANCE ABOUT $**. ROUGHLY. GIVE OR TAKE SOME CHANGE. I DID SOME RESEARCH ON CONNS AND FOUND NUMBER OF COMPLAINTS IN REGARDS TO THEIR PAYMENT STRUCTURE. I HOPE THIS GETS TO AN AREA WHERE CONNS IS AUDITED AND TAKEN TO COURT ON SOME LAW SUIT FOR IMPROPER FINANCE INSTALLMENT CONTRACTS. I JUST WANT TO CLOSE THIS ACCT AND I PROMISE HAVE NO BUSINESS WITH CONNS NEVER. YOU CAN TELL WE WENT A WHILE WITHOUT BUYING FROM CONNS. ONLY REA[redacted] WE BOUGHT THE [redacted] ONE, IS THAT, THEY WERE THE ONLY CENTER TO HAVE THE [redacted] ONE CALL OF DUTY BUNDLE. TRUST ME IF BEST BUY HAD IT, I WOULD HAVE BOUGHT IT FROM THEM.. LATELY YOU CAN CONTACT BEST BUY AND WE HAVE SWITCH OVER TO BEST BUY FOR PRICE AND SERVICE.Desired Settlement: CLOSE MY ACCT. AND NEVER STEP FOOT IN ANY OF CONNS STORE AGAIN. CLIENT OF CONNS FOR OVER 20 YEARS.

Business

Response:

Thank you for

the opportunity to respond to **. [redacted]’s concerns regarding account #

[redacted]. **. [redacted] stated the account

should be closed.

According to

our records, **s. [redacted] signed a 12-month retail installment contract on [redacted](. On [redacted] the

laptop was returned to the store and a credit of $[redacted] was applied to the

account. An additional credit in the

amount of $[redacted].** was applied to the account on [redacted]. **. [redacted] submitted a payment in the amount

of $[redacted] on [redacted] which closed the account.

**. and **s.

[redacted] will receive a close out letter within 30 days of the account closing. I have attached a copy of **. and **s. [redacted]’s

payment history for their records,

We value **.

and **s. [redacted] as customers and appreciate them bringing their concerns to our

attention. Thank you,[redacted]

Review: Agreed and paid for an extended 3 year warranty on an gas range that expired 10/**/2013. Called on 10/**/2013 to exercise the warranty for a non-working electric ignite switch. warranty service provided a work order number, and indicated a third party would contact to set up repair date or time. I specifically stated to contact me on my personal cell phone as the best contact method. On 10/**/2013, I received a phone call at work from the third party that they were at my house to repair the gas range. I was 45 miles away from the house and did not have anyone that could arrive in short notice. I made contact with the 3rd party service on 11/*/2013 and was told the work order had been cancelled and that I needed to contact Conn's to reschedule. On 11/*/2013, I contacted Conn's to reschedule, but was told the warranty had expired on the [redacted] Expressing my concern with the lack of communication to schedule the initial visit, I was told that they tried to contact my via cell phone, home phone, and email. At the time of discussion, I had not been contacted on my cell phone or had any missed calls or messages on 10/**/2013. Checking my home phone and email account, there are no messages related to contact for service of my gas range. Not only am I concerned with the lack of commitment to the extended warranty service, but there was no intermediate resolution provided, only 'you will be responsible for the service call and repair'Desired Settlement: I just want the extended service agreement full-filled with the repair of my gas range

Business

Response:

Review: I purchased a sectional sofa set from Conn's on November-25-2012 with a 48 months furniture guard plan for all three sections. During the first 2 months my sofa's tore and were repaired. Another month later the left and right sections tore again and were repaired once again so I called Conn's again to see if they could send a Senior Service Technician to come and inspect the sofa's to see why they kept on tearing. So the service tech came and looked at the sofa's and said the reason behind the sofa's tearing was "cheap material and bad manufacturing". So I called Conn's to speak to a manager and asked her to exchange the sofa's because of what the service technician told me. Her response was "No" as long as the sofa's can be repaired there can be no exchange. So I had no other option but to keep the sofa's. Another month later the right section of the sofa tore again So I called Conn's for a service technician to come repair it again. Conn's called me and approved the repair and to notify me that they had ordered the part. I received the part but the service technician never showed up to repair the sofa. I called Conn's to see what was going on and they lost the work order and had to set another date for repair. The service tech did not show up again,I called and they lost the work order again. Now Conn's is saying it's not under warranty. Now the left section of the sofa is tearing and the ottoman is caving in. I am not satisfied with Conn's furniture and how they handled this situation.

Product_Or_Service: 11/25/2012

Order_Number: * Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want the full amount I paid for the sectional sofa. And a full refund of the 48 month warranty plan I purchased with the sofa

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show 11/25/12, Mr. [redacted] purchased a Winston sectional set

which consisted of three pieces; right arm sectional, left arm sectional, and

ottoman with a 48-month FurnitureGard Plan on all three pieces. We have

researched Mr. [redacted] complaint and service history and found after multiple service

calls we were unable to repair his sectional without additional parts. Conn’s has agreed to honor Mr. [redacted] request

for an exchange which was approved on 4/18/14.

We followed-up with Mr. [redacted] today and although his exchange had

been approved he said he was not aware. Mr.

[redacted] is now aware and will be in the store to reselect.

If we may be of further assistance, Mr. [redacted]

may contact Customer Service at 1-877-358-1252.

Kind regards,

Conn’s Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a computer from cons the all in 1 touch screen hewlett packard it's 1000 dollar computer I purchase it on april fifth and it stopped working on a April 15. I also purchased the insurance on the computer for $299 I was told and when I purchased it that if anything went wrong with my computer they would replace it I took my computer to the store to be serviced and they told me 7 to 10 business days I would have my computer back it is now May 5th I do not have my computer I was also told I had a two weeks grace. If anything went wrong they would fully replace it they have failed to do that I have called over 50 times and spoke with numerous people that promise to call me back and let me know the status I have not received a phone call I am continuing to call them they avoid my calls when I call by saying there on another call and whoever answers the phone take my number down and says they will have me, they will have them call me back and no one ever calls I just want my computer I am a college student and it has been very hard to do my finals these last 3 weeks without the computer I purchased customer service is non existent no one wants to help me I am at my wits end in tearsDesired Settlement: I want to go to the store and pick up the exact same computer brand new I do not want a refurbished computer I want a new computer plain and simple I want what I paid for I did not purchase a broken computer or a refurbished computer I want a new computer

Business

Response:

Thank you for the opportunity

to respond to Ms. [redacted] complaint. Our records show Ms. [redacted]

purchased a computer with a 25-month Repair Service Agreement with us on 4/5/14. Ms. [redacted] contacted our service

department on 4/16/14 stating that her computer would not turn on. We requested

that she bring the computer to the store to be assigned to a technician for

inspection and service.

We have researched Ms.

[redacted]’s complaint and found there was a delay transferring her computer to

our Service Department. We found once

the computer was received it was repaired within 3 days and was sent back to

the store for pick up. Although Ms.

[redacted] computer was repaired within the Terms and Conditions of our Repair

Service Agreement Conn’s has agreed to exchange her computer as a goodwill

gesture. We show the computer arrived to

the store on 5/6/14 and Ms. [redacted] has picked up her new computer. We sincerely apologize to Ms. [redacted] for

the delay and any inconvenience she may have been caused.

If we may of further

assistance, Ms. [redacted] may contact us directly at 1-877-358-1252.

King regards,

Customer

Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Review: I called Conns Service Repair line about a week ago to report a problem with my refrigerator. I had not heard from them after 4 days of waiting so I called again and was told by customer service that I had to call back the next day because there was nothing they could do about my problem as they had no available technicians. I called the following morning and was told the same thing by the customer service therefore I asked for a supervisor because I didn't want to keep calling back everyday and go through the list of items that I had to verify in order to even speak to anyone. I was told by the customer service lady "[redacted]" that she would transfer me; I was placed on hold for about 10 minutes before I was transferred back to customer service where I spoke to a lady "[redacted]" who insisted that I giver her my information all over again so I gave her my phone number related to the account I told her I just wanted to find out a date when I would get my refrigerator serviced. I was told by "[redacted]" that she could not give me a date until I give her my address I asked her what the purpose was in giving her my address if they were not going to send anyone out I had already given her my phone number and she had my account in her computer she insisted that "I HAD TO" or she couldn't assist me I asked what different it was going to do if she is telling me no one could come out and check my product and she couldn't go further until I "VERIFY" my information I refused to do so, so she told me she could not assist me any longer at this point I was insisting on speaking with a manager/supervisor and she again told me I HAD TO GIVE HER MY FULL NAME, ADDRESS, AND PHONE NUMBER. I told her I already gave you my phone number why do you want it again and she preceded to tell me "I HAD TO" I refused I told her LET ME SPEAK TO YOUR SUPERVISOR and she said only when I give her the information she is requesting I refused and told her I needed to speak to her supervisor about her service so she put me on hold again for another 10 minutes before a supervisor "[redacted]" came on the line and told me as he came on that "[redacted]" was just doing her job its her job to get all the information even though I had already given it to her if she asks for it again I must comply and give it to her because they need to look at their screens I asked if this was how I would get someone here he said well no because we have no techs that are available to go out there we just need to get your information. He didn't seem to get my point why was I going to keep giving everyone my information if there was nothing they could do about my situation. I asked Mr [redacted] what his first name was because in my opinion he was not a supervisor by the responses he was giving me he seemed to be another customer service rep misrepresenting himself as a supervisor. Mr [redacted] said it was CONNS policy NOT to give out first names but here they were asking for everything short of my blood type which they wanted to say that I HAD TO give to them. I find this ridiculous why wouldn't they be able to provide me with their full name but I have to give them all my information which they should already have on their screen once I gave them my social or phone number? Every time I have called Conns either to the store or customer service I have had bad experiences and when I try to report these experiences they need to know who I had the bad experience with but SUPRISE they don't know who that person is being that I only have a name (maybe first, maybe last, maybe fake).Desired Settlement: I would like my refrigerator serviced ASAP and I would like Conns to have better training for their employees on customer service, either it be customer service reps, service reps, managers, store payment collectors, and even the sales people. These sales people need to start informing the public that when you get this service contract added to your account that they have 30 days and will probably take 30 days to come out and service your product. I could have saved my $300 plus on purchasing this extended warranty and just pay out someone locally who will charge me about that much.

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] complaint. Our records show on 9/30/11, Mrs. [redacted]

purchased a Samsung refrigerator and 48- month repair service agreement from

us. Our records show Mrs. [redacted]

contacted us on 5/5/14, stating her refrigerator panel would not function. A service call was set-up and scheduled for

5/12/14, upon inspection the technician found the display panel was working properly. Conn’s would like to apologize to Mrs. [redacted]

for the experience with our Customer Service department. We value Mrs. [redacted] as our customer and

appreciate her for bringing her concerns to our attention.

If we may be of further

assistance, Mrs. [redacted] may contact us at [redacted]

Kind regards,

Customer Relations Officer

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/12/2014 2:05:35 PM and assigned ID [redacted]

Regards,

Review: Paid off an account early on June 6th and called twice to make sure no other action was required from myself and was told twice no I did not need to do anything. I had set up month payments to pay on the 15th each month and for a zero balance account they debited $150.00 from my checking account. When I called the first time they told me that it would be back on my card in 24-72 hours. when it wasn't I called back and was told yet another thing, this went on each time I call and each time I was told something different regarding my refund. Finally today for the second time they have told me the check is in the mail and changed the mail date.Desired Settlement: I want my money, they have had $150.00 for 18 days and no seems to care that it was their mistake and should make every effort to correct this immediately.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding her account. Mrs. [redacted]

stated she scheduled an automatic payment for the 15th of each month to a closed account and she

would like a refund of the last payment that was processed.

According to our records, Mrs. [redacted] has two accounts

with Conn’s.

Mrs. [redacted] signed an 18-month retail installment

contract on November 16,

2013 which created account #[redacted]. Mrs. [redacted]

paid this account in full on June 6, 2014. Mrs. [redacted] also signed a 32-month retail

installment contract on December 20, 2013. This

contract created account #[redacted]. The $150.00 payment Mrs. [redacted] scheduled

to process on the 15th of

every month was applied to account #[redacted] which still has an outstanding

balance.

Our records further indicate a refund check in the

amount of $150.00 was requested on June 16, 2014. Mrs. [redacted]'s refund was processed and a

check in the amount of $150.00 was mailed to the address we have on file for

Mrs. [redacted] on July 1,

2014.

Please note, it can take up to 30 calendar days to process an

overpayment refund on an account.. The payoff amount and account information

must be verified before we can release the refund check. We must also confirm

the payment has cleared the customer's financial institution before a refund for

overpayment can be processed. If Mrs. [redacted] does not receive her refund check

in the mail within 7-10 business days, we ask that she contact us directly so we

may track the check.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Their process is ancient and needs to be revised because when a overpayment takes 20 days to be returned but it only takes them 1 minute to debit it from an account the math just doesn't add up.

I received my check but why should I have to wait.

Review: Took deliver on Lg Smart TV on 09/12/2014. alone with TV stand and, home repair warranty.2 weeks after purchase 09/26/2014 TV started flickering and screen going black no picture only sound . Would have to turn TV remote off then on again. This Happen 2 times before I went back to Conn's and spoke with sales rep [redacted] who sold me the tv. on 9/30/14 .(Also on purchase she never instructed me on there return/exchange policies. When I went back to store 9/30/14. I Ask for exchange for Another brand of TV since the one I had was malfunctioning. [redacted] told me The repair people had to come out to see the tv first. That was untrue they did come out stayed about 3 to 4 minutes 10/01/14 the repair men did not tell me what was wrong with TV. That same day 10/01 I called Conn's and spoke with the manager [redacted] told me to take pictures when TV goes blank( I did better than that I filmed it) Again would not let me have another tv . Conn's order parts for tv 1 item was the mother Board that's the main circuit for the TV .This TV is no good to me they came out and fix (TV 10/08/14 I have called customer service x3 And there is a return / exchange policy 30 days for Tv with 15% restocking fee which I do not agree with this tv is no good so why would you have to pay a fee for a broken tv you only had for 2 weeks. But Conn's have never offer for me to get another tv >I do not want this tv I want a new TV.Desired Settlement: A new TV not a LG but another brand. I have put $800.00 in payments. Total for TV was1,399.99

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 9/11/14, Mrs. [redacted] purchased a LG 60’ Smart TV

with a 25-month Repair Service Agreement Plan and elected Conn’s delivery and

installation. On 9/12/14, Mrs. [redacted] signed her delivery ticket acknowledging

she received her television in good order.

We received Mrs. [redacted] complaint and found she contacted our

service department on 10/01/14 stating the television was flickering and the

screen goes black. A service appointment was scheduled for 10/2/14; upon

inspection the technician found parts needed to be ordered for repairs. Once we

received all the parts, Mrs. [redacted] was scheduled to complete repairs on

10/08/14. On 10/08/14, the technician replaced the main board and power supply;

tested the television and the unit tested ok. Mrs. [redacted] contacted our service

department again on 10/9/14, stating the remote was not working and all her

Apps were removed from the television. A service appointment was scheduled for

10/10/14 however; when the technician contacted Mrs. [redacted] on the date of

service she informed the technician that she no longer needed service. Mrs

[redacted] stated she contacted the manufacture who instructed her on how to reset

the remote and Apps on her television therefore, the service order was cancelled.

As of 10/16/14, we have no indications of any further issues Mr.

[redacted] is experiencing with her television. If Mrs. [redacted] is in need of service,

she may contact our service department at [redacted] to have a technician

re-assess her television. We sincerely apologize for any inconvenience Mrs.

[redacted] experienced during this process.

If we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]

additional comment. After further review of Mrs. [redacted] service history,

Conn’s has agreed to exchange her television. Our records show we no longer

have the model Mrs. [redacted] purchased therefore; we will issue a store credit in

the amount of $1399.99 (the original amount paid) to re-select another

television. Mrs. [redacted] may visit her nearest Conn’s to initiate the exchange.

We sincerely apologize for any inconvenience Mrs. [redacted] experienced during this

process.

If we may be of further assistance, Mrs. [redacted] may contact us at

1-877-358-1252.

Sincerely,

Dyeisha Williams

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Review: We went to Conn's because we received a special cresit offer as well as free delivery. We purchased a sofa and recliner for over $2000.00 and received ONLY 12 months at 0%. The offer we received in the mail was for 24 months. The salesperson [redacted] told us we would receive the delivery between 0800 and 1200 hrs the next morning. We received call from the delivery man who told us we were scheduled for 1500-1800 hrs. I immediately called the store and [redacted] admitted that he could NOT set a window for delivery at all. SO he lied to us to get a sale. This is UNACCEPTABLE. [redacted] admitted AFTER the fact that what we were told and what HE agreed to do do was false from the time it promised.Desired Settlement: Refund

I would like the delivery charge refunded ASIDE from the offer of a mail in rebate that we were promised in writing prior to visiting the store.I would also like the to have the FULL 24 months of 0% finance charges. It is far too late to fix the delivery time.

Business

Response: